Luly Yang Couture

m mermaid gown, so the smallest of fit details were very important. Luly measured everything from the best placement of the bust points (this is key to make sure your cleavage looks perfectly, appropriately, placed) to how much the skirt would flare out. The fit was perfect and I love my dress so much! When I look at it now, nicely preserved, it reminds me of all the love I felt that day and how beautiful I felt in that dress. Tip for all you brides: Luly Yang Couture does amazing one of a kind, couture gowns better than anyone else in this area of the country, but the boutique also offers gorgeous special order dresses at very reasonable prices. Thank you everyone at Luly Yang Couture!

range. However, I found my dress here, and it was reasonably priced. I fell in love with the dress when I first put it on, and I even shed a few tears because it was so beautiful. My consultant was enthusiastic and friendly, and so helpful. After I bought my dress, my consultant was not quite as helpful. I had requested a dress swatch from my consultant via email so I could look for shoes, and she told me to imagine a color wheel and white was in the middle and grey was on the left and yellow was on the right. I was to look for shoes that were more toward the grey side. This was not enough for me to find shoes. She said she would get back to me about the swatch. She never did. When I requested a swatch a few weeks later via a second email, my consultant told me to just stop by with my shoes as my dress had come in. I live about 3 hours from Seattle so this was not practical for me. I called my consultant, and she said that Enzoani was not sending a swatch. She said she would keep trying and get back to me. She never got back to me. I called Enzoani myself (twice), and I was told that they have swatches available for all dresses. They unfortunately only send swatches to stores and not to individual customers. I called Luly three times (and spoke with different staff people each time) over the course of a couple of weeks, and I was assured I would receive a call back. I never did. Upon my 4th call back, I spoke with the staff member I had spoken to upon my first call. He said he would cut a piece of fabric that was an exact match to the color of my dress and put it in the mail. Why hadn’t they thought of this in the first place??? It took me 2 about 2 months to get that swatch. I had two alterations appointments done at Luly, and I met with the same consultant during these times. She was still very friendly and answered any questions I had. Alterations were very expensive (about ¼ of what I paid for the dress). When I went to try the dress on a final time, I noticed that bra cups were not put in the dress. I paid $25 to have them put in. When I mentioned it to my consultant, she quickly peeked inside the dress while I was wearing it, and said, “Oh! They must be sewn inside.” She did not take a second look once I took off the dress. I took her word for it (which I shouldn’t have), but when I got the dress home, I took a closer look, and it was clear nothing had been sewn on the inside of the dress. I called Luly, and fortunately, my consultant said I could either bring the dress back or receive a refund. I requested a refund, and my consultant followed up to tell me that I should see that refund on my credit card. I appreciated that, and was glad that someone finally followed up with me! Although I was annoyed at the customer service at Luly, I loved my dress. I received and continue to receive many compliments on my dress. I loved the way it looked on me as the alterations were great, and was so pleased with the outcome.

t to finish making a dress from scratch is incredible! Luly is the best around!

nal appointment. The employee there has a bad service tone when they answered my call. I have a really bad experience with them. Also, when I tried to rearrange my appointment, lots of days they are closed.

ry helpful and friendly when I was choosing my dress. I tried several dresses and fell in love with a sample, which happened to be the perfect length. I loved my dress! But after we paid, they seemed to lose interest. Once they had our money, the service went from 5 stars to less than 1. We had to call twice to check on the alterations when they said they would contact us. When I went in for my final fitting, the alterations were not done properly. Then they made it sound like they were doing us a favor by not charging us more money to fix the issue. There were other issues, but the bottom line is: I will never return to this shop and I will never recommend it to anyone.

and received tons of compliments on it.