Marquee Event Rentals - Austin

responsive and great to work with. We would hire them again.

ns for our ceremony and reception spaces.

to get a full picture of what the day will look like. I can't recommend them enough!

ld be the communication, and the vendor bringing up a concern the day before our wedding (which ended up being resolved but was a pill to have happen on such short notice), and an unexplained charge to our account. But once this charge was questioned, we were promptly refunded. <3

he day of, I can only say positive things about Marquee and recommend them for their rentals!

them they didn't know who we were and were perpetually confused. This wasn't too big of a deal until the day before our wedding, when they were late to set up the tent for the other couple. I got a phone call from the venue coordinator telling me that the clear tent was "hideous" and that the other couple was upset and wanted it to come down. Marquee insisted that it was moisture that had made the tent opaque (with one clear panel [new] clearly showing the contrast) although all of our other trusted vendors had never heard of this and told us it was simply old and faded. Marquee was very argumentative and defensive, making the whole situation that much more stressful. We opted to not have the tent, at the urging of our other vendors, and it's been a nightmare dealing with them ever since. We had compared quotes from several companies while planning, and while Marquee was still insanely expensive, it was less expensive than the others. However, the reduced cost was not worth the headache - never mind the fact that we paid for a tent that we never received.

hot it was going to be on our wedding day and were able to add them to our order the day before. They also were one of the few places who carried BBJ linens and offered a HUGE selection of linens. Highly recommend Marquee rentals for your event!

ing early in the morning. When I went to see the tent the day before the wedding there was not enough draping fabric so I had a melt down. I had envisioned this tent for months and it was not what I expected. Rachel was out of town for Christmas break but I spoke to Jordan and she immediately took action! Within 30 minutes Caroline, Delia and Spicy were on site to fix it. They even called me right before they were finished to make sure it was exactly how I wanted it. It is inevitable that mistakes will happen but what is most important is how you handle them when they do. Marquee was incredibly professional and quick to respond to my request and made my wedding look so beautiful and glamorous with the full draping on the entire L shape tent. I am so grateful to have worked with them and highly recommend their services

delivered and picked up the items I rented on time. Highly recommend Marquee rentals!

hat we were able to physically set the tables so we could visualize how it would look the day of! Go to Marquee for your rentals - you will not regret it!

ur wedding.

ded!

mething wasn't right they had another item delivered to them (the crew lead didn't like the wall of my cake tent because it wasn't in good shape so that was replaced & there was a couple string where the bulb didn't work so they had them replaced). They did put all their lights on one of my shop's outlets & melted it though. Buuuuut... The crew that showed up with our rentals were HORRIBLE! They didn't have the ceremony or reception diagrams that I had submitted to tell them the placements. So I got them one from my phone (it's all I had). They began to set up my ceremony chairs incorrectly & when I told them it was wrong they said "Maybe you should move them myself." (Insert my very first brideszilla moment) Move it myself?!? I paid for them to do this. I had to draw out the aisle so they'd understand while the team lead looked on like this wasn't his job. Luckily, his crew understood & they began shifting the chairs around. I came back to check on the situation later & they had set the reception up wrong. Team lead guy didn't want to move again so I had to drag the tables myself... Again, his crew followed my lead. I had the wrong cocktail tables (they were ones that didn't need tablecloths so since they were wrong they didn't fit into our theme), I had too many 6' tables, they set my cake tables up on uneven land which resulted in the grooms cake falling to the ground & almost losing my cake (Me & a couple other people caught my cake as it was sliding by grabbing the table) which resulted in a super early cake cutting & rushing. My bar was set up in the wrong place, too. After telling them to move it I went to get ready & never saw the situation again. It was never moved. They set it next to my chicken coop?!? I was refunded $300-ish dollars... Which was kind of a slap in the face. That $300 was basically the overage of tables & the wrong cocktail tables. However, I'm out: 1. The repair of my electrical socket/outlet in my shop. 2. The cost of our grooms cake that we never got to enjoy.

k up. The team is very responsive and always made sure that I had an update on the order as I continued to add and remove items. Great customer service and an great inventory of useful items at reasonable prices!

nd touch everything. I could have spent hours there! I wish I could remember the lady's name who helped us. She was so bubbly and happy to help us. When we went back to pick up our reserved items, they had everything ready to go and it didn't take much time at all. We even added some extra napkins and tablecloths and they got those for us right away. Everyone was so polite and helpful! I would recommend Marquee Rentals to anyone having a big or small event. They make everything so easy and perfect, just wish they weren't so far away from us.

n at the end but were happy to explain what they all were. I'm not saying I loved that bit.... but the wedding looked beautiful and I wouldn't have chosen another group to rent my linens, tables or table décor from. Thanks!

the linens were only available to view in a catalog. I wanted to make sure the shade purple of the linens was accurate, as pictures can be deceiving sometimes. Leading up the wedding, we had to make an adjustment to the quantities needed. It was incredibly easy to change the quantities with a simple phone call. We chose to pick up the linens and deliver them to the reception location, as we thought the delivery cost was a bit steep for only needing to be delivered a few miles away. We left for our honeymoon and another person was able to drop of the linens with no issues. We highly recommend Marquee Event Group.

to anyone!

50% deposit. This 50% deposit "holds the tent and the labor" but is non-refundable if the weather is nice and you won't require it. It's a difficult pill to swallow when you pay an $800 deposit in case it rains on your wedding day and not get a single dime in return if the tent isn't used. Basically $800 down the drain and Marquee pockets the profit. The "labor they secured" isn't paid, so Marquee keeps it all. Sad to see a company take advantage of people planning important outdoor events like this. It basically boils down to a scam. On top of this, their customer service is extremely poor and unprofessional. I had to call back 2 times and remind them to send the final contract and the person sounded very annoyed I was bothering them. If you're thinking of booking a tent for an outdoor event, just take that money and burn it, at least you'd get some entertainment value out of it. If we did it over we would have used Premiere Events or Capital Tents. Bottom line, keep looking for a better choice. I guarantee Marquee Tents will disappoint.