Richmond & Charlottesville Bridal Hair and Makeup
Virginia, USA, Internationally
Service area
Lou Stevens
OWNER
Typically responds within 24h
AWARD WINNER (3X)
Thanks to recommendations from couples on The Knot
Lou Stevens Glam Squad offers stunningly natural hair, beauty, and makeup services for weddings and events. The team is based out of Richmond, VA, and is excited to travel domestically and internationally. With studios in Richmond, Dinwiddie and Charlottesville, they are the ideal glam team for couples planning to get married in Virginia.
Lou has been bringing her bride's wedding visions to life for over 34 years. She has curated the prefect "Getting Ready Experience" for more than 10,000 wedding parties over the years and has built a reputation for providing very high-quality services. Lou Stevens Glam Squad has perfected her artistry through a myriad of wedding trends and is happy to fulfill any requests from their clients.
The team specializes in providing hair and makeup services for both large and small wedding parties. Their most popular styles are natural, effortless, and soft, with an added touch of glamour and luxury. Lou Stevens Glam Squad focuses on making sure their clients feel comfortable in their skin during their wedding day.
Woman-owned Business
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Details
Beauty
Beauty Group Bookings
Hair Stylists
Hair Trials Available
Makeup
Airbrushed Makeup
Eyelash Extensions
Makeup Artists
Makeup Trials Available
On-Site Hair & Makeup
Awards and Affiliations
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Meet the team
Lou Stevens
Owner
Lou Stevens is the most experienced, dependable and reviewed bridal hair and make-up artist in the nation! Over 10,000 weddings have put her at the top of her profession. She loves LOVE! Her caring nature and attention to detail are her biggest attributes. She loves making brides who might be uncomfortable with hair and make-up feel at ease. If you are looking for someone who will enhance your natural features and make you feel comfortable, Lou's got you!
Reviews
4.5
out of 5.079 reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
Review Summary
This AI-generated summary is a snapshot of this vendor's ratings and feedback.
Lou Stevens Glam Squad is a highly recommended wedding hair and makeup team, praised by multiple reviewers for their professionalism and quality of service. The team, including stylists Lou, Anna, Jenna, Tai, Kyleigh, and Maddie, is described as caring, accommodating, and talented. The reviewers appreciate their attention to specific requests and their ability to create flawless looks that lasted throughout the wedding day. The team is also commended for their communication, flexibility, and ability to handle large groups efficiently. Overall, Lou Stevens Glam Squad comes highly recommended for making brides and their bridal parties feel beautiful and special on their wedding day.- Top reviews
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Elizabeth M
5.0
1/16/2024
I choose The beautiful Glam Squad for my special day. They were so caring, kind and professional. I felt like an absolute princess on my special day. All the ladies are so sweet and will go above and beyond to make sure everything is perfect.
Kelly B
5.0
1/13/2023
My bridal party and I used Lou Stevens Glam Squad and had Jenna do our hair and makeup on the wedding day. We had a great experience and all received so many compliments! Jenna knew how to make my very specific ask happen! Lou worked with me on many instances, included when we had to postpone our date and was very accommodating!
Any questions?
Ally D
5.0
11/27/2022
Lou and her team did such a beautiful job on our wedding looks. From the hair and makeup trial I had with her, I knew that we made the right choice. She made me and my bridesmaids feel beautiful, and she and her team brought a really chill and supportive energy to the wedding morning. She was very communicative throughout the whole process. Highly recommend!
Katie M
5.0
10/09/2022
Lou and her team did a fantastic job on hair and makeup for me and my wedding party! 9 people received both hair and makeup services and they were able to get everyone ready in 3.5 hours. This was perfect so we didn't have to start getting ready first thing in the morning!
I did a trial 2 months before my wedding and I'm so glad I did! I was able to think about any changes I wanted on my hair (I requested more volume at the front of my hair and it was perfect) and makeup (more glam and a darker lip color) and Lou and Jenna delivered! Lou communicates quickly and her team was on time and ready to go the moment my crew walked in. My wedding party is very goofy, and Lou's team was laughing with us which we greatly appreciated :).
Nicole B
4.0
10/19/2021
I did not have any bridesmaids for my wedding. Rather it was just me, my mom and sister that got ready together. We had Anna do our hair and makeup and we loved her! We actually met her a couple months earlier, as I had scheduled a trial-run hair and makeup consult.
Anna met me at my house and worked her magic. I provided her with some inspirational photos via the Lou Stevens customer portal, so she was prepared for the trial-run. I would definitely recommend doing the pre-wedding trial. I was back and forth in my head trying to decide if I wanted to wear my hair up or down. This session helped me decide I wanted my hair pulled back in an elegant low bun.
And as far as the makeup, she went a little darker than I wanted, but was able to easily lighten it up. This help both her and I know exactly what I wanted for the day of the wedding. She took pictures so she wouldn’t forget and could refer to while getting ready in the bridal suite.
The airbrushed makeup looked flawless and my hair was loosely pulled back into a low bun with an stylish jeweled hair clip, which looked really nice with my dress. My mom and sister also looked so beautiful and were very happy with their hair and makeup.
Leah S
5.0
10/18/2021
We originally had booked another hair and makeup team for our wedding and when that fell through at the last minute, our wedding planner put us in touch with Lou Stevens. By some miracle, she was available to take us on (we were a Sunday wedding) and did a fabulous job! She and her team member did hair and makeup for myself and all my bridesmaids plus hair for my mother and my husband’s mother. Everyone looked great, our hair and makeup lasted all night, and they were perfectly on schedule. Can’t say anything but kind things about them!
Theresa M
5.0
10/11/2021
I hired Lou Stevens Glam Squad for my daughter's wedding and could not be happier with the professionalism and quality of service provided. Anna was our stylist and she is a gem! She is extremely talented, very relaxed and extremely easy to work with. Anna listened and adapted styles to reflect exactly what was requested. She created beautiful styles for 5 women which remained flawless through the entire evening. I will definitely be requesting Anna for any further special events.
Lou was wonderful to work with - there are zero surprises. Her communication, clarity of services and fees as well as follow up to any concerns and questions leading to the wedding day made the entire experience easy and stress free. Thank you Anna and Lou for making such an amazing day even more special.
Laura F
5.0
10/09/2021
Thank you so much to Lou and Lou’s team for helping make me and my bridesmaids, mother of the bride, mother of the groom, and Grandmas feel SO beautiful and so special for my wedding day! Lou and her team were so fun to work with and made the wedding day so special. So much of the bride’s day is consumed with getting ready time and Lou made me feel so special! She played along with my high maintenance requests for tiktoks and also was SO flexible with changes of date and such because of COVID. She and her team made all of us look amazing- I was so thankful how they looked at our inspiration visions but also made it work for “us”!! Thank you so much LOU and team! We love you!! 100/10 recommend!!
Austin M
5.0
7/30/2021
You HAVE to book Lou Stevens Glam Squad for your big day! These gals are the one l-stop shop for all your hair & make-up needs! They were able to do me, my 7 bridesmaids, my mom, mother-in-law, and step-mom the morning of my wedding. Despite it being a large group of us, every single girl felt like she was a priority. They didn’t rush, they were meticulous, and every single one of us ended up feeling stunning. I opted to request Lou for my big day because my hair and thin and hates holding curl & I know she specializes in this exact problem- I promise you - having her was the best decision I could have made. She gave me flawless hair, that held all night long (with all the July humidity too). She also gave me the most stunning make-up look I’ve ever had.
Laura P
5.0
7/21/2021
I hired Lou Stevens Glam Squad for my wedding after my original makeup artist/hair stylist could not make my rescheduled date. They were so responsive and easy to work with - they stepped in quickly and professionally when I was under a time crunch, and made the process much less stressful! My mom, sister, and I ended up working with Megan for our makeup and hair styling, and she was wonderful! She was so sweet and calming, and did a beautiful job with all three of us - she continuously checked in and was responsive to any requests and tweaks we asked for. I am so pleased with the final results, and am thankful she and Lou Stevens were able to step in and do such a great job!
Elizabeth R
5.0
6/21/2021
Lou Stevens Glam Squad did my friends wedding a couple weeks ago and were wonderful! My hair and makeup was everything and then some! They were so professional and showed up on the wedding day early with fun attitudes ready to make us beautiful! Lou Stevens and Tai did an amazing job in all of us!! I would highly recommend them!!
response 06/22/2021
Thanks a million! You know we had a blast with ya'll! I appreciate you taking the time t...
o share your review! :). -Lou
Rebecca L
5.0
6/13/2021
Lou and her Glam Squad team were amazing to work with! Lou is fantastic with communication and she really listened to what I had envisioned for my day. The payment process was very easy. I chose to pay for all of my bridesmaids hair and makeup as their bridesmaids gift and I loved that the fake eyelashes were optional so I let them choose that! I was able to easily plan my hair and makeup trial and Kyleigh (my hair and makeup artist) actually came right to the house! My bridesmaids were so happy with their hair and makeup as was I. Kyleigh and Maddie came to do our hair and makeup. They were so professional and efficient that we actually finished early and had downtime the day of the wedding! I had so many people compliment on how beautiful my hair and makeup was. (That was actually the first thing my photographers said when they walked in to where I was getting ready!) Thank you Lou and your team! You were truly amazing!
response 06/14/2021
Aww... Thanks a million for the great review! It was such a pleasure for me to work with ...
you on your details leading up to the Big day and I knew my team would deliver! I am so grateful for the positive feedback and will share it with Kyleigh and Maddie. They are the best and I'm so happy you know now too! Have the best happily ever after! -Lou
Rachel H
5.0
5/12/2021
They did a wonderful job on hair and makeup for everyone for the wedding. They did a great job communicating beforehand and listened to all the ladies requests on hair and makeup. Everyone looked wonderful, and the people who did hair and makeup were so sweet!
response 05/13/2021
Yay!! Thanks for the wonderful review Rachel! It was such a pleasure working with you th...
ough the entire journey! I wish you the best in your new marriage!!
Warmly,
Lou
Emely T
3.0
12/10/2019
I hired Lou Stevens Glam Squad to provide hair styling services for myself and five other ladies. Our hair turned out beautifully and this review is NOT a reflection on the stylist who was there with us that day. She was lovely and did a wonderful job. However, the business of Lou Stevens Glam Squad leaves much to be desired. Communication is inconsistent and information is not given up front. I'd recommend reading your contract thoroughly before signing or booking. I wanted to wait until after my trial to book the complete service but they do not allow that which is fine, but that information was not provided. Instead, I was being pushed to pay the full amount up front. It wasn't until I read the contract that I learned their policy is to pay up front. If you don't like the trial you can cancel I believe. Luckily, my trial went well and with a few modifications on the day of it truly was everything I wanted. The stylist who did my trial was the one with me on the day of the wedding which was very nice. Overall, I would not recommend booking with Lou Stevens. If my stylist were to work on her own, I would recommend her.
Ellen B
5.0
10/15/2019
Mallory was fantastic to work with on my wedding day! She achieved exactly the look I was aiming for, and she was so easy-going, talented, and flexible. I will say as a tip for other brides - I originally wasn’t planning on doing a “preview” of the hair and makeup I wanted done because of the extra cost, but I decided to add that a few weeks before my wedding. I was really glad I did - the preview was a good chance for her to get to know how my hair would respond and to implement all my feedback effortlessly on the wedding day. I didn’t have to give her any notes the day of because she knew exactly what I was looking for, so I just got to sit back and feel pretty on my wedding day!
Abigail C
5.0
8/01/2019
Lou's Glam Squad was amazing. I had the pleasure with working with Malory for my bridal hair and she was such a treat. She knew what would look good on me and she was just excellent with everything. The trial went amazing. During the day of the wedding, Malory was wonderful. She did an excellent job with doing my family's make-up. I wish I could post pictures of the hair she did for me because it was beautiful! Everyone loved it and I dance a lot and it did not budge at all.
Tai was the one who completed all of my bridesmaids' make-up and they did such a great job. A couple of my bridesmaids have already gotten their make-up done before from a wedding and they said that the people in their previous wedding did a poor job. BUT TAI DID EXCELLENT. My bridal party were completely glamorous and beautiful in all of our pictures. They even received a lip kit so they could touch up during the day :)
I would highly recommend Lou Stevens Glam Squad! I am really picky with make-up & hair and I praise what Malory and Tai did to me, my family and friends.
Christine M
5.0
6/04/2019
I used Glam Squad for my wedding last Saturday and I couldn't be more happy that we chose them. What a great group of talented women, who give you the best possible experience. My girls had an absolute blast getting glammed up on the big day! The team is so accommodating, professional and talented. I love that they offer a bridal preview session to make sure you are comfortable with your look before your big day! I couldn't think of one complaint if I tried, this was a 5 star experience from the first point of contact, all the way through until my wedding.
response 06/06/2019
Christine, Thank you SO much for the kind words! We are so glad you chose our team and th...
at you loved your time with them!! Best of luck to you in your marriage, please come visit us anytime!!!!!!!
Mary Y
5.0
4/30/2019
Amanda and her team were a perfect pairing for our wedding! Amanda met with the bride prior to the special day in order to create the beautiful wedding hair. She colored the bride's hair and worked with no effort to add extensions for the bride. When it came to the wedding morning, she and her team arrived ready to go straight to work. It was unbelievable to watch how efficiently they worked together wasting no time. Everyone was beautiful. So many guests have raved about all of the hair and makeup. Amanda even took special time to add a few curls into the flower girls' hair which was not planned. The team even took it in stride when the bride realized that she did not have the cuflinks that she had purchased as a gift for her soon to be new husband. As the bride was having an upsetting moment and had the hotel valets looking in three vehicles, Amanda and her team did not miss a beat! They were a calming force in what could have been a potential disaster on a wedding morning. Everyone was ready in ample time to get to the altar. LOVED, LOVED, LOVED this experience! Lou Stevens Glam Squad can't be beaten.
Paige B
4.0
3/03/2019
We had a great time with the Glam Squad girls. They made us feel comfortable and had a large space for us to put all our things while we prepared for the wedding day. We all looked beautiful for pictures and they sent me with a lip kit so I could stay that way throughout the remainder of the day.
response 03/04/2019
Paige thank you so much for your review! It helps so much for other brides - to - be to h...
ear first hand experience! We are so thankful you chose our team and wish you all the best in your marriage! Send us pics so we can see how the day went and share with the stylists and future brides too! xo Amanda & Lou
Elisabeth H
5.0
12/23/2018
I had the pleasure to work with Jane from Lou Stevens Glam Squad. She was friendly and great at her job. She was receptive to my changes and we made a change in my hairstyle on the day of the wedding and she made it work in minutes! She was absolutely wonderful and supportive. Thank you Lou Stevens Glam Squad!
Kelsey B
4.0
11/26/2018
My experience with Lou Stevens has been a mixed bag. I will start with the cons so we can move on to the pros.
We had two makeup artists for the day of my wedding. The first was to do my hair and makeup, plus my maids of honor, and the other was to do the makeup of four other girls. The second artist (the one who was not doing my makeup) was not great for several reasons. The eye makeup she applied to my sister-in-law looked terrible, despite having a reference picture. The color was wrong, and the shadow was hardly blended. She also didn’t do the cat-eye eyeliner that was a big part of the look. My SIL showed her the reference picture several times, pointing out the things that were missing, but it just didn’t seem to click. This brings me to what was ultimately the biggest problem we had with her - she was just NOT listening. At all. Another of my bridesmaids asked for a darker mauve lip color, and the artist kept showing her pinks. None of my bridesmaids who had that artist were satisfied, but they didn’t want to make a big deal about it and stress me out. The artist didn’t use primer or finishing spray on any of them. Luckily, the second artist there was willing to fix the girls who asked. However, the extra time it took her to go back and fix their makeup put us behind schedule and cut into the time we had for pictures before the ceremony. But, as for the other artist...
Jane was an absolute wonder. She did my hair and makeup, as well as the makeup of my maids of honor. First of all, she did an astounding job. I was completely thrilled by my hair and makeup. Truly, it was exactly what I wanted and totally breathtaking. Not only was her work beautiful, but she was so pleasant to spend time with. She is down to earth and funny, and she made me feel so confident. She also went above and beyond the call of duty, fixing the makeup of the girls who were done by the other artist. She made sure to secure my flower crown and it stayed in the entire night. She even helped me into my dress. I cannot speak highly enough of Jane and her work.
After everything was said and done, the owner (Lou Stevens) tried very hard to reach me, despite our 3-week-long game of phone-tag. It seemed like it was very important to her to sort this out, and ensure me that action was being taken so that no future bride had a similar experience (extra training, etc.). She also offered discounted services and other means of trying to make it up to me and my girls.
Overall, the ability to work with Jane made the whole experience worth it, and she's the reason I'm giving 4 stars. I am so thrilled with how I looked on my wedding day. However, my experience with the second artist makes me hesitant to recommend them. Lou’s diligence in following up with me to try and make me happy is worth noting, and says a lot about how they run their business. In the end, I would recommend them for the work of Jane alone, but I might have a conversation with them about quality assurance first.
Holly J
5.0
11/17/2018
Worked with Jane from Lou Stevens and she did such an amazing job with hair & makeup for me and my bridesmaids. Going into the wedding I was a bit picky. I don't wear lots of makeup and wanted something very soft and organic looking with my hair. Many of the styles I chose for inspiration were not great with my hair type. Jane was patient and helpful in creating something that achieved the look I was going for while working with my hair type. The updo was VERY secure and lasted all night. Great work Jane!
Marieke v
5.0
10/28/2018
Sandy and Sidney did my and my bridal party's hair and make up. They were great and very quick with getting everyone done. I was really happy with how my hair and make up turned out.
Mary Jo M
3.0
10/27/2018
My wife and I looked good on our wedding day, that's what we (over)paid for and got. My stylist did a great job that day. I made the mistake of thinking I would need to book hair and makeup more than 7 months in advance, but I wish I had. I reached out to several studios that were booked already and 2 of them recommended Lou Stevens. They seemed a little pricey (all wedding services are) but their work on instagram and most reviews were awesome.
The extra fees are insane and not listed on their website. It says to contact them for a bridal trial, not that they're extra. Most other styling studios don't charge more than $100 (if anything) for a trial. Because it was a 2 bride wedding we paid $400 total for 2 bridal trials. At the trial our stylist looked at pictures we showed her, picked one and did it. I asked her for suggestions and other ideas but she had none. I've been to other bridal trials with friends and family where the stylist tried at least 2 different hair styles and played with makeup. I declined the $25 per person eyelashes for the trial and the custom lipstick ($15/person) because that would have added another $80 to make the trial $480.
On the day of the wedding our stylist didn't look at the photos she took at the trial. I figured she knew what she was doing and I didn't question her. When I looked in the mirror it was TOTALLY different from the trial. My hair was the same but I had fully lined black eyelids like Cleopatra. I was really annoyed that we had spent that much on a trial when she didn't even do what was practiced. What was the point?
My recommendations.... book hair and makeup early to have the most options. If you book Lou Stevens, request a particular artist. They contract out and their staff changes. Their core staff does beautiful work but you can't count on their contractors.
My stylist was pleasant (also not her full time job, found that out the day of the wedding) and we looked good, but I feel ripped off for paying double what I thought I was going to have to on an already expensive option. I am happy to pay a premium for premium results, but I didn't get that.
Nora H
5.0
10/27/2018
Lou is the absolute best!! I really did love working with her. She totally nailed my hair for the wedding, we did an updo and I LOVED it!! But also last minute I had multiple bridesmaids change their mind about having their hair done and not only did she add them to the schedule without any problem but everyone really loved their hair!! Thanks for everything Lou we loved working with you!
Nina M
5.0
10/20/2018
Everything was amazing from the initial emails to the trial and ultimately to the big day. Their timing was on point and our hair & makeup turned out exactly as I dreamt it would. The girls were such fun to hang out with too!
Taylor V
5.0
10/17/2018
I loved working with Jane from Lou Stevens Glam Squad. We had a really helpful trial run, which made the day of hair and make up process seamless. Our timing worked out perfectly, we never felt rushed. She captured the exact looking I was hoping for, and was wonderful company.
Melissa W
5.0
9/27/2018
I cannot say enough good things about my experience at Lou Stevens Glam Squad! I found them through a friend who is a photographer (who also had nothing but good things to say about them) – after booking them for my wedding, I started to go to them for color and haircuts too! I wanted a salon that could get to know myself and my hair prior to the day of my wedding (plus they give you 15% off your first visit)! Sandy is amazing – I LOVED my wedding updo and my girls also loved theirs as well! Huge shout out to Sandy, Sydney, Devin, and Amanda for making us feel so glamours. I fell in love with the salon, space, and staff. They made my wedding day so fun and relaxing - my bridesmaids loved getting ready at the salon and we even got done with our hair earlier than scheduled! We were able to bring in food, drinks, and play music all morning long. The squad makes the booking process so easy and their prices are super reasonable (I must have looked at 5-10 salons, prior to finding the Glam Squad). If you haven’t found a salon yet for your wedding – you should 100% book them – like right now!!!
Liz M
5.0
8/27/2018
Lou Stevens did a beautiful job on my wedding hair and makeup! I usually worry that professional makeup will look unnatural or too dramatic, but they were able to capture the look I wanted perfectly. I loved that they were able to come to our bridal suite on my wedding day to do my hair/makeup as well as my bridesmaids. They were very prompt and responsive to my questions too.
J J
1.0
8/17/2018
Do Not book them for anything, Especially your Wedding!
Extremely unorganized and, greedy business. I was late for my wedding, only one stylist was sent to do hair and makeup and enough time was not allowed. She had no idea on how to get a hold of me, was not given any 'heads up' on what I wanted or how long it would take to do my hair. This 'salon' is way overpriced and they cannot keep their 'payments received' straight. They sent me a bill months after everything was paid for and months after my actual wedding. The only way I can see so many positive reviews online is if they have their own friends and family writing reviews for them. This was an absolute disaster and created an extreme amount of stress and frustration.
We were trying to have a budget wedding because we didn't have a lot of money. I really wanted to have my hair and makeup done with my maid of honor and decided to spend the money on a professional hair and makeup. I really should have just done it myself.
Don't even spend time wondering if this was "just one review" because it could end up being your experience too. Keep looking! You didn't settle for who you are going to marry so don't settle for this company who could ruin the first half of your wedding day... and leading up to it!
response 08/17/2018
Hi "J",
I believe you submitted the same review on another platform as "C" and so I'd l...
ike to make sure you get the same response.
Hi “C”,
I apologize for the email you are referring to that sent you an automatic reminder of overdue payment. Unfortunately that was not our doing, but must have been something that was sent out by our system automatically, as we do have record of your payments and adjusted balance.
Brides who have a preview with us always have contact with their stylist and access to them at any time, however you chose not to do a trial run and meet your stylist ahead of time. The trial run is a very important time when the stylist can meet the bride and work out any details that need to be covered.
We do our best to make schedules in these cases when a bride chooses to forego a preview for what the general time frames are for service completion. We spend so much time customizing schedules to each bridal party and try and always do our best to ensure that everything stays on time. Sometimes things happen on the day of that are out of our control, such as a bridesmaid with wet hair, or someone showing up late, but those things obviously can’t be predicted when we are building a schedule ahead of time.
We have consistently received great feedback about our response times and accessibility both to the scheduling coordinator and to the stylists and so I am sorry if you feel that your experience was lacking in any way.
Thank you so much for taking time to voice your opinion on services with our company. We do appreciate all feedback and take it as an opportunity whenever someone mentions an area where we can grow in.
Kelsey H
1.0
7/27/2018
NOT WORTH THE MONEY!!!
My hair turned out okay for the most part. My stylist put WAY too much hairspray in my hair so my hair was matted to my head and it looks terrible in the pictures (from most angles).
As for the makeup however, they booked us with a young high school girl who had only just started working for the company, and she had to redo all of our makeup at least three times before all of my bridesmaids ended up washing it off and just doing it themselves (after paying $107 for makeup alone!). I am not at all exaggerating when I say that my bridesmaids all looked like drag queens after the makeup stylist was done with their makeup. It was atrocious and I was so mad. We kept telling her I wanted their makeup to look extremely natural, and she just couldn't do it. Then, she couldn't get my makeup right so she kept redoing mine, and I ended up being an hour late to my pictures which of course ended in a lot of stress and some tears. For more than $250 for a bride's hair/makeup, I would expect absolute perfection, and now I wish I had just done my hair and makeup myself because it would have turned out way better and would have saved me the stress and tears on my wedding day.
After the wedding, I spoke with the owner, Lou, about my terrible experience and tried to get some of our money back (at least for my bridesmaids because I felt so bad that they wasted all that much money on my account), and she said that she would call me back after discussing it with her team, and I never heard back from her. This was such a disappointing experience and I have no clue how Lou Stevens has such good ratings. I would warn anyone and everyone interested in booking them to think twice because there is a high likelihood that they would be disappointed!
response 07/27/2018
Hi Kelsey, I was supposed to be notified after Lou spoke to you regarding a refund, and o...
f course am now realizing that didn’t happen. I can not apologize enough, this is completely not how we operate and I feel awful you’ve have this experience with us. Please check your messages, I have sent a follow up requesting your address. I really am truly sorry. I also want to let you know, the lead artist on your wedding is no longer with the team after not meeting expectations with you and the makeup artist has been pulled off for additional training. We take our work and our team seriously and don’t want anyone having less than amazing experiences if we can help it. I do hope you can take advantage of the gift certificate I will be sending along as well to come have your hair or makeup done with me personally, either for a salon service or event styling. I really truly feel awful and we have had thousands of happy customers over the years and I do not want this to be your final impression of us. Thank you for giving an honest review, and for your feedback so that we can strengthen our team with only the best artists. We take everyones reviews seriously and are appreciative of both the good and the ones where there is room for improvement.
* Amanda ( CEO / Master Stylist)
Shelley M
5.0
12/13/2017
I had a great experience with Glam Squad! While they are a bit pricier than some of the other make-up and hair options, you really get what you pay for! Mallory and Tai were the on-site make-up and hairstylists for my 11/11/17 wedding at Fairview Farm. We had a total of 7 ladies getting hair and make-up done. They really worked well together to keep everyone on schedule. They were very professional and organized. They listened to exactly what each girl wanted and made sure we were 100% happy with our looks. I’m so glad I booked Glam Squad for our wedding! I couldn’t have asked for a better experience!
Amber H
5.0
10/07/2017
I hired Glam Squad to do my hair and makeup for my wedding and thought they did such an amazing job. I couldn't have been happier with Kaitlyn's work. She was timely, professional, and is truly gifted at what she does. She did my hair and makeup, the MOG and MOB's hair and makeup, one bridesmaid's hair, and one bridesmaids makeup. Everyone was so pleased with how everything turned out. Kaitlyn was on schedule the entire morning and fulfilled each of our desires perfectly. She took each of our ideas and brought them to life. Everyone's hair and makeup lasted all day and throughout the reception. I would highly recommend using Glam Squad for your wedding day. Thank you so much for your work , Kaitlyn!
5.0
6/19/2017
I cannot thank Jane enough for all the work she did on my hair and make-up for my wedding. I have naturally curly hair and every style I have done for any special occasion has always been a disaster. I showed Jane a picture of what I wanted from Pinterest ( knowing Pinterest isn't real life) and Jane made exactly what I wanted, better than Pinterest! Jane and Kimmy also came out and did all of the bridemaids and mothers hair.... its really was worth every cent! I have told everyone about what a great they both did. Thanks so much!
Erica H
3.0
6/13/2017
I enjoyed working with the team at Glam Squad. From the start they were quick to answer questions, correct invoices, and schedule time appropriately for my wedding day. I had a vision from the start of what I wanted my hair to be, I sent a finished photo and a photo of my natural hair (which is very curly). I told the stylist on the day of my wedding again, here in the style I want, and I want to use my natural curls. BUT instead of taking my curls and boosting them with the iron, my hair was brushed out, straightened, then curled to almost a fluff with the iron. Once my hair was pinned in place it looked sturdy but with in the hour had fallen from its position and was just hanging on my neck. Several times I had to ask someone to go in and rescuer my hair and it was falling, and becoming extreamly uncomfortable.
I get that hair falls through the night, but before my ceremony even started it was not right. I am not unhappy with my experience, just wish the stylist would have listened more and taken what I had said from booking and done so. Maybe I needed to speak up more, but I was focused on other wedding day items at the time i didn't realize what was happening until the brush had already go through my curls.
I feel for my hair alone i want to review with a 2 but the other nine heads we done beautifully and held up very very well through the night. So I leave a 3.5 star review with hopes that the next bride will read this and be clear on what she wants from the start and on.
Hannah S
5.0
4/28/2017
The Glam Squad was worth every penny! They did a fantastic job on all of my girls and the entire process was stress-free. Very professional and they had no problem keeping us on schedule. Thanks again to Kaitlyn and the team!
Heather S
5.0
1/06/2017
Lou Stevens Glam Squad was AMAZING!! They are extremely organized and on point which was very important for me and my bridal party. Lou Stevens Glam Squad did my hair and makeup for my rehearsal dinner as well as my wedding and for my wedding party members. I received top notch service from my hair and make up trail to the big day. Mallory was great and definitely put my nerves at ease in terms of my hair and make up. I'm not someone who wears a lot of makeup and I loved Mallory's natural look on me and that she truly listened to what I envisioned. I've also never had my makeup and hair done and loved it on the first time until meeting Mallory. Lou Steven's Glam Squad are professional and charming stylists that I would high recommend to anyone!
Sarah P
5.0
11/08/2016
Kaitlyn was AMAZING. I had a vague idea of what I wanted and she really pulled it together to give me exactly the look I was attempting to describe. She was an amazing listener and made me feel so comfortable both during my makeup trial and the wedding day. All of my bridesmaids LOVED her and the magic she did to pull us all together. We did also have another artist who seemed to struggle a little bit. One of my bridesmaids was Indian and she had a hard time tailoring the makeup to her skin tone. My sister ended up coaching her through the process. However, Kaitlyn really stepped up when she noticed what was going on and ended up going the extra mile to make sure we all looked great and felt confident by the time we were all done (which, despite the corrections, was ahead of schedule). Thank you so much!
5.0
10/19/2016
I am so glad I chose Lou Stevens Glam Squad for my hair and makeup for all the events leading up to and including my wedding day. I used their hair and makeup services for my engagement photos, bridal portraits, rehearsal/rehearsal dinner, and wedding day, as well as having a "preview" appointment. From start to finish, throughout ALL those appointments, everyone on the team that I came in contact with (in person or through email) was extremely professional and made it their goal to give me exactly what I was looking for. Mallory did my hair and makeup for my engagement photos, and it couldn't have turned out better! This was my first experience with the Glam Squad, and it went exactly as I had hoped. Mallory was super friendly, easy to talk to, and delivered the exact look I was going for. When I went in for my preview appointment to decide my wedding day look, I was shocked to see Lou herself there to do my hair and makeup! I hadn't booked her specifically, but through sheer luck she was going to be handling all of my appointments from there on! I was absolutely thrilled! Lou was SO much fun at all of my appointments. I felt like it was one of my friends styling me to perfection every time! She listened to me as I explained the things I was self-conscious about and therefore wanted to "fix" with makeup. I chose a half-up hairstyle at my preview appointment and left happy, thinking that this was my wedding day look. When I got home and went to take my hair down, I saw how it fell in long, loose curls and totally changed my mind, now wanting this whole new look for my wedding day! I was nervous to throw this curve ball at Lou THE DAY OF my bridal portrait session, but she just assured me that there was nothing I could throw at her that she couldn't handle, listened understandingly, and styled my hair and makeup just how I wanted. I was so happy to have someone so accommodating! On the wedding day, the team styled me and 5 bridesmaids perfectly. Lou and Ericka listened and accommodated everyone's personal preferences, especially for makeup, tweaking things for each girl. Everyone's hair and makeup looks great in our wedding photos. Using the Glam Squad was one of the best and most critical decisions I made for my wedding. Looking my best on my wedding day (and in the photos we will have to remember our day for years to come) was a priority for me. I don't consider myself to be photogenic, but every time I look at my wedding photos I think, "wow I looked great." I know I achieved that because of hiring Lou and the Glam Squad!!
Laura A
5.0
10/15/2016
From my trial to my wedding day, I always felt comfortable and relaxed working with Lou Steven's Glam Squad. They were easy to get a hold of and responded very timely. I had a large bridal party and knowing they had so many stylists made it easy for me to pick them right away, knowing I did not have to hire multiple people for hair and makeup. They made the schedule for the day and everything went so smoothly, it allowed me to enjoy and have no worries the morning of my wedding, thanks to their amazing team! I absolutely loved my hair and makeup, as did all my bridesmaids and other family and friends, who also had their hair and makeup done!
Haleigh K
5.0
10/07/2016
They are on the pricier side but SO WORTH IT. It's your wedding day, splurge on your face and hair. I had Amanda for hair, she nailed it! We emailed several times, I wasn't able to get a first look which made me so nervous but she made sure to keep in touch and even offered to FaceTime. I showed her 3 photos and she killed it, and I am not easy to please lol. Ashley did our makeup, I wanted airbrush, lashes and straight contour glam and she killed it as well. For the price I thought bridal lashed should be included and a lipstick given to the bride but I had to bring my own to reapply. But they were both cool and good company to have around. One bridesmaid didn't like her hair and we didn't have time to redo but these thins happened. If you are nervous or booking from out of state DONT be, they were GREAT
response 10/07/2016
Thanks Haleigh!!! Alex and I had a great time with you and the girls and I can not stop l...
ooking at the sneak peek pics we've seen so far!! You looked like a model! Congratulations to you and your new hubby, and thanks for choosing us for your big day! xo Amanda & Alex
Kalyn D
3.0
7/19/2016
Very convenient for wanting both on-site hair and makeup. Everyone was happy with their hair, but no one was very happy with their makeup and ended up having to redo it. I felt bad they had to pay as much as they did...
5.0
7/04/2016
Mallory, with Lou Stevens Glam Squad, is a true professional and a pleasure to work with. We first met her for a preview session a couple month's prior to my daughters wedding; where she did a "practice session" on my daughter's hair and make-up. I was not prepared for how emotional I would get watching this process. As I watched her work, I saw my (already beautiful daughter), be transformed to a more beautiful polished and confident version of herself, right before my eyes. Mallory truly seemed to capture my daughter's soft personality, and it was reflected in her overall look. Wanting to take full advantage of the investment in the make-up session; we also had strategically scheduled my daughter's portrait session later that day. It was a fun but long day, and an outdoor session; but her hair and make-up held up beautifully all day! On the day of the wedding, Mallory arrived promptly and was prepared and organized. Our three bridesmaids were all of different ethnic backgrounds with varying hair types and skin colors. Mallory did a flawless job matching their skin tone and making them all look naturally beautiful. I could also tell that each girl truly felt confidently beautiful, and special that day. I highly recommend the services of Mallory, and the Lou Stevens Glam Squad. They don't merely pamper the outer person, but also nurture the inner confidence and beauty of each individual client.
Jessica S
5.0
5/01/2016
My bridal party and I had such a fun and relaxing time the morning of my wedding as we got glammed up by the extremely talented Amanda, Janelle, and Lindsay! We all felt our most beautiful thanks to the Glam Squad, who listened to each our preferences and did our hair and makeup to perfection. I can't recommend them enough, working with these lovely ladies was definitely a highlight of my wedding day!
Rachel P
5.0
3/24/2016
Such a fun experience to have them do our hair and makeup on site at our venue! We opted for the airbrush, and it was awesome! Not only did they do a really good job, they also made sure to set all the makeup. It didn't budge all night long! !
I really enjoyed the experience, and the costs were comparable to other companies. I would definitely do it again! !!
Samantha S
5.0
11/25/2015
Lou Stevens Glam Squad came highly recommended by our wedding venue and I'm very happy that we decided to book them for hair and make up. They were worth every penny that we paid. Not only did they do the hair and make-up for my bridesmaids, my mom, MOG, and myself for the wedding, I also had them do my hair and make up for my engagement pictures. My hair and make up looked flawless for both events. Britny was great to work with on all occasions. The only downside was that they left without putting my veil in on my wedding day. Everything else was perfect and I highly recommend them!
Jennifer D
5.0
11/16/2015
I can't say enough wonderful things about the Glam Squad. I worked with Kaitlyn and she was absolutely amazing! She was so sweet, patient, professional, and really good with hair and makeup. Not only did she listen to everything I said, but she saw my vision. I was so glad I went with a trial hair and makeup appointment because we were then able to tweak a few things (that way there was no experimenting on my wedding day). My curls were soft and my makeup was light and natural. I've never looked so beautiful!
Hillary C
5.0
10/12/2015
Our stylist was willing to go out of her way to help us and just made it the BEST experience ever! I HIGHLY recommend. I didn't get the chance to have a consultation prior to the wedding and was so incredibly happy and how she was able to capture everything I wanted for the wedding plus some!
Alyssa B
5.0
9/01/2015
The Glam Squad is awesome! They truly did an amazing job on my hair and makeup! I felt so beautiful and flawless on my wedding day. I highly recommend using them!
Kate F
5.0
7/19/2015
The glam squad did a fantastic job with hair/makeup for myself and my bridal party! It was so nice to have them come on-site to do our hair and makeup the day of the wedding-one less thing to worry about. I do not wear a lot of makeup and they were able to not only make my wedding look flawless but also keep me looking like myself! I highly recommend the Glam Squad!
Bethany M
5.0
12/29/2014
Lou Stevens Glam Squad is great! I was happy with every one's hair and make-up. They are very nice and I really enjoyed having them with me on my wedding day. A little pricey, but totally worth it in my opinion!
Angela S
5.0
11/12/2014
I cannot say enough great things about Lou Stevens!!! I have worked with her for nearly 12 years now and have always recommended her services to my brides. I FINALLY got to use her for my own wedding and she was nothing short of amazing! She came to my venue, allowed me to relax and drink wine while she glammed me up! My son said I looked like Marilyn Monroe - I felt so beautiful on such an important day! Thank you so much Lou!!! xo
Sheryl A
5.0
10/18/2014
Amanda did my hair and makeup for my wedding and I got so many compliments. I don't normally wear makeup and this was my first experience with airbrush makeup, I loved it! She also made me laugh a lot, which put me at ease right before my wedding. If you're going to have a photographer taking pictures of you all day, it's definitely worth it to get a good hair and makeup artist! Thank you Amanda!
Heather M
5.0
10/16/2014
I had hair and make-up done for my mom and mother-in-law, as well as sister-in-law. All my bridesmaids got hair done, and a few went with make-up too! The stylists did such a wonderful job, I could not have been more pleased. Also, the air brush foundation is fantastic. After I had my trial, I wouldn't have gone with any other choice. Great business, great stylists, great job! Highly recommend :)
Laura B
4.0
10/06/2014
I used Lou Stevens for my Charlottesville wedding (I live in NoVA). I had 5 bridesmaids, myself, and my mother to get ready, and they were able to get us all ready in just a few hours, coming in at 11am and leaving by 2:30pm. They will ask you to send them inspiration hair/makeup photos and photos of the folks having hair/makeup done, but you will have to show them again when the hair/makeup is being done, so you don’t have to worry about killing yourself to get them that info.
They will also work with you if you have changes after your consultation, which is nice, as I wanted my makeup a bit more toned-down and they worked with me prior and during the day of to accommodate that. They are also probably the most reasonably priced for that C’ville/NoVA areas, based on my little bit of research. I had airbrushed makeup (I’m guessing that is standard) and it was nice because it did not run down my face and makeup in general held up very well, even with some tears.
Some small things to be aware of:
I think most of these makeup/hair artists are contractors to Lou Stevens Glam Squad, so they will be coming from various areas in Richmond
The 100$ you pay to reserve them is not a deposit
They say they do touchups on hair/makeup before go time, but we didn’t really experience that. My mother’s hair already had a few fly aways 2+ hours prior to the wedding, but they had already left well ahead of that
Check your invoice - the invoice they sent me prior to the wedding day was less than I apparently owed, so I had to write another check on the day of
If I could leave half stars, a few of these would be 3.5s
Ashley C
4.0
10/03/2014
GlamSquad was wonderful! They were professional, timely, and the service was the best. I actually got the idea when they did my hair as a bridesmaid. I love the up-do so much that I hired them for my own wedding. It makes the day-of logistics so easy as everyone is in one place (ie the venue!). The spray-on foundation is a MUST DO for the day of as it is long lasting and natural looking.
Becca P
5.0
10/02/2014
My girls and I used Glam Squad for my wedding 9/14/14 and they were amazing! They were prompt and on time. They made everyone look lovely! Even my Grandmother loved her hair and makeup! They were friendly and talkative, while still being professional. Everyone was so happy with their hair and makeup. I would highly recommend them!
Angela S
5.0
9/25/2014
Lou and her team did an amazing job and I felt like a princess. They were lovely to work with.
Catherine G
5.0
9/09/2014
Where do I start?? YOU GUYS ROCK!!! My girls and I had the best time getting our hair and makeup done with your team on my wedding day!! Everyone seriously looked beyond incredible!!!! I do not have one single complaint!!! I was OBSESSED with my hair and makeup!!! It was beyond perfect. I am the most hyper critical and particular person, and I would not have changed one single thing. You guys made the whole process stress free and just pure fun!!! We cannot thank you enough for everything!!! Thanks again for making me feel like the most beautiful version of myself!!! I had the best day of my life!
Erika D
5.0
9/02/2014
I am so happy with how my makeup and hair turned out for my wedding. Amanda did an amazing job on my mom's makeup, bridesmaids and myself, I showed her the picture of what I wanted and she made it happen beautifully and flawless. Britny also did a wonderful job on hair for my bridesmaids and mom. They looked beautiful. These two ladies are so talented, they saw the inspiration pictures on the same day and knew exactly what to do. You will not regret hiring Lou Stevens Glam Squad for your wedding day. I also appreciate your calm, friendly, and professional personalities. Thank you ladies for making us look so beautiful on such a special day!
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