***PLEASE DO NOT BOOK YOUR WEDDING HERE, THEY ARE FINANCIALLY DISHONEST***
My husband and I got married here last month and they completely breached our contract. Prior to the wedd...ing, we pre-paid a certain amount toward the bar and clearly stated we would be covering beer, wine, and well drinks for our guests. During the wedding, Los Coyotes was CHARGING GUESTS FOR ALL DRINKS. Unfortunately, our guests assumed we were just doing a cash bar so everyone paid. It wasn't brought to our attention until the best man found out 1.5 hours into the wedding. When my husband confronted the banquet captain, she outright LIED and said they were only charging for premium drinks (which many friends and family confirmed was false). In addition, we were promised a full bar and they couldn't even make basic drinks (e.g. Old fashioned, Moscow Mule, Mojito, etc). Our guests also told us that Los Coyotes refused to take credit card, ONLY CASH, so there was no paper trail for what our guests spent. When we spoke with Viviana from the venue afterwards, she denied this and had the audacity to accuse US of being in the wrong. She said her bartenders had been working there for years and would never do such a thing. She offered us $100 refund because she claimed that's all they charged our guests, which was totally laughable. We were appalled by their DISHONESTY AND COMPLETE LACK OF RESPECT for us as clients. Since then, they've been ignoring all our emails and phone calls, refusing to give us a rightful refund for the bar.
Selina (the previous director of sales) was professional and efficient, but unfortunately Viviana replaced her 1 month before our wedding. Viviana was disorganized, slow to respond to emails, and difficult to work with. We covered many of our final details with Selina before she left and we wasted so much time going back and forth with Viviana because she didn't know what was going on for our wedding.
In addition to issues with the bar:
- They didn't serve one of the appetizers that we had paid for
- They literally forgot to serve us (the bride and groom) and our coordinator had to go in and ask for our meals
- Service was horrendous: Some guests waited 1.5 hours for their meals, there were no water pitchers on the table, cake only served to half our guests.
- The country club itself is nice, but that's the only thing they have going for them. I would still give 0 stars for Los Coyotes if I could.
***To brides and grooms looking at this venue, please DO NOT book your wedding here. It's not worth the issues and the unprofessional, shady staff that you'll have to deal with. We're just trying to save other couples from this***