Marriott Saddle Brook

ue to the multitude of issues they gave me in the days before my wedding, as well as during our stay. I will start off by saying Shay Ahmed, the booking coordinator, was excellent to work with, and this review is in no way a reflection of her and her work. She was in touch with me from when we initially booked, to the day we checked out, and it is unfortunate that she had to be the middleman and give me all of the bad news in regards to our stay. She did everything within her power to make everything work for us, but unfortunately, Marriott’s corporate greed and lack of concern for their customers was completely beyond her control (Thank you Shay, for all the ways you tried to help! When we signed our contract, we were told that the bar would stay open until 2am with a wedding block booked (a bartender fee was never mentioned), and that we would be able to host a brunch in the bar area of the hotel, and pay the bill for our guests when we check out. There was no room-setup fee with this option, as we were going to use the bar area. The week of my wedding, when everything should have been finalized already, I received a phone call from Shay informing me of the following; 1- The kitchen for the hotel would not be open, and if we wanted to have a brunch, we would have to pay an additional $200 fee to set up a conference room, and have food catered from an outside company. I did not have the time one week before my wedding to find and book a caterer, so we went with the company they recommended , Bagel Run in Saddle Brook - absolutely terrible. 2- The hotel would not keep the bar open past 10pm, thus not allowing us to have an after-party. They tried to blame Covid, but this was obviously a money-grabbing scam, because the restrictions and curfews had already been lifted at this point, and when I tried to argue, they said that they will keep the bar open, but that we would have to guarantee a $500 bar tab, or pay the difference, in addition to paying a $150 bartender fee. (We stayed at the hotel the night before our wedding, and the bar stayed open with their regular bartender until 2am, and there was no wedding party there.) So it is now 1 week before my wedding, and I had to come up with all of this extra money to pay for things that were not part of my original contract. This was not the added stress I needed when everything should have been finalized at that point. The shuttle company we booked through them (Platinum CLS) was also an absolute disaster. We had to start my ceremony 40 minutes late because our officiant was on the shuttle, and the driver refused to leave until the shuttle was full, even though they were contracted to do continuous loops for 90 minutes. The front desk staff did not do a great job distributing the hotel welcome bags we worked so hard on. Several guests had to go back to the desk and request the bags because the staff forgot about them. Also, when we checked our final bill, the $150 “bartender fee” suddenly became $195, with additional fees that were never discussed. The hotel itself was decent enough, but they tried to scam us out of so much money, and created so much unnecessary stress just days before my wedding, that I would never wish on another bride. Do yourself a favor and look elsewhere for your hotel block.

had to ask the waitress if there was gravy in the kitchen she could bring out. The beef was served barely warm. No Venetian Table and the wedding cake was dry. One bartender and there was always a line for drinks. If they paid more than $60 a head, they got robbed

riott had it all. The lobby is on a grander scale and has a modern more luxurious feel upon arrival. There was a very nice and spacious bar that was used by guests both before and after the wedding. The rooms are large and comfortable and the suite offered plenty of room for my husband and his groomsmen to get ready in without feeling cramped. I worked directly with Kathi who works in Sales and she was absolutely FANTASTIC to work with. She is so incredibly nice and friendly and she made us feel comfortable from the start. I trusted her to make sure everything went smoothly and she did not disappoint! Kathi always got back to me and made me feel confident that all was going according to plan. Welcome bags were distributed as requested and my guests were very pleased with their stay! Overall, the hotel was a perfect choice for our guests and ourselves to retreat to after our wedding festivities! Highly recommended!!

ere bothering them every time we called to ask how many rooms we had. They also didn't respond that fast to us. THEN two days before our wedding we dropped off our hotel bags and we had a name on our room block that wasn't familiar. They couldn't help us in finding out who the person was who booked. So weird. AND the next day after the wedding, they were going to keep our left over hotel bags!! Thank goodness my mother saw the remaining ones still behind the counter at the check in desk. I was very disappointed with them. They also don't offer a shuttle. We had to find our own transportation for our guests. The only reason why we booked was because it was close to our venue. We ended up only using 11 rooms so they said they wouldn't comp the bride and grooms room.. we needed 15. LASTLY, the night of the wedding, the bar wasn't open when we got back and when we tried to hang out in our rooms we got security called on us several times like we were high school students. We were told we had to sit lobby. We really weren't that loud .. and aren't all the rooms in a block near each other? so who would be complaining if we were? All in all very disappointed.