NEVER hire Traci for her services. She stole money from me, fraudulently charging over $600 to my credit card without my authorization after she became irrational and upset that I wanted to cancel my wedding makeup services. I spent WEEKS try...ing to rectify this fraudulent charge with both Traci and my bank, and ultimately had to cancel my credit card only days before my honeymoon to Europe. Traci made the days leading up to my Wedding and honeymoon incredibly stressful and financially difficult.
We followed her contract to a T, including the cancelation policy. It's clear she neither wrote her own contract nor has the capacity to understand its terms. I initially found Traci's company on the Knot when researching makeup artists for my wedding. My makeup trial was ok, but I didn’t like the hair trial (I felt the stylist wasn’t listening to what I wanted). I decided to tentatively hold my wedding date for makeup only in case I couldn’t find something better.
Though I initially sent a deposit to save my wedding date for makeup only with Traci, we ultimately decided it was worth forfeiting the deposit to cancel the services because my mom and I were so disappointed with Traci's makeup trial with my mom and Traci’s general communication. My mom arrived on time to her pre-arranged trial, and it was clear Traci had forgot about the session. My mom not only had to leave and come back later, but had to wait in the salon for a significant amount of time once she got back. When Traci finally got to her trial, it was clear she was rushing through it and the makeup itself didn't come out well. Traci's demeanor is very frenzied and it is hard to communicate with her. Her email conversations with me were consistently incomprehensible and rife with errors, one time even containing typos about herpes (?). I find her communication style stressful both in person and via email, and since we were not confident in her reliability due to the issues with scheduling the trial, we ultimately decided she would cause too much stress on what would already be a stressful wedding day and choose to cancel the services according to the instructions within the contract.
Let me emphasize we were willing to part with 300 DOLLARS ($100 deposit and $200 cancelation fee as listed in the contract) just to be rid of the headache of Traci’s services. We kindly communicated that we wanted to cancel the service a little over a week in advance. However, this was clearly not enough for Traci, and she became irrational and upset, sending us multiple long and incomprehensible emails. Later that day, she charged over $600 to my credit card number without notice or authorization, clearly violating the terms, not to mention stealing my money without my permission. We did our best to reason with her, but it soon became clearly impossible, as she doesn’t even understand her own contract.
Ultimately, we had to put the charge through as fraud with our bank, which took weeks. We eventually were refunded our money from our bank, but words cannot express how terrible our experience was with Traci. Do yourself a favor and never work with her.