My experience with Lou Stevens has been a mixed bag. I will start with the cons so we can move on to the pros.
We had two makeup artists for the day of my wedding. The first was t...o do my hair and makeup, plus my maids of honor, and the other was to do the makeup of four other girls. The second artist (the one who was not doing my makeup) was not great for several reasons. The eye makeup she applied to my sister-in-law looked terrible, despite having a reference picture. The color was wrong, and the shadow was hardly blended. She also didn’t do the cat-eye eyeliner that was a big part of the look. My SIL showed her the reference picture several times, pointing out the things that were missing, but it just didn’t seem to click. This brings me to what was ultimately the biggest problem we had with her - she was just NOT listening. At all. Another of my bridesmaids asked for a darker mauve lip color, and the artist kept showing her pinks. None of my bridesmaids who had that artist were satisfied, but they didn’t want to make a big deal about it and stress me out. The artist didn’t use primer or finishing spray on any of them. Luckily, the second artist there was willing to fix the girls who asked. However, the extra time it took her to go back and fix their makeup put us behind schedule and cut into the time we had for pictures before the ceremony. But, as for the other artist...
Jane was an absolute wonder. She did my hair and makeup, as well as the makeup of my maids of honor. First of all, she did an astounding job. I was completely thrilled by my hair and makeup. Truly, it was exactly what I wanted and totally breathtaking. Not only was her work beautiful, but she was so pleasant to spend time with. She is down to earth and funny, and she made me feel so confident. She also went above and beyond the call of duty, fixing the makeup of the girls who were done by the other artist. She made sure to secure my flower crown and it stayed in the entire night. She even helped me into my dress. I cannot speak highly enough of Jane and her work.
After everything was said and done, the owner (Lou Stevens) tried very hard to reach me, despite our 3-week-long game of phone-tag. It seemed like it was very important to her to sort this out, and ensure me that action was being taken so that no future bride had a similar experience (extra training, etc.). She also offered discounted services and other means of trying to make it up to me and my girls.
Overall, the ability to work with Jane made the whole experience worth it, and she's the reason I'm giving 4 stars. I am so thrilled with how I looked on my wedding day. However, my experience with the second artist makes me hesitant to recommend them. Lou’s diligence in following up with me to try and make me happy is worth noting, and says a lot about how they run their business. In the end, I would recommend them for the work of Jane alone, but I might have a conversation with them about quality assurance first.