If you want to cry on your wedding day, have zero flowers at your sweetheart table and bridal party tables, miss your cocktail hour because of your florist, be lied to, and have to go to court after your married - than this is the company you should do business with.
The flowers on my wedding day were so bad and completely off from what I asked for/contracted that myself (in my wedding gown) and the venue staff removed them before guests came into the ballroom which caused me to miss my cocktail hour. My husband who doesn’t even notice anything and always thinks everything looks great thought they looked terrible and told me he didn’t want to say anything to me on our wedding day when he saw them before me.
I had nothing but amazing experiences with all of my vendors for my wedding - except magnolia. I read reviews like this from other brides and I ignored them thinking they were one offs. But after speaking to a handful of brides who used them, it was clear that this was a pattern for them. They have a terrible reputation despite what the “google reviews” say. In my opinion a majority of the reviews on here are either fake, from people they know, or they are a bipolar company offering vastly different services across their customer base. Never have I met such an unprofessional and unethical business. Please RUN from them - you will regret it if you don’t.
Below are the consistent experiences other brides have had working with them including myself:
1. Extremely Difficult to work with - defensive with an attitude, making you feel like they are doing you a favor by paying them to service you, late or no responses to emails, disorganized, forgetful.
2. They will threaten you - 2-3 weeks out from my wedding day they threatened to cancel my floral contract because they were annoyed that I was upset they couldn’t get the flowers they originally told me they could. They said it was because the flowers weren’t in season. A) Why was this communicated 2-3 weeks out from my wedding day and not when design was finalized months in advance ? The season of my wedding was always fall. B) Why am I being threatened because they’re unable to deliver what they promised ?
3. They are dishonest - they will tell you one thing and not follow through. For example, after what they did to me on my wedding day, they said they would refund me a portion for the flowers. They kept saying the check was in the mail (oldest excuse in the book, also I paid via credit card a simple refund on the original payment method would suffice) - 2 months of asking where the refund is, and still no refund. Now we are suing them.
4. Pay more get less - You will get WAY less than what you paid for (across every bride I spoke to, every single one of them said this. They were shocked with the quality and amount of florals they got for how much they charge. For example I got a quote from the top lush florist in NJ for my venue that does the BEST work and is in tons of magazines, they were cheaper than magnolia who doesn’t have the reputation or quality of work to match their prices. Only reason I didn’t book the other florist is because they were unavailable on my date. Biggest mistake - should of kept looking for other options.