Mackinaw Shuttle

ollowed the detailed schedule I provided and all of our guests got exactly where they needed to go when they needed to be there. The wedding party was picked up on time and every single guest arrived in time for the ceremony. There aren't many shuttle options in Northern Michigan, but Mackinaw Shuttle will deliver for your big day. We highly recommend their service!!

our venue. From the start they were easy to work with, and always got back to me in a timely manner. A huge thank you to Jim our driver for helping make our wedding seamless. He was there on time, was friendly to our guests, and responded to last minute changes quickly via text. He also went out of his way to take me and my husband from Charlevoix to our hotel in Petosky (a 30 minute drive) that we asked him to do after he dropped off our last group of guests. That was a huge request and was very last minute, and he was so nice and accommodating. He was a huge part of making our wedding so fun for everyone. Thank you again Jim! I would highly recommend Mackinaw shuttle.

hour earlier only a few weeks before the wedding. Also the driver in the morning was fantastic - I think his name was Rich. He couldn't have been nicer, even gave the bridesmaids a tour of Petoskey - really made the morning great for the bridal party. Cons - The evening shuttle was driven by someone else. On the last shuttle, he dropped off our families at the last hotel and, when the bride's parents asked if he could make one last stop for them (they were staying at a house about 20 miles away) he said that his shift was over and it was their problem. My dad (who doesn't drink) watched it all and he said that the driver was both rude to my bride's family and couldn't have left fast enough - no suggestion for a solution, no sympathy for the situation, nothing. The whole experience really put a damper on what was otherwise a wonderful day. I called to convey this feedback and the woman who I was communicating with couldn't have cared less. She said it was their policy that the drivers can't take instruction from anyone except the bride and groom - something that was not expressed at that time by the driver. (I would have come out to help.) They had also overcharged me on some of the fares and I was working with this same woman to fix that - and she was very rude throughout that process as well. I ended up getting some of that money back - but not without haggling and having to re-calculated much of the costs on my own. There were many opportunities to fix our impression of this service - a genuine apology afterwards would have sufficed, someone reaching out to us proactively - but they punted on all of those opportunities. My overall impression was that the drivers are obviously hit or miss (the gentleman in the morning - awesome, the gentleman in the evening - rude and inconsiderate) and that they clearly don't care about whether or not they delivered quality service once they have your money. I would recommend looking for other vendors.

appier with their service. The drivers were completely professional, on time and extremely friendly.

teous to our guests, the van was clean and looked nice. Our guests were able to relax without having to worry about driving after a wedding reception in an unfamiliar area. They were thrilled with this service and almost everybody used the shuttle. I am so glad that we decided to have Mackinaw Shuttle transport all of us for this wedding. Thanks Ken for all your help!