Marquee Event Rentals formerly All Seasons Event Rental

even behind the desk talking to another guy, looked at us, and never acknowledged us. When we were finally helped they didn't have our paperwork and we had to wait for them to track it down. They weren't the most polite customer service people I ever met. The tables were beat up and chairs weren't clean. Nothing major, and we were covering them anyway but still worth noting.

ned to our venue went well, however we spoke to him once and our wedding was passed on to someone else. She was rude to us when we told them we didn't need all rental items from them and she told us to "keep their items separate from all other companies items, as they didn't even want to rent partial items and risk us mixing everything up". We found this to be rude and immature as most people rent/purchase items from different places depending on what the best deal/value is. They were extremely over priced, and were misleading about when we would receive our rental items. I will say the finished product turned out great, but it wasn't nearly worth the hassle of all of the b.s. leading up to the day of our wedding.

sons knew exactly what we wanted. On the day of our wedding everything looked more beautiful than I could have even imagined. I was blown away with their work and really impressed with the staff for setting everything up so perfectly. Our coordinator was at our reception making sure everything was as we discussed. I would recommend this company without reservation.

lf had to walk down stairs. This also caused there to be no back exit out of the tent. A parent was trapped with a crying baby with no way out.

ed on other rental companies I researched. I would recommend them for any budget!

tal pipes for legs. No covers and nothing to protect the floors. Luckily we very carefully set up and no damage was done.

sons left a mess behind that my wedding coordinator had to clean up, they did not set up the lighting as we talked about and my wedding coordinator also had to fix, and then All Seasons had the nerve to contact me because they were missing linens from my order. They were the one's who delivered and picked up everything and we even paid them extra for set up, which again was not they way we wanted. Although we were still pleased the way our wedding turned out, we were very disappointed for not getting what we paid for. The guests loved the decor, but again, it was not what we paid for. I suggest not going to them for lighting. The lighting is very cheap looking and not strong at all. Go to a specialized event lighting business. I wish I would have read the reviews before I decided to go through All Seasons. They have not responded to my email nor apologized for not setting things up the way we planned.

orrect it twice. I ended up using Accent Rental, and they were very professional and so much easier to work with.

't have the total chairs that I paid for and B- the tables that I was told would fit 10 people barely fit 8. So I had to call my coordinator at All Seasons that morning and order more tables, get the rest of my chairs and order more linen. The good thing is my coordinator got right on top of it and made sure I had all the extra things I requested. Over the weekend All Seasons made a total of 4 trips to my parents home to ensure my order was right. They even ate up some of the cost due to the mix up, so the mini crises that could have been a big crises was avoided. Everything was there in time for my decor to be put up. Overall, when you are not able to walk into a rental place to look and browse on the things you want you have to trust the experts that they give to you. I was planning a Kansas wedding from Texas, so that was not possible. Even with the small things that went wrong, their staff was well aware and informed the day of my wedding so no matter who my coordinators called everyone was on top of the situation at All Seasons and for this very reason, I recommend them. In the end I got exactly what I paid for and it was money well spent!

ew anything- they were able to recreate what had been lost on short notice, and deliver everything on time and make it look great.

don't care how busy you are, customer service comes first! I was quoted a certain price in an email, then when I received the contract the price per chair was a dollar more. She explained that she answers a lot of questions everyday and must have gotten "confused." Had it been a verbal quote over the phone it would have been one thing, but it was written in black and white in an email and they should have honored the initial quote, but refused to do so. She constantly seems annoyed with any questions or requests. Her phone etiquette and tone is awful. I have the voicemails to prove it. WE picked up, set up, and returned the chairs ourselves. When we inquired about delivery, set up and breakdown they were less than willing to work with us, and the cost was outrageous...almost half as much as the rental cost. We returned the chairs on the Monday following the reception like we were supposed to. This company is clearly unorganized because I received yet ANOTHER snotty voicemail from Jennifer asking where our rental chairs and linens were…a week and a half AFTER they had been dropped off. I would definitely not recommend using them, or at least request that you do not work with Jennifer Lewis.

not too many options for rentals in the KC area so we opted to go with All Season's. My feelings here are mixed as the tent turned out beautiful and really added a special touch to our day. The customer service we recieved however I would have to give 1 star. The account manager we had to use (I would love to list her name but won't go there) was not great to work with. She was terrible at returning calls usually 3 to 4 days later if even at all. She took the information down in correctly, mis quoted me and did not respond to e-mails where I had corrected her with details. With a week before the wedding I was nervous about only the tent and this particular part of the wedding. I called to make sure everything was set only to get a return two days prior to my wedding. The delivery time was not what I had expected and the account manager was very rude to me and tried to put the blame back on myself. This was very frustrating to me as a Bride 2 days before my wedding and I have a vendor who should be poised in customer service who was very rude. She should have apologized and tried to make the situation corrected but instead her response to me was that it was already late in the day and she needed to get off the phone with me so she could try to fix "My mistake" I was so upset when I hung up the phone with her. She never did get the situation rectified. I will say however that the gentleman who delivered my tent made a point to deliver it early in the morning before my venue was even opened. he called me that morning and it set my nerves at ease. I was so happy to show up and have the tent set up and ready for me and my crew start decorating. Unfortunately due to one person my overall rating of this vendor is 2 stars. Thank you to the guys who worked so hard to set up our tent. And to the Account Rep, I hope you learn in future to have better customer service skills as I have to say you were the worst person I dealt with during the plannin of my wedding.

y. When my fiance and I went in to the shop in person, she was still so rude that we decided we would go somewhere else and pay more (to rent a dance floor) because we hated her so much. The other place ended up not having a dance floor available on our date, so we went with All-Seasons. TWO days before the wedding, they called and told us they didn't have enough pieces and we wouldn't get our dance floor. My fiance asked if they had a warehouse and told them to check again. They checked, said they had enough, and told us to pick it up as planned (we picked it up because they couldn't deliver it when we needed them to.) As they set it up, they still shorted us the 2 pieces they said they didn't have!!!!!! So basically, they lied to us when they said they found the pieces. Honestly, the missing 2 pieces aren't why we hate them so much, it was the horrible experience of working with Jennifer. Go anywhere else if you can, unless you want her telling you how horrible your venue is compared to what other brides have.

o arrive on time. After sitting at the church for two hours they finally showed up acting as if it was miscommunication and not their fault. Once they got there they didn't have the right tools or measurements and had to return to their headquarters. What was supposed to be an hour job turned into a five or six our job. Once they completed the job there were still things we had to go back ourselves and fix. The job looked rushed and put together carelessly. We would NOT recommend this company to future couples who are not willing to baby-sit a company.

the wedding had justed finished up and they were ready to get the chairs and go.

a very public place seem very intimate. The service was great, the quality was excellent, but it is a bit pricey. I would recommend them.

lves.