For those who don't want to read the full story, short version: driver didn't know where she was going and left half of our guests behind after the reception (NEVER returned for them or made any attempt to contact us). Company then made it very... hard to file a complaint.
Long version: Our experience with this service was overall terrible. We initially chose Lowcountry Loop Trolley for the value and the very nice looking fleet of trolleys they have available. Everything about the lead-up was good. They were responsive both via phone and email. They confirmed the route and schedule to be sure everything would work well on the day of. Unfortunately, the day of went anything but smoothly--I am just grateful that my wedding party had separate transportation arranged. The Trolley was supposed to bring my guests from the church to the reception, about an 8 minute trip. With the number of guests, we needed two trips, but since it was a 20 minute round trip and we had a full hour, this should not have been an issue. Then, once the reception was over, the Trolley would make two similar trips to return guests to a nearby parking garage. In taking guests to the reception, the driver got lost due to a broken gps and spent about 45 minutes on the first (should have been 20 minute) trip. The second group of guests almost missed the reception which was on a boat and departed about 15 minutes late in order to be sure everyone made it. Then, rather than return guests as planned, our driver again got lost (at on point asking guests if they could pull up gps on their phones to help), and then she never returned for the remaining group of guests.
As if this were not enough, we never received an apology for this. We had to call, following the wedding to ask for some sort of refund. Initially, it sounded like this would be possible. However, we continued calling, frequently leaving voicemails and after 3 weeks of getting nowhere, took the issue to our bank who are handling the claim now. We have still not heard anything from this company.