My husband and I were immediately sold on Moffitt when we first toured the venue in February of 2018. We were set up with Melissa as our wedding coordinator. She really helped us o...ut a lot in the beginning, but then fell off from communicating quickly.
In January, I was contacted by Moffitt about my wedding. This time, I was contacted by Lauren. I was asked about meeting to go over my wedding plan and happily obliged. After I got to the appointment, Lauren told me how Melissa was no longer working for the venue and that she would now be my coordinator. I was pretty taken aback that nobody had emailed me about it before that meeting, but I figured it happened often, so I'd just let it slide.
Lauren was a pretty great coordinator along the way. There were a few hiccups in meetings (because of my crazy schedule and her needing to be with her kids), but I truly didn't mind those things. What I did mind was after picking out the decor for our wedding, Lauren needed to text me a few days later for me to remind her about each item I picked because she had forgotten to write it down. I was lucky that my mom had taken pictures that I could reference.
Once we got to the wedding day, Lauren seemed to be pretty complacent about my wedding. I was a very low-key bride and didn't expect her to do much; however, she was absent from the bridal suite pretty much all day. When we had questions, she was nowhere to be found. At one point, when we were getting ready, my bridesmaid tried to fit into her dress and needed safety pins. We were scrambling trying to look for some, but couldn't find more than a few in my "emergency bridal kit". My mother had to go searching for a member of the Moffitt Oaks staff in order to find safety pins.
Our wedding was on a Friday, so we didn't do a rehearsal the day before. This was completely our decision, which we might have changed going back to the day, but Lauren was very little help with logistics about going up to the lakefront for the ceremony.
After the wedding, the staff forgot to pack my wedding cake with the rest of the items from the venue for us to take home (which was a completely understandable oversight). However, my dad coordinated to drive up to Moffitt (over an hour from home) later in the week to pick it up. When he arrived, he'd found out the cake had been thrown away by the janitorial staff. I was pretty upset about it because we'd specifically talked about picking it up (day and time).
Overall, I'd give Moffitt a 3/5. The venue was beautiful, but the staff left a little to be desired.