We've always known we wanted to have our reception here because of the size and the location of being right on Lake Erie. We had our wedding reception at Lyman Harbor on 6/19/2021 - we had to postpone from 2020 due to COVID-19. We tried to re-s...chedule for our original date, but the owner kept giving us different answers as to why we could not, so we were forced to choose another date between May and July of 2021. We found out closer to our wedding day that they had decided to sell the business--which they need to. The owner was extremely inconsistent throughout the process and was not very easy to work with--Requested everything by email, which is fine, but then would take days to respond unless it was something they specifically wanted. It got very frustrating with all the inconsistencies, detached attitude, and just a major overall lack of customer service in doing what we, the bride, groom, and parents wanted versus "what we normally do." Thankfully, my family has had many weddings, so my parents were able to get everything the exact way we wanted. The food was very good (even though the meat was served in a way that was completely different than the tasting.. slices vs cubes and a completely different sauce) and the servers were young, but very helpful and even spoke to us after saying how much they enjoyed working our reception. The bar staff lacked basic knowledge and skills and obviously had very little training--they didn't know how to make shots or at the very least a simple Shirley Temple. The venue itself is worth 4 stars because of the location and size. I really do hope that a new owner comes in, because the venue is stunning, and deserves to have owners who focus on the customer/bride first.