Made To Keep

Melissa was great to work with. I went into the boutique with the idea that I wanted pink lace on the invitation and Melissa made it happen! I was very pleased with how the invitations turned out. I did not feel rushed and Melissa took the time to design the invitations right in front of us. We had a miscommunication on the pick up time and Melissa brought my invitations to the grocery store where I was shopping. I look forward to working with Melissa in the future for any needs that I may have!

My experience with Melissa started off very positive. My fiancé and I made an appointment and met her at her store. We had the opportunity to look at a lot of invitations and found one we liked and were able to brainstorm other ideas together. We started having problems when we ordered our invitations. Melissa has no attention to detail. I felt like I was doing her job for her. She would have my fiancé’s name spelled right on the invitation but wrong on the envelopes, she also spelled “accommodations” wrong on the save the dates. When it finally came time to order the invitations it took many e-mails for her to even respond. She finally got me the proofs and of course there were many errors. She demanded them back within hours so she can get them to the printer and then demanded that I call her with my credit card information. We were very behind schedule at this point and made a big fuss when I asked if she could overnight them to me. She did and they looked beautiful. We started putting everything together that night and there was no glue on the envelopes. I had to run to the store to get glue to put on the envelopes. I e-mailed her the next day to tell her how disappointed I was with the product and she actually had the audacity to blame me. She told me that I should have contacted her right away so she could have had them reprinted. They were already so late because she took so long to get me the proofs that were riddled with errors so I didn’t want to take the chance. My wedding planner ended up getting involved and Melissa wrote me a very backhanded apology. She initially offered 10% off for escort cards and I asked for 50% which she agreed to. This was my biggest mistake. I should have learned my lesson from all the problems I had with the invitations. Of course things got screwed up and my Dad actually had to go down to her shop to pick up the escort cards two days before the wedding. They were printed on the wrong paper and a handful of cards were missing. I called and told her I wanted them reprinted ASAP. She did but cards were still missing. Do yourself a favor and DO NOT use Melissa Rhoads. This was the worst customer service experience I have ever had in my life. My sister is getting married next year and I helped her find someone else.

Owner Melissa, of Made to Keep boutique made my bridal shower invitations & napkins, and our wedding invitations & napkins. Since we wanted a less costly option we selected personalized invitations rather than customized. Melissa had so many beautiful invitations that we could personalize, therefore we didn't need to customize. Even though they were the less costly it as if they were customized since they were so unique and I was able to utilize my bridal colors on them. Many guests complimented the invitations saying they were eloquent. Make sure you visit Melissa's store and set up an in-person appointment. I enjoyed the in-person consultation so I could fully experience the great aesthetics of the invitations. Melissa makes at least a couple of proofs so you can edit and pick your favorite. When the invites arrived she packaged them nicely for me to pick up in store. We noticed we were a few invitations short. It was no problem because she was able to get more in a couple of days. When they arrived she went out of her way to personally drive them to our home. Melissa is a pleasure to work with and has high quality invitations you will enjoy.

It pains me to write this review, but hopefully this will change some ways. First, I called on a Thursday just to ask a few quick questions and she answered and seemed very flustered because they had a big event that weekend and and said she'd have to take my info down and someone would call me next week because they only do wedding invitations by appointment before or after hours. I explained I was a bride and wanted some more information about invitations and my mom wanted custom made and she was willing to spend for them. She said they'd have to still get back to me. I ended up apologizing for calling and when I hung up I thought, why am I apologizing? I just wanted to go in and look around and see what they had. The girl emailed me the next week and sent me a giant questionnaire to fill out and said she could see me on two different dates....which were more than two weeks away. I filled the whole thing out and sent it back, then replied again saying based on their timelines and the others I'd received from other vendors waiting almost three weeks for a meeting was cutting it awfully close to my timeline to turn all these invitations around. She responded with "well technically it is two weeks" with a smiley face at the end. This made me so incredibly angry. I'm the customer and I was very clear I was willing to spend money, I just wanted an earlier meeting. And yes, from when she emailed it may have been two weeks, but not since my initial call. I cancelled the appointment and moved on. She didn't put up a fight either when I said it was too far. She said she understood. I've never seen anyone turn away business like that! It breaks my heart because I want to see her succeed and wanted to give her the business, but if I have to wait for the appointment how can I trust everything working out? I ended up spending well over a thousand dollars for my invites and they were beautiful, I'm just sorry I got such awful customer service at Made to Keep. Maybe they will strive to fix it now. Sorry, but I have to be honest for my fellow brides! Weddings are a ton of work on top of most brides having a full time job.