Future renters beware. If I could rate this company zero stars, I would. My husband and I were married on 11/7/2020. Even after our big wedding was canceled due to covid, we dec...ided to continue to work with this company in good will and not hurt businesses affected by this pandemic. We decided to rent a limo for our small wedding of 25 people through their manager Jay. On the day of the wedding our Driver Felix showed up to our residence, Felix seemed nice enough, but sat in the limo the entire time my mother brought items out to the limo. Obviously this was frustrating to my mother and I. Mind you, prior to entering the limo I gave Felix an envelope containing his 20% tip, hoping, in good faith, he would provide us with great service. I will also note Felix’s driving...break heavy is an understatement. Now, I don’t know if this had to do with traffic, or the fact he wasn’t paying attention to the road. At one point I unbuckled my seatbelt to retrieve something from my bag, and went flying forward hitting my face on the bar on one of felix’s brakes. Fun start to our wedding, but again I was not going to let it ruin the day. After our ceremony Felix asked my husband and I if he could go home to have dinner with his family in watermill while we were at our reception at bistro ete (also in watermill). Since it was in close proximity to us, and we were on our wedding nuptial high, we gave Felix permission to go to his house in watermill for dinner. Towards the end of the night Felix came back to the restaurant and began rushing us to leave and explained to us that the limo was needed for another group. I found this odd but we left. When we got back in the limo, I noticed all of our belongings were all over the floor, my bag was open with my wallet on top which was also open, and my leather jacket was missing. Thinking my mom must have removed the jacket for safe keeping, I didn’t think anything of it. The next morning, I made inventory of all of belongings especially the jacket. I called my mother who stated she didn’t take the jacket out of the limo, so I called jay at M&V limo. Jay stated he searched the Limo with negative results. Our next call was to Felix. Felix seemed very nervous and explained to us that he went home to watermill and “always locks the limo doors” and finished with “that’s the honest truth”. Finding our conversation odd and suspicious we filed a police report and requested m&v manager Jay send us the gps coordinates of the limo. Well, we when we received the coordinates, it turns out our driver Felix did not go to his home in watermill, but instead went to rocky point. When police further questioned Felix about the gps coordinates he explained that he went to a party in rocky point but could not provide further information about my missing jacket, and stated “he doesn’t know what happened to it”. I repeat he drove the limo to rocky point for a party, on our dime. Needless to say my husband and I were furious that our good and kind gesture was taken advantage of. We immediately contacted M&V limo to receive a refund or mediation to this wrong doing. Well, M&V limo stated that they are not liable for any items left in the limo (in contract) and would not be providing a refund. Not even an apology. I am writing this review, because I do not want another family to be taken advantage of by this company ever again. Shame on you M&V limo and driver Felix.