Lowcountry Valet & Shuttle Co.

dy Paid In Full contract of $550. We understand that we are not the only ones suffering, that these wedding vendors are also suffering and we are willing pay a reasonable rescheduling fee. Other vendors are requesting a 10-15% and we haven’t had a problem paying those fees. We feel 35% is down right greedy of a business that is offering a 1 hour service, basically a photo prop service. We tried to negotiate and offered up to 20%, instead of the 35% and the owner, management and billing would not consider and refuses to even give us a reasonable refund for the services that were paid in full, but were never performed, due to Covid. I truly feel this company is inflating and taking advantage of their already paid customers and using this pandemic to their advantage. Put yourself in the shoes of all these families who have budgeted a 30-60K wedding or even more, that was forced to reschedule. A greedy company like Lowcountry Valet is forcing Covid couples to pay 35% more to reschedule it. If every wedding vendor was to impose a 35% rescheduling fee, that would be at least and extra 10.5k on a $30K wedding. Like I said we were willing to pay a more reasonable fee, compatible to all other wedding vendors and Lowcountry Valet refused to negotiate a reasonable fee or a partial refund. I am a true believer of Karma and I have no doubt the owners of this company will get more then the 35% worth of karma after not refunding the money they took without providing their services.

has been completely understanding of what we're going through yet somehow Lowcountry Valet doesn't seem to be on the same page. I'll spend the rest of my life remembering this and will gladly express my feelings to anyone who will be planning their wedding in Charleston. Extremely poor customer service.

was obviously cancelled due to city restrictions on gatherings of more than 10 people at the time. We then switched it to September thinking "it should be over by then", but it obviously is not. We ended up moving out wedding all the way to June 2021 and EVERY VENDOR we worked with BESIDES Low Country Vallet is willing to work with us without paying an outrageous penalty. We paid Low Country Vallet in full before our wedding was supposed to happen in March. Now they are saying that they need an additional 35% for the same exact service to happen in June. Management is unprofessional, hard to get to hold of and actually has no true power to make a decision even though I waited 2 days for a phone call from someone that was supposed to help us get this resolved. If Nathan or Dot is unmarried, I hope you run into people as nasty as yourselves when dealing with your wedding planning. Taking advantage of a pandemic when alot of people have lost their jobs (including myself) could not be more egregious of an offense and I hope karma bites you and your business firmly in the rear end.

family would be traveling from out of town (among several other reasons). Sadly, Low country valet was unwilling to allow us to use our $900 deposit for another, smaller vehicle. LCV was actually the only vendor that did not offer us a refund or a credit. We were hoping to use a smaller car for a photoshoot once things become safe (as our photographer is allowing us to use our deposit for a shorter shoot). Our reservation was cancelled immediately after my event planner inquired about cancellation policies, but all further communication required follow ups on my end. I was offered the standard refund policy- i.e. if someone else books my same bus, time and date, I can get a partial refund- this is in the contract and not a special consideration due to COVID. As I was adamant about finding a compromise, I was told upper management would give me a call about potential options, but I still have not heard anything. I know times are tough for small businesses right now, but I cannot fathom why they are unable to allow me to use the money I have already spent, in light of the current state of affairs. I even offered to cover the difference if booking a smaller vehicle would cost slightly more than my deposit; still no. If you are considering planning your wedding during COVID and are just keeping your fingers crossed things settle down, make sure you read the contract thoroughly- It is extremely unforgiving.

hey could get the planned pictures. They permitted us to pay them for this extra time after the ceremony. So accommodating during a hectic day! And of course, the vehicle returned at the end of the evening to carry the happy couple away at the end of the evening. We recommend them without reservation! They are wonderful in every way!!

big task logistically. They were so easy to work with and able to accommodate our ever-changing schedule of events. Not to mention on our wedding day, every bus arrived on time (if not a little early) and all the drivers provided the best service! I am still receiving compliments from family and guests about the transportation. Thank you, LCV!

dor communication. Their pricing structure is expensive for the amount of time they're actually available, plus the over time surcharges by the 15 min. mark are absurd. On our wedding day, we had ordered two vintage buses. One of them apparently wasn't available that morning, so they sent their city bus (literally looks like public transportation) instead. That was the one bus that we had paid for an extended amount of time to take pictures with. I ended up not taking any pictures with the bus. THEN.... on the way home, the one vintage bus full of wedding guests got into a hit/run accident with an Uber leaving our wedding venue with OTHER guests. The bus didn't stop and it ended up changing the original route home - it kept making circles. The normal 10 min. ride home took at least 30 min. for those guests. And one of our guests unfortunately got car sick... not surprised after drinking/dancing at a wedding and then driving in circles for half an hour. They charged us an additional $265 for that. When we called the following week - the company did not accept blame or even offer to make up for the mistakes that they made. In fact, we asked for a partial courtesy refund and they grudgingly agreed to $100 back. Which in the grand scheme is less than 10% of what we spent with them. I wouldn't use them if you have other options. This is the only vendor that caused us trouble on our wedding day.

nted ended up not feeling well the day before our wedding so they offered us any of the buses that were available no matter the color or cost. It was a seamless switch and a huge relief. We also rented a 1961 White Rolls Royce for our getaway car. Let me tell you that was an absolute win. First, it was so great to see the little white car through our send off and the pictures are great. Second, after an all day event on your feet surrounded by people, there is nothing like sitting in the luxury that is a Rolls Royce and relaxing with your new husband/wife. Third, our driver was so charming and a pleasure to chat with for our short drive to our hotel. The driver provided us with waters and a gift box from the company which was a lovely surprise. We have no regrets working with this company!

ior to our wedding day, we were downtown Charleston and were getting an Uber back to the place we were staying. To make a long story short, our Uber driver, Kevin, also drove for Low Country Valet and had us convinced that it was going to be a great decision to hire them for our wedding day. Fast forward to our wedding day, I had no idea that we actually reserved the Rolls Royce. My wife surprised me with the Rolls Royce for pictures after the ceremony, which by the way was an awesome decision, and also as our get away vehicle after the reception. When we got in the car after the ceremony, it took us both a minute but we realized Kevin was the driver. We were both so happy. The trip from Magnolia Plantation back Downtown was a drive we will always remember. A classic car, in a classic city, with a top notch driver. Thank you Kevin and the whole Low Country Valet team for ending our wedding night on a high!

ed right on time for everything and the cars are going to look amazing in our photos. I can't recommend them enough!

h Low Country Valet.

bourtown within Sea Pines. This classic style bus was exactly what I was looking for and the guests LOVED it and thought it was adorable. The staff was incredible and I was very pleased with our whole experience. I would HIGHLY recommend Lowcoutnry Valet to any bride looking for any type of transporation during your wedding weekend. If you have any questions for me or other vendors I used for our party of a lifetime, feel free to email me at jamey.ballo@gmail.com.

oyalty. Would recommend to anyone looking for transportation services in Charleston!

situation was somewhat complicated since we hosted a rehearsal dinner at the same venue for the wedding party before the rest of the guests were to arrive. This required that we rent 2 different sized buses to accommodate the various group sizes during the night. Dot Brantley, our accounts manager, was awesome the week of the event and confirmed that all of our wishes were met (including making sure that the bulk of the wedding guests were not dropped off at the event before the rehearsal dinner was over). We were also able to transport the younger guests downtown for some after dinner activities. My guests were all very complimentary of the drivers and were grateful for the ability to enjoy an evening out in a new town without being required to drive themselves.

d on the website per package and we had less people on the bus than the number of people we paid for. The driver we had almost ran into several cars while the wedding party was on the bus making it seem as though he was not an experiences driver. The driver was very impatient while we were taking pictures. The managers did reach out to us after which I do appreciate.

here. Thank you Low Country and Jeffrey!

shuttle. It was amazing for pictures and really made a statement! The service and responsiveness of this company was also amazing which was important while planning a destination wedding!

wedding and their sales team helped us every step of the way. They responded to emails immediately even later in the evening. We were so appreciative and thankful that they were a part of our big day!

d our driver, Kevin, got us home safely.

y Valet was on top of it and really came up big with helping us with the “issue”! I would book them all over again if I could

was so friendly and stopped at our favorite pizza place (Uneeda Sicilian) before taking us to our hotel. As any bride and groom know, eating on your wedding day is important but doesn't always happen, so we were SO thrilled our driver was happy and willing to make a pit stop for us to get some sustenance after a long day! You can't go wrong with the white glove service Lowcountry Valet provides!

ur large buses and we had a guest fall and break their ankle at the venue right before the ceremony started. He helped get her back on the bus and then drove them to the emergency room for us. Truly top notch service! Thank you so much!

recommend!

getaway car. Transportation is usually a necessary detail at a wedding, and they were the unsung heroes of getting everyone to/from where they needed to be from downtown to our venue 30 minutes away. Thank you to LCVS for your professionalism & promptness!

e and his service was more than we could've asked for. David taught us about the area and shared stories of his childhood in SC. David was personable and patient; we were lucky to have him with us this week. Please let him know we appreciate his service and his company! :)

uestions. He could not have been any better!!! What an amazing driver and person. Thank you!

mmend!

as candid, funny, and answered all of my husbands car questions without issue. I highly recommend this company and would have another wedding just to be able to see Mr. Watson again! :)

ff. The only thing that I would say was missing is that I paid for the champagne and Just married sign package, we received the champagne, but no sign in sight.

y to drive the bridal party around for our photo sessions! And his playlist was perfect for the party as well! We got so many comments from our guests about how fun Sunny, the 1950s bus, was and she fit the theme of our wedding perfectly! Thank you for being a quality, easy to work with company!

to the event and on the day of was wonderful. Our drivers Phillip and Antonio were wonderful and took care of us the whole night! Would definitely suggest to everyone!

wedding transportation.

essional and such a nice guy! He had champange and water waiting for us and drove us around downtown Charleston a bit before dropping us at our destination. Such a great experence, thank you!!

n gave us free champagne in the car as a promotion! The car arrived right on time and looked absolutely immaculate, but probably the best surprise was our driver, H! H drove us around rainbow row, while entertaining us with his awesome stories and experiences. Having H as our driver provided the perfect ending to our perfect night and we cannot thank him and Lowcountry Valet enough!

asy to get in touch with and it was easy to make changes to our transportation schedule! I would strongly recommend them for your transportation needs!

awesome! Jay went above and beyond and even took time to stop and take a photo of my husband and I on our drive back to the hotel after the reception in the "getaway" car! Thanks to Jay and the rest of the Low Country Valet Team for helping make our day so special! :)

me for all pick ups and drop offs and always had a smile on his face. I would recommend Low Country Valet to anyone!

e our wedding day even more special.

we received life saving complimentary water for the drive to our hotel from our wedding venue.

rk with and super helpful. Thanks Lowcountry!!

cating and did whatever they could during the process to make sure we were happy. We were over the moon excited about it all. I would definitely recommend them!!

rs, they truly have something for every couple! They are always quick to respond, friendly, reliable, and most importantly, they truly care about our couples! Couldn't recommend more highly!

also hired a separate car to take the groom and I around Charleston for photos! It was lightly raining and the driver was such a gentleman! He parked the car, and walked with us. He helped me carry my train and he held an umbrella over us until we were posed for photos! The company is very organized and sends email updates as the date arrives, confirming the date, time, and Place multiple times before the big day! I cannot say enough good things about Lowcountry Valet & Shuttle Co!

ional and on time for our send off sparkler photos.

n. Thank you Lowcountry for helping make our night amazing and for making our family feel special too! We highly recommend Lowcountry Valet for anything!

y as our getaway car, which was the perfect ending to our perfect night! They even had a just married sign on the back to seal the deal. We loved the attention to detail. We would highly recommend this company to anyone needing awesome transportation services!

a car for my husband and I from our reception to our hotel for our wedding night. Overall this transportation service was professional, prompt, and courteous. My bridesmaids and I were upgraded to a different limo because the one we rented was found not to have an “optimal” air conditioning unit the day of. This was most appreciated as the outside temperature was in the mid 80s and humid. I would recommend to book the company as far out as possible as their old fashioned buses and vintage cars (perfect for the send off) book out quickly!

ng us to our destination, and people on the street were all turning to check out the car and some even took pictures of us and waved. It was really fun. Andy got the car there exactly on time and had cool bottles of water waiting for us when we got in. He was very friendly and entertaining as we drove around. We had a great experience with Lowcountry Valet and would recommend them highly!

adley, was very cordial and was exceedingly respectful of giving us time to breathe after our long day and allow time for ourselves. We are so glad we chose them for our transportation after the wedding for us and our wedding party!

the reception. We also had a get away Bel Air for our send off. All drivers were excellent and I think all of our guests LOVED the experience. Thank you again for making our wedding day magical.

icky beyond repair, I was very pleased!!! We went over a couple hours and we took care of that a couple days later with their manager Jeffrey who was so helpful!!! Our driver was David and I can’t say enough about him. Just wonderful, such a nice man!! Because we had the genuine typical bachelorette party and he took very good care of us. I was there so I truly know. He helped us in and out of the limo, picked us up once we sent him a text, let us go, from a bar to bar. He was just kind and genuine. We felt safe with him too!!! We also reserved the limo a couple days later for the wedding, but, we had special circumstance for that day. We wanted a limo over and a sprinter van back. I can tell you that Theresa Dulken our Director of Sales & Client Relations, did an outstanding job. The price was right and I looked all over Charleston. She communicated with me via email, was always timely on response. I just love this company. Oh and David was our limo driver on the way back, he was great! Grandpa got a little ill on the way over and he pulled over to make sure he was okay. Thoughtful man that he is and considerate of what we needed at the time. Our driver for the evening was on time with the Sprinter van and helped us get in and out safely and with all our wedding stuff. I would highly recommend this company.

ellent service! Thank you!

very knowledgeable and prompt to return my calls and emails. I am very satisfied and I highly recommend!

and very courteous! We would give them 10 stars if we could!

ced and offered transfers rather than hourly packages. I would definitely recommend Lowcountry Valet!

r getaway car. Our driver waited patiently for our Grand Exit and even helped us snap a few photos! Everyone that we spoke with and worked with provided phenomenal service!

g!

fect shot, it really brought a special and unique touch to the shoot! They were early for both the shoot and the wedding night pick up and were so friendly! They even gave us a darling gift box with a Champagne split, wafers & special local seasoning salt, a wonderfully personal touch. Do not forget this part for your wedding and it really makes the night perfect!

ut in by this company--especially Bradley--to get us to where we needed to be on time. That dedication alone will lead us to recommending this company to others. No company is perfect and absolutely no driver can control traffic..but this company will go above and beyond to make sure that their customers are happy. The planning and paying process is also super easy to use as well!

ey also would check in via email to confirm dates and times frequently once it got closer to the wedding day. Highly recommended!