Lowcountry Valet & Shuttle Co.

ding transportation needs!

f the false advertisement of “fans” in the buses. We rented Lucy and were assured she had working fans. Fast forward to wedding day, we’re getting on the bus, it’s 82+ degrees with zero wind in downtown Charleston and we’ve got to ride all the way to Boone Hall Plantation, and we’re told at that moment the fans don’t work. Seriously? And it wasn’t a new problem, another one of my vendors said they didn’t work the day before at another wedding that vendor worked. It was MISERABLE and all the money spent on our hair and makeup was basically wasted because we had to open all the bus windows to halfway survive. As if that wasn’t enough, I get an invoice for an additional ~$800 for this service two weeks after the wedding for “an additional 2 hours” meaning we used the bus for 6 hours. We rented the bus for four hours (the minimum) and literally all rode together for one ride across the bridge - not even a round trip. The driver lied about the timeframe, stating he didn’t drop us off until 5:30, which was impossible being as I was walking down the aisle with my dad to marry my husband at that exact time, and we had been at Boone Hall for over an hour taking family and bridal party pictures. I then had to continue to defend myself, stating I had already paid for the bus and stating that the time frame reported was incorrect, to which they continued to state I was wrong. Then, miraculously, they found the “paperwork” which proved I was correct since the contract and receipt screenshots I had sent were not enough. It was a very frustrating experience. I would not use them again unless I just wanted to take a picture with the vehicle.

m to switch. The vintage bus on the other hand was an issue since it broke down the day before the wedding. I ordered 2 vintage buses to pick up & return our guests for my daughter's wedding. When the day before the wedding, one of the buses had mechanical issues I asked Lowcountry Valet to send 1 vintage bus & 1 sprinter van to pick up my guests (filling the vintage bus before the sprinter to give my guests the full vintage experience). Instead they came with the vintage bus & one coach bus so 99% of our guests ended up on the coach bus instead of the vintage (which was practically empty). This completely ruined our vision for transportation to & from the wedding. I spoke with Nathan from Lowcountry explaining all of this after the wedding was over & all would refund was $500. To be clear, I paid $1,800 for each vintage bus ($3,600 total). When one had an issue the day before the wedding & I asked for a sprinter van ($440 both ways), the FAIR thing to do would be to refund me $1,360 since I didn't get what I paid for. Nathan told me that he didn't have to give back anything. Use your judgement... do you want to be left in a lurch for your wedding??? I wouldn't.

amlessly helped me to figure out an alternative, and we ended up renting two shuttle vans instead. They were so helpful and made everything with the change of plans work out perfectly! Everyone (drivers, managers, everyone!) was so kind and friendly, and they even brought us champagne, white claws, and beers for the ride from the ceremony to the reception venue! I couldn't recommend them enough.

planner and we could not have been happier with them! We had so many guests compliment the buses and we all loved how cute they were! Thank you so much, Lowcountry valet!

to the day they answered all of my questions and helped navigate understanding transportation needs for a wedding. They helped keep everything on time and made suggestions when we asked! Highly recommend them for your wedding transportation needs!

t away car. We loved their selection and help on the front end! We understand that old cars and busses break down however we are were not totally pleased with the replacement options. They did end up balancing everything out, but it was not great to see on day of. I would definitely still recommend Lowcountry Valet!

th very well maintained. They were great with some last minute changes we had due to rain and were so helpful and accommodating!

speaker and all! Jennifer also helped me and my bridesmaids unload the bus at the venue, it was so nice of her to do that, we had SO much stuff!! Chuck helped me and my husband unload the getaway car at our final destination. I was impressed by their customer service and highly recommend them for your wedding/event transportation needs!

and drop at the same location. The driver didn’t know where she was going and my father actually had to direct her. She was rude to everyone in my party including my wedding planner. When we asked her to let us out at the backside of our venue she held her hand up to my sister in law and said “I know what I’m doing”. Yet it was in the instructions to have her drop us off in the courtyard of our venue. She drove erratically and nearly caused a few accidents. It required my planner to actually call and get us a new driver/bus.

c route for us to enjoy downtown Charleston on our way back to our hotel.

e made. We used them for transportation for my bridal party from our getting ready locations to our wedding venue and afterwards to drop us plus about 25 addition people off to bar hop. Definitely glad we used this company, everything worked out perfectly!

ed the Dorothy the vintage bus in light blue however she was in the shop the day of the wedding so we got the green bun instead. It was absolutely beautiful inside with AC! We also booked Penny for our getaway car. This was the best experience mostly due to Chuck our driver who was so helpful and knowledgeable about the car itself and the city.

o and from the venue. Our driver was awesome and we had the best time!

on experience.

a which experienced severe restrictions and our international borders were closed for 18 months. This meant we could not reschedule our wedding within the 1 year deadline they have us. I was not even able to travel home to be with my Mom who was diagnosed with cancer over this timeframe. While all our other vendors and our venue were understanding and accommodating of our unique circumstances, Lowcountry simply stopped responding and have now taken over $2,000 from us; we had to postpone our wedding only 4 weeks out so we unfortunately had paid them almost our entire contract costs and were planning to use them a lot over the wedding weekend. Nathan in particular was extremely cruel, giving us his lawyers number instead of having a simple conversation with us or even our wedding planner. He has completely tarnished what was supposed to be a happy day for us, and has essentially stolen our money for services they never provided even though we still planned on using them once we could reschedule. Do not give this company business.

e wedding venue. they never came back to take people to the reception venue; and they were 1/2 hr/ late again to take people back to the venue. if you want stress on your child's special day hire them, otherwise stay away.

. Lowcountry Valet discounted our price, and provided a new car (Penny). The pictures are a dream & everyone thought it was the coolest thing! They even provided us a bottle of champagne! Thank you! Madison & Brian Ross

istoric Charleston in this gorgeous vehicle; it felt like we had stepped back in time. Our driver (who I can't recall his name at the moment) was so sweet, professional and did a fabulous job. Had a great experience and very thankful we used Lowcountry Valet!

we were all singing and dancing! Great fun!!

venue to pictures and to the reception venue. Some things to consider we weren't aware of beforehand were that the bus does not have A/C (tough for an August Charleston wedding) and also did not have the ability to play any music (also tough for a wedding party). Our driver was very nice but quite slow getting from place to place, especially given we had a timeline we needed to follow. The company was great to communicate with and worked with us during the rescheduling process due to COVID-19 and the bus was absolutely adorable and comfortable seats, so overall would recommend.

so sweet!!! Will use them again for something, not sure what but need to find something!!!!A+++++

rom the venue !! Thankful for the flexibility when we had to reschedule due to Covid!

alet wants to impose a 35% rescheduling fee, on top of the already Paid In Full contract of $550. We understand that we are not the only ones suffering, that these wedding vendors are also suffering and we are willing pay a reasonable rescheduling fee. Other vendors are requesting a 10-15% and we haven’t had a problem paying those fees. We feel 35% is down right greedy of a business that is offering a 1 hour service, basically a photo prop service. We tried to negotiate and offered up to 20%, instead of the 35% and the owner, management and billing would not consider and refuses to even give us a reasonable refund for the services that were paid in full, but were never performed, due to Covid. I truly feel this company is inflating and taking advantage of their already paid customers and using this pandemic to their advantage. Put yourself in the shoes of all these families who have budgeted a 30-60K wedding or even more, that was forced to reschedule. A greedy company like Lowcountry Valet is forcing Covid couples to pay 35% more to reschedule it. If every wedding vendor was to impose a 35% rescheduling fee, that would be at least and extra 10.5k on a $30K wedding. Like I said we were willing to pay a more reasonable fee, compatible to all other wedding vendors and Lowcountry Valet refused to negotiate a reasonable fee or a partial refund. I am a true believer of Karma and I have no doubt the owners of this company will get more then the 35% worth of karma after not refunding the money they took without providing their services.

usly scheduled reservation. Every other vendor we've worked with has been completely understanding of what we're going through yet somehow Lowcountry Valet doesn't seem to be on the same page. I'll spend the rest of my life remembering this and will gladly express my feelings to anyone who will be planning their wedding in Charleston. Extremely poor customer service.

c. Our wedding was originally supposed to be in late March which was obviously cancelled due to city restrictions on gatherings of more than 10 people at the time. We then switched it to September thinking "it should be over by then", but it obviously is not. We ended up moving out wedding all the way to June 2021 and EVERY VENDOR we worked with BESIDES Low Country Vallet is willing to work with us without paying an outrageous penalty. We paid Low Country Vallet in full before our wedding was supposed to happen in March. Now they are saying that they need an additional 35% for the same exact service to happen in June. Management is unprofessional, hard to get to hold of and actually has no true power to make a decision even though I waited 2 days for a phone call from someone that was supposed to help us get this resolved. If Nathan or Dot is unmarried, I hope you run into people as nasty as yourselves when dealing with your wedding planning. Taking advantage of a pandemic when alot of people have lost their jobs (including myself) could not be more egregious of an offense and I hope karma bites you and your business firmly in the rear end.

his and we did not feel comfortable moving forward as all of our family would be traveling from out of town (among several other reasons). Sadly, Low country valet was unwilling to allow us to use our $900 deposit for another, smaller vehicle. LCV was actually the only vendor that did not offer us a refund or a credit. We were hoping to use a smaller car for a photoshoot once things become safe (as our photographer is allowing us to use our deposit for a shorter shoot). Our reservation was cancelled immediately after my event planner inquired about cancellation policies, but all further communication required follow ups on my end. I was offered the standard refund policy- i.e. if someone else books my same bus, time and date, I can get a partial refund- this is in the contract and not a special consideration due to COVID. As I was adamant about finding a compromise, I was told upper management would give me a call about potential options, but I still have not heard anything. I know times are tough for small businesses right now, but I cannot fathom why they are unable to allow me to use the money I have already spent, in light of the current state of affairs. I even offered to cover the difference if booking a smaller vehicle would cost slightly more than my deposit; still no. If you are considering planning your wedding during COVID and are just keeping your fingers crossed things settle down, make sure you read the contract thoroughly- It is extremely unforgiving.

the designated time, but the driver stayed a little longer so they could get the planned pictures. They permitted us to pay them for this extra time after the ceremony. So accommodating during a hectic day! And of course, the vehicle returned at the end of the evening to carry the happy couple away at the end of the evening. We recommend them without reservation! They are wonderful in every way!!

transportation to and from all events for our guests which was a big task logistically. They were so easy to work with and able to accommodate our ever-changing schedule of events. Not to mention on our wedding day, every bus arrived on time (if not a little early) and all the drivers provided the best service! I am still receiving compliments from family and guests about the transportation. Thank you, LCV!

ss. As soon as I could, I asked my planner to take over that vendor communication. Their pricing structure is expensive for the amount of time they're actually available, plus the over time surcharges by the 15 min. mark are absurd. On our wedding day, we had ordered two vintage buses. One of them apparently wasn't available that morning, so they sent their city bus (literally looks like public transportation) instead. That was the one bus that we had paid for an extended amount of time to take pictures with. I ended up not taking any pictures with the bus. THEN.... on the way home, the one vintage bus full of wedding guests got into a hit/run accident with an Uber leaving our wedding venue with OTHER guests. The bus didn't stop and it ended up changing the original route home - it kept making circles. The normal 10 min. ride home took at least 30 min. for those guests. And one of our guests unfortunately got car sick... not surprised after drinking/dancing at a wedding and then driving in circles for half an hour. They charged us an additional $265 for that. When we called the following week - the company did not accept blame or even offer to make up for the mistakes that they made. In fact, we asked for a partial courtesy refund and they grudgingly agreed to $100 back. Which in the grand scheme is less than 10% of what we spent with them. I wouldn't use them if you have other options. This is the only vendor that caused us trouble on our wedding day.

our first look location photos. Everyone loved it! The one we rented ended up not feeling well the day before our wedding so they offered us any of the buses that were available no matter the color or cost. It was a seamless switch and a huge relief. We also rented a 1961 White Rolls Royce for our getaway car. Let me tell you that was an absolute win. First, it was so great to see the little white car through our send off and the pictures are great. Second, after an all day event on your feet surrounded by people, there is nothing like sitting in the luxury that is a Rolls Royce and relaxing with your new husband/wife. Third, our driver was so charming and a pleasure to chat with for our short drive to our hotel. The driver provided us with waters and a gift box from the company which was a lovely surprise. We have no regrets working with this company!

ng the Magnolia, the 1961 Rolls Royce. Coincidentally, months prior to our wedding day, we were downtown Charleston and were getting an Uber back to the place we were staying. To make a long story short, our Uber driver, Kevin, also drove for Low Country Valet and had us convinced that it was going to be a great decision to hire them for our wedding day. Fast forward to our wedding day, I had no idea that we actually reserved the Rolls Royce. My wife surprised me with the Rolls Royce for pictures after the ceremony, which by the way was an awesome decision, and also as our get away vehicle after the reception. When we got in the car after the ceremony, it took us both a minute but we realized Kevin was the driver. We were both so happy. The trip from Magnolia Plantation back Downtown was a drive we will always remember. A classic car, in a classic city, with a top notch driver. Thank you Kevin and the whole Low Country Valet team for ending our wedding night on a high!

all PERFECT. The company was super easy to work with, they arrived right on time for everything and the cars are going to look amazing in our photos. I can't recommend them enough!

of our getaway car. He was great! You won’t be disappointed with Low Country Valet.

ts from the Westin Hilton Head Resort & Spa to the Spirit of Harbourtown within Sea Pines. This classic style bus was exactly what I was looking for and the guests LOVED it and thought it was adorable. The staff was incredible and I was very pleased with our whole experience. I would HIGHLY recommend Lowcoutnry Valet to any bride looking for any type of transporation during your wedding weekend. If you have any questions for me or other vendors I used for our party of a lifetime, feel free to email me at jamey.ballo@gmail.com.

ight. The drivers are very friendly and they made us feel like royalty. Would recommend to anyone looking for transportation services in Charleston!

iday night welcome dinner from the 2 hotels we were using. The situation was somewhat complicated since we hosted a rehearsal dinner at the same venue for the wedding party before the rest of the guests were to arrive. This required that we rent 2 different sized buses to accommodate the various group sizes during the night. Dot Brantley, our accounts manager, was awesome the week of the event and confirmed that all of our wishes were met (including making sure that the bulk of the wedding guests were not dropped off at the event before the rehearsal dinner was over). We were also able to transport the younger guests downtown for some after dinner activities. My guests were all very complimentary of the drivers and were grateful for the ability to enjoy an evening out in a new town without being required to drive themselves.

veryone on the bus and there was not the amount of beer as stated on the website per package and we had less people on the bus than the number of people we paid for. The driver we had almost ran into several cars while the wedding party was on the bus making it seem as though he was not an experiences driver. The driver was very impatient while we were taking pictures. The managers did reach out to us after which I do appreciate.

ll of our guests loved riding her from the hotel to the venue and back, we took some awesome pictures inside, and we even got to ride her back to the hotel after the event. It was so fun having such a cool vintage detail as part of our wedding! Coordinating with Dot was so simple, they sent reminders and kept you on track with everything, and the driver day of was the best - even my wedding coordinator commented on how awesome he was. Definitely worth it!! So glad we went with this instead of a normal bus.

e a large crowd, he was helpful and joined in the festive atmosphere. Thank you Low Country and Jeffrey!