M&M Limousine Service owns and the operates newest and biggest fleet in Midwest of limo-party buses, SUV stretch limousines and Lincoln limousines.
Limousine & Sedan, Shuttle Service
Rehearsals & Parties, Wedding
M&M Limousine Service Reviews
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Reviewed On 8/09/2022 by Lucas R
M&M provided a great service for our wedding transportation to and from the venue to the hotel. Both drivers (for before and after the wedding) were on time and friendly. The buses were very nice quality. Definitely recommend using them to anyo...
Reviewed On 7/24/2022 by Lindsay B
We chose M&M based on a recommendation from our planner and their pricing, but were disappointed with their service. Communicating via email was difficult, but did improve when we spoke on the phone. The bus we rented for the wedding party was ...
dirty from a party they had picked up the night before and the seats were covered in glitter. The driver told us that it was from a prior party, but did not make an effort to clean it up prior to picking us up. They were on time picking up guests and had safe drivers, however would probably not recommend in the future.
Reviewed On 6/15/2022 by Ada T
DO NOT BOOK THIS COMPANY - we had two 50 person buses scheduled for our wedding. Only one bus showed up 45 minutes late and it was only a 32 person bus requiring multiple trips, guests taking Ubers and our event timeline being extremely behind....
Horrible communication with dispatch, lied to several times that a bus was present but it was not. Unprofessional and unreliable.
Reviewed On 6/08/2022 by Allison U
Proceed with caution. Our service was cancelled midday through our wedding day for return service to the hotel.
Reviewed On 5/30/2022 by Stephanie N
We booked two busses, one for each hotel we used for our wedding. An hour before the the busses were supposed to arrive at the two hotels, Someone from M&M called saying they only had 1 bus and 1 driver. The 1 bus had to do 2 trips to and from ...
the hotel and venues. This then set our entire wedding back 35 minutes. It was extremely frustrating for all involved. Then when it was time for departure from the venue. They said they would only go to 1 hotel and make 1 trip. This is extremely frustrating and left many people scrambling for rides. It should be noted that WE CONFIRMED THE DAY BEFORE THE WEDDING THAT THE TIMES AND AMOUNT OF SHUTTLES WERE CORRECT. Extremely frustrating experience, and we will be inquiring more about how to correct this experience.
Reviewed On 5/30/2022 by Alyssa N
Canceled a shuttle last minute wedding morning for the ceremony and put us AN HOUR behind having to make two trips. Then canceled AGAIN that night leaving 100 people stranded at the venue. All of the people they brought on t...
he shuttle earlier they just left there with no way home! When I called dispatch I was cussed at, and told to “deal with it”, and hung up on. WHAT!? To top it all off, the driver of the ONE bus we finally got that night refused to make two trips like we were told he would do, and looked half asleep at the wheel at 11:45pm!! DO. NOT. BOOK. THEM. please whatever you do!!
Reviewed On 5/25/2022 by Ellen J
We used M&M Limo for point-to-point service between hotel and wedding ceremony/reception. Many other limo companies would not do point-to-point service on a Saturday and had a multiple hour minimum. The booking process was easy and price was re...
asonable. Our transportation arrived on time for both pick-ups and the vehicle was spotless. I will book M&M Limo again for future transportation needs.
Reviewed On 4/25/2022 by LInda H
They are not reliable, stay clear. Hate to have your wedding ruined, because they don’t care if they show up or not
Reviewed On 2/06/2022 by Irene R
Horrible! Never use this company. After calling to say they would be half an hour late due to traffic, they called again and said they could not get to us for at least ANOTHER HOUR and some. That would have made us very late for our daughter...
's wedding. My husband called back and cancelled, and said he would neither recommend nor use the company ever again. (They did refund our money.) Thankfully, we had enough cars at the house to transport the 10 who were supposed to be in the limo. We literally rolled my daughter, in her ballroom gown, into my SUV! Whilst so doing, the bottom of her dress was soiled by contact with one of the tires. My daughter said she should have learned her lesson 6 weeks earlier when she was in her best friend's wedding. Same company, late to arrive, stunk of weed, and no air conditioning on a 95+ degree day. Please do yourselves a favour and find a reputable company for your special day!
Reviewed On 1/13/2022 by Deborah M
I used m&m for a shuttle bus to get my family of 20+ members to get to and from my vow renewal for my 30th anniversary.
The service was great the drivers were very professional.
I will definitely use this company again.
Reviewed On 11/30/2021 by Haley C
I was a bridesmaid in a wedding and this company created huge issues for the wedding day. The bus came 50 minutes late to pick us up which made the entire wedding party (bride and groom included) late for the wedding ceremony. The company/drive...
rs did not call us to warn of delay, instead they lied to us at least two separate times of their ETA. Once on the bus, the driver did not do everything he could to get us to the wedding venue on time, he took many round-about streets to get us to our destination. As a consequence the wedding mass started 1.5 hrs late, causing delays and inconveniences to over 300 guests and vendors. As a result, we did not have as much time after the ceremony and before the reception to take wedding party pictures. On top of all of this, the bus came dirty with open pack of water bottles and spills on the floor. I do NOT recommend this company.
Reviewed On 11/24/2021 by Ivana K
DO NOT BOOK!! I used M&M Limo for my wedding in October 2021, and they picked up the bridal party 50 minutes late. The wedding mass started 1.5 hours late because the bride (me) and groom were not there.
We called the dispatcher multiple times...
while waiting (because no one ever called us to inform us they were late), and they blatantly lied multiple times about their ETA. They told us they were 15 minutes away, then 12 minutes away, then gave us an actual intersection - yet still took 50 minutes from the first call. On top of all this, the bus arrived dirty.
The worst part about it all was the horrendous customer service. I mean seriously, it could not have been worse. The partner, Alex, was extremely rude and nearly hung up on us when we called to complain. To give you an idea of the customer service provided: when we reported that the bus dropped us off 15 minutes late to our reception, he said "Oh, so you got an EXTRA 15 minutes." He called the situation a "clusterf***" himself, yet even after spending over $3K with this company, they only refunded us $600. They should also be paying for lost photographer/videographer hours and for the photography permit we could not use because of their huge delay.
Again, do not book M&M Limo. You won't regret it.
Reviewed On 11/15/2021 by Stefani W
DO NOT HIRE. Our day-of coordinator recommended this company and I wish I would have read the reviews before we booked them. We hired them for round-trip shuttle service for our guests, 2 trips each way. In all fairness, the 2 rides to get gue...
sts to our wedding venue were fine. The first trip of the end of the night service, the driver went to the wrong location and never returned for the 2nd trip. We along with our family and friends were waiting for over 30 minutes without any response from the company or the driver. We had to ask our friends and family to find their own rides back to the hotel once we realized it was never coming. When we contacted the company on Monday after, they chalked it up to bad directions to the driver...directions that the company provided to the driver. Their lack of communication the night of and subsequent lack of ownership of the communication gap is ridiculous. We were never refunded for the missed trip.
Reviewed On 11/02/2021 by Lauren G
M&M Limo was great to work with. We originally had one shuttle booked a few months in advance but during the week of the wedding, some circumstances changed and we need to add an additional shuttle to our services. They were immediately able to...
accommodate us and ensure that we had the services we needed. The buses were clean and comfortable, the drivers were kind and communicative and we had a great overall experience. Thank you for all of your help!
Reviewed On 10/25/2021 by Francesca L
Awful do not use this company. The limos never showed up the day of our wedding. We had three different reservations and not one showed up. Our bridal party and bride and groom had to drive themselves to our wedding since we were an hour late b...
ecause no one showed up the day of the wedding. DO NOT USE THIS COMPANY. They take your money but they don’t want to refund you when they don’t give you the services.
Reviewed On 10/22/2021 by Jen L
Don't hire this company if you are looking for reliable limo service for a big day. While our driver was perfectly pleasant, he showed up late (probably at the direction of the dispatch), needed my bridesmaids to google directions for him and d...
id not seem to know his way around the city when we went to take photographs for our wedding. In the weeks before the wedding, when confirming details, my planner and I were told that the bus would not be arriving at the hotel to pick up the bride, bridal party and parents which had been agreed upon - they said they were too busy for a Saturday (even though I had booked months in advance) and could only be available after the ceremony and then to drop us off at the reception. Needless to say, I was livid and the customer service representative Bianca/Blanca was utterly useless. I had to call her multiple times the day before the wedding to continuously follow up on her "attempts" to get in touch with dispatch to see if they could accommodate us. I also tried to add an additional hour at the time that all of this was happening to try to solve the problem and they offered to increase our contract from 4 to 5 hours for an additional $400. Price gouging much? Basically, if you want a reliable limo service, use someone else.
Reviewed On 10/20/2021 by Dawid B
We scheduled a SUV for a 4:30AM pick up and to drop us off at the airport. This experience we give 5 stars as the driver was on time waiting for us, helped with our luggages and drove very well. We were on time at the airport and the driver was...
Reviewed On 10/20/2021 by Dawid B
For our wedding rehearsal dinner, we give a rating of 1 star. We had scheduled a minibus to pick up our family at 3:30PM. This was booked 3 months ahead of time. The driver was 20 mins late, the tracking app did not work and driver never picke...
d up the phone. It was only after we called dispatch that we were told that the driver will be late. This information should have been communicated to us either by dispatch or the driver before the pickup since they knew that they are running late. The driver also did not know his way around downtown Chicago, even after advising him of the best route to the highway, the driver still tried to follow the map directions which he still incorrectly followed. We were late to our rehearsal. Would not recommend for rehearsal dinners or any special occasion.
Reviewed On 10/19/2021 by Allie B
Do not EVER use this company. We booked 3 limos with them the day of our wedding. The ONLY only that was on time was the bus that picked up the bride (myself) and the bridesmaid pre ceremony. The transportation for the groom and groomsman was 2...
0 minutes late, which threw off our entire day and made us loose out on money we paid for pictures and pre ceremony things. They didn’t care… then the best part was the bus that was supposed to pick up the ENTIRE bridal party, 14 adults INCLUDING the bride and groom, was damn near 2 hours late. To the point where we had to have OUR GUESTS from our wedding make the trip back to pick us up 5/6 at a time to get us back to our hotel at 1am. Not to mention the bus was supposed to be at the venue at 1145 to pick everyone us. Leaving a BRIDE & grooms along with 6 bridesmaids/groomsman sitting in the parking lot hours after the reception had ended. We called countless times and they did not care to get someone to us sooner than 2 hours after our pick up time. We contacted them afterwards & they can’t do anything because they can’t “predict” accidents the driver may encounter. They won’t refund due to “acts of god” and that “things happen”. Needless to say, they messed up 2/3 of our booked rides on our wedding day. They will just take your money and won’t care if you provide your ride or not because they’re still pocketing your money. Take your business elsewhere!
Reviewed On 10/19/2021 by Patricia B
POORLY RAN SERVICE !!! Got my daughters Groom & Groomsmen to the venue 30 minutes late for theIr 1st look (missed all that quality picture time). NEVER SHOWED UP with the party bus to pick up the Bridal Party after the wedding leaving the Bride...
, Groom and bridal party sitting in the parking lot for 2 hours!!!! Lost out on time for rented room for after party at hotel and $600 of booze that didn’t get used, many guests waiting for bridal party to arrive! MANY PHONE CALLS to M & M led to absolutely no compassion, no remorse, no concerns, no answers! Had to call back 5 cars of friends-family to get Bridal Party back to Hotel. WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!
Reviewed On 10/06/2021 by Jaime K
BIGGEST RIP OFF!! I was told that I could cancel or make changes to my limo service by Wednesday. I wanted to canceled one of the reservations, so I emailed them on Tuesday, and called to confirm it on Wednesday. I got a new rep who told me tha...
t I can't get my money back and they will only give me a credit for a future limo. I don't want a credit. In fact, I never want to deal with a company that doesn't stand behind their reps and word. They are a huge RIP OFF!!!!
Reviewed On 10/05/2021 by Audrey H
Do not use this company. The service was late on my wedding day. I booked a limo bus and when the bus arrived late, it was a coach bus and the company admits that it is not the bus I booked, but they "farmed-out" the service to a different comp...
any because they can't even use their own buses. None of the amenities I paid for with my original contract were available including the sound system not working, so we sat, uncomfortably the who ride to my wedding. The company will not provide any type of refund for the fact that what I booked did not match what I was provided. The customer service representative that manages the company is inconsiderate and refuses to listen to his customers. Do not book with them because you will be bait and switched and then told that the only option you would have had to get any money back would be to refuse to ride, even though they arrive late and don't give you a chance to find other transportation.
Reviewed On 9/21/2021 by Joseph W
Had a contract with them for a 36 passenger bus…we had 33 ppl that needed to go onto the bus…we had only 19 people fit on the bus comfortably and had to tell everyone else to find a ride bc we couldn’t fit them on the bus. Called them to disput...
e the fact that they told us 36 people would fit on the bus and they said they did nothing wrong and they all blamed the DOT for certifying that 36 people can fit on the bus. Upon talking to the supervisor (Alex) he goes “ if u were to ask me when u booked I would tell u a max 26 or so ppl can fit on the bus” I told him “well if you guys know 36 ppl won’t fit why would u tell us they will and make us sign a contact for that bus knowing they wouldn’t fit” Alex (the supervisor) goes we go with the numbers that the DOT gives us. So all they do is deflect the blame to the government and don’t take blame for the fact that they told us this many people would fit on the bus and they didn’t (were all avg size btw). They gave us a pity 100 bucks back to try to make amends but we spent $1100 on this bus and also our guests that were all from out of town had to get Ubers to the pictures and reception (cost for that was over 100$). I seriously beg whoever reads these reviews to use a different company, there’s other options. I’m sure they’re going to reply to this bad review and say ohh we have never had issues before, but I never leave reviews for anyone unless it’s completely justified and I’m telling you this company does not take any blame for anything and I will be disputing my transaction with them bc they are honest to god a terrible company and they should not be allowed to treat people like this knowing what they’re selling is not 100% accurate and then blaming the DOT so they don’t have to take any blame themselves. If you do even after this review go with this company, order a way bigger bus than u need bc you will certainly need it bc the number estimate they give u is completely false. Will also be filing a complaint with the BBB even if it takes time on my end for them to change their false information so someone else’s event isn’t ruined due to them.
Reviewed On 9/21/2021 by Brittany M
Do not hire. They completely no showed our event then tried to tell us we had canceled it. Our last communication with the company was date, time and location confirmation. We also had so many communication issues prior to this as well startin...
g when the pandemic hit. We had postponed our event 2x and trying to get a hold of them was an absolute nightmare just to communicate with them what our plans were and ensure they had received our messages.
Reviewed On 9/17/2021 by Caitlin M
TERRIBLE experience. It seemed too easy when booking, but then on the day of the wedding, the driver took us 20min in the wrong direction before we realized. She had the wrong address to the church and we were late for the wedding. The party bu...
s that was supposed to pick us up from the church, showed up with a vehicle that I did not book. I booked a party bus and a huge bus showed up with no notice about the switch, no money back. The bus aux cord and radio did not work and it was so disappointing and truly ruined the day for me as I had always envisioned having so much fun with my wedding party on a party bus on the way to the reception. Reached out to customer service and never heard back ever.
Reviewed On 9/16/2021 by Joey F
Do NOT hire this company. We had booked them on the urging of our wedding planner and they were not at all pleasant to deal with. I thought some of these reviews were harsh. It turns out they were not harsh enough.
We hired 4 buses. 3 buses h...
ad relatively few issues. However, one of our 50-passenger buses upon arriving to the church let out our guests onto a Main Street. Not onto the sidewalk but right onto the middle of the road because he refused to turn into an empty parking lot despite the other driver having no problems parking there. Then, once the ceremony was over and we were trying to get pictures with family and friends, the same driver left 25 guests stranded. He was told by 3 people, including the groom and the wedding planner to wait. He didn’t. We had to scramble to find other means of transport but I said no way- you call that driver back and make him do his job. He did. But it meant 50 people were late to the cocktail hour and reception.
I wouldn’t use this company if they offered free charters. Just awful service and incompetent drivers. Stay away!
Reviewed On 8/30/2021 by S F
HORRIFIC EXPERIENCE, RUINED OUR PARTY!! If I could give no stars, I would. I booked well in advance and night of the party, an hour into the ride they told me their security (required, booked and paid for thru them) cancelled and there can no...
w be no drinking on the party bus! The dispatcher that called LIZ, was RUDE and unapologetic. I called the owner on the very next business day, MOHAMMAD and he was just as rude, unethical, condescending and arrogant. I said I would report him to the Attorney General and he said go ahead! He is my friend and we Golf every weekend. See what I mean about unethical? This business will mess up your event DURING the event! DO NOT USE THEM, they truly act like they don't need customers and think it's OK to ruin your event and then give you a hard time about refunding the security. They would not pick up at the front door either, claimed cannot get thru and made the party walk a block to board in evening attire. Find a reputable company who values CUSTOMER SERVICE.
Reviewed On 8/23/2021 by Michele T
Horrible experience...would definitely NOT recommend this vendor. The driver was not competent, did not know where the wedding venue was and got guests to the ceremony late AND when I called to resolve the issue I had to contact them several t...
imes and they won't even address the issue. I would definitely NOT recommend them for you big day!!!
Reviewed On 8/12/2021 by Allison S
They communicated all through email and never called to confirm information and they had the wrong information in their system.
Reviewed On 7/28/2021 by Emily H
We used M&M for our wedding day transportation. We are very disappointed in them and their inability to execute the timing that we needed them for and had paid for. We had a party bus for our wedding party rented that was to pick up the groom a...
nd groomsmen, bring them to the venue, and then bring us around the city for photos before the ceremony. This party bus was over 45 minutes late to pick up the groomsmen and if we had not already decided to do photos at the venue due to the wet weather, we would not have been able to do the photos at the locations that we had wanted nor had the party bus for the time that we had needed. Additionally, when we needed to change our payment method the week before the wedding, the person of contact was extremely rude and made us call him with an updated payment method on a Sunday evening to get it done. Luckily we had a wedding planner that was able to constantly pester M&M after our wedding until she got a response after many calls and emails that they would refund us for the party bus and charge it as a shuttle instead. Otherwise, we likely would not have gotten any response or refund or apology. We would not recommend M&M to anyone.
Reviewed On 7/19/2021 by Darelyn C
We needed transportation for our wedding party from our ceremony to our reception location and chose to use MM Limo. While we had a positive experience planning with them up front, they arrived 45 minutes late on our wedding day causing us to m...
iss our entire cocktail hour. After calling to find out where they were, we were told they would be 15 minutes late. Then another 10 minutes. And another 10. While the bus itself was nice, it was not worth missing the cocktail hour and shortening our pictures to accommodate this late arrival. While our wedding party did their best to keep us positive when they were not showing up, it definitely made for a hiccup in the middle of the day not knowing if or when they would arrive.
Reviewed On 6/30/2021 by Emma D
We booked an 18-person party bus for our wedding day. The vehicle itself was not the prettiest, but the company provided great service! Our driver was prompt and very accommodating, as we were ahead of schedule and made a few stops on our way t...
o the reception. He didn't seem bothered to make a few extra stops, so we really appreciated it! I would definitely recommend this company for your transportation needs!
Reviewed On 6/23/2021 by Milan B
By far the shadiest company/group of people I have ever encountered. We booked a 29 passenger limo 5 months before our wedding, which was overbooked and canceled the week of the wedding. To make things "right" they promised us a charter bus for...
56 people where we had organized for 50 people to be transferred an hour away from the church to the ceremony. Two hours before pick up, they had informed us that "bus is 4 hours behind" which means they sold it to someone for more money and canceled on us. (This was confirmed by a driver who works for their company). We had people stranded with no way of being transported to the venue. Alex the dispatcher kept making up excuses, getting aggravated because "we kept calling". Please stay away from this company because your day will end up like ours, don't take the risk with these people and their unethical business practices.
Reviewed On 6/21/2021 by Melissa B
Our limo driver was professional and fun. However, due to a clerical error on their end and a reading error on our end, we only got to have the limo for 3 hours when we paid for 5. Our wedding was originally on March 20, 2020 and it was resched...
uled twice. During that time we just informed them of the new dates and never mentioned any time changes. One of their employees changed our reservation from 5 hours of service to 3. Since the price never changed, just the date, my husband just assumed everything was the same except the date, he confirmed. But the day of the wedding we learned RIGHT before we walking down the aisle we only had the limo for 1.5 more hours. Therefore, we would be unable to take pictures at a forest preserve we reserved (lost $115 for that too) and they would have to drive us immediately to our cocktail hour at the reception hall, no where else. Fortunately, we received some money back from the company as compensation. However, unfortunately, we will never get the opportunity to take photos again to capture certain images we had dreamed of.
Reviewed On 6/15/2021 by Jessica V
If I could give them 0 stars I would. We booked a 32 passenger bus with them for our wedding and they canceled on us less than 24 hours before our wedding! We were calling places during our rehearsal dinner trying to find a backup plan. When we...
talked to other places they also mentioned they are known for overbooking and then just canceling- they claimed they had too many drivers sick. Like wtf. You don’t have a backup for this or can’t call places to find something for us. They gave us our money back, but they should have done a lot more! We ended up having to pay soooo much more at another company because of it being last minute. Thank god we didn’t also book our limos to the ceremony with them as well! Horrible company.
Reviewed On 6/01/2021 by Brett W
M&M was hired to be the shuttle transportation for our wedding on 5/22. It could not have been a bigger mess. First of all, the booking agent was provided contact information for our day of coordinator so that SHE could be the one contacted if ...
an issue came up. Well at 10:02pm, two minutes after the first shuttle was supposed to arrive, I received a call saying the shuttle would be an hour late. At 10:30pm, I called for an update on the original 10:00pm shuttle, and the one that was supposed to arrive at 10:45. I was told point blank by the dispatcher BOTH shuttles would be there in 10 minutes. At 11:00pm, we called back, and after being hung up, sent directly to hold, and passed around we were told the shuttle would be another HOUR. Mind you, we were supposed to be out of our venue by 11:00pm AND we had hundreds of dollars worth of food waiting for our guests at the hotel that was cold and wasted. A dispatcher told me to "do what I had to do" to get my guests back. Which resulted in us finding another company at 11pm on a Saturday night, to come take most of our guests. This was NOT cheap. A bus from M&M showed up at 11:50 and transported the remaining 10 guests back to the hotel. Except they came from the wrong direction, and had to stop on ROUTE 47, and my intoxicated guests had to cross Rt47 in the dark to get on. When that last part was brought up I was told "they are not responsible for the safety of my guests". After significant back and forth, it's been determine they will not be reimbursing for the last minute shuttle, as was implied by their dispatcher. If you're in need of a transportation, I encourage you to use Redline Livery Inc, as they came through clutch last minute. DO NOT USE M&M LIMOUSINE. I lost the last hour at my wedding due to a transportation companies complete incompetence and inability to provide transportation.
M&M did refund for the shuttles that failed to show up as scheduled. However, they were not willing to provide any sort of reimbursement for the more expensive shuttle we had to hire from another company, or for the food that was wasted because our guests were not there to eat it. Both are things that would not been necessary, had the shuttles we hired them for showed up on time. In total for the day (shuttles before and after the wedding), we were paying them $960. We asked for $840 back which was a refund on the two shuttles they failed to provide on time, and reimbursment for the separate company we had to hire. They would not budge on more than $480. This would have been pretty easy to make right after costing us the last hour of our wedding.
Reviewed On 8/25/2020 by Sam G
I dealt with Jen through the booking process and she was LOVELY. She was kind, helpful and very very informative. That's about all the good I have to say about this company. We booked them for a 10am pick up for bridesmaids/bride, the driver wa...
s MAD we brought our dresses and told us he didn't have room for them. We had to squish our dresses into the limo. We then had ordered a shuttle bus for guest pickup at a nearby hotel for 3 45 until 4 45 and then to pick guests up from the venue at 9 30 until 12:30 at night. I received a call during my rehearsal dinner and the gentleman told me they were having issues with the shuttle bus and they would give us the party bus which only held 29 people instead of 40 so they would do an extra trip to the venue for pickup. While I was getting ready and getting my makeup done the shuttle driver is texting me that she is early, I told her she was going to have to wait until 3 45p but I would have the groom go talk to her. The groom managed to get the groomsmen ready almost an hour earlier and she shuttled them to the venue. As soon as she left she texts ME and says " just dropped off, am I to return to the hotel now for another group?" I said yes theres 3 trips you're doing. She kept texting me and finally I had to say I'm very busy and cannot do this. It was extremely stressful and upsetting that I had to tell her how to do her job. The groom asked her when he got dropped off if someone would be picking us up at 9:30 to 12:30 and she said she didn't know it wouldn't be her. There was a driver and he kept calling my phone (which I didn't have) to ask if he was done or where all the guests were. It was extremely stressful. If you do book with them, make sure you have someone to be sober and to coordinate with them because they clearly don't relay information to the drivers. Other than that the buses were nice and clean and FUN.
Reviewed On 7/03/2020 by Melissa S
Working with the salesperson was fine. She responded to me quickly and her communication was very clear. Our schedule was clearly never passed on to the driver/dispatch. Our driver arrived at the wrong location late. Thankfully, we had people a...
t the location that he went to who told him where to go. His first pickup was supposed to be to bring the groomsmen to our “first look” location, but instead, he brought all of the groomsmen to the location where all the bridesmaids and myself were. The bus had all of the shades Down so no one was able to see where they were until they had arrived. As soon as the boys got off the bus, they noticed they were in the wrong place. Unfortunately, this resulted in my husband and I seeing one another prior to our planned “first look”. Instead of having the sweet moment we had planned, we were both panicked and upset by this oversight.
We booked for over 8 hours for escort and shuttle service on NYE. After we realized that the driver had no clue where he was supposed to be and when, we gave him instructions about where to go next. After dropping us off at Each location, the driver would ask "am I done now?" Why would I book over 8 hours of service and let him leave after only 2 hours?
The security guard and the driver were clearly baked and high as kites as they drove my friends and family around the city. One of the two of them managed to leave their seat to watch everyone depart the bus, but that was about it. No assistance to anyone, let alone girls in heels, entering and exiting the bus.
Everywhere we went we had the blinds down but the routes these guys took were insane. I intentionally planned my wedding logistics all within a mile of each other to cut down on travel time. These guys took the LONG way every time. I couldn't believe how 5-minute drives managed to take 20-30 minutes. I know there was traffic, but there weren't road closures until much later that evening, which I had planned for - why didn't they? These are supposed to be professional drivers who are experienced in this type of logistic. We booked a separate shuttle bus for the end of the night, 12am-2am, to shuttle guests safely to their hotel after a night of drinking at our reception venue. I'm not sure how this happened, but somehow the same limo bus arrived for pickup instead of the booked shuttle bus. I don't know if the bus was on time because I wasn’t leaving right at 12pm, but after taking the first round of guests from the reception to the hotel, the driver decided that was a good time to go home and go to bed. No joke.
By the time I was leaving, there was no bus. I had a friend call them. The driver said he went home because there were only a few people on the first ride, so he thought he was done so he went home for the night. The driver groaned and eventually showed up for one last shuttle. This was around 1:30am.
Several of my guests had to purchase Uber rides, which were surging at the time, of course.
These men smelled of marijuana and I don’t feel we were safe; but I was not about to further ruin my groups’ logistics or risk sabotaging future logistics of our day.
I allowed a lot of time to cool down about this before posting to allow M&M time to rectify the situation. They responded to confirm receipt of my email, but they did nothing else . In hindsight, I should have printed the schedule for the day of, but I didn’t feel that was necessary given that I had sent my schedule 3 weeks in advance.
Reviewed On 6/10/2020 by Joseph R
They are the absolute worst people you could hire for a limo service. They did not honor the itinerary we had, and when I asked them for a partial refund they just spit in my face. Worst experience I have ever had with any company I’ve ever dea...
Reviewed On 6/04/2020 by Katharine K
I booked them for my wedding (booking process was great!) but later changed my mind after reading some other poor reviews on here and the weddingwire. They have a full cancellation policy up to 7 days prior. I was told my refund would take 2-3 ...
weeks because COVID was just starting and it was causing some delays. By week 4 I hadn't gotten anything and started calling them. The first few times I was told that they were backlogged with so many cancellations and I was going to be grouped in refunds the following week. Which I get as no one could predict how far and wide COVID would/will affect the economy. By week 8 the story changed again and they were selling vehicles to get money and they laid off 90% of their employees (calling some out by name). By week 10 the story changed again, this time I spoke with a manager who proceeded to tell me they were refunding people as they were getting new reservations and they wouldn't know when they could refund me. He was very curt (then again, I was too at this point) and it was such a frustrating process. I still don't have my money. I cannot imagine trusting this company to have anything to do with my wedding. Strongly don't recommend based off the many phone calls I've had with them.
Reviewed On 2/25/2020 by Heather K
M&M did a great job on our wedding day! I was a little worried after reading reviews but the limo bus they had was very clean and new looking, the driver was super nice and arrived early and drove us around to take pictures and even picked up g...
uests at the hotel. They were very responsive and took my stress away.
Reviewed On 2/10/2020 by Tim K
Very affordable and they went above and beyond for our wedding. The correct bus showed up on time, clean, and staffed with security. The driver, Desiree, and the security whose name I forgot were so kind and worked very hard to make sure we cou...
ld get around and on and off the bus in snowy conditions. Would recommend!
Reviewed On 2/03/2020 by Megan B
Reviewed On 11/15/2019 by Starlyn M
M&M did a great job for us on our wedding day. Driving my bridal party around from photo location to photo location then to our venue. The limo bus we had was clean and fun and the driver was really sweet and accommodating to our requests. Howe...
ver, I think they need to work on their customer service at the scheduling office. It took me several weeks to even get a hold of anyone there. I was like, "hello? do you even want my money?" Then we had another issue closer to our wedding date where I kept getting anonymous voicemails from someone at M&M saying my reservation was canceled and when I called back to figure out what was going on I just kept getting transferred around. Jen who I mostly worked with was very clear and responsive.
Reviewed On 10/18/2019 by Lexi A
I was a little nervous after reading some of the reviews, but we didn't have any issues with M&M! They were very responsive and sent multiple confirmation emails and communications. We booked online and even got a slight discount! We rented ...
a 22 PAX limo bus for three hours for our wedding in the suburbs. The driver showed up on time and drove us around without a problem. Definitely one of the cheaper transportation options we saw and it worked out well for us!
Reviewed On 10/16/2019 by Kevin & Niki G
We used M&M for our October 2019 wedding. We had four reservations for the big day. We had an SUV for two hours before the ceremony for us & the photographer/videographer; a 32 passenger bus point-to-point for our guests before the ceremony; a...
n SUV point-to-point after the ceremony for us; and a 32 passenger bus point-to-point for our guests after the ceremony.
The booking process was super easy, all done online. M&M provided detailed email confirmations.
The SUV before hand was approximately 10 minutes late. This was not a huge deal, as we understand Chicago traffic & the difficulty finding us in front of the hotel. Also the driver was super nice! However, at that time, I confirmed with someone that sounded like a dispatcher that the bus would be on time and exactly where the pickup was. The dispatcher looked up the GPS & confirmed the bus was on schedule.
The bus was 30 min. late. As a result, I had to take time out of my wedding photos to call guests, call dispatch, & call the driver. Guests also arrived at the venue with very little time to spare. Things worked out, but for the price being 30 min. late is not ok. We expected our guests to be there when we needed them to be.
The point-to-point SUV & bus after the ceremony were both right on time.
3 out of the 4 reservations were great, but not happy with the bus reservation for what it cost. I sent an email similar to this review to them the next day & still have not heard anything back.
Reviewed On 10/01/2019 by Anne P
We wanted a party bus from ceremony to reception. Most trolley and bus places had 3 or 4 hour minimums for crazy prices, and we feared we'd have to just scrap the idea. M&M was flexible with us on timing and pricing was within reason. Also, ...
the limo bus is fun because you are seated on the perimeter facing each other. I think we got the larger bus, and that was good because the quoted max. capacity would've been ambitious. I think we could have fit ~28 comfortably. They arrived on time.
Reviewed On 9/26/2019 by Carla C
I cannot stress the importance to not book this vendor. M&M sent me a video of a beautiful sleek black limo luxury charter complete with wood floors, cushy leather seats, tv’s, etc. and the promise of a suited driver. Just to be sure there wer...
e no issues we requested and were promised that the contract would not be given to a third party and M&M would handle the booking themselves. Meaning the M&M vehicle that was sent to me along with an M&M driver. Fast forward to my wedding day. I’m ushered out of the hotel only to come face to face with a dirty outdated mode of transportation with an unprofessionally dressed driver. While she was nice she was just not appropriately dressed for the day but more for lounging at home. She immediately explained that she was unclear of what was originally booked as M&M had contracted out my booking. Inside the bus was below school bus level and there were stains everywhere with old Kleenex stuffed inside the air vents above some of the seats. My bride tribe did their best to shield my dress from the multitude of stains. We were excited to take pics on and in front of the bus. Additionally we wanted something nice and comfortable for our wedding party to relax on during the first look photos as our planner mentioned they would be on the bus during some of our one on one photos. M&M sent back 50% of our payment however i do not find that fitting as they were in breach of contract across the board. Since the knot doesn’t make pic uploads available i will be posting this to both google and Yelp with a couple pics. Wish i had more but due to time constraints we had to keep things moving in order to have an on time ceremony. However i will post what i have. Save yourself the dissatisfaction and disappointment you risk by allowing this horrendous vendor to be a part of your special day.
Reviewed On 8/29/2019 by Yee-Ling C
Never use this transportation company. Seriously.
We used M&M for our Friday rehearsal and Saturday post-reception transportation. To summarize, they royally f'ed up both evenings for us.
Friday: The driver was almost AN HOUR late in pickin...
g us up for the rehearsal. They were never clear about what the true ETA was, so we just kept waiting and waiting. Apparently traffic was the issue but I'm sorry, you're a transportation company and it's Friday afternoon in downtown Chicago. Clearly someone did not plan very well and got stuck. Then, one of the managers called me and actually got sassy. Tried to tell me it was traffic and did not once apologize or take any blame. I told him I frankly did not care what happened prior to that point, but needed to know what they were going to do about it and when the driver was really arriving. He huffed and puffed and handed the phone over to a woman who was much more calm and capable. We ended up having to rush the rehearsal, and arrived at our rehearsal dinner 30 minutes late. Thank goodness there was a bar at the hotel.
Saturday: We contracted for two buses/drivers to take guests between Adler and Blackstone, as well as Adler and our after party bar location. First bus shows up at 10:30PM, on time, great. Second bus shows up after that and is supposed to stay with us until 3AM for the last run from the bar to the hotel. First bus ended up doing his job.... AND the second bus's job because that second bus driver decided to do one run and go home. Like WTF??? My groom, a few guests, and I were the last ones to leave the reception and were left there for almost an hour after the reception ended. Thankfully the first bus stuck around and drove longer than he was contracted to (thank you Ken), but it is completely unacceptable for the second driver to not carry out her duties, especially on someone's wedding night! Like, who is M&M hiring over there? Needless to say, we were super late to our own after party and people had already left. This is time we can never have back and memories not made because M&M sucks.
After the disastrous wedding weekend with M&M services, our planner reached out to them to get a resolution. We agreed that a full refund of all 3 buses from the weekend would be the right thing to do, and for us to not have any hard feelings. Apparently the owner was on vacation and it took over a week to hear back from them. Freddy was our main point of contact (and likely the same person who sassed me on the phone Friday night after his driver took almost an hour to get to us), and they agreed to refund us for 2 of the 3 buses. The rationale was that the third bus driver did his job and they couldn't provide a refund because the services were rendered. To me, this is the biggest customer service cop out ever. The fact this company screwed up BOTH nights that we used their services, on our WEDDING WEEKEND, but wouldn't be willing to just say - we are so sorry, let us comp you for all the undue stress and mishaps on our part - is really sad. When something like this happens, I feel like you should look at the entire experience and not just pick apart what went right. Sadly, they are clearly more about making money (and probably taking it from the drivers than their own profit) than maintaining a good reputation. I hope their decision to keep $375 was worth the thousands of dollars they will lose down the road, because they simply do not care about their customers.
Reviewed On 7/08/2019 by Jim F
Booked this company to pick up my wife (bride), bridesmaids, their kids and our mothers to meet the grooms side at the church for our wedding ceremony.
The only good thing I can say is the driver arrived on time to the house. From there it was...
I confirmed twice via phone during the booking process about the total amount of kids, ages, and what car seats were needed. They understood. Then they sent a confirmation email prior to the wedding date that looked OK, which I confirmed.
Driver shows up with ONE less car seat, and the other TWO car seats don't fit the 2 other kids that we requested for.
So now 1 mother is crying feeling guilty for not wanting her kid without a seat, the brides mom is freaking out calling the groom side and none of the kids have car seats to fit in. One of the fathers of 1 kid who's a groomsmen now can't drive together with the rest of us and had to drive his personal car from our location 35 minutes to the bridesmaids location to pick up the mother and their kid and drive to the church themselves.
After bridesmaids arrived barely on time to the ceremony, the bridesmaids needed help with flowers, etc that they brought with to the ceremony. The driver didn't get out of the limo to help them who were all dressed up in high heels. Very unprofessional.
After calling to complain, I received a small compensation refund which I feel was not enough but I will add that they did at least do something.
We will not be using this company again or refer them to our friends/family.
Reviewed On 3/24/2019 by Alexandra T
We booked M&M to drive the bridal party to the church. During the booking process the sales person reached out to us multiple times making sure everything was taken care of and confirming the reservation. The limo was early and clean! It was a ...
stress free process!
Reviewed On 3/12/2019 by THERESA S
It was such an easy process to book a bus for our wedding. Very affordable too! Our driver was on time and even held an umbrella for us when it was down pouring while we running in and out of locations for pictures.
Reviewed On 12/15/2018 by Brittany W
They did a great job and were also a good value. I would highly recommend them for any occasion!
Reviewed On 12/11/2018 by Jennifer L
Perfect way to get bridal party from ceremony to reception! Arrived on time and driver was super accommodating! Great experience and memories!! Thank you!!
Reviewed On 8/18/2018 by Kelly A
M & M was great. Our driver Lynette was a boss! She was on time, knew her way around the city, and kept us on schedule all day. We also got a discount for booking online. Highly recommend M & M.
Reviewed On 8/15/2018 by Allison B
We tried to book M&M limo for about a month. We would receive a quote, compare against other quotes and then maybe 24/48 hours later when we would go to book they would create 30% surcharge. The first time we were frustrated but decided to keep...
shopping around. We were really sold on their 29 passenger limo bus so two weeks after the first proposal and subsequent surcharge we asked for an updated proposal. We decided again we wanted to book it and asked for a contract and cc auth form. The very next morning after sending everything in they called to say they had another 30% surcharge that their "owner" decided last night at 7:00pm.
These people are scam artists who want to get as much money out of you as possible.
Reviewed On 8/10/2018 by Sue C
Factual and honest review: Negative experience all around. Inconsistent quotes. Manager (Liz) had reached out to us a week before our wedding date asking if we'd like a complimentary upgrade to a bigger SUV limo, which we were happy to do. We r...
eceived confirmation for a smaller limo the day before our wedding so we called to verify and we were informed that she never processed the upgrade and they no longer had bigger vehicles available. Another rep, Sandy, booked a bigger limo just for the ride back and even sent us a confirmation email. She calls back an hour later saying the system wasn't updated at the time and they actually had to cancel that order too.
At the end of the night (around midnight) a woman was sitting in the limo bus in the very back of the parking lot so we walked all the way over. She says she was supposed to be our driver but that she was tired from a long day of work so she had asked someone to cover for her and wasn't getting an answer. So we sat around waiting for her to tell us if this new guy would be our driver. He apparently agreed to it but then we had to wait even longer for him to get out to our location. The woman ended up saying she'd drive us back to our hotel, which was 30 minutes from the venue so our night was getting delayed even longer than it should have. By the time she pulled up to our venue entrance and we all got boarded, the guy shows up but she tells us to just get on her bus. So we waited just to drive back with our original driver at the end. Very unprofessional, confusing, and time consuming.
I normally do not provide feedback or write reviews. However, I would not want another bride and groom to experience the stress and anxiety we experienced the day before and on our wedding day with this company. There are plenty of other accommodating and reasonably prices limo services in the area if you do some research.
Reviewed On 8/07/2018 by Donna R
M&M was great! They were on time, clean, and classy. The driver was friendly and flexible.
My only gripe is that we ordered and paid for a bus for 29 passengers, but the bus we got definitely would not have fit 29 passengers. I feel like we go...
t the 22 passenger bus. Luckily, we only had 22 passengers, but we wanted the extra space so that's why we ordered the bigger bus.
Reviewed On 5/30/2018 by Becky S
Limo was on time and ready to go for us! The only issue we had, was the seating area in the way back, the air conditioning vents did not work and actually one was missing from the ceiling of the limo. It was a 95 degree day and the guys are in ...
tuxes and I'm in a wedding dress. I wish the limo could have been a lot cooler. Our driver really didnt speak to us and wasnt personable. Regardless, we got to where we needed to be and back, and the price was comparable to other companies for an SUV limo.
Reviewed On 3/19/2018 by Grant H
Wanted the limo to take us to the airport after the wedding for our honeymoon. They did not show up. Would not recommend trusting Limos.com either.
Reviewed On 3/01/2018 by Margaret D
I wouldn't even give them a single star. My fiance and I reached out to get a quote for our wedding this year. We found out that M&M's customer service is horrible. We were treated as if they did not even want our business. we shocked us becau...
se we needed to reserve several limos for our wedding day. We had a the displeasure of communicating with Francesca, who did not respond to emails and when we asked to schedule a time to view the limos she just ignored us completely. This is very unprofessional. There are a ton of affordable Limo places in the Chicagoland area that will find time to meet with you, show you the limos and sit down and talk to you about your wedding day. M&M will not even try to accommodate your schedule if you want to view their limos in person let alone respond to questions. So I strongly recommend that you do not even waste your time and frustration trying to reach out to M&M because more likely then not you will not even hear back from them. It is sad that we had such a poor experience but luckily we were able to book the multiple limos that we needed for our wedding day with a more responsive and more customer friendly service.
Reviewed On 12/28/2017 by Jean C
On December 16, 2017 we rented a 56 Passenger Coach Bus from M&M Limousine for our 6th Annual Pajama Polar Express Bus for Friends and Family. This year we chose to rent the bus from M&M Limousine Services located at 1300 Rand Road, Des Plaines...
, IL 847-257-2111 www.mmlimo.com. The passengers of this bus consisted of 22 children and 34 adults not including the driver. The intention of the trip is to drive for 5 hours looking at Christmas lights, watching Christmas Movies and partaking in other fun activities.
Immediately on departure we noticed that the DVD would only play our English DVD of the Polar Express in Spanish. The driver suggested we stop at Walmart and purchase a new DVD which we did. The new English DVD played in French. We sat for over 15 minutes trying to get the system to work. The driver had us search the bus for the remote to the system which was nowhere to be found. We proceeded without a functioning DVD.
As our route continued we noticed the bathroom light would not work and the toilet would not flush. When addressed with the driver he pulled over and tried to see if the light or toilet worked. He advised all passengers the light was burnt out and we need use our cellphones when in the bathroom and provided us with a bottle of water to flush the toilet. As you can imagine this was not an easy task with children.
As the trip continued on we had problems with the intercom system working. The driver had us unplug it from the wall numerous times as well as he pulled over and turned off the bus to “reset” the system.
Since December 17th Dan and I have had numerous conversations with the Bus Driver Manager by the named of Alex. He told us that our “beliefs” of these systems not working were not true and everything worked just fine. He also advised that Coach Bus Lavatory’s freeze up after a certain temperature. The high for December 16, 2017 was 48 degrees. And we have rented coach buses for 6 years and this has never happened. Our trip on December 17, 2016 the daily high was 26 degrees.
We had asked Alex for some sort of a refund to give back to the families that were on the trip. After numerous calls his response was that since our allegations were not proven he will only give us 10% off our next rental.
Friend and Family we all know the truth and this is such poor business practices with M&M Limousine especially during the holiday season.
Reviewed On 10/25/2017 by Erin P
Please be careful before booking with them. I luckily backed out before putting my deposit down because of how sketchy the communication was. The prices are the least expensive I found, but the service matched. It would take 10 days minimum for...
someone to respond to an e-mail once I said I would like to move forward to book, and none of my phone calls were ever returned. If they cannot be reached in the middle of a sale to take a deposit, I highly doubt they will once they actually get your money.
Reviewed On 9/15/2017 by Michelle M
I booked a SUV limo to take me and my bridal party from my house to the venue on my wedding day. M&M had some issues with the car and got a little late from the pick up time. I'm giving them lots of stars because they DID resolve all the issues...
. They sent another car and they took the responsibility for the car change and the delay. They were extremely professional in how they dealt with everything. I now know this is a company I can trust and will be definitely using them in the future.
Reviewed On 9/08/2017 by Dana D
Everything was EXCELLENT!! We had several party buses to transport guests between our ceremony and reception. Every bus was punctual. Booking everything was a breeze, and staff was very friendly. Not sure how they got negative reviews on here, ...
because we could not have asked for a better experience!
Reviewed On 8/24/2017 by Ellen H
My husband and I used M&M Limo for our wedding on August 5th. They were very affordable and easy to work with. We rented a party bus and a 40 passenger shuttle and both were super nice and clean, inside and out. The drivers were prompt and e...
xtremely kind. I highly recommend them!
Reviewed On 8/03/2017 by Christopher H
Do NOT hire M&M. They're the worst transportation company in town. They drove our wedding guests around in circles for over an hour, making 50 people late to the ceremony. The driver had the address and all appropriate info but still managed to...
royally screw it up. Absolutely horrible experience for everyone on the bus, and it pushed everything back a half hour for the entire night due to their gross incompetence. Don't do it.
Reviewed On 7/28/2017 by Sabreena G
We decided to go with M&M buses for our wedding to shuttle guests from our hotel to the venue and back and they worked very well! They were on time, professional, and the seats were very nice and comfortable! As the bride and groom, we weren't ...
on the shuttles but heard from our guests that it was a very enjoyable experience!
Reviewed On 7/21/2017 by Jenna P
DO NOT USE IF YOU WANT TO BE ON TIME TO YOUR WEDDING!!!
We rented 3 vehicles on June 10th for our wedding day. One 45 passenger bus for 7 hours, 1 22 person stretch SUV limo for pick up and drop off, and 1 24 passenger shuttle bus to bring our...
guests back and forth from the reception to the hotel at the end of the night for 3 hours.
The 22 passenger limo arrived on time at 11:30am to pick up myself, my bridesmaids, and my parents. We were all loaded and ready to go at 11:40am for a 1 pm ceremony. PLENTY of time. We were picked up on the northwest side of Chicago near Park Ridge, and supposed to be dropped off at Holy Family Church downtown near UIC campus. Within one block the limo driver went the wrong way and we asked immediately if he knew where he was going, he assured us he did. We ended up in Oakbrook (where our reception was) 22 miles out of the way. At one point Mark (the driver) pulled over on the side of 294 (which we should not have been on to begin with) because he had no idea where he was going. Our photographer was following us and she pulled over as well to see what the heck was going on. THANKS JAIME CAMPANELLI for you your wonderful help and beautiful pictures!! He continued on, clearly still lost. We finally neared the church just after 1pm and he turned down a dead end street that was clearly marked. We all started shouting form the back that he would not be able to get out, but he continued to drive all the way down which he had to back this huge limo out from. When we finally pulled in to the parking lot around 1:15pm (15 minutes after the ceremony was to begin), all the bridesmaids rushed out dropping there bags at the side of the limo to be transferred to the party bus. My dad and I were the last to leave the limo, and the driver admitted to us verbally that he had been on his phone not paying attention and it was completely his fault. Because the ceremony started late, we were forced to cue our Church pictures short as another ceremony was set to start at 3pm. Once in a lifetime photos I will never get now.
In addition, the party bus driver's last hour he was supposed to be shuttling from the hotel to the reception hall. I heard from multiple guest that he was taking strange round about ways to literally go across the street. He also refused to take my mother and father in law (who needed to get there asap for our receiving line) until his bus was more full of people so that he wouldn't have to take extra trips. Mind you the contract was for unlimited stops so this should have been a non issue.
Despite MULTIPLE calls call and emails to M&M limo, I was only compensated $40 for this nightmare experience, despite spending $2,200 on transportation throughout the day. Alex who I was told I needed to talk to, would not respond to emails or phone calls. The only reason anyone ever responded is because SUE (who seemed to be the only one able to help me) got involved. I was asked to type up an email and they would get back to me. Someone named Sandy eventually called back on the 4th of July when I was out of town with my family. I called the office back later in the week and was told no one that handles complaints was available to talk to me and no one ever called me back. After multiple emails and phone calls without anyone (except for maybe Sue who could not help me) caring about what had happened since they had already gotten paid, I gave up. Of all 14 vendors I used on my wedding day, M&M was by far the WORST!
Reviewed On 6/27/2017 by Nicole D
Flawless service - didn't even have to worry about transportation being on time. The cars were lovely. The service was fantastic - our driver at the end of the night was so great, especially with the Hubbard Street traffic and rowdy wedding gue...
sts. And the price is right! Place the word "Wedding" on any transport service and you get inflated prices. M&M was fair and affordable. Thanks so much!
Reviewed On 4/30/2017 by Micaela Z
We loved our services! We went over a little and they just sent me a bill after the wedding to let me know how much would be charged to us. Made things so simple! Our driver Eric was great. The only reason I took some points away is that we ha...
d someone in our bridal party that was in a wheel chair and their Sprinters didnt have an option to have him on there. But otherwise, everything else was great! If we ever need transportation in the future, I would use them again in a heartbeat. Totally would recommend them!
Reviewed On 3/20/2017 by Amy S
We used M&M Limousine for our bridal party transportation on our wedding day. M&M provided the most competitive quote for what we were looking for. They also had a very easy to use online reservation system and very helpful customer service rep...
resentatives that answered all of my questions. I received a text the morning of our wedding with the driver’s name and phone number so I could contact him directly if any of our plans changed. The driver arrived on time and was very professional and knowledgeable about how to get around downtown Chicago (one of my biggest fears). We were able to play music and enjoy the best day of our lives stress free thanks in part to the team at M&M. Definitely would use their services again if I ever need it!
Reviewed On 11/22/2016 by Alicia D
For the most part, we had a good experience. Affordable pricing, good customer service leading up, and we really liked the actual vehicles themselves. The only issue we had was some of the drivers were rude to our guests. Also, one of the buses...
went way out of the way. The hotel and venue were only 7 minutes apart and we heard after the wedding that one of the drivers took 20 minutes to get there and seemed confused and lost. We wish the day of customer service was better. Paying good money for transportation, which is such a key part of the day of coordination, I expected better.
Reviewed On 10/31/2016 by Kristen T
Do not recommend!
We went to M&M Limo for our wedding transportation because we were quoted a great price on a limo bus. When we arrived and saw the different options, we were told that the limo bus I had been previously quoted for was actual...
ly several hundred dollars more. They begrudgingly agreed to give me the bus for the incorrectly quoted price as we had only went there because of that limo bus and price. A limo bus was really important to me, I wanted to be able to enter and exit the limo easily in my wedding dress and did NOT want to be crawling across seats and bending over in a regular car or SUV.
We booked the limo in February and our wedding was in October. Less than 24 hours before our wedding, they call me and say our limo bus was having "mechanical issues" and they had no other buses available so I had to go with an SUV.
You can imagine how stressful it is to hear this information, less than 24 hours before your wedding, and they basically had no solution for me.
I had to ask them for a discount on the changed vehicle, they didn't even offer one for the inconvenience and we ultimately got stuck with the exact car we did NOT want for our wedding.
Part of me wonders if they were able to find someone else to book that bus, at the correctly quoted price, so they screwed us over 24 hours before our big day. Seemed a little shady to me.
I would never book with them again.
Reviewed On 10/10/2016 by K W
We hired M&M for a small bus to take our bridal party around for pictures during our wedding. They were easy to work with, on time, affordable, knew exactly where they were going, and provided a clean and modern bus for our day. We had some bad...
experience with the original transportation vendor we were planning on working with and M&M saved the day!
Reviewed On 7/09/2016 by Siwei (Andy) C
We reserved M&M 32 person bus for basically the whole day. Despite some delay in initial response, communications between my planner and the company went smoothly. They also had the best rates per hour out of the 5 companies I requested rates f...
rom. On the day of, the driver was extremely punctual despite the crazy Memorial Day traffic in downtown Chicago and Lake Shore Drive. Our driver was dressed professionally, cordial, and cool and collected. The bus was as pictured on their website - very clean and comfortable. There was even space for my photographer’s and videographer’s equipment in a storage area in the back. My driver even helped pick up my grandmother and children after the ceremony so that they could rest in the bus while we wrapped up family portraits. Great service!! I did not have to do much, which is always great for busy brides. Thank you for making my wedding day run so smoothly.
Reviewed On 1/05/2016 by Stephanie G
Our limo driver was prompt and accommodating to our needs. The limo was clean and very comfortable.
The office itself was easy to reach and very helpful. We needed to change our start time and had no problems making our changes.
I would ...
definitely use this service again!
Reviewed On 10/20/2015 by Knottie1445368159
If your looking to book a party bus DO NOT book with them. This company is terrible, rude and very unprofessional. The party bus itself was terrible. Our driver was rude and not fit to drive a 22 passenger bus. We were told we had to keep the m...
usic at a minimum and that we had to stay in our seats the entire time. Anytime we would move such as stand up he would stop the bus and wouldn't move till everyone was seated. This company then charged us an extra 130 dollars for extra stops. On top of the extra stops the driver the driver took cause he couldn't drive the bus he took all the back roads to chicago (river north) coming from the NW suburbs which took an hour making us late for our event. I've never had a worse party bus experience than this one.
Reviewed On 6/10/2015 by Chelsey H
If I could give them zero I would. Serious bunch of scammers, first they give you a fake rate to get you to call in, then say it was inaccurate. They make the reservation over the phone and tell you nothing ( i mean nothing) about a non refu...
ndable deposit. Then the email you a document that says non refundable $100 deposit and YOU"RE TRAPPED! Tried to have a reasonable conversation 6 weeks out from the date of the reservation (middle of wedding season so you know they are going to re-rent this limo). Sent an email telling them I was going to forewarn the world about their bad business practices. Within 60 seconds I receive a phone call from a girl saying she made my reservation and she KNOWS she told me because they record all conversations ( A. try calling in they don't say they're recording and B. Really? you were able to find and review our conversation within 60 seconds? B.S.). I told her I was not interested in continuing the conversation as she was irate and yelling at which point she hung up. Followed quickly by another person, who became accusatory and said she was sitting in the same room and heard the entire conversation and just wanted to let me know my deposit wouldn't be refunded. I hung up on her.
Save your money and go with a reputable company, this fly by night won't be in business long!
Reviewed On 11/10/2014 by Tim b
Talk about a great find! They were affordable and they were on time. What more could I ask for? Not to mention everyone loved just having a party bus!
Reviewed On 11/03/2014 by Elena G
Our service was excellent. They were on time, they were friendly and they even accommodated a last minute time change that we made. They were also very reasonable and helped us keep costs down by providing three separate limos as opposed to ren...
ting hourly, which would've been double the cost. Very impressive!
Reviewed On 7/29/2014 by Casey J
Of all the places I looked, this was the most reasonably priced. It required a 3 hour minimum, but most places did. The driver was on time and very friendly. He took the time to make sure we knew how to use climate control, Bluetooth radio, and...
lighting. He also did everything we asked and went everywhere we asked. Everything was included- tax, tip, gas.
Reviewed On 5/18/2014 by Kristy W
The drivers arrived on-time and was flexible with us! The value for the service was great! The only thing was that it's sometimes difficult to get through their phone line to make reservations and confirm reservations. Otherwise, we were happy ...
Reviewed On 11/29/2013 by Cassandra
I had heard good things about M&M - I must have had bad luck that day. I confirmed everything with M&M the day before and they had the address. The day of the wedding, I was in the lobby WAITING FOR MY LIMO! A bride should not be waiting on her...
transportation. After he was 10 minutes late and remained on the phone with the customer service rep until he arrive, the limo turned out to be crap. The mirrors int he bad were broken and cracked (had to make sure I looked good before I got out of the limo!) and the radio didn't work. After the ceremony it was blazing hot in there - we couldn't stand it! A few silver linings, they were prepared when we came out of the church, the guy was dressed nice and the tip was automatic (didn't have to worry about cash the day of). granted, I would have tipped less after that experience, but it is what it is and I wasn't late to my wedding - thankfully.
Reviewed On 6/07/2013 by M. Ellen Mitchell M
We booked them for 2 buses and a limo for trips between the church and reception that were an hour apart. They were great - price competititve, service professional, accommodating to needs of some passengers for individual drop offs. Highly re...
Reviewed On 6/03/2013 by Angela G
M&M provided great service to my April 2013 wedding. We had gone to their office to view the fleet and they were extremely accommodating. Very good service and the condition of their fleet was great. If I were to ever plan an event again, I wou...
ldn't hesitate to contact M&M Limo of Des Plaines. Thank you for adding to how wonderful our wedding was!
Reviewed On 6/02/2013 by Allie D
I was hesitant about going with M&M at first after reading some of the reviews, but I am so glad we chose them. Marco was our limo driver. He was amazing. On time, helpful and very professional. We also got a town car for after the reception an...
d same goes for that driver. An excellent company over all
Reviewed On 5/15/2013 by Tiffany W
I used 2 of their limo's for my wedding. One was a regular 10 person limo to pick the girls up and the other was a 22 person party bus for the whole wedding party. Their 3 hour minimum pricing was the best I could find.
Everyone LOVED the bus ...
and didn't want to get off of it to take pictures LOL.
The reason they did not get 5 stars is b/c I was to have the "wedding" package which included a Just Married sign on the back-wasn't there. Also beer and water, there was water and an 18 pack of beer which does not cover the 22 people on the bus. We had to make the driver stop at the liquor store for us.
Reviewed On 11/04/2012 by Lisa L
The driver arrived early. He was very helpful and friendly. He accommodated us however needed! such a great addition to our day!!!
Reviewed On 10/28/2012 by Meredith B
I had a contract with M&M for my wedding. They showed up on time however the limo would not start once they arrived at the hotel. The driver was very rude and told us that there was nothing he could do for us and we were on our own to figur...
e something else out. They said they had no other limo to send to pick us up. So after taking taxis to the church they then showed up without calling to let us know with another limo and then still wanted to charge over $500 for less than 2 hours of use after how rude they were. I tried calling to talk to the owner, never got a call back and had to fight to have them decrease the cost and they pretty much said to bad and that was the charge no matter what. If anyone were to ask me I would NEVER recommend this company to anyone for anything. They have the worst customer service if any and could care less that they cause a big issue for someone on their wedding day!! DONT EVER USE THIS COMPANY FOR A BIG DAY!!
Reviewed On 10/27/2012 by Breanne S
I knew I needed transportation for my wedding but I couldn't think of spending so much money. I waited until about a month before my wedding to try to find something. Everything I wanted was already booked! I called M&M and the vehicle I want...
ed was booked BUT they did have another one that would accommodate my wedding party. The limo was on time and was there throughout the whole time we needed him.
Also, I was having trouble with my hotel shuttle at the end of the night and it was not available. The week of my wedding I was able to call M&M limo and they had a 14-passenger van that was available for us! This was perfect. They were right on time and got all my guests back to the hotel.
Reviewed On 10/10/2012 by Tori M
Wow. This was a nightmare story. And on your wedding day, that's the last thing you want!!!
My best friend was got married on September 22 and she hired M & M Limo for transportation. We needed a ride from the hotel to the church. Then f...
rom the church to the reception. The limo arrived on time at the hotel, and then broke down. Now - this happens. I get it. Not something you can control. However, the way the company handled the situation was outrageous.
On the phone they told me there was nothing they could do to arrange alternate transportation and that I was on my own. Now, this is the last thing you tell a bride. Luckily I was a buffer for her - and called cab companies to get us to the church. I kept calling M and M hoping they would find a solution for us for after the ceremony and they made it very clear that they were not willing to help us and we were on our own.
So we scrambled - searching for another limo company nearby who could help. Someone came to the rescue!! And as we were leaving the ceremony to load into the car, M and M showed up with a new limo...one that wasn't available 30 minutes ago. Now all the sudden is at the church. (The church was over an hour from the garage). This made no sense to me - I didn't understand how all the sudden a brand new limo showed up...but it didn't have any of the wedding package items inside.
The company has since charged my bride IN FULL for use of the vehicle!! We have been arguing for two weeks now, and they won't budge. Saying that we used their vehicle. We only used the car for a ride ... less than 2 hours! And nothing was provided in the vehicle as promised!!
This was a horrible experience. If you can imagine the day of your wedding panicking trying to figure all this out and dealing with someone who continued to say "this is not our fault - there's nothing we can do for you"
You want someone to PARTNER with you on your big day. AVOID LIKE THE PLAGUE!!!
Reviewed On 10/07/2012 by Renee F
I looked around at several shuttle services because with the logistics of my wedding, I needed 1 minibus for 3 hours and 2 point to point vehicles. M & M had prices that were much lower than others and they could actually do point to point...
whereas other places told me they don't do point to point for weddings. Everything turned out really well. The minibus for the bridal party was a nice vehicle and I found out they even sent a limobus rather than a minibus to pick up the family so that was really nice. The prices were very reasonable in that I spent almost the same for three vehicles as for one trolley
Reviewed On 8/20/2012 by Kristin C
I booked a limo for my wedding last week and it was a no show (unlike my hubby)!
When we called the day of the wedding to see why the limo was 20 minutes late to pick people up, they said everything was confirmed (and I have an email to that...
effect) but "for some reason" the driver never left the depot.
I called the next day to make sure my credit card would not be charged for the service I didn't receive since their confirmation email reads that you must make cancellations 24 hours in advance. The fact that this company wasn't able to follow through on sending a driver on a client's wedding day made them seem just seedy enough that they might blame their no show on me and bill me for their driver snoozing off and poor management. The woman I spoke with on Monday, August 13th (forgot to get her name - oops!) was so rude and full of attitude! She said I must have the wrong limo company because they couldn't find my reservation on the computer. Sorry, lady, but I looked at your confirmation email on my smart phone and tapped the contact number in the email and got a hold of your company. Plus, why could they find the reservation on the computer the day before? Also, she kept cutting me off when I was responding with account information she asked for. In the words of Stephanie Tanner, "How RUDE!"
I would not trust this company with any significant travel plans. I told the coordinator at my wedding venue about this fiasco and am happy to say she is recommending future clients to stay away from M&M Limos. After all, she has her clients' best interest in mind and having a no show on your limo day is a surefire way to put a wrench in your plans!
Reviewed On 7/18/2012 by Megan J
cheap, but the worst. Driver didn't speak English and I had to keep telling him how to get from place to place--shouldn't he have directions?? They were also late picking us up from the church. WE WERE THE LAST ONES LEFT AT THE CHURCH. awful.
Reviewed On 7/15/2012 by Cheryl B
We got a Buszine at an affordable rate that met our needs. We also got shuttles for our guests from the reception hall back to the hotel, which prevented us from worrying about drunk drivers.
Reviewed On 5/24/2012 by Jackie W
By far the worst service I have ever received. The diver treated terrible. Never greeted us only reminded us when the time was almost up.
Without exaggerating, the driver handed me a garbage bag in my wedding dress and told us we had to clean...
the limo when we arrived to the hall. Embarrassed us in front of our guests, parents and wedding party.
Reviewed On 5/16/2012 by Jen D
I was not entirely impressed with this limo service. They did a great job as far as showing up on time and getting us where we needed to be, and the driver seemed friendly, but that was about it. We ordered a 10 person limo, but we were very cr...
ammed with only 8 people in it. I had a bridesmaid leave something in the limo, but the company did not call and let me know, luckily it was nothing important. I didn't dislike the service, we were just not overly impressed with it.
Reviewed On 12/11/2011 by Christie A
We booked two limo buses. One for the bridal party and one for transportation for our guests from the hotel to the venue. Our limo bus was fantastic, great sound system, great selection of drinks and allowed us to bring our drinks on board. The...
bus was comfortable and fun. Our driver was accomodating and friendly. Unfortunately, our hotel guests had a very different experience. The limo bus was very late and showed up at the wrong hotel! When the guests finally got on the bus the bus driver was rude and got lost and drove erratically to the venue that was just 8 miles away! We had to delay the wedding half an hour because of the transportation! We were very dissappointed and do not recommend this limo company.
Reviewed On 10/10/2011 by Caroline V
We used this limo service for our wedding. We decided to do a point to point service for the groomsmen and bridal party and a limo party bus for close family and friends. This was one of the few limo companies that allowed you to do a point to ...
point service for a wedding so I guess I can't complain much. The ladies in the office were nice and confirmed all the bookings and were clear about pick up times and places.
However, the day of the wedding the limo pulled up to the bride's house and did not even come to the door to let us know he was there. He was 1/2 early, which is better than late I guesss. However, for point to point they give you a fifteen minute window and after that they charge you $3 per minute. It was the same limo driver that picked the bride and groom up from the venue and again did not mention to anyone he was there.
However, must say for the price they were on time, didn't have to pay as much as other companies, and knew where they were going.