We had a pretty awful experience holding our wedding at Los Verdes. The wedding was beautiful luckily, but the planning process was, for the most part, unpleasant.
When we initia...lly booked, the coordinator we worked with was wonderful. She was thorough, helpful, and made the first couple months of our engagement and wedding planning process great. Unfortunately, she let us know she would be moving on to a new opportunity and we would be moved to a new coordinator.
We were assured by one of the managers at the venue that the new coordinator would be seasoned and knowledgable about Los Verdes. This couldn't have been farther from the truth. We were given a brand new coordinator who knew very little about the venue - when I would provide her information or details she needed, it didn't seem she ever took note of them. I was very thorough in updating the venue, and she asked me the same questions over and over again. Eventually, she stopped responding to my emails, and all of a sudden other members of Los Verdes' staff would respond.
Finally a couple months later after receiving responses from other people consistently, I asked if this person was still our coordinator. This manager, who was very rude throughout the whole planning process, then informed us that coordinator was no longer with the venue. She did not even provide the info of our new coordinator - I had to explicitly ask.
When we finally met our third coordinator, it was at our venue walk through about 6 weeks before the wedding. She did not bring the venue details paperwork I had filled out and continually updated with them, so I had to check details myself on my phone when we had questions. Our third coordinator was actually very nice, and we definitely do not blame her for all the annoying things we had to deal with from the venue - she also, however, was new and not very knowledgable about the facility.
We ended up hiring a friend of mine who works for a fantastic planning company, Samantha Hall Events, as our planner for about a month before the wedding and to have a day-of person to help out. I don't know what we would have done if we hadn't because although the venue says they provide a day-of person, we barely saw our venue coordinator during the rehearsal or the wedding. We understand if the venue feels a day-of person hired specifically takes precedence, but we still wish she would have at least checked in with us.
Mostly, the venue looked beautiful on the day of and was everything we could have hoped for - mostly due to the weather being perfect and the golf course having a beautiful ocean/sunset view.
However, we asked that trash around the venue be picked up before the wedding (my mom asked several times), and it wasn't really - there were overflowing trash cans, etc. Not very pleasant. The bathrooms also smelled very poorly and looked like they hadn't been cleaned at all. For a wedding venue, these items seem ridiculous. You would expect it to be a given that trash and bathrooms would be cleaned before an event as important and expensive as a wedding but at Los Verdes, this was not the case.
Luckily, our pictures came out beautifully and the venue worked out on the day of, but I would not recommend Los Verdes to brides just starting to plan their wedding. Weddings are very expensive, and we felt like the quality of service we got at the venue absolutely did not align with the money we paid for it.