M&M Limousine Service

22 Pax Limo Bus was not working. It was a 90 deg day. With regards to the Security Guard, the dispatchers and managers could not find anyone to cover for the absentee. We were delayed for 35 minutes, which required us to revise each of the pickups and meet-ups with other people that were on the schedule. Then Dispatcher Liz told us there was nothing they could do, so we needed to put all the alcohol away into the luggage area, then take it out, then put it away, etc. otherwise the whole trip would have to be cancelled. Just ridiculous. Poor operations. Poor Management. DO NOT USE THIS COMPANY.

tation options for your special day or even just because, I highly recommend them!

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dirty from a party they had picked up the night before and the seats were covered in glitter. The driver told us that it was from a prior party, but did not make an effort to clean it up prior to picking us up. They were on time picking up guests and had safe drivers, however would probably not recommend in the future.

Horrible communication with dispatch, lied to several times that a bus was present but it was not. Unprofessional and unreliable.

the hotel and venues. This then set our entire wedding back 35 minutes. It was extremely frustrating for all involved. Then when it was time for departure from the venue. They said they would only go to 1 hotel and make 1 trip. This is extremely frustrating and left many people scrambling for rides. It should be noted that WE CONFIRMED THE DAY BEFORE THE WEDDING THAT THE TIMES AND AMOUNT OF SHUTTLES WERE CORRECT. Extremely frustrating experience, and we will be inquiring more about how to correct this experience.

he shuttle earlier they just left there with no way home! When I called dispatch I was cussed at, and told to “deal with it”, and hung up on. WHAT!? To top it all off, the driver of the ONE bus we finally got that night refused to make two trips like we were told he would do, and looked half asleep at the wheel at 11:45pm!! DO. NOT. BOOK. THEM. please whatever you do!!

asonable. Our transportation arrived on time for both pick-ups and the vehicle was spotless. I will book M&M Limo again for future transportation needs.

's wedding. My husband called back and cancelled, and said he would neither recommend nor use the company ever again. (They did refund our money.) Thankfully, we had enough cars at the house to transport the 10 who were supposed to be in the limo. We literally rolled my daughter, in her ballroom gown, into my SUV! Whilst so doing, the bottom of her dress was soiled by contact with one of the tires. My daughter said she should have learned her lesson 6 weeks earlier when she was in her best friend's wedding. Same company, late to arrive, stunk of weed, and no air conditioning on a 95+ degree day. Please do yourselves a favour and find a reputable company for your special day!

rs did not call us to warn of delay, instead they lied to us at least two separate times of their ETA. Once on the bus, the driver did not do everything he could to get us to the wedding venue on time, he took many round-about streets to get us to our destination. As a consequence the wedding mass started 1.5 hrs late, causing delays and inconveniences to over 300 guests and vendors. As a result, we did not have as much time after the ceremony and before the reception to take wedding party pictures. On top of all of this, the bus came dirty with open pack of water bottles and spills on the floor. I do NOT recommend this company.

while waiting (because no one ever called us to inform us they were late), and they blatantly lied multiple times about their ETA. They told us they were 15 minutes away, then 12 minutes away, then gave us an actual intersection - yet still took 50 minutes from the first call. On top of all this, the bus arrived dirty. The worst part about it all was the horrendous customer service. I mean seriously, it could not have been worse. The partner, Alex, was extremely rude and nearly hung up on us when we called to complain. To give you an idea of the customer service provided: when we reported that the bus dropped us off 15 minutes late to our reception, he said "Oh, so you got an EXTRA 15 minutes." He called the situation a "clusterf***" himself, yet even after spending over $3K with this company, they only refunded us $600. They should also be paying for lost photographer/videographer hours and for the photography permit we could not use because of their huge delay. Again, do not book M&M Limo. You won't regret it.

sts to our wedding venue were fine. The first trip of the end of the night service, the driver went to the wrong location and never returned for the 2nd trip. We along with our family and friends were waiting for over 30 minutes without any response from the company or the driver. We had to ask our friends and family to find their own rides back to the hotel once we realized it was never coming. When we contacted the company on Monday after, they chalked it up to bad directions to the driver...directions that the company provided to the driver. Their lack of communication the night of and subsequent lack of ownership of the communication gap is ridiculous. We were never refunded for the missed trip.

accommodate us and ensure that we had the services we needed. The buses were clean and comfortable, the drivers were kind and communicative and we had a great overall experience. Thank you for all of your help!

ecause no one showed up the day of the wedding. DO NOT USE THIS COMPANY. They take your money but they don’t want to refund you when they don’t give you the services.

id not seem to know his way around the city when we went to take photographs for our wedding. In the weeks before the wedding, when confirming details, my planner and I were told that the bus would not be arriving at the hotel to pick up the bride, bridal party and parents which had been agreed upon - they said they were too busy for a Saturday (even though I had booked months in advance) and could only be available after the ceremony and then to drop us off at the reception. Needless to say, I was livid and the customer service representative Bianca/Blanca was utterly useless. I had to call her multiple times the day before the wedding to continuously follow up on her "attempts" to get in touch with dispatch to see if they could accommodate us. I also tried to add an additional hour at the time that all of this was happening to try to solve the problem and they offered to increase our contract from 4 to 5 hours for an additional $400. Price gouging much? Basically, if you want a reliable limo service, use someone else.

very professional.

d up the phone. It was only after we called dispatch that we were told that the driver will be late. This information should have been communicated to us either by dispatch or the driver before the pickup since they knew that they are running late. The driver also did not know his way around downtown Chicago, even after advising him of the best route to the highway, the driver still tried to follow the map directions which he still incorrectly followed. We were late to our rehearsal. Would not recommend for rehearsal dinners or any special occasion.

0 minutes late, which threw off our entire day and made us loose out on money we paid for pictures and pre ceremony things. They didn’t care… then the best part was the bus that was supposed to pick up the ENTIRE bridal party, 14 adults INCLUDING the bride and groom, was damn near 2 hours late. To the point where we had to have OUR GUESTS from our wedding make the trip back to pick us up 5/6 at a time to get us back to our hotel at 1am. Not to mention the bus was supposed to be at the venue at 1145 to pick everyone us. Leaving a BRIDE & grooms along with 6 bridesmaids/groomsman sitting in the parking lot hours after the reception had ended. We called countless times and they did not care to get someone to us sooner than 2 hours after our pick up time. We contacted them afterwards & they can’t do anything because they can’t “predict” accidents the driver may encounter. They won’t refund due to “acts of god” and that “things happen”. Needless to say, they messed up 2/3 of our booked rides on our wedding day. They will just take your money and won’t care if you provide your ride or not because they’re still pocketing your money. Take your business elsewhere!

, Groom and bridal party sitting in the parking lot for 2 hours!!!! Lost out on time for rented room for after party at hotel and $600 of booze that didn’t get used, many guests waiting for bridal party to arrive! MANY PHONE CALLS to M & M led to absolutely no compassion, no remorse, no concerns, no answers! Had to call back 5 cars of friends-family to get Bridal Party back to Hotel. WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!

t I can't get my money back and they will only give me a credit for a future limo. I don't want a credit. In fact, I never want to deal with a company that doesn't stand behind their reps and word. They are a huge RIP OFF!!!!

any because they can't even use their own buses. None of the amenities I paid for with my original contract were available including the sound system not working, so we sat, uncomfortably the who ride to my wedding. The company will not provide any type of refund for the fact that what I booked did not match what I was provided. The customer service representative that manages the company is inconsiderate and refuses to listen to his customers. Do not book with them because you will be bait and switched and then told that the only option you would have had to get any money back would be to refuse to ride, even though they arrive late and don't give you a chance to find other transportation.

e the fact that they told us 36 people would fit on the bus and they said they did nothing wrong and they all blamed the DOT for certifying that 36 people can fit on the bus. Upon talking to the supervisor (Alex) he goes “ if u were to ask me when u booked I would tell u a max 26 or so ppl can fit on the bus” I told him “well if you guys know 36 ppl won’t fit why would u tell us they will and make us sign a contact for that bus knowing they wouldn’t fit” Alex (the supervisor) goes we go with the numbers that the DOT gives us. So all they do is deflect the blame to the government and don’t take blame for the fact that they told us this many people would fit on the bus and they didn’t (were all avg size btw). They gave us a pity 100 bucks back to try to make amends but we spent $1100 on this bus and also our guests that were all from out of town had to get Ubers to the pictures and reception (cost for that was over 100$). I seriously beg whoever reads these reviews to use a different company, there’s other options. I’m sure they’re going to reply to this bad review and say ohh we have never had issues before, but I never leave reviews for anyone unless it’s completely justified and I’m telling you this company does not take any blame for anything and I will be disputing my transaction with them bc they are honest to god a terrible company and they should not be allowed to treat people like this knowing what they’re selling is not 100% accurate and then blaming the DOT so they don’t have to take any blame themselves. If you do even after this review go with this company, order a way bigger bus than u need bc you will certainly need it bc the number estimate they give u is completely false. Will also be filing a complaint with the BBB even if it takes time on my end for them to change their false information so someone else’s event isn’t ruined due to them.

g when the pandemic hit. We had postponed our event 2x and trying to get a hold of them was an absolute nightmare just to communicate with them what our plans were and ensure they had received our messages.

s that was supposed to pick us up from the church, showed up with a vehicle that I did not book. I booked a party bus and a huge bus showed up with no notice about the switch, no money back. The bus aux cord and radio did not work and it was so disappointing and truly ruined the day for me as I had always envisioned having so much fun with my wedding party on a party bus on the way to the reception. Reached out to customer service and never heard back ever.

ad relatively few issues. However, one of our 50-passenger buses upon arriving to the church let out our guests onto a Main Street. Not onto the sidewalk but right onto the middle of the road because he refused to turn into an empty parking lot despite the other driver having no problems parking there. Then, once the ceremony was over and we were trying to get pictures with family and friends, the same driver left 25 guests stranded. He was told by 3 people, including the groom and the wedding planner to wait. He didn’t. We had to scramble to find other means of transport but I said no way- you call that driver back and make him do his job. He did. But it meant 50 people were late to the cocktail hour and reception. I wouldn’t use this company if they offered free charters. Just awful service and incompetent drivers. Stay away!

w be no drinking on the party bus! The dispatcher that called LIZ, was RUDE and unapologetic. I called the owner on the very next business day, MOHAMMAD and he was just as rude, unethical, condescending and arrogant. I said I would report him to the Attorney General and he said go ahead! He is my friend and we Golf every weekend. See what I mean about unethical? This business will mess up your event DURING the event! DO NOT USE THEM, they truly act like they don't need customers and think it's OK to ruin your event and then give you a hard time about refunding the security. They would not pick up at the front door either, claimed cannot get thru and made the party walk a block to board in evening attire. Find a reputable company who values CUSTOMER SERVICE.

imes and they won't even address the issue. I would definitely NOT recommend them for you big day!!!

nd groomsmen, bring them to the venue, and then bring us around the city for photos before the ceremony. This party bus was over 45 minutes late to pick up the groomsmen and if we had not already decided to do photos at the venue due to the wet weather, we would not have been able to do the photos at the locations that we had wanted nor had the party bus for the time that we had needed. Additionally, when we needed to change our payment method the week before the wedding, the person of contact was extremely rude and made us call him with an updated payment method on a Sunday evening to get it done. Luckily we had a wedding planner that was able to constantly pester M&M after our wedding until she got a response after many calls and emails that they would refund us for the party bus and charge it as a shuttle instead. Otherwise, we likely would not have gotten any response or refund or apology. We would not recommend M&M to anyone.

iss our entire cocktail hour. After calling to find out where they were, we were told they would be 15 minutes late. Then another 10 minutes. And another 10. While the bus itself was nice, it was not worth missing the cocktail hour and shortening our pictures to accommodate this late arrival. While our wedding party did their best to keep us positive when they were not showing up, it definitely made for a hiccup in the middle of the day not knowing if or when they would arrive.

o the reception. He didn't seem bothered to make a few extra stops, so we really appreciated it! I would definitely recommend this company for your transportation needs!

56 people where we had organized for 50 people to be transferred an hour away from the church to the ceremony. Two hours before pick up, they had informed us that "bus is 4 hours behind" which means they sold it to someone for more money and canceled on us. (This was confirmed by a driver who works for their company). We had people stranded with no way of being transported to the venue. Alex the dispatcher kept making up excuses, getting aggravated because "we kept calling". Please stay away from this company because your day will end up like ours, don't take the risk with these people and their unethical business practices.

uled twice. During that time we just informed them of the new dates and never mentioned any time changes. One of their employees changed our reservation from 5 hours of service to 3. Since the price never changed, just the date, my husband just assumed everything was the same except the date, he confirmed. But the day of the wedding we learned RIGHT before we walking down the aisle we only had the limo for 1.5 more hours. Therefore, we would be unable to take pictures at a forest preserve we reserved (lost $115 for that too) and they would have to drive us immediately to our cocktail hour at the reception hall, no where else. Fortunately, we received some money back from the company as compensation. However, unfortunately, we will never get the opportunity to take photos again to capture certain images we had dreamed of.

talked to other places they also mentioned they are known for overbooking and then just canceling- they claimed they had too many drivers sick. Like wtf. You don’t have a backup for this or can’t call places to find something for us. They gave us our money back, but they should have done a lot more! We ended up having to pay soooo much more at another company because of it being last minute. Thank god we didn’t also book our limos to the ceremony with them as well! Horrible company.

an issue came up. Well at 10:02pm, two minutes after the first shuttle was supposed to arrive, I received a call saying the shuttle would be an hour late. At 10:30pm, I called for an update on the original 10:00pm shuttle, and the one that was supposed to arrive at 10:45. I was told point blank by the dispatcher BOTH shuttles would be there in 10 minutes. At 11:00pm, we called back, and after being hung up, sent directly to hold, and passed around we were told the shuttle would be another HOUR. Mind you, we were supposed to be out of our venue by 11:00pm AND we had hundreds of dollars worth of food waiting for our guests at the hotel that was cold and wasted. A dispatcher told me to "do what I had to do" to get my guests back. Which resulted in us finding another company at 11pm on a Saturday night, to come take most of our guests. This was NOT cheap. A bus from M&M showed up at 11:50 and transported the remaining 10 guests back to the hotel. Except they came from the wrong direction, and had to stop on ROUTE 47, and my intoxicated guests had to cross Rt47 in the dark to get on. When that last part was brought up I was told "they are not responsible for the safety of my guests". After significant back and forth, it's been determine they will not be reimbursing for the last minute shuttle, as was implied by their dispatcher. If you're in need of a transportation, I encourage you to use Redline Livery Inc, as they came through clutch last minute. DO NOT USE M&M LIMOUSINE. I lost the last hour at my wedding due to a transportation companies complete incompetence and inability to provide transportation. M&M did refund for the shuttles that failed to show up as scheduled. However, they were not willing to provide any sort of reimbursement for the more expensive shuttle we had to hire from another company, or for the food that was wasted because our guests were not there to eat it. Both are things that would not been necessary, had the shuttles we hired them for showed up on time. In total for the day (shuttles before and after the wedding), we were paying them $960. We asked for $840 back which was a refund on the two shuttles they failed to provide on time, and reimbursment for the separate company we had to hire. They would not budge on more than $480. This would have been pretty easy to make right after costing us the last hour of our wedding.

s MAD we brought our dresses and told us he didn't have room for them. We had to squish our dresses into the limo. We then had ordered a shuttle bus for guest pickup at a nearby hotel for 3 45 until 4 45 and then to pick guests up from the venue at 9 30 until 12:30 at night. I received a call during my rehearsal dinner and the gentleman told me they were having issues with the shuttle bus and they would give us the party bus which only held 29 people instead of 40 so they would do an extra trip to the venue for pickup. While I was getting ready and getting my makeup done the shuttle driver is texting me that she is early, I told her she was going to have to wait until 3 45p but I would have the groom go talk to her. The groom managed to get the groomsmen ready almost an hour earlier and she shuttled them to the venue. As soon as she left she texts ME and says " just dropped off, am I to return to the hotel now for another group?" I said yes theres 3 trips you're doing. She kept texting me and finally I had to say I'm very busy and cannot do this. It was extremely stressful and upsetting that I had to tell her how to do her job. The groom asked her when he got dropped off if someone would be picking us up at 9:30 to 12:30 and she said she didn't know it wouldn't be her. There was a driver and he kept calling my phone (which I didn't have) to ask if he was done or where all the guests were. It was extremely stressful. If you do book with them, make sure you have someone to be sober and to coordinate with them because they clearly don't relay information to the drivers. Other than that the buses were nice and clean and FUN.

t the location that he went to who told him where to go. His first pickup was supposed to be to bring the groomsmen to our “first look” location, but instead, he brought all of the groomsmen to the location where all the bridesmaids and myself were. The bus had all of the shades Down so no one was able to see where they were until they had arrived. As soon as the boys got off the bus, they noticed they were in the wrong place. Unfortunately, this resulted in my husband and I seeing one another prior to our planned “first look”. Instead of having the sweet moment we had planned, we were both panicked and upset by this oversight. We booked for over 8 hours for escort and shuttle service on NYE. After we realized that the driver had no clue where he was supposed to be and when, we gave him instructions about where to go next. After dropping us off at Each location, the driver would ask "am I done now?" Why would I book over 8 hours of service and let him leave after only 2 hours? The security guard and the driver were clearly baked and high as kites as they drove my friends and family around the city. One of the two of them managed to leave their seat to watch everyone depart the bus, but that was about it. No assistance to anyone, let alone girls in heels, entering and exiting the bus. Everywhere we went we had the blinds down but the routes these guys took were insane. I intentionally planned my wedding logistics all within a mile of each other to cut down on travel time. These guys took the LONG way every time. I couldn't believe how 5-minute drives managed to take 20-30 minutes. I know there was traffic, but there weren't road closures until much later that evening, which I had planned for - why didn't they? These are supposed to be professional drivers who are experienced in this type of logistic. We booked a separate shuttle bus for the end of the night, 12am-2am, to shuttle guests safely to their hotel after a night of drinking at our reception venue. I'm not sure how this happened, but somehow the same limo bus arrived for pickup instead of the booked shuttle bus. I don't know if the bus was on time because I wasn’t leaving right at 12pm, but after taking the first round of guests from the reception to the hotel, the driver decided that was a good time to go home and go to bed. No joke. By the time I was leaving, there was no bus. I had a friend call them. The driver said he went home because there were only a few people on the first ride, so he thought he was done so he went home for the night. The driver groaned and eventually showed up for one last shuttle. This was around 1:30am. Several of my guests had to purchase Uber rides, which were surging at the time, of course. These men smelled of marijuana and I don’t feel we were safe; but I was not about to further ruin my groups’ logistics or risk sabotaging future logistics of our day. I allowed a lot of time to cool down about this before posting to allow M&M time to rectify the situation. They responded to confirm receipt of my email, but they did nothing else . In hindsight, I should have printed the schedule for the day of, but I didn’t feel that was necessary given that I had sent my schedule 3 weeks in advance.

lt with.

weeks because COVID was just starting and it was causing some delays. By week 4 I hadn't gotten anything and started calling them. The first few times I was told that they were backlogged with so many cancellations and I was going to be grouped in refunds the following week. Which I get as no one could predict how far and wide COVID would/will affect the economy. By week 8 the story changed again and they were selling vehicles to get money and they laid off 90% of their employees (calling some out by name). By week 10 the story changed again, this time I spoke with a manager who proceeded to tell me they were refunding people as they were getting new reservations and they wouldn't know when they could refund me. He was very curt (then again, I was too at this point) and it was such a frustrating process. I still don't have my money. I cannot imagine trusting this company to have anything to do with my wedding. Strongly don't recommend based off the many phone calls I've had with them.

uests at the hotel. They were very responsive and took my stress away.

ld get around and on and off the bus in snowy conditions. Would recommend!

ver, I think they need to work on their customer service at the scheduling office. It took me several weeks to even get a hold of anyone there. I was like, "hello? do you even want my money?" Then we had another issue closer to our wedding date where I kept getting anonymous voicemails from someone at M&M saying my reservation was canceled and when I called back to figure out what was going on I just kept getting transferred around. Jen who I mostly worked with was very clear and responsive.

a 22 PAX limo bus for three hours for our wedding in the suburbs. The driver showed up on time and drove us around without a problem. Definitely one of the cheaper transportation options we saw and it worked out well for us!

n SUV point-to-point after the ceremony for us; and a 32 passenger bus point-to-point for our guests after the ceremony. The booking process was super easy, all done online. M&M provided detailed email confirmations. The SUV before hand was approximately 10 minutes late. This was not a huge deal, as we understand Chicago traffic & the difficulty finding us in front of the hotel. Also the driver was super nice! However, at that time, I confirmed with someone that sounded like a dispatcher that the bus would be on time and exactly where the pickup was. The dispatcher looked up the GPS & confirmed the bus was on schedule. The bus was 30 min. late. As a result, I had to take time out of my wedding photos to call guests, call dispatch, & call the driver. Guests also arrived at the venue with very little time to spare. Things worked out, but for the price being 30 min. late is not ok. We expected our guests to be there when we needed them to be. The point-to-point SUV & bus after the ceremony were both right on time. 3 out of the 4 reservations were great, but not happy with the bus reservation for what it cost. I sent an email similar to this review to them the next day & still have not heard anything back.

the limo bus is fun because you are seated on the perimeter facing each other. I think we got the larger bus, and that was good because the quoted max. capacity would've been ambitious. I think we could have fit ~28 comfortably. They arrived on time.

e no issues we requested and were promised that the contract would not be given to a third party and M&M would handle the booking themselves. Meaning the M&M vehicle that was sent to me along with an M&M driver. Fast forward to my wedding day. I’m ushered out of the hotel only to come face to face with a dirty outdated mode of transportation with an unprofessionally dressed driver. While she was nice she was just not appropriately dressed for the day but more for lounging at home. She immediately explained that she was unclear of what was originally booked as M&M had contracted out my booking. Inside the bus was below school bus level and there were stains everywhere with old Kleenex stuffed inside the air vents above some of the seats. My bride tribe did their best to shield my dress from the multitude of stains. We were excited to take pics on and in front of the bus. Additionally we wanted something nice and comfortable for our wedding party to relax on during the first look photos as our planner mentioned they would be on the bus during some of our one on one photos. M&M sent back 50% of our payment however i do not find that fitting as they were in breach of contract across the board. Since the knot doesn’t make pic uploads available i will be posting this to both google and Yelp with a couple pics. Wish i had more but due to time constraints we had to keep things moving in order to have an on time ceremony. However i will post what i have. Save yourself the dissatisfaction and disappointment you risk by allowing this horrendous vendor to be a part of your special day.

g us up for the rehearsal. They were never clear about what the true ETA was, so we just kept waiting and waiting. Apparently traffic was the issue but I'm sorry, you're a transportation company and it's Friday afternoon in downtown Chicago. Clearly someone did not plan very well and got stuck. Then, one of the managers called me and actually got sassy. Tried to tell me it was traffic and did not once apologize or take any blame. I told him I frankly did not care what happened prior to that point, but needed to know what they were going to do about it and when the driver was really arriving. He huffed and puffed and handed the phone over to a woman who was much more calm and capable. We ended up having to rush the rehearsal, and arrived at our rehearsal dinner 30 minutes late. Thank goodness there was a bar at the hotel. Saturday: We contracted for two buses/drivers to take guests between Adler and Blackstone, as well as Adler and our after party bar location. First bus shows up at 10:30PM, on time, great. Second bus shows up after that and is supposed to stay with us until 3AM for the last run from the bar to the hotel. First bus ended up doing his job.... AND the second bus's job because that second bus driver decided to do one run and go home. Like WTF??? My groom, a few guests, and I were the last ones to leave the reception and were left there for almost an hour after the reception ended. Thankfully the first bus stuck around and drove longer than he was contracted to (thank you Ken), but it is completely unacceptable for the second driver to not carry out her duties, especially on someone's wedding night! Like, who is M&M hiring over there? Needless to say, we were super late to our own after party and people had already left. This is time we can never have back and memories not made because M&M sucks. After the disastrous wedding weekend with M&M services, our planner reached out to them to get a resolution. We agreed that a full refund of all 3 buses from the weekend would be the right thing to do, and for us to not have any hard feelings. Apparently the owner was on vacation and it took over a week to hear back from them. Freddy was our main point of contact (and likely the same person who sassed me on the phone Friday night after his driver took almost an hour to get to us), and they agreed to refund us for 2 of the 3 buses. The rationale was that the third bus driver did his job and they couldn't provide a refund because the services were rendered. To me, this is the biggest customer service cop out ever. The fact this company screwed up BOTH nights that we used their services, on our WEDDING WEEKEND, but wouldn't be willing to just say - we are so sorry, let us comp you for all the undue stress and mishaps on our part - is really sad. When something like this happens, I feel like you should look at the entire experience and not just pick apart what went right. Sadly, they are clearly more about making money (and probably taking it from the drivers than their own profit) than maintaining a good reputation. I hope their decision to keep $375 was worth the thousands of dollars they will lose down the road, because they simply do not care about their customers.

a disaster. I confirmed twice via phone during the booking process about the total amount of kids, ages, and what car seats were needed. They understood. Then they sent a confirmation email prior to the wedding date that looked OK, which I confirmed. Driver shows up with ONE less car seat, and the other TWO car seats don't fit the 2 other kids that we requested for. So now 1 mother is crying feeling guilty for not wanting her kid without a seat, the brides mom is freaking out calling the groom side and none of the kids have car seats to fit in. One of the fathers of 1 kid who's a groomsmen now can't drive together with the rest of us and had to drive his personal car from our location 35 minutes to the bridesmaids location to pick up the mother and their kid and drive to the church themselves. After bridesmaids arrived barely on time to the ceremony, the bridesmaids needed help with flowers, etc that they brought with to the ceremony. The driver didn't get out of the limo to help them who were all dressed up in high heels. Very unprofessional. After calling to complain, I received a small compensation refund which I feel was not enough but I will add that they did at least do something. We will not be using this company again or refer them to our friends/family.

stress free process!

shopping around. We were really sold on their 29 passenger limo bus so two weeks after the first proposal and subsequent surcharge we asked for an updated proposal. We decided again we wanted to book it and asked for a contract and cc auth form. The very next morning after sending everything in they called to say they had another 30% surcharge that their "owner" decided last night at 7:00pm. These people are scam artists who want to get as much money out of you as possible.

eceived confirmation for a smaller limo the day before our wedding so we called to verify and we were informed that she never processed the upgrade and they no longer had bigger vehicles available. Another rep, Sandy, booked a bigger limo just for the ride back and even sent us a confirmation email. She calls back an hour later saying the system wasn't updated at the time and they actually had to cancel that order too. At the end of the night (around midnight) a woman was sitting in the limo bus in the very back of the parking lot so we walked all the way over. She says she was supposed to be our driver but that she was tired from a long day of work so she had asked someone to cover for her and wasn't getting an answer. So we sat around waiting for her to tell us if this new guy would be our driver. He apparently agreed to it but then we had to wait even longer for him to get out to our location. The woman ended up saying she'd drive us back to our hotel, which was 30 minutes from the venue so our night was getting delayed even longer than it should have. By the time she pulled up to our venue entrance and we all got boarded, the guy shows up but she tells us to just get on her bus. So we waited just to drive back with our original driver at the end. Very unprofessional, confusing, and time consuming. I normally do not provide feedback or write reviews. However, I would not want another bride and groom to experience the stress and anxiety we experienced the day before and on our wedding day with this company. There are plenty of other accommodating and reasonably prices limo services in the area if you do some research.

t the 22 passenger bus. Luckily, we only had 22 passengers, but we wanted the extra space so that's why we ordered the bigger bus.

tuxes and I'm in a wedding dress. I wish the limo could have been a lot cooler. Our driver really didnt speak to us and wasnt personable. Regardless, we got to where we needed to be and back, and the price was comparable to other companies for an SUV limo.

se we needed to reserve several limos for our wedding day. We had a the displeasure of communicating with Francesca, who did not respond to emails and when we asked to schedule a time to view the limos she just ignored us completely. This is very unprofessional. There are a ton of affordable Limo places in the Chicagoland area that will find time to meet with you, show you the limos and sit down and talk to you about your wedding day. M&M will not even try to accommodate your schedule if you want to view their limos in person let alone respond to questions. So I strongly recommend that you do not even waste your time and frustration trying to reach out to M&M because more likely then not you will not even hear back from them. It is sad that we had such a poor experience but luckily we were able to book the multiple limos that we needed for our wedding day with a more responsive and more customer friendly service.

, IL 847-257-2111 www.mmlimo.com. The passengers of this bus consisted of 22 children and 34 adults not including the driver. The intention of the trip is to drive for 5 hours looking at Christmas lights, watching Christmas Movies and partaking in other fun activities. Immediately on departure we noticed that the DVD would only play our English DVD of the Polar Express in Spanish. The driver suggested we stop at Walmart and purchase a new DVD which we did. The new English DVD played in French. We sat for over 15 minutes trying to get the system to work. The driver had us search the bus for the remote to the system which was nowhere to be found. We proceeded without a functioning DVD. As our route continued we noticed the bathroom light would not work and the toilet would not flush. When addressed with the driver he pulled over and tried to see if the light or toilet worked. He advised all passengers the light was burnt out and we need use our cellphones when in the bathroom and provided us with a bottle of water to flush the toilet. As you can imagine this was not an easy task with children. As the trip continued on we had problems with the intercom system working. The driver had us unplug it from the wall numerous times as well as he pulled over and turned off the bus to “reset” the system. Since December 17th Dan and I have had numerous conversations with the Bus Driver Manager by the named of Alex. He told us that our “beliefs” of these systems not working were not true and everything worked just fine. He also advised that Coach Bus Lavatory’s freeze up after a certain temperature. The high for December 16, 2017 was 48 degrees. And we have rented coach buses for 6 years and this has never happened. Our trip on December 17, 2016 the daily high was 26 degrees. We had asked Alex for some sort of a refund to give back to the families that were on the trip. After numerous calls his response was that since our allegations were not proven he will only give us 10% off our next rental. Friend and Family we all know the truth and this is such poor business practices with M&M Limousine especially during the holiday season.

someone to respond to an e-mail once I said I would like to move forward to book, and none of my phone calls were ever returned. If they cannot be reached in the middle of a sale to take a deposit, I highly doubt they will once they actually get your money.

. They sent another car and they took the responsibility for the car change and the delay. They were extremely professional in how they dealt with everything. I now know this is a company I can trust and will be definitely using them in the future.

because we could not have asked for a better experience!

xtremely kind. I highly recommend them!

royally screw it up. Absolutely horrible experience for everyone on the bus, and it pushed everything back a half hour for the entire night due to their gross incompetence. Don't do it.

on the shuttles but heard from our guests that it was a very enjoyable experience!

guests back and forth from the reception to the hotel at the end of the night for 3 hours. The 22 passenger limo arrived on time at 11:30am to pick up myself, my bridesmaids, and my parents. We were all loaded and ready to go at 11:40am for a 1 pm ceremony. PLENTY of time. We were picked up on the northwest side of Chicago near Park Ridge, and supposed to be dropped off at Holy Family Church downtown near UIC campus. Within one block the limo driver went the wrong way and we asked immediately if he knew where he was going, he assured us he did. We ended up in Oakbrook (where our reception was) 22 miles out of the way. At one point Mark (the driver) pulled over on the side of 294 (which we should not have been on to begin with) because he had no idea where he was going. Our photographer was following us and she pulled over as well to see what the heck was going on. THANKS JAIME CAMPANELLI for you your wonderful help and beautiful pictures!! He continued on, clearly still lost. We finally neared the church just after 1pm and he turned down a dead end street that was clearly marked. We all started shouting form the back that he would not be able to get out, but he continued to drive all the way down which he had to back this huge limo out from. When we finally pulled in to the parking lot around 1:15pm (15 minutes after the ceremony was to begin), all the bridesmaids rushed out dropping there bags at the side of the limo to be transferred to the party bus. My dad and I were the last to leave the limo, and the driver admitted to us verbally that he had been on his phone not paying attention and it was completely his fault. Because the ceremony started late, we were forced to cue our Church pictures short as another ceremony was set to start at 3pm. Once in a lifetime photos I will never get now. In addition, the party bus driver's last hour he was supposed to be shuttling from the hotel to the reception hall. I heard from multiple guest that he was taking strange round about ways to literally go across the street. He also refused to take my mother and father in law (who needed to get there asap for our receiving line) until his bus was more full of people so that he wouldn't have to take extra trips. Mind you the contract was for unlimited stops so this should have been a non issue. Despite MULTIPLE calls call and emails to M&M limo, I was only compensated $40 for this nightmare experience, despite spending $2,200 on transportation throughout the day. Alex who I was told I needed to talk to, would not respond to emails or phone calls. The only reason anyone ever responded is because SUE (who seemed to be the only one able to help me) got involved. I was asked to type up an email and they would get back to me. Someone named Sandy eventually called back on the 4th of July when I was out of town with my family. I called the office back later in the week and was told no one that handles complaints was available to talk to me and no one ever called me back. After multiple emails and phone calls without anyone (except for maybe Sue who could not help me) caring about what had happened since they had already gotten paid, I gave up. Of all 14 vendors I used on my wedding day, M&M was by far the WORST!

sts. And the price is right! Place the word "Wedding" on any transport service and you get inflated prices. M&M was fair and affordable. Thanks so much!

d someone in our bridal party that was in a wheel chair and their Sprinters didnt have an option to have him on there. But otherwise, everything else was great! If we ever need transportation in the future, I would use them again in a heartbeat. Totally would recommend them!

resentatives that answered all of my questions. I received a text the morning of our wedding with the driver’s name and phone number so I could contact him directly if any of our plans changed. The driver arrived on time and was very professional and knowledgeable about how to get around downtown Chicago (one of my biggest fears). We were able to play music and enjoy the best day of our lives stress free thanks in part to the team at M&M. Definitely would use their services again if I ever need it!