Working with the salesperson was fine. She responded to me quickly and her communication was very clear. Our schedule was clearly never passed on to the driver/dispatch. Our driver arrived at the wrong location late. Thankfully, we had people a...t the location that he went to who told him where to go. His first pickup was supposed to be to bring the groomsmen to our “first look” location, but instead, he brought all of the groomsmen to the location where all the bridesmaids and myself were. The bus had all of the shades Down so no one was able to see where they were until they had arrived. As soon as the boys got off the bus, they noticed they were in the wrong place. Unfortunately, this resulted in my husband and I seeing one another prior to our planned “first look”. Instead of having the sweet moment we had planned, we were both panicked and upset by this oversight.
We booked for over 8 hours for escort and shuttle service on NYE. After we realized that the driver had no clue where he was supposed to be and when, we gave him instructions about where to go next. After dropping us off at Each location, the driver would ask "am I done now?" Why would I book over 8 hours of service and let him leave after only 2 hours?
The security guard and the driver were clearly baked and high as kites as they drove my friends and family around the city. One of the two of them managed to leave their seat to watch everyone depart the bus, but that was about it. No assistance to anyone, let alone girls in heels, entering and exiting the bus.
Everywhere we went we had the blinds down but the routes these guys took were insane. I intentionally planned my wedding logistics all within a mile of each other to cut down on travel time. These guys took the LONG way every time. I couldn't believe how 5-minute drives managed to take 20-30 minutes. I know there was traffic, but there weren't road closures until much later that evening, which I had planned for - why didn't they? These are supposed to be professional drivers who are experienced in this type of logistic. We booked a separate shuttle bus for the end of the night, 12am-2am, to shuttle guests safely to their hotel after a night of drinking at our reception venue. I'm not sure how this happened, but somehow the same limo bus arrived for pickup instead of the booked shuttle bus. I don't know if the bus was on time because I wasn’t leaving right at 12pm, but after taking the first round of guests from the reception to the hotel, the driver decided that was a good time to go home and go to bed. No joke.
By the time I was leaving, there was no bus. I had a friend call them. The driver said he went home because there were only a few people on the first ride, so he thought he was done so he went home for the night. The driver groaned and eventually showed up for one last shuttle. This was around 1:30am.
Several of my guests had to purchase Uber rides, which were surging at the time, of course.
These men smelled of marijuana and I don’t feel we were safe; but I was not about to further ruin my groups’ logistics or risk sabotaging future logistics of our day.
I allowed a lot of time to cool down about this before posting to allow M&M time to rectify the situation. They responded to confirm receipt of my email, but they did nothing else . In hindsight, I should have printed the schedule for the day of, but I didn’t feel that was necessary given that I had sent my schedule 3 weeks in advance.