Lucky Spur Ranch Retreat

Don't get me wrong, we loved the concept of Lucky Spur, but the execution left so much to be desired. For one, the behavior and dismissive attitude of the owner Dakon, event manager Sharie, and the catering manager Jennica was ridiculous. Considering a weekend package is $25,000 for the space alone, you would think that you would be getting top notch service. Maybe for Dakon and Sharie that's pocket change but my family works hard for the money we earn and they saved up quite a bit for my husband, myself, and our wedding party to stay there and to be treated the way we were was appalling. First off: bugs. bugs in the beds, bugs in the showers, bugs crawling out of every drain. I understand it's a ranch but to come back from our wedding to our suite and seeing our countertop COVERED in bugs coming our of the drain and some of my guests not being able to stay for either Friday or Saturday night because of bugs they found in their sheets is absolutely unacceptable. We told Dakon and Sharie and BOTH of their responses were, "Well....they're not 'bed bugs'...just...bugs in the beds.." um??? comforting i guess. Housekeeping also did not properly clean the rooms. My husband found used contact lenses on our nightstand which is a health hazard. Other guests reported finding similar things from the previous guests in their rooms and around the ranch. The ceremony space had trash and leftover food all over the ground and chairs that my wedding party helped us pick up, there were cups filled with water and cigarette butts all over the property when we arrived that we were promised would get "cleaned up on Saturday" (the day of the wedding) and they were not and were still there by the time guests were arriving. The hot tub was completely unusable with low water and filled with dirt, leaves, and debris, and when we reported it on Friday we were promised by Sharie "Ok. I will let staff know to check ASAP." the groundskeeper that was there was making out with someone in the parking lot and the hot tub did not get fixed on Friday. My husband and I told Dakon about the hot tub in person on Saturday, he said he'd take a look at it and all he did was fill up the hot tub, didn't even clean it or give us any kind of update after the fact. The catering staff ignored the floorplan I sent them with 20 tables for guests and a sweetheart table and instead gave us 18 tables with no sweetheart table. I asked some of the workers who were grabbing tables for a different event what happened and they said "Well, we went off of your guest count." "But I wanted 20 tables. Not all of my guests are going to want to sit next to each other." "We need these tables for another event" was their response. We looked at where they kept the tables after they took what they needed for their other event and sure enough there were 6 more tables left. Our sweetheart table was also broken - we had to repair that too. Jennica also promised that we could take home the leftovers for the buffet line since we paid for it, obviously. We instead saw the catering staff tossing everything in the trash at the end of the night. When asking Jennica about keeping the leftovers over email she said that there were no leftovers and then never responded when we brought up that we saw the catering staff throwing our food away. We never once got an apology from Dakon, Sharie, or Jennica for anything other than the floorplan mess up. They would ignore our text messages or certain questions we asked and gave us short, rude responses. Book at your own risk.