Marina Morrison

I bought my wedding dress from Marina Morrison in February 2018 and it was by far the biggest mistake I made in the entire wedding process! Truly this company, both Maribel who is the store manager and the owner Rick Wee, were absolutely horrible to deal with. They do not stand behind the products they sell or the representations about quality made by sales associates. Be very careful before you do business with this store. Read every single fabric tag, every single detail on your receipt, etc. I was a stickler on one point relating to my wedding dress- it had to be made of natural fabrics (i.e. silk) and not synthetic (i.e. polyester). I thought I had lucked out when I found a sales associate at Marina Morrison who happily agreed, even going as far as to say "no one should be married in polyester on their wedding day". I tried on a ton of dresses and eventually settled on a Lihi Hod skirt and top. I specifically asked the sales associate, even though it seemed like a stupid question given the total of my order was north of $6,000, to confirm the skirt's fabric content. She confirmed that of course the skirt was made of 100% silk. I checked the top's tag and noticed it had some synthetic fabric in it, which I was told had to do with the bodysuit portion of the top you can't see (basically underwear). This is where I made my biggest mistake. I trusted the sales associate and never check the skirt's fabric content tag. I happily signed the paperwork with all sorts of releases of liability on it. I told myself this must be included because finicky brides probably order dresses and try to cancel them all the time; not something I planned on doing so no problem. I picked the dress up a few months later. I took the skirt and top to my tailor, who was also well aware of my feelings about synthetic fabrics. She informed me immediately upon touching the skirt there was no way the lining was silk and she suspected the outer to be a silk/rayon blend. I was at first stunned, then just totally burst into tears. I wasn't sure who ripped me off- Marina Morrison of Lihi Hod. I thought it could be possible Marina Morrison had no idea the standards at Lihi Hod had dropped and was sure once I told them they'd fix the problem. Not only did Marina Morrison not fix the problem, they immediately referenced their "No Refund" policy and told me the associate who had helped me pick out my dress had also left the company so there was no way they could verify her claims or help me in any way. I was totally shocked by their behavior and complete lack of empathy for a problem with a product I bought from their store!! I referenced my contract immediately and realized they had written "Crepe" in as the fabric content of the skirt. Crepe is not a type of fabric, it is a type of weave. I hadn't caught this when I signed my receipt. I don't work in fashion and I'm not used to parsing through the details of fabrics and weaves. It was only at this point that I realized why Marina Morrison has such a lengthy release of liability; it has nothing to do with finicky brides and everything to do with poor quality standards and customer service they have no intention of backing up.

Favorite bridal boutique. Not only is it beautiful--in this all white, open-space plan with the best lighting--but they also have the best selections. I saw every single dress I'd saved on Pinterest at Marina Morrison and tried them on, which was epic. They also have beautiful veils! Nora was a pleasure to work with--love her. The only side note: their price range is on the higher end (Oscar, Mira Zwillinger, etc.). Personally, I recommend that every Cali bride go here. When my friends get married, I'm taking them here.

What a wonderful experience, through and through. I normally cannot afford most of the dresses here, but they were the only bridal salon in the Bay Area that carried the dress of my dreams - the Cheyenne by Claire Pettibone (part of her Romantique collection, which is more affordable). I was heart broken when I arrived and the sample size was much too small for me to fit into (I'm a street size 14). However, the staff at Marina Morrison were kind enough to contact the designer to see if she had a larger sample size, and she did! Lucky for me, she was hosting a trunk show there the following weekend. I returned and tried on the dress - it fit wonderfully and I couldn't say no! It was also wonderful to meet Claire herself. Maribel at Marina Morrison is such a wonderful woman - I am so glad she was there throughout each appointment and to help with the alterations process! Nora was wonderful as well. When we ended up needing to return the dress to the designer to get a panel changed out - Maribel handled the situation with class and was truly wonderful. She helped calm down my inner bridezilla :). I'm so glad I had such a wonderful staff to work with! Also, the salon itself is beautiful. Truly a dream like experience every time you go in.

Short story: I found my wedding dress at Marina Morrison, and had a lovely experience working with them from start to finish. Friendly, professional, and super special. Definitely very expensive, but quality, attention to detail, and smooth coordination was all phenomenal. Long story: I started shopping in May 2015 for my late April 2016 wedding. Marina Morrison was the 4th store I visited, and by far the most elegant, airy, and lovely space. The fittings were easy - fun to spend time with the dress on, and they were always helpful and professional. I also ordered my veil. In the end, my dress fit amazingly and the veil was perfect. I couldn’t have been happier with my experience or the end result. I felt special every time I got to go to the store, which was a fun part of the process since so much of wedding planning can get crazy feeling. Also, the pickup at the very end was super easy and well coordinated! They made it super easy and low stress and brought the gown and bag and hanger in a cute bag all right to the car at the curb. So easy and fun. Loved being a Marina Morrison bride! Definitely blew my hypothetical budget away, but did so wittingly and it was really worth it to me in the end to know the quality and process was so great.