Marquee Event Rentals formerly All Seasons Event Rental

rpieces, and quite a few other items for my wedding next fall. In June of this year I sent off for information and after a couple days I heard back from Heather. She asked for some more information to give me a formal quote and I sent everything she was asking and never received a response. So I sent the email again and still no response. So I focused on booking other vendors for everything else. Fast forward to end of October. I called and left a message to try and get more information letting them know that I wanted to work with them and hadn’t heard from them, and a week later I get a call from an older woman named Amy. We set up a time to meet for a Tuesday night at 5:30pm the following week. The conversation was very short and I didn’t feel it was very warm or friendly. My mother and I show up for our appointment after driving an hour to meet them and walk into the building and there is no one there. The guy from the catering company upstairs called Heather and Amy and someone else. All who said they didn’t have an appointment set up with me. It wasn’t even the fact that they made a mistake and someone forgot. But I have managed for several years and customer service is a huge factor when doing business. The fact that no one took ownership and apologized or asked the guy from the catering company while on the phone who I was or for my number to call and try to fix the problem was terrible and not professional at all. How could I even trust that my order for my rentals wouldn’t be lost or would actually make it to my venue on wedding day? Sad part for them is, I dont have a budget either as my mother is paying for everything and it’s a 200 person wedding. They totally lost my business

had ever had. When I was reaching out to vendors, I was looking for a round white dance floor. The owner, told me he didn’t have one but would look into it. After some time, he let me know he could do it. I was thrilled and told him we would move forward. Moving forward - everything was a disaster. The customer service was horrific. I was stuck working with someone who had no idea what they were doing and come to find out was fired - which is fine but then I started working with a senior sales associate who also couldn’t answer the questions I needed. Finally, my hotel had to reach out to another contact for me to then receive a call from a woman telling me that they needed to charge my card again - after working with the gentleman who got fired for over two months to pay and reserve the dance floor. She called and told me that my CHAIRS had to be paid for. It was such awful customer care. Moving forward - the dance floor was installed at the hotel and was NOT WHITE!! It was a huge focal point for our reception. I called furious and then had someone come and cover it with a white vinyl - that person complained to MY family and friends while setting it up stating that he didn’t understand why someone would want a white dance floor - BECAUSE I PAID FOR IT!!! The dance floor scuffed so much because it wasn’t actually white and the covering they put on it didn’t hold up through the night. Absolute worst experience EVER and do not recommend using them.

I might add took over two weeks for her to come up with and, it ended up being an old bid for someone else from 2 years ago ! I would never recommend anyone going through this company they treat you like you are simply bothering them for their business !!

. Thanks to all of them!! Made our big day and the sert-up/takedown stress-free! Ashton and Kaela Stephens

s team listened to our needs, our wants and provided us professional feedback and suggestions. After all, they do this all the time! The venue was exquisite, the decor and details were just as imagined. Very large thanks to Jennifer and team for making the event seamless up until the wedding, and the wedding day itself seamless and simply perfection!!! Blessings~ The Bruns

the order was placed, I received no confirmation for the day-of, and then the morning of my wedding, when the tablecloths were scheduled to be delivered to my venue, I only received 5 of them out of 25. It then took about 5 phone calls, and the full day for the rest of my order to be delivered, and there was no explanation given as to why they weren't there with the first part of my order. We ended up receiving all of the tablecloths about 30 minutes before my ceremony started. Luckily, I had a coordinator for my wedding, so this was not something I had to deal with directly. However, it was a super unprofessional and frustrating situation. The day after the wedding, my parents then had to return all of the tablecloths to the vendor. In the end they did refund me the $75 I had to pay for delivery one way, but I received no apology or anything beyond that. I wouldn't recommend this company unless you want a lot of headache and unneeded stress.

in invoices , difficulty picking up on agreed day( order wasn't ready) - This is all even after involving a manager after the 3 red wrong invoice and refusal to call instead of email - Save yourself the stress

ick up our order the day before the wedding, it was also incorrect. At the end of the day we got what we needed, but it was just a stressful situation.

imeline, they played an extremely large part in helping make our day even more amazing than we could have imagined. We got married at a private residence, so we had a blank slate for rentals. It might seem a little overwhelming to be planning a wedding out-of-state and needing pretty much everything (tent, chairs, tables, etc), but Vernon and Emily took that stress off of our plate! Vernon visited the residence and provided his recommendations and input so we wouldn't even have to think about what all we'd need. From email and phone planning conversations, an in-person meeting, delivery, set up, the big day, and striking all the rentals - we cannot thank you all enough, especially Vernon and Emily. We are so appreciative of your hard work and responsiveness throughout the planning process and beyond. We will recommend you any chance we get. Thank you so much!

things that were not from them. They are such a well-known and respected company, that other vendors work so well with them. We had a great experience using them. They went above and beyond to accommodate and execute . HIGHLY recommend them.

she sent me another bride's invoice. More personalized service could probably be found elsewhere.

and I was not told so I was sending her emails that no one was getting and calling and not being put through so it was about three weeks of miscommunication. After that it got a lot better. I was put in contact with Rachel who was amazing! She was so organized and professional and actually returned my phone calls and emails in a timely fashion! I would definitely go with them again. The only con to using them was that I was told they would drop the rentals off for me to set up at 8am. It was 10am until they got there and I had no way to contact anyone. I only had office numbers and no one was picking up on a Sunday morning. There was no one i could call to see where my rentals were and it was a little stressful but as soon as they got there luckily i had family and friends that could stay behind and set everything up as I had to leave as soon as they arrived to go get ready for my big day! Overall a wonderful company to work with and I would definitely do it again if I had Rachel the whole time!

I had all sorts of ideas and things I wanted and they helped bring it all together! From our first meeting to my way to many emails to them, they were always there to help and make changes. Thank you so much for helping me create the reception of my dreams, it was perfect!!! Abby & Blake Smith

t the process over. I got a quote, but decided to go with a company that was closer because it was the 4th of July and I didn't want to travel that far for chairs. I never signed a contract or or gave a deposit. I simply asked for a quote. I have been receiving bills since August for a contract that I never entered into. Be careful when getting a quote. They will charge for something that you never contracted to rent.

beyond for us and was very personable and made sure we got our dream wedding! couldn't have done it with out her!!!

mpany for your rental needs!!

ve the best experience. We had an email conversation to setup an appointment to come to their showroom, but the email was never confirmed by them. When we showed up at the showroom, we worked with an employee who was not assigned to our wedding, who apparently had difficulties communicating with our assigned employee. We found table runners that matched our colors perfectly, but what we picked out at the showroom was not what was delivered to our venue. The table runners were the wrong color, and they actually clashed with our colors. I still cringe when I think about how awful the table runners looked. If they weren’t sure what color we wanted, they should have double checked with us.

dy. I guess it depends on who you get there as your contact person and how much money you drop in their laps.

us when we walked in. We stood at a desk and waited, a guy was even behind the desk talking to another guy, looked at us, and never acknowledged us. When we were finally helped they didn't have our paperwork and we had to wait for them to track it down. They weren't the most polite customer service people I ever met. The tables were beat up and chairs weren't clean. Nothing major, and we were covering them anyway but still worth noting.

oing to them. Our first meeting with the gentleman who was assigned to our venue went well, however we spoke to him once and our wedding was passed on to someone else. She was rude to us when we told them we didn't need all rental items from them and she told us to "keep their items separate from all other companies items, as they didn't even want to rent partial items and risk us mixing everything up". We found this to be rude and immature as most people rent/purchase items from different places depending on what the best deal/value is. They were extremely over priced, and were misleading about when we would receive our rental items. I will say the finished product turned out great, but it wasn't nearly worth the hassle of all of the b.s. leading up to the day of our wedding.

eliable vendors!

. She walked us through each wedding detail to make sure All Seasons knew exactly what we wanted. On the day of our wedding everything looked more beautiful than I could have even imagined. I was blown away with their work and really impressed with the staff for setting everything up so perfectly. Our coordinator was at our reception making sure everything was as we discussed. I would recommend this company without reservation.

ding party, my grandmother, my 18 month old flower girl and myself had to walk down stairs. This also caused there to be no back exit out of the tent. A parent was trapped with a crying baby with no way out.

didn't need THAT stress.....

rkers were fast and efficient. Their prices were reasonable based on other rental companies I researched. I would recommend them for any budget!

o mar the hardwood floors. The tables they rented us had bare metal pipes for legs. No covers and nothing to protect the floors. Luckily we very carefully set up and no damage was done.

That is not what we got. The persons' who delivered from All Seasons left a mess behind that my wedding coordinator had to clean up, they did not set up the lighting as we talked about and my wedding coordinator also had to fix, and then All Seasons had the nerve to contact me because they were missing linens from my order. They were the one's who delivered and picked up everything and we even paid them extra for set up, which again was not they way we wanted. Although we were still pleased the way our wedding turned out, we were very disappointed for not getting what we paid for. The guests loved the decor, but again, it was not what we paid for. I suggest not going to them for lighting. The lighting is very cheap looking and not strong at all. Go to a specialized event lighting business. I wish I would have read the reviews before I decided to go through All Seasons. They have not responded to my email nor apologized for not setting things up the way we planned.

r and they repeatedly got it wrong, despite me calling them to correct it twice. I ended up using Accent Rental, and they were very professional and so much easier to work with.

to make the decorations 'pop'. They were great.

g when we were setting the chairs up I discovered that A, I didn't have the total chairs that I paid for and B- the tables that I was told would fit 10 people barely fit 8. So I had to call my coordinator at All Seasons that morning and order more tables, get the rest of my chairs and order more linen. The good thing is my coordinator got right on top of it and made sure I had all the extra things I requested. Over the weekend All Seasons made a total of 4 trips to my parents home to ensure my order was right. They even ate up some of the cost due to the mix up, so the mini crises that could have been a big crises was avoided. Everything was there in time for my decor to be put up. Overall, when you are not able to walk into a rental place to look and browse on the things you want you have to trust the experts that they give to you. I was planning a Kansas wedding from Texas, so that was not possible. Even with the small things that went wrong, their staff was well aware and informed the day of my wedding so no matter who my coordinators called everyone was on top of the situation at All Seasons and for this very reason, I recommend them. In the end I got exactly what I paid for and it was money well spent!

e, they still came through with our linens, and no one but us knew anything- they were able to recreate what had been lost on short notice, and deliver everything on time and make it look great.

she does answer the phone she is extremely rude and unhelpful. I don't care how busy you are, customer service comes first! I was quoted a certain price in an email, then when I received the contract the price per chair was a dollar more. She explained that she answers a lot of questions everyday and must have gotten "confused." Had it been a verbal quote over the phone it would have been one thing, but it was written in black and white in an email and they should have honored the initial quote, but refused to do so. She constantly seems annoyed with any questions or requests. Her phone etiquette and tone is awful. I have the voicemails to prove it. WE picked up, set up, and returned the chairs ourselves. When we inquired about delivery, set up and breakdown they were less than willing to work with us, and the cost was outrageous...almost half as much as the rental cost. We returned the chairs on the Monday following the reception like we were supposed to. This company is clearly unorganized because I received yet ANOTHER snotty voicemail from Jennifer asking where our rental chairs and linens were…a week and a half AFTER they had been dropped off. I would definitely not recommend using them, or at least request that you do not work with Jennifer Lewis.

r the tent so we did not have to separate our guests. There are not too many options for rentals in the KC area so we opted to go with All Season's. My feelings here are mixed as the tent turned out beautiful and really added a special touch to our day. The customer service we recieved however I would have to give 1 star. The account manager we had to use (I would love to list her name but won't go there) was not great to work with. She was terrible at returning calls usually 3 to 4 days later if even at all. She took the information down in correctly, mis quoted me and did not respond to e-mails where I had corrected her with details. With a week before the wedding I was nervous about only the tent and this particular part of the wedding. I called to make sure everything was set only to get a return two days prior to my wedding. The delivery time was not what I had expected and the account manager was very rude to me and tried to put the blame back on myself. This was very frustrating to me as a Bride 2 days before my wedding and I have a vendor who should be poised in customer service who was very rude. She should have apologized and tried to make the situation corrected but instead her response to me was that it was already late in the day and she needed to get off the phone with me so she could try to fix "My mistake" I was so upset when I hung up the phone with her. She never did get the situation rectified. I will say however that the gentleman who delivered my tent made a point to deliver it early in the morning before my venue was even opened. he called me that morning and it set my nerves at ease. I was so happy to show up and have the tent set up and ready for me and my crew start decorating. Unfortunately due to one person my overall rating of this vendor is 2 stars. Thank you to the guys who worked so hard to set up our tent. And to the Account Rep, I hope you learn in future to have better customer service skills as I have to say you were the worst person I dealt with during the plannin of my wedding.

service wasn't bad either. Would highly recommend for services!

white trash for not having my venue ALL day Friday, until Monday. When my fiance and I went in to the shop in person, she was still so rude that we decided we would go somewhere else and pay more (to rent a dance floor) because we hated her so much. The other place ended up not having a dance floor available on our date, so we went with All-Seasons. TWO days before the wedding, they called and told us they didn't have enough pieces and we wouldn't get our dance floor. My fiance asked if they had a warehouse and told them to check again. They checked, said they had enough, and told us to pick it up as planned (we picked it up because they couldn't deliver it when we needed them to.) As they set it up, they still shorted us the 2 pieces they said they didn't have!!!!!! So basically, they lied to us when they said they found the pieces. Honestly, the missing 2 pieces aren't why we hate them so much, it was the horrible experience of working with Jennifer. Go anywhere else if you can, unless you want her telling you how horrible your venue is compared to what other brides have.

ompany to double check time for set-up and pick-up they failed to arrive on time. After sitting at the church for two hours they finally showed up acting as if it was miscommunication and not their fault. Once they got there they didn't have the right tools or measurements and had to return to their headquarters. What was supposed to be an hour job turned into a five or six our job. Once they completed the job there were still things we had to go back ourselves and fix. The job looked rushed and put together carelessly. We would NOT recommend this company to future couples who are not willing to baby-sit a company.

Then they showed up 30 minutes early to pick up the chairs and the wedding had justed finished up and they were ready to get the chairs and go.

alter and even an enterance into the ceremony area. They made a very public place seem very intimate. The service was great, the quality was excellent, but it is a bit pricey. I would recommend them.