Lowcountry Valet & Shuttle Co.

d back, we took some awesome pictures inside, and we even got to ride her back to the hotel after the event. It was so fun having such a cool vintage detail as part of our wedding! Coordinating with Dot was so simple, they sent reminders and kept you on track with everything, and the driver day of was the best - even my wedding coordinator commented on how awesome he was. Definitely worth it!! So glad we went with this instead of a normal bus.

the shop the day of the wedding so we got the green bun instead. It was absolutely beautiful inside with AC! We also booked Penny for our getaway car. This was the best experience mostly due to Chuck our driver who was so helpful and knowledgeable about the car itself and the city.

time!

rders were closed for 18 months. This meant we could not reschedule our wedding within the 1 year deadline they have us. I was not even able to travel home to be with my Mom who was diagnosed with cancer over this timeframe. While all our other vendors and our venue were understanding and accommodating of our unique circumstances, Lowcountry simply stopped responding and have now taken over $2,000 from us; we had to postpone our wedding only 4 weeks out so we unfortunately had paid them almost our entire contract costs and were planning to use them a lot over the wedding weekend. Nathan in particular was extremely cruel, giving us his lawyers number instead of having a simple conversation with us or even our wedding planner. He has completely tarnished what was supposed to be a happy day for us, and has essentially stolen our money for services they never provided even though we still planned on using them once we could reschedule. Do not give this company business.

ption venue; and they were 1/2 hr/ late again to take people back to the venue. if you want stress on your child's special day hire them, otherwise stay away.

(Penny). The pictures are a dream & everyone thought it was the coolest thing! They even provided us a bottle of champagne! Thank you! Madison & Brian Ross

the person took a extremely long time to get to us. We had already called a family member to pick us up. I have try contacting the office and have yet to hear anything thing back, I will take things further if I don’t hear thing back soon. I was VERY UP SET ON MY WEDDING NIGHT because of this it was raining and the car had no air so that made it worst my husband was pouring down in sweat!! VERY DISAPPOINTED

stepped back in time. Our driver (who I can't recall his name at the moment) was so sweet, professional and did a fabulous job. Had a great experience and very thankful we used Lowcountry Valet!

sider we weren't aware of beforehand were that the bus does not have A/C (tough for an August Charleston wedding) and also did not have the ability to play any music (also tough for a wedding party). Our driver was very nice but quite slow getting from place to place, especially given we had a timeline we needed to follow. The company was great to communicate with and worked with us during the rescheduling process due to COVID-19 and the bus was absolutely adorable and comfortable seats, so overall would recommend.

need to find something!!!!A+++++

chedule due to Covid!

dy Paid In Full contract of $550. We understand that we are not the only ones suffering, that these wedding vendors are also suffering and we are willing pay a reasonable rescheduling fee. Other vendors are requesting a 10-15% and we haven’t had a problem paying those fees. We feel 35% is down right greedy of a business that is offering a 1 hour service, basically a photo prop service. We tried to negotiate and offered up to 20%, instead of the 35% and the owner, management and billing would not consider and refuses to even give us a reasonable refund for the services that were paid in full, but were never performed, due to Covid. I truly feel this company is inflating and taking advantage of their already paid customers and using this pandemic to their advantage. Put yourself in the shoes of all these families who have budgeted a 30-60K wedding or even more, that was forced to reschedule. A greedy company like Lowcountry Valet is forcing Covid couples to pay 35% more to reschedule it. If every wedding vendor was to impose a 35% rescheduling fee, that would be at least and extra 10.5k on a $30K wedding. Like I said we were willing to pay a more reasonable fee, compatible to all other wedding vendors and Lowcountry Valet refused to negotiate a reasonable fee or a partial refund. I am a true believer of Karma and I have no doubt the owners of this company will get more then the 35% worth of karma after not refunding the money they took without providing their services.

has been completely understanding of what we're going through yet somehow Lowcountry Valet doesn't seem to be on the same page. I'll spend the rest of my life remembering this and will gladly express my feelings to anyone who will be planning their wedding in Charleston. Extremely poor customer service.

was obviously cancelled due to city restrictions on gatherings of more than 10 people at the time. We then switched it to September thinking "it should be over by then", but it obviously is not. We ended up moving out wedding all the way to June 2021 and EVERY VENDOR we worked with BESIDES Low Country Vallet is willing to work with us without paying an outrageous penalty. We paid Low Country Vallet in full before our wedding was supposed to happen in March. Now they are saying that they need an additional 35% for the same exact service to happen in June. Management is unprofessional, hard to get to hold of and actually has no true power to make a decision even though I waited 2 days for a phone call from someone that was supposed to help us get this resolved. If Nathan or Dot is unmarried, I hope you run into people as nasty as yourselves when dealing with your wedding planning. Taking advantage of a pandemic when alot of people have lost their jobs (including myself) could not be more egregious of an offense and I hope karma bites you and your business firmly in the rear end.

family would be traveling from out of town (among several other reasons). Sadly, Low country valet was unwilling to allow us to use our $900 deposit for another, smaller vehicle. LCV was actually the only vendor that did not offer us a refund or a credit. We were hoping to use a smaller car for a photoshoot once things become safe (as our photographer is allowing us to use our deposit for a shorter shoot). Our reservation was cancelled immediately after my event planner inquired about cancellation policies, but all further communication required follow ups on my end. I was offered the standard refund policy- i.e. if someone else books my same bus, time and date, I can get a partial refund- this is in the contract and not a special consideration due to COVID. As I was adamant about finding a compromise, I was told upper management would give me a call about potential options, but I still have not heard anything. I know times are tough for small businesses right now, but I cannot fathom why they are unable to allow me to use the money I have already spent, in light of the current state of affairs. I even offered to cover the difference if booking a smaller vehicle would cost slightly more than my deposit; still no. If you are considering planning your wedding during COVID and are just keeping your fingers crossed things settle down, make sure you read the contract thoroughly- It is extremely unforgiving.

hey could get the planned pictures. They permitted us to pay them for this extra time after the ceremony. So accommodating during a hectic day! And of course, the vehicle returned at the end of the evening to carry the happy couple away at the end of the evening. We recommend them without reservation! They are wonderful in every way!!

big task logistically. They were so easy to work with and able to accommodate our ever-changing schedule of events. Not to mention on our wedding day, every bus arrived on time (if not a little early) and all the drivers provided the best service! I am still receiving compliments from family and guests about the transportation. Thank you, LCV!

dor communication. Their pricing structure is expensive for the amount of time they're actually available, plus the over time surcharges by the 15 min. mark are absurd. On our wedding day, we had ordered two vintage buses. One of them apparently wasn't available that morning, so they sent their city bus (literally looks like public transportation) instead. That was the one bus that we had paid for an extended amount of time to take pictures with. I ended up not taking any pictures with the bus. THEN.... on the way home, the one vintage bus full of wedding guests got into a hit/run accident with an Uber leaving our wedding venue with OTHER guests. The bus didn't stop and it ended up changing the original route home - it kept making circles. The normal 10 min. ride home took at least 30 min. for those guests. And one of our guests unfortunately got car sick... not surprised after drinking/dancing at a wedding and then driving in circles for half an hour. They charged us an additional $265 for that. When we called the following week - the company did not accept blame or even offer to make up for the mistakes that they made. In fact, we asked for a partial courtesy refund and they grudgingly agreed to $100 back. Which in the grand scheme is less than 10% of what we spent with them. I wouldn't use them if you have other options. This is the only vendor that caused us trouble on our wedding day.

nted ended up not feeling well the day before our wedding so they offered us any of the buses that were available no matter the color or cost. It was a seamless switch and a huge relief. We also rented a 1961 White Rolls Royce for our getaway car. Let me tell you that was an absolute win. First, it was so great to see the little white car through our send off and the pictures are great. Second, after an all day event on your feet surrounded by people, there is nothing like sitting in the luxury that is a Rolls Royce and relaxing with your new husband/wife. Third, our driver was so charming and a pleasure to chat with for our short drive to our hotel. The driver provided us with waters and a gift box from the company which was a lovely surprise. We have no regrets working with this company!

ior to our wedding day, we were downtown Charleston and were getting an Uber back to the place we were staying. To make a long story short, our Uber driver, Kevin, also drove for Low Country Valet and had us convinced that it was going to be a great decision to hire them for our wedding day. Fast forward to our wedding day, I had no idea that we actually reserved the Rolls Royce. My wife surprised me with the Rolls Royce for pictures after the ceremony, which by the way was an awesome decision, and also as our get away vehicle after the reception. When we got in the car after the ceremony, it took us both a minute but we realized Kevin was the driver. We were both so happy. The trip from Magnolia Plantation back Downtown was a drive we will always remember. A classic car, in a classic city, with a top notch driver. Thank you Kevin and the whole Low Country Valet team for ending our wedding night on a high!

ed right on time for everything and the cars are going to look amazing in our photos. I can't recommend them enough!