I give them a two only because after meeting with the owners and the store manager, who were LOVELY people, they did do everything in their power to put things right. They made me feel better as a customer and they did everything right in custo...mer service. Their dresses are gorgeous, and I'm sure dealing with them would be good for anyone.
I however, dealt mainly with a seamstress to alter my Monique Lhuillier gown that I had purchased elsewear that just needed to be taken in. I also purchased a veil that was shown to me on the day of the first fitting. It was packaged for me, and when I went to show it to a friend, I discovered the comb in the veil was broken, had hairs in it, and was torn and resewn. I have photographs of me trying on a veil and then of what I discovered later. I am most grateful that I broke down and decided to show my friend, otherwise I wouldn't have discovered the error until the morning of the wedding. To their credit, the owners IMMEDIATELY replaced the veil with one they ordered that was brand new. The were as shocked as I and I really feel bad for them.
The second (and most horrible) issue was with what happened to my dress. When I went for the 2nd fitting the seamstress seamed in a rush for me to take it, but there was a button on the bustle that didn't work and she added boning that I didn't like. I insisted that she fix that and came back a week later, at which point she complained that she undercharged me because the dress was a lot of work. I would have been happy to pay more to have it done right! She rushed me out of the store, and when I tried it on at home I was mortified. There was still a pin where the button for the bustle needed to be replaced, and as far as I could tell nothing had been done since the 2nd fitting. When they took it in, they hacked through one of the ML tags and left its ended hanging on, instead of moving it, and the seams in the lining were a mess. I was devastated. Again, I feel terrible for the owners. They were so sweet, and the gowns they sell are of the same caliber, so the seamstress should have had no trouble dealing with my dress. They found it odd that I dealt with her alone, as they said that's not how they do things. I believe them. They offered to have everything put right, but there was just no way I could bring my dress back there and have that woman touch it again. I would give 5 stars to the owners and the Manager who I dealt with afterward for doing everything they should to put things right. I feel they got a bum deal as much as I for having such a person work for them. The seamstress I would give a Zero.
I would recommend the store to a bride looking for a high caliber dress with high caliber service with the caveat that the seamstress wouldn't come near the dress. Again, the owners and Manager were lovely. I ended up taking my gown to a tailor in Beverly Hills (there goes my honeymoon money) and he was able to put it right. I got lucky.