Maggiano's Little Italy - Las Vegas

attentive and friendly. I worked with Beth and Sabrina from a state away and they were fabulous in getting back and making sure everything for our wedding reception went according to planned. It was perfect, thank you to all the banquet staff there!

our own personal selection of love songs. And of course, the food was excellent, the customer service was amazing and the balcony with a view of the strip was the cherry on top.

erent aspects of what was supposed to be the most perfect night of my life. The linens, although the most disappointing problem, was not the only one. I am sure you can imagine the utter shock I experienced when I walked in and noticed the white linens on the tables that were not even floor length. I brought the issue up, very politely, to one of the workers and at that point I assumed and voiced (and you all did not correct me) the linen company just did not do their job and deliver the $250.43 worth of linens that were ordered and paid for. Upon emailing RSVP on Monday they informed me they did, in fact, deliver the linens and Claudio signed for them. I have attached a copy of the contract that clearly has my name on it, that you all received a copy of upon delivery, with Claudio's signature. When Audry from RSVP called Maggiano's to find out why they were never set up the explanation she was given was that you all did not "know" they were for me or my event. Once again, my name is on the delivery slip that you all received. The event was under Brooke Sonnier. The delivery slip says for Brooke Sonnier for the 02/14 event. If you have linens delivered to you, they go somewhere. I would think that someone would have enough drive to do their best and find out exactly where they need to be, especially since it was plainly stated on top of the page. Someone dropped the ball. Next, prior to this event I did my due diligence. I crossed all of my T’s and dotted all of my I’s in order to avoid any mishaps. On February 11 I sent an email to you all asking about event set up. I was overnighting two different boxes full of items that I needed set up and I asked if I needed to send someone over to do this or if you all did this for us prior to the event. The very same day Chris emailed me back and said that he would have the Banquet Captain set everything up for me if I instructed how I would like everything done. I mailed the boxed with highlighted words saying ATTN BANQUET SALES TEAM FOR 02/14/15 EVENT. I also emailed you all once I received a confirmed delivery via the tracking number just to confirm you did receive everything. I sent DETAILED instructions with each box stating exactly how everything needed to be set up. Once again, I am sitting in my reception and start noticing that things are not set up. I have to get up, leave the reception, take time away from my guests, find a manager, express the problem and then about 15 minutes later, with the help of my mother, they start setting things up while people are eating. It was unprofessional and very embarrassing. Some of the items that were mailed were still never set up. The reason I asked if you all could set things up was because I would have had someone on my team take care of all of that if your team could not do it. We purchased the Venetian package. Per your checklist, the Venetian package includes a Maggiano’s favor box for our guests. Our guests did not receive any of these. When I asked one of the workers about them the response I received was “I don’t know”. At this point I was exhausted and I did not want to push any further so I just left it alone. I understand that sometimes things happen; however, when I do my best to ensure everything goes smoothly I expect everyone else to keep their word.