I would have loved to use this service for my wedding but unfortunately, due to COVID we had to make the very difficult decision to cancel our wedding- a lot of thought went into this and we did not feel comfortable moving forward as all of our... family would be traveling from out of town (among several other reasons). Sadly, Low country valet was unwilling to allow us to use our $900 deposit for another, smaller vehicle. LCV was actually the only vendor that did not offer us a refund or a credit. We were hoping to use a smaller car for a photoshoot once things become safe (as our photographer is allowing us to use our deposit for a shorter shoot).
Our reservation was cancelled immediately after my event planner inquired about cancellation policies, but all further communication required follow ups on my end. I was offered the standard refund policy- i.e. if someone else books my same bus, time and date, I can get a partial refund- this is in the contract and not a special consideration due to COVID. As I was adamant about finding a compromise, I was told upper management would give me a call about potential options, but I still have not heard anything.
I know times are tough for small businesses right now, but I cannot fathom why they are unable to allow me to use the money I have already spent, in light of the current state of affairs. I even offered to cover the difference if booking a smaller vehicle would cost slightly more than my deposit; still no. If you are considering planning your wedding during COVID and are just keeping your fingers crossed things settle down, make sure you read the contract thoroughly- It is extremely unforgiving.