Lustre Formal Wear

Never let your bad day reflect on your customer service. I first went to this location when it was under different ownership. I must say it was A1 service. The entire wedding party had an amazing time at a fitting. That’s a lot said. Today was my first time back since the new owner took over. I was helped by a gentleman who was very polite and attentive. Yet there were a few things he couldn’t answer and differed to a woman who I assumed was the owner. My tux jacket was tight and very restraining. The gentleman asked her to come and take a look at it and she said she didn’t have time to do that. He asked her can we get him a new jacket that fits. She said “I guess we still have 15 minutes if we can get the order in. But I don’t see anything wrong with it. It looks good.” (While not even looking in my direction from across the store) I stated I can hardly move in this jacket. I would like to order the one that fits. The gentleman went on to try to provide me with another option that they had in the store. Which did fit but looked slightly different from the other tux that were in our party. The gentleman then asked what she thought and she stated “If they wanted him to have that suit they would have ordered that suit.” Which in turn made absolutely no sense to me because I didn’t want a new suit jacket, just the correct suit jacket to properly fit. Which she would of understood if she would of took just a moment of her precious time to satisfy a customer. As I continued to wait for her to give me some type of sign she was putting in my order for the correct jacket, she never did and didn’t even look my direction. I then went back into the dressing room and changed my clothes. I handed her my tux and she turned to me and said “do you love it”. Which had to be a joke because I just told her it didn’t fit. I simply replied no but I’m in the wedding and I need a tux. She then said but it looks good. Which then made me realize I was talking to someone who doesn’t understand the purpose of her job. She then turned to the other customer in the store and said “thanks for being such good customers. Patient and understanding, I’ve had such a ruff day and you guys are just the best”. She then went on to talk about how much she could use a drink and spew some other BS out of her mouth. Throwing sneaky insults like a person with absolutely no class. I then went on to pay because clearly that was my only option at this point and as she hands me my suit she says “Im sorry you don’t love it”. I had to pray because God knows I didn’t want to give that terrible woman my business. Never again! I hate to tear down black ownership but lord knows she shouldn’t be no stores owner or manager or employee because she doesn’t know how to conduct herself in a business! Oh yeah and we put our order in almost 2 years ago. Our tux arrived the day before the wedding.

We did the Groomsmen and Groom's tux through Lustre, and they looked great! Brian is the man in here as he will walk through all the different options for tuxes, suites or whatever you want. They have a ton of options, as well as good relationships with other vendors and warehouses where they can get you good deals. We ordered custom pocket squares and bow ties for all the groomsmen and they showed up with plenty of time before the wedding. Brian was great about getting the orders ready and any alterations needed were done. After the event, we gave all of our tuxes to our hotel front desk, and Lustre picked them up on Monday, making it all so easy!

A truly A+ experience. It's not fancy or anything but they do a great job. I heard about them from a coworker on the Hill. They are known to be able to size you up for a tux and tailor in under an hour. If needed. Also they do delivery to the hotel and pick up the day after! Ask for Brian he is truly a great guy to work with. Yes they also do white tie and tails if you want