Manan Bakery

the bakery, tasted a couple of cakes, decided to order a chocolate cake with chocolate buttercream, and thought we would decide on the design and place the order. The person who helped us through this gave us the Manan bakery's email address and asked us to iMessage them the final design. So we did, later that evening. And got no response for the next day as well. So we called in the day after that. Asked about the whole thing, spoke to 2 people explaining it, and then spoke with the owner and she said, we don’t look at designs that way and asked us to send the email to the bakery’s email address. We did and then called back in a couple of hours. And to the peak of mismanagement, we again were welcomed with the same thing, whom did you send it to? when did you send it in? what’s your name? and then please talk to the owner!! She then look at it and quoted a price and then asked us to come in to place the order. 15 mins after the call, we get a response to the email we sent, one of the employees said we received the image but details are missing!! Really!? we just explained to three people at your business! So we decided not to respond and then just visit and get the details straight in person. So we did and then talked to a lovely lady who helped us through and provided the details. We said we need the cake as the image, there were some cotton flowers and wanted those to be replaced with some artificial ones. We explicitly requested NO fondant and instead buttercream for the outer icing. She checked with the kitchen and confirmed that we can do it with buttercream. Before making the payment, we stressed one more time for no fondant and buttercream instead to which the person who took the order showed us the notes that said so. Cut to the wedding day, we get the cake, dry as crumbs and had a fondant thick enough that could not be cut with a knife! We made a few unsuccessful attempts and could not cut through. With 30 people looking at us, we literally had to request a dish, remove the fondant layer (In the image attached, you can see the small layer we removed to begin with. Just mark the thickness of the layer), place it on the dish, and then cut the cake naked enough to reveal the layers of the cake! We then tried getting in touch with the bakery after the wedding day to see if there was something that did not translate right. We called and now not to our surprise (third time's the charm), we jumped through three people and then the phone was handed over to the owner. And none of them recognized the order!! And then the owner said to email us your concerns and we would get back. I sent the email. And followed up. Got no response. None. No explanation as to why the whole cake and in turn the ceremony was ruined because of their incompetence!! Manan Bakery, I am still looking forward to an explanation!

s so moist and not overly sweet - hands down the best red velvet cake I've ever had.

tart by saying that the cake looked beautiful just like the picture, the flowers and the ribbon looked stunning exactly like pictured on their website. That's the only reason I'm giving it a 3 star. We had tried an almond white chocolate mousse cake from another bakery which we loved so we decided to go with those flavors. Now I understand that it might not taste the same but our cake was not what we ordered at all. It literally tasted like regular flavorless bread with cool whip, just bland. I was so disappointed because it looked beautiful just wished it would've taste good as well.

choose the design. Not only was the cake beautiful it was so delicious too. Thanks a lot!!!!!!