M&M Limousine Service

ad relatively few issues. However, one of our 50-passenger buses upon arriving to the church let out our guests onto a Main Street. Not onto the sidewalk but right onto the middle of the road because he refused to turn into an empty parking lot despite the other driver having no problems parking there. Then, once the ceremony was over and we were trying to get pictures with family and friends, the same driver left 25 guests stranded. He was told by 3 people, including the groom and the wedding planner to wait. He didn’t. We had to scramble to find other means of transport but I said no way- you call that driver back and make him do his job. He did. But it meant 50 people were late to the cocktail hour and reception. I wouldn’t use this company if they offered free charters. Just awful service and incompetent drivers. Stay away!

w be no drinking on the party bus! The dispatcher that called LIZ, was RUDE and unapologetic. I called the owner on the very next business day, MOHAMMAD and he was just as rude, unethical, condescending and arrogant. I said I would report him to the Attorney General and he said go ahead! He is my friend and we Golf every weekend. See what I mean about unethical? This business will mess up your event DURING the event! DO NOT USE THEM, they truly act like they don't need customers and think it's OK to ruin your event and then give you a hard time about refunding the security. They would not pick up at the front door either, claimed cannot get thru and made the party walk a block to board in evening attire. Find a reputable company who values CUSTOMER SERVICE.

imes and they won't even address the issue. I would definitely NOT recommend them for you big day!!!

nd groomsmen, bring them to the venue, and then bring us around the city for photos before the ceremony. This party bus was over 45 minutes late to pick up the groomsmen and if we had not already decided to do photos at the venue due to the wet weather, we would not have been able to do the photos at the locations that we had wanted nor had the party bus for the time that we had needed. Additionally, when we needed to change our payment method the week before the wedding, the person of contact was extremely rude and made us call him with an updated payment method on a Sunday evening to get it done. Luckily we had a wedding planner that was able to constantly pester M&M after our wedding until she got a response after many calls and emails that they would refund us for the party bus and charge it as a shuttle instead. Otherwise, we likely would not have gotten any response or refund or apology. We would not recommend M&M to anyone.

iss our entire cocktail hour. After calling to find out where they were, we were told they would be 15 minutes late. Then another 10 minutes. And another 10. While the bus itself was nice, it was not worth missing the cocktail hour and shortening our pictures to accommodate this late arrival. While our wedding party did their best to keep us positive when they were not showing up, it definitely made for a hiccup in the middle of the day not knowing if or when they would arrive.

o the reception. He didn't seem bothered to make a few extra stops, so we really appreciated it! I would definitely recommend this company for your transportation needs!

56 people where we had organized for 50 people to be transferred an hour away from the church to the ceremony. Two hours before pick up, they had informed us that "bus is 4 hours behind" which means they sold it to someone for more money and canceled on us. (This was confirmed by a driver who works for their company). We had people stranded with no way of being transported to the venue. Alex the dispatcher kept making up excuses, getting aggravated because "we kept calling". Please stay away from this company because your day will end up like ours, don't take the risk with these people and their unethical business practices.

uled twice. During that time we just informed them of the new dates and never mentioned any time changes. One of their employees changed our reservation from 5 hours of service to 3. Since the price never changed, just the date, my husband just assumed everything was the same except the date, he confirmed. But the day of the wedding we learned RIGHT before we walking down the aisle we only had the limo for 1.5 more hours. Therefore, we would be unable to take pictures at a forest preserve we reserved (lost $115 for that too) and they would have to drive us immediately to our cocktail hour at the reception hall, no where else. Fortunately, we received some money back from the company as compensation. However, unfortunately, we will never get the opportunity to take photos again to capture certain images we had dreamed of.

talked to other places they also mentioned they are known for overbooking and then just canceling- they claimed they had too many drivers sick. Like wtf. You don’t have a backup for this or can’t call places to find something for us. They gave us our money back, but they should have done a lot more! We ended up having to pay soooo much more at another company because of it being last minute. Thank god we didn’t also book our limos to the ceremony with them as well! Horrible company.

an issue came up. Well at 10:02pm, two minutes after the first shuttle was supposed to arrive, I received a call saying the shuttle would be an hour late. At 10:30pm, I called for an update on the original 10:00pm shuttle, and the one that was supposed to arrive at 10:45. I was told point blank by the dispatcher BOTH shuttles would be there in 10 minutes. At 11:00pm, we called back, and after being hung up, sent directly to hold, and passed around we were told the shuttle would be another HOUR. Mind you, we were supposed to be out of our venue by 11:00pm AND we had hundreds of dollars worth of food waiting for our guests at the hotel that was cold and wasted. A dispatcher told me to "do what I had to do" to get my guests back. Which resulted in us finding another company at 11pm on a Saturday night, to come take most of our guests. This was NOT cheap. A bus from M&M showed up at 11:50 and transported the remaining 10 guests back to the hotel. Except they came from the wrong direction, and had to stop on ROUTE 47, and my intoxicated guests had to cross Rt47 in the dark to get on. When that last part was brought up I was told "they are not responsible for the safety of my guests". After significant back and forth, it's been determine they will not be reimbursing for the last minute shuttle, as was implied by their dispatcher. If you're in need of a transportation, I encourage you to use Redline Livery Inc, as they came through clutch last minute. DO NOT USE M&M LIMOUSINE. I lost the last hour at my wedding due to a transportation companies complete incompetence and inability to provide transportation. M&M did refund for the shuttles that failed to show up as scheduled. However, they were not willing to provide any sort of reimbursement for the more expensive shuttle we had to hire from another company, or for the food that was wasted because our guests were not there to eat it. Both are things that would not been necessary, had the shuttles we hired them for showed up on time. In total for the day (shuttles before and after the wedding), we were paying them $960. We asked for $840 back which was a refund on the two shuttles they failed to provide on time, and reimbursment for the separate company we had to hire. They would not budge on more than $480. This would have been pretty easy to make right after costing us the last hour of our wedding.

s MAD we brought our dresses and told us he didn't have room for them. We had to squish our dresses into the limo. We then had ordered a shuttle bus for guest pickup at a nearby hotel for 3 45 until 4 45 and then to pick guests up from the venue at 9 30 until 12:30 at night. I received a call during my rehearsal dinner and the gentleman told me they were having issues with the shuttle bus and they would give us the party bus which only held 29 people instead of 40 so they would do an extra trip to the venue for pickup. While I was getting ready and getting my makeup done the shuttle driver is texting me that she is early, I told her she was going to have to wait until 3 45p but I would have the groom go talk to her. The groom managed to get the groomsmen ready almost an hour earlier and she shuttled them to the venue. As soon as she left she texts ME and says " just dropped off, am I to return to the hotel now for another group?" I said yes theres 3 trips you're doing. She kept texting me and finally I had to say I'm very busy and cannot do this. It was extremely stressful and upsetting that I had to tell her how to do her job. The groom asked her when he got dropped off if someone would be picking us up at 9:30 to 12:30 and she said she didn't know it wouldn't be her. There was a driver and he kept calling my phone (which I didn't have) to ask if he was done or where all the guests were. It was extremely stressful. If you do book with them, make sure you have someone to be sober and to coordinate with them because they clearly don't relay information to the drivers. Other than that the buses were nice and clean and FUN.

t the location that he went to who told him where to go. His first pickup was supposed to be to bring the groomsmen to our “first look” location, but instead, he brought all of the groomsmen to the location where all the bridesmaids and myself were. The bus had all of the shades Down so no one was able to see where they were until they had arrived. As soon as the boys got off the bus, they noticed they were in the wrong place. Unfortunately, this resulted in my husband and I seeing one another prior to our planned “first look”. Instead of having the sweet moment we had planned, we were both panicked and upset by this oversight. We booked for over 8 hours for escort and shuttle service on NYE. After we realized that the driver had no clue where he was supposed to be and when, we gave him instructions about where to go next. After dropping us off at Each location, the driver would ask "am I done now?" Why would I book over 8 hours of service and let him leave after only 2 hours? The security guard and the driver were clearly baked and high as kites as they drove my friends and family around the city. One of the two of them managed to leave their seat to watch everyone depart the bus, but that was about it. No assistance to anyone, let alone girls in heels, entering and exiting the bus. Everywhere we went we had the blinds down but the routes these guys took were insane. I intentionally planned my wedding logistics all within a mile of each other to cut down on travel time. These guys took the LONG way every time. I couldn't believe how 5-minute drives managed to take 20-30 minutes. I know there was traffic, but there weren't road closures until much later that evening, which I had planned for - why didn't they? These are supposed to be professional drivers who are experienced in this type of logistic. We booked a separate shuttle bus for the end of the night, 12am-2am, to shuttle guests safely to their hotel after a night of drinking at our reception venue. I'm not sure how this happened, but somehow the same limo bus arrived for pickup instead of the booked shuttle bus. I don't know if the bus was on time because I wasn’t leaving right at 12pm, but after taking the first round of guests from the reception to the hotel, the driver decided that was a good time to go home and go to bed. No joke. By the time I was leaving, there was no bus. I had a friend call them. The driver said he went home because there were only a few people on the first ride, so he thought he was done so he went home for the night. The driver groaned and eventually showed up for one last shuttle. This was around 1:30am. Several of my guests had to purchase Uber rides, which were surging at the time, of course. These men smelled of marijuana and I don’t feel we were safe; but I was not about to further ruin my groups’ logistics or risk sabotaging future logistics of our day. I allowed a lot of time to cool down about this before posting to allow M&M time to rectify the situation. They responded to confirm receipt of my email, but they did nothing else . In hindsight, I should have printed the schedule for the day of, but I didn’t feel that was necessary given that I had sent my schedule 3 weeks in advance.

lt with.

weeks because COVID was just starting and it was causing some delays. By week 4 I hadn't gotten anything and started calling them. The first few times I was told that they were backlogged with so many cancellations and I was going to be grouped in refunds the following week. Which I get as no one could predict how far and wide COVID would/will affect the economy. By week 8 the story changed again and they were selling vehicles to get money and they laid off 90% of their employees (calling some out by name). By week 10 the story changed again, this time I spoke with a manager who proceeded to tell me they were refunding people as they were getting new reservations and they wouldn't know when they could refund me. He was very curt (then again, I was too at this point) and it was such a frustrating process. I still don't have my money. I cannot imagine trusting this company to have anything to do with my wedding. Strongly don't recommend based off the many phone calls I've had with them.

uests at the hotel. They were very responsive and took my stress away.

ld get around and on and off the bus in snowy conditions. Would recommend!

ver, I think they need to work on their customer service at the scheduling office. It took me several weeks to even get a hold of anyone there. I was like, "hello? do you even want my money?" Then we had another issue closer to our wedding date where I kept getting anonymous voicemails from someone at M&M saying my reservation was canceled and when I called back to figure out what was going on I just kept getting transferred around. Jen who I mostly worked with was very clear and responsive.

a 22 PAX limo bus for three hours for our wedding in the suburbs. The driver showed up on time and drove us around without a problem. Definitely one of the cheaper transportation options we saw and it worked out well for us!

n SUV point-to-point after the ceremony for us; and a 32 passenger bus point-to-point for our guests after the ceremony. The booking process was super easy, all done online. M&M provided detailed email confirmations. The SUV before hand was approximately 10 minutes late. This was not a huge deal, as we understand Chicago traffic & the difficulty finding us in front of the hotel. Also the driver was super nice! However, at that time, I confirmed with someone that sounded like a dispatcher that the bus would be on time and exactly where the pickup was. The dispatcher looked up the GPS & confirmed the bus was on schedule. The bus was 30 min. late. As a result, I had to take time out of my wedding photos to call guests, call dispatch, & call the driver. Guests also arrived at the venue with very little time to spare. Things worked out, but for the price being 30 min. late is not ok. We expected our guests to be there when we needed them to be. The point-to-point SUV & bus after the ceremony were both right on time. 3 out of the 4 reservations were great, but not happy with the bus reservation for what it cost. I sent an email similar to this review to them the next day & still have not heard anything back.

the limo bus is fun because you are seated on the perimeter facing each other. I think we got the larger bus, and that was good because the quoted max. capacity would've been ambitious. I think we could have fit ~28 comfortably. They arrived on time.

e no issues we requested and were promised that the contract would not be given to a third party and M&M would handle the booking themselves. Meaning the M&M vehicle that was sent to me along with an M&M driver. Fast forward to my wedding day. I’m ushered out of the hotel only to come face to face with a dirty outdated mode of transportation with an unprofessionally dressed driver. While she was nice she was just not appropriately dressed for the day but more for lounging at home. She immediately explained that she was unclear of what was originally booked as M&M had contracted out my booking. Inside the bus was below school bus level and there were stains everywhere with old Kleenex stuffed inside the air vents above some of the seats. My bride tribe did their best to shield my dress from the multitude of stains. We were excited to take pics on and in front of the bus. Additionally we wanted something nice and comfortable for our wedding party to relax on during the first look photos as our planner mentioned they would be on the bus during some of our one on one photos. M&M sent back 50% of our payment however i do not find that fitting as they were in breach of contract across the board. Since the knot doesn’t make pic uploads available i will be posting this to both google and Yelp with a couple pics. Wish i had more but due to time constraints we had to keep things moving in order to have an on time ceremony. However i will post what i have. Save yourself the dissatisfaction and disappointment you risk by allowing this horrendous vendor to be a part of your special day.

g us up for the rehearsal. They were never clear about what the true ETA was, so we just kept waiting and waiting. Apparently traffic was the issue but I'm sorry, you're a transportation company and it's Friday afternoon in downtown Chicago. Clearly someone did not plan very well and got stuck. Then, one of the managers called me and actually got sassy. Tried to tell me it was traffic and did not once apologize or take any blame. I told him I frankly did not care what happened prior to that point, but needed to know what they were going to do about it and when the driver was really arriving. He huffed and puffed and handed the phone over to a woman who was much more calm and capable. We ended up having to rush the rehearsal, and arrived at our rehearsal dinner 30 minutes late. Thank goodness there was a bar at the hotel. Saturday: We contracted for two buses/drivers to take guests between Adler and Blackstone, as well as Adler and our after party bar location. First bus shows up at 10:30PM, on time, great. Second bus shows up after that and is supposed to stay with us until 3AM for the last run from the bar to the hotel. First bus ended up doing his job.... AND the second bus's job because that second bus driver decided to do one run and go home. Like WTF??? My groom, a few guests, and I were the last ones to leave the reception and were left there for almost an hour after the reception ended. Thankfully the first bus stuck around and drove longer than he was contracted to (thank you Ken), but it is completely unacceptable for the second driver to not carry out her duties, especially on someone's wedding night! Like, who is M&M hiring over there? Needless to say, we were super late to our own after party and people had already left. This is time we can never have back and memories not made because M&M sucks. After the disastrous wedding weekend with M&M services, our planner reached out to them to get a resolution. We agreed that a full refund of all 3 buses from the weekend would be the right thing to do, and for us to not have any hard feelings. Apparently the owner was on vacation and it took over a week to hear back from them. Freddy was our main point of contact (and likely the same person who sassed me on the phone Friday night after his driver took almost an hour to get to us), and they agreed to refund us for 2 of the 3 buses. The rationale was that the third bus driver did his job and they couldn't provide a refund because the services were rendered. To me, this is the biggest customer service cop out ever. The fact this company screwed up BOTH nights that we used their services, on our WEDDING WEEKEND, but wouldn't be willing to just say - we are so sorry, let us comp you for all the undue stress and mishaps on our part - is really sad. When something like this happens, I feel like you should look at the entire experience and not just pick apart what went right. Sadly, they are clearly more about making money (and probably taking it from the drivers than their own profit) than maintaining a good reputation. I hope their decision to keep $375 was worth the thousands of dollars they will lose down the road, because they simply do not care about their customers.

a disaster. I confirmed twice via phone during the booking process about the total amount of kids, ages, and what car seats were needed. They understood. Then they sent a confirmation email prior to the wedding date that looked OK, which I confirmed. Driver shows up with ONE less car seat, and the other TWO car seats don't fit the 2 other kids that we requested for. So now 1 mother is crying feeling guilty for not wanting her kid without a seat, the brides mom is freaking out calling the groom side and none of the kids have car seats to fit in. One of the fathers of 1 kid who's a groomsmen now can't drive together with the rest of us and had to drive his personal car from our location 35 minutes to the bridesmaids location to pick up the mother and their kid and drive to the church themselves. After bridesmaids arrived barely on time to the ceremony, the bridesmaids needed help with flowers, etc that they brought with to the ceremony. The driver didn't get out of the limo to help them who were all dressed up in high heels. Very unprofessional. After calling to complain, I received a small compensation refund which I feel was not enough but I will add that they did at least do something. We will not be using this company again or refer them to our friends/family.

stress free process!

shopping around. We were really sold on their 29 passenger limo bus so two weeks after the first proposal and subsequent surcharge we asked for an updated proposal. We decided again we wanted to book it and asked for a contract and cc auth form. The very next morning after sending everything in they called to say they had another 30% surcharge that their "owner" decided last night at 7:00pm. These people are scam artists who want to get as much money out of you as possible.

eceived confirmation for a smaller limo the day before our wedding so we called to verify and we were informed that she never processed the upgrade and they no longer had bigger vehicles available. Another rep, Sandy, booked a bigger limo just for the ride back and even sent us a confirmation email. She calls back an hour later saying the system wasn't updated at the time and they actually had to cancel that order too. At the end of the night (around midnight) a woman was sitting in the limo bus in the very back of the parking lot so we walked all the way over. She says she was supposed to be our driver but that she was tired from a long day of work so she had asked someone to cover for her and wasn't getting an answer. So we sat around waiting for her to tell us if this new guy would be our driver. He apparently agreed to it but then we had to wait even longer for him to get out to our location. The woman ended up saying she'd drive us back to our hotel, which was 30 minutes from the venue so our night was getting delayed even longer than it should have. By the time she pulled up to our venue entrance and we all got boarded, the guy shows up but she tells us to just get on her bus. So we waited just to drive back with our original driver at the end. Very unprofessional, confusing, and time consuming. I normally do not provide feedback or write reviews. However, I would not want another bride and groom to experience the stress and anxiety we experienced the day before and on our wedding day with this company. There are plenty of other accommodating and reasonably prices limo services in the area if you do some research.

t the 22 passenger bus. Luckily, we only had 22 passengers, but we wanted the extra space so that's why we ordered the bigger bus.

tuxes and I'm in a wedding dress. I wish the limo could have been a lot cooler. Our driver really didnt speak to us and wasnt personable. Regardless, we got to where we needed to be and back, and the price was comparable to other companies for an SUV limo.

se we needed to reserve several limos for our wedding day. We had a the displeasure of communicating with Francesca, who did not respond to emails and when we asked to schedule a time to view the limos she just ignored us completely. This is very unprofessional. There are a ton of affordable Limo places in the Chicagoland area that will find time to meet with you, show you the limos and sit down and talk to you about your wedding day. M&M will not even try to accommodate your schedule if you want to view their limos in person let alone respond to questions. So I strongly recommend that you do not even waste your time and frustration trying to reach out to M&M because more likely then not you will not even hear back from them. It is sad that we had such a poor experience but luckily we were able to book the multiple limos that we needed for our wedding day with a more responsive and more customer friendly service.

, IL 847-257-2111 www.mmlimo.com. The passengers of this bus consisted of 22 children and 34 adults not including the driver. The intention of the trip is to drive for 5 hours looking at Christmas lights, watching Christmas Movies and partaking in other fun activities. Immediately on departure we noticed that the DVD would only play our English DVD of the Polar Express in Spanish. The driver suggested we stop at Walmart and purchase a new DVD which we did. The new English DVD played in French. We sat for over 15 minutes trying to get the system to work. The driver had us search the bus for the remote to the system which was nowhere to be found. We proceeded without a functioning DVD. As our route continued we noticed the bathroom light would not work and the toilet would not flush. When addressed with the driver he pulled over and tried to see if the light or toilet worked. He advised all passengers the light was burnt out and we need use our cellphones when in the bathroom and provided us with a bottle of water to flush the toilet. As you can imagine this was not an easy task with children. As the trip continued on we had problems with the intercom system working. The driver had us unplug it from the wall numerous times as well as he pulled over and turned off the bus to “reset” the system. Since December 17th Dan and I have had numerous conversations with the Bus Driver Manager by the named of Alex. He told us that our “beliefs” of these systems not working were not true and everything worked just fine. He also advised that Coach Bus Lavatory’s freeze up after a certain temperature. The high for December 16, 2017 was 48 degrees. And we have rented coach buses for 6 years and this has never happened. Our trip on December 17, 2016 the daily high was 26 degrees. We had asked Alex for some sort of a refund to give back to the families that were on the trip. After numerous calls his response was that since our allegations were not proven he will only give us 10% off our next rental. Friend and Family we all know the truth and this is such poor business practices with M&M Limousine especially during the holiday season.

someone to respond to an e-mail once I said I would like to move forward to book, and none of my phone calls were ever returned. If they cannot be reached in the middle of a sale to take a deposit, I highly doubt they will once they actually get your money.

. They sent another car and they took the responsibility for the car change and the delay. They were extremely professional in how they dealt with everything. I now know this is a company I can trust and will be definitely using them in the future.

because we could not have asked for a better experience!

xtremely kind. I highly recommend them!

royally screw it up. Absolutely horrible experience for everyone on the bus, and it pushed everything back a half hour for the entire night due to their gross incompetence. Don't do it.

on the shuttles but heard from our guests that it was a very enjoyable experience!

guests back and forth from the reception to the hotel at the end of the night for 3 hours. The 22 passenger limo arrived on time at 11:30am to pick up myself, my bridesmaids, and my parents. We were all loaded and ready to go at 11:40am for a 1 pm ceremony. PLENTY of time. We were picked up on the northwest side of Chicago near Park Ridge, and supposed to be dropped off at Holy Family Church downtown near UIC campus. Within one block the limo driver went the wrong way and we asked immediately if he knew where he was going, he assured us he did. We ended up in Oakbrook (where our reception was) 22 miles out of the way. At one point Mark (the driver) pulled over on the side of 294 (which we should not have been on to begin with) because he had no idea where he was going. Our photographer was following us and she pulled over as well to see what the heck was going on. THANKS JAIME CAMPANELLI for you your wonderful help and beautiful pictures!! He continued on, clearly still lost. We finally neared the church just after 1pm and he turned down a dead end street that was clearly marked. We all started shouting form the back that he would not be able to get out, but he continued to drive all the way down which he had to back this huge limo out from. When we finally pulled in to the parking lot around 1:15pm (15 minutes after the ceremony was to begin), all the bridesmaids rushed out dropping there bags at the side of the limo to be transferred to the party bus. My dad and I were the last to leave the limo, and the driver admitted to us verbally that he had been on his phone not paying attention and it was completely his fault. Because the ceremony started late, we were forced to cue our Church pictures short as another ceremony was set to start at 3pm. Once in a lifetime photos I will never get now. In addition, the party bus driver's last hour he was supposed to be shuttling from the hotel to the reception hall. I heard from multiple guest that he was taking strange round about ways to literally go across the street. He also refused to take my mother and father in law (who needed to get there asap for our receiving line) until his bus was more full of people so that he wouldn't have to take extra trips. Mind you the contract was for unlimited stops so this should have been a non issue. Despite MULTIPLE calls call and emails to M&M limo, I was only compensated $40 for this nightmare experience, despite spending $2,200 on transportation throughout the day. Alex who I was told I needed to talk to, would not respond to emails or phone calls. The only reason anyone ever responded is because SUE (who seemed to be the only one able to help me) got involved. I was asked to type up an email and they would get back to me. Someone named Sandy eventually called back on the 4th of July when I was out of town with my family. I called the office back later in the week and was told no one that handles complaints was available to talk to me and no one ever called me back. After multiple emails and phone calls without anyone (except for maybe Sue who could not help me) caring about what had happened since they had already gotten paid, I gave up. Of all 14 vendors I used on my wedding day, M&M was by far the WORST!

sts. And the price is right! Place the word "Wedding" on any transport service and you get inflated prices. M&M was fair and affordable. Thanks so much!

d someone in our bridal party that was in a wheel chair and their Sprinters didnt have an option to have him on there. But otherwise, everything else was great! If we ever need transportation in the future, I would use them again in a heartbeat. Totally would recommend them!

resentatives that answered all of my questions. I received a text the morning of our wedding with the driver’s name and phone number so I could contact him directly if any of our plans changed. The driver arrived on time and was very professional and knowledgeable about how to get around downtown Chicago (one of my biggest fears). We were able to play music and enjoy the best day of our lives stress free thanks in part to the team at M&M. Definitely would use their services again if I ever need it!

went way out of the way. The hotel and venue were only 7 minutes apart and we heard after the wedding that one of the drivers took 20 minutes to get there and seemed confused and lost. We wish the day of customer service was better. Paying good money for transportation, which is such a key part of the day of coordination, I expected better.

ly several hundred dollars more. They begrudgingly agreed to give me the bus for the incorrectly quoted price as we had only went there because of that limo bus and price. A limo bus was really important to me, I wanted to be able to enter and exit the limo easily in my wedding dress and did NOT want to be crawling across seats and bending over in a regular car or SUV. We booked the limo in February and our wedding was in October. Less than 24 hours before our wedding, they call me and say our limo bus was having "mechanical issues" and they had no other buses available so I had to go with an SUV. You can imagine how stressful it is to hear this information, less than 24 hours before your wedding, and they basically had no solution for me. I had to ask them for a discount on the changed vehicle, they didn't even offer one for the inconvenience and we ultimately got stuck with the exact car we did NOT want for our wedding. Part of me wonders if they were able to find someone else to book that bus, at the correctly quoted price, so they screwed us over 24 hours before our big day. Seemed a little shady to me. I would never book with them again.

experience with the original transportation vendor we were planning on working with and M&M saved the day!

rom. On the day of, the driver was extremely punctual despite the crazy Memorial Day traffic in downtown Chicago and Lake Shore Drive. Our driver was dressed professionally, cordial, and cool and collected. The bus was as pictured on their website - very clean and comfortable. There was even space for my photographer’s and videographer’s equipment in a storage area in the back. My driver even helped pick up my grandmother and children after the ceremony so that they could rest in the bus while we wrapped up family portraits. Great service!! I did not have to do much, which is always great for busy brides. Thank you for making my wedding day run so smoothly.

definitely use this service again!

usic at a minimum and that we had to stay in our seats the entire time. Anytime we would move such as stand up he would stop the bus and wouldn't move till everyone was seated. This company then charged us an extra 130 dollars for extra stops. On top of the extra stops the driver the driver took cause he couldn't drive the bus he took all the back roads to chicago (river north) coming from the NW suburbs which took an hour making us late for our event. I've never had a worse party bus experience than this one.

ndable deposit. Then the email you a document that says non refundable $100 deposit and YOU"RE TRAPPED! Tried to have a reasonable conversation 6 weeks out from the date of the reservation (middle of wedding season so you know they are going to re-rent this limo). Sent an email telling them I was going to forewarn the world about their bad business practices. Within 60 seconds I receive a phone call from a girl saying she made my reservation and she KNOWS she told me because they record all conversations ( A. try calling in they don't say they're recording and B. Really? you were able to find and review our conversation within 60 seconds? B.S.). I told her I was not interested in continuing the conversation as she was irate and yelling at which point she hung up. Followed quickly by another person, who became accusatory and said she was sitting in the same room and heard the entire conversation and just wanted to let me know my deposit wouldn't be refunded. I hung up on her. Save your money and go with a reputable company, this fly by night won't be in business long!

ting hourly, which would've been double the cost. Very impressive!

lighting. He also did everything we asked and went everywhere we asked. Everything was included- tax, tip, gas.

with M&M.

transportation. After he was 10 minutes late and remained on the phone with the customer service rep until he arrive, the limo turned out to be crap. The mirrors int he bad were broken and cracked (had to make sure I looked good before I got out of the limo!) and the radio didn't work. After the ceremony it was blazing hot in there - we couldn't stand it! A few silver linings, they were prepared when we came out of the church, the guy was dressed nice and the tip was automatic (didn't have to worry about cash the day of). granted, I would have tipped less after that experience, but it is what it is and I wasn't late to my wedding - thankfully.

commend them.

ldn't hesitate to contact M&M Limo of Des Plaines. Thank you for adding to how wonderful our wedding was!

d same goes for that driver. An excellent company over all

and didn't want to get off of it to take pictures LOL. The reason they did not get 5 stars is b/c I was to have the "wedding" package which included a Just Married sign on the back-wasn't there. Also beer and water, there was water and an 18 pack of beer which does not cover the 22 people on the bus. We had to make the driver stop at the liquor store for us.

e something else out. They said they had no other limo to send to pick us up. So after taking taxis to the church they then showed up without calling to let us know with another limo and then still wanted to charge over $500 for less than 2 hours of use after how rude they were. I tried calling to talk to the owner, never got a call back and had to fight to have them decrease the cost and they pretty much said to bad and that was the charge no matter what. If anyone were to ask me I would NEVER recommend this company to anyone for anything. They have the worst customer service if any and could care less that they cause a big issue for someone on their wedding day!! DONT EVER USE THIS COMPANY FOR A BIG DAY!!

ed was booked BUT they did have another one that would accommodate my wedding party. The limo was on time and was there throughout the whole time we needed him. Also, I was having trouble with my hotel shuttle at the end of the night and it was not available. The week of my wedding I was able to call M&M limo and they had a 14-passenger van that was available for us! This was perfect. They were right on time and got all my guests back to the hotel.

rom the church to the reception. The limo arrived on time at the hotel, and then broke down. Now - this happens. I get it. Not something you can control. However, the way the company handled the situation was outrageous. On the phone they told me there was nothing they could do to arrange alternate transportation and that I was on my own. Now, this is the last thing you tell a bride. Luckily I was a buffer for her - and called cab companies to get us to the church. I kept calling M and M hoping they would find a solution for us for after the ceremony and they made it very clear that they were not willing to help us and we were on our own. So we scrambled - searching for another limo company nearby who could help. Someone came to the rescue!! And as we were leaving the ceremony to load into the car, M and M showed up with a new limo...one that wasn't available 30 minutes ago. Now all the sudden is at the church. (The church was over an hour from the garage). This made no sense to me - I didn't understand how all the sudden a brand new limo showed up...but it didn't have any of the wedding package items inside. The company has since charged my bride IN FULL for use of the vehicle!! We have been arguing for two weeks now, and they won't budge. Saying that we used their vehicle. We only used the car for a ride ... less than 2 hours! And nothing was provided in the vehicle as promised!! This was a horrible experience. If you can imagine the day of your wedding panicking trying to figure all this out and dealing with someone who continued to say "this is not our fault - there's nothing we can do for you" You want someone to PARTNER with you on your big day. AVOID LIKE THE PLAGUE!!!

whereas other places told me they don't do point to point for weddings. Everything turned out really well. The minibus for the bridal party was a nice vehicle and I found out they even sent a limobus rather than a minibus to pick up the family so that was really nice. The prices were very reasonable in that I spent almost the same for three vehicles as for one trolley

effect) but "for some reason" the driver never left the depot. I called the next day to make sure my credit card would not be charged for the service I didn't receive since their confirmation email reads that you must make cancellations 24 hours in advance. The fact that this company wasn't able to follow through on sending a driver on a client's wedding day made them seem just seedy enough that they might blame their no show on me and bill me for their driver snoozing off and poor management. The woman I spoke with on Monday, August 13th (forgot to get her name - oops!) was so rude and full of attitude! She said I must have the wrong limo company because they couldn't find my reservation on the computer. Sorry, lady, but I looked at your confirmation email on my smart phone and tapped the contact number in the email and got a hold of your company. Plus, why could they find the reservation on the computer the day before? Also, she kept cutting me off when I was responding with account information she asked for. In the words of Stephanie Tanner, "How RUDE!" I would not trust this company with any significant travel plans. I told the coordinator at my wedding venue about this fiasco and am happy to say she is recommending future clients to stay away from M&M Limos. After all, she has her clients' best interest in mind and having a no show on your limo day is a surefire way to put a wrench in your plans!

the limo when we arrived to the hall. Embarrassed us in front of our guests, parents and wedding party. Terrible service!

ammed with only 8 people in it. I had a bridesmaid leave something in the limo, but the company did not call and let me know, luckily it was nothing important. I didn't dislike the service, we were just not overly impressed with it.

bus was comfortable and fun. Our driver was accomodating and friendly. Unfortunately, our hotel guests had a very different experience. The limo bus was very late and showed up at the wrong hotel! When the guests finally got on the bus the bus driver was rude and got lost and drove erratically to the venue that was just 8 miles away! We had to delay the wedding half an hour because of the transportation! We were very dissappointed and do not recommend this limo company.

point service for a wedding so I guess I can't complain much. The ladies in the office were nice and confirmed all the bookings and were clear about pick up times and places. However, the day of the wedding the limo pulled up to the bride's house and did not even come to the door to let us know he was there. He was 1/2 early, which is better than late I guesss. However, for point to point they give you a fifteen minute window and after that they charge you $3 per minute. It was the same limo driver that picked the bride and groom up from the venue and again did not mention to anyone he was there. However, must say for the price they were on time, didn't have to pay as much as other companies, and knew where they were going.