Marriott St. Louis Grand

beautiful the venue was. It was pretty perfect! We loved the complimentary bridal suite Friday and Saturday- was spacious enough for bridal party to gather and get ready. Some things I assumed would be included weren’t - for example there is a beautiful grand piano located in foyer for cocktail hour but it wasn’t tuned and we would’ve had to pay for it to be tuned. Also picture of Statler showed draping over windows, but that wasn’t included in set up. Loved working with Julian at the Marriott! He was incredibly attentive and did awesome especially for being his first wedding there.

ne was very attentive and accommodating. Thank you Marriott for making our day a dream!

way to make sure everything was perfect. Chris was also so attentive to our every wish in the ballroom, was very visible seeing to every detail and checking in with us throughout the evening. The place is beautiful!

d more than a year later, after some stern communication. The reception in the Statler Ballroom was disappointing. The room was not set up as planned. The food was small in portion compared to the tasting, and it looked like it was literally tossed on the plates. The herb mashed potatoes were obviously dished out with an ice cream scoop, like a mess hall. The wait staff looked angry the entire night. No smiles. The cake was beautifully plated, though. We had a good night despite the Marriott. The setting is beautiful and is the main selling point. Buyer beware.

nding about postponing our wedding at no additional cost due to COVID back in Aug 2020. Corri at Marriott was a pleasant person to communicate with - kind and quick responses. As stated, the ballroom is beautiful. The wedding package was nice including valet service and the hotel rooms for us and our parents the night of the wedding. Cons... The food is honestly just okay. The service staff on the day of the wedding was not particularly kind. The bridal suite felt like a giant empty apartment... nothing fancy and kind of sterile. Lastly (and the main reason for my low score) the communication with our wedding coordinator Erica was terrible. It would take her sometimes 2 weeks or more to respond to a simple email. It took her so long to create a floor layout of the reception that we did not receive it until 5 days prior to our wedding, so we had to scramble last minute to create seating chart and sign. At certain points in the planning process, I had to double email, call, and complain to Corri about Erica's lack of communication. Based on this point alone, I would not recommend the Marriott for your wedding. It is already stressful enough planning a wedding. It is even more stressful if the wedding coordinator at your event venue does not respond to your emails in a timely manner. I recommend having your wedding somewhere else where your coordinator will actually care about your special day.

ent over and above! We couldn't have been happier! Thanks again Jodie!

of everything and always kept in touch. I can’t say enough good things about her! She really played a large role in making our wedding day perfect! The food was wonderful and the service was outstanding. Thank you Marriott for the perfect wedding day!

n amazing surprise of an upgraded and decorated honeymoon suite the night of the wedding. It was the PERFECT way to end the inning! Special shout out to Emily, the coordinator, who was amazing. She was so responsive and overall just awesome to work with.

, Erica, was very poor when it comes to communication throughout the process. There were just numerous things that happened that made the process 10 times for stressful for both myself and my family. Examples: 1 - No communication about when we could check in on the Friday before (made for a very stressful rehearsal day) - couldn't check in til two and we had a happy our scheduled with guests at 3 2 - we added late night snacks and these came out 20 minutes after dinner (never were we asked when we would want this to come out) 3 - it took about 4 emails to get things accomplished - our event order was wrong time and time again. 4 - would not receive calls back when we called (my mom told me this numerous times) 5 - we ran out of rooms in our block early, they told us we couldn't add any more because of our contract (which is fair). so we scrambled to find rooms at other hotels. I had many friends/guests staying at AirBNB and scattered throughout the city. only for to tell me they added more rooms the day before it was due after people had already booked other lodging all over the city. it's little things like that that make you not very confident everyone is on the same page on your wedding day. These were frustrations shared by myself, my fiancé, my parents and the day-of-coordinator I hired (whom Erica also failed to communicate anything with). I felt like I was slightly misled by the sales people who said we would have a "coordinator." When in fact Erica told me that she was "strictly a liaison between us and the hotel." I'm not sure she even filled that role. It was just a lot of money to spend to chase your tail for months and feel like there is ZERO communication or culpability on the hotel's end. Don't be fooled into thinking you are paying for good service.

to spaces, they were able to find a very specific type of bourbon, etc and then delivered on nothing. I would have much preferred her be honest and admit the Marriott was unable to provide certain things. She sold her self as the only contact we needed and sadly we learned the hard way that she could not provide that. We also found the front desk staff extremely rude to our guests. At one point despite our constant reminders they told our guests they were not eligible for welcome boxes that we paid for because they booked their rooms with points. While I do not regret choosing the Marriott I do wish they would hire more reliable people. To add insult to injury they did not upload our Marriott points in time so then I had to call corporate and request them. Erica was notorious for taking over 5 days to respond to emails and the few details she did finish for us were half hazard (putting monogram wax seals upside down? like really you could not even read the seal?). Erica would not even say hello to me on the day of my wedding, I had to approach her - because she knew she had already upset my sister, mother, and aunt. Very unprofessional staff, but beautiful room!

ozy light-filled room for the wedding and the Crystal Ballroom for the reception was so beautiful for the reception. The food was wonderful and the service great. The day really flowed. Trina was our coordinator and we can't say enough good things about her.

ough for us when life threw some curve balls our way outside of the wedding planning. Her ability to create a table map the way we wanted it is a gift. She greeted our guests as they checked in to the hotel and each guest who met her commented about how much they loved meeting her. Whatever the request was by guests and wedding party, Erica delivered with ease and a smile. Everyone at the hotel restaurant, front desk, mini market, valet, and lobby lounge were so friendly, kind, and just truly good people. We would stop in occasionally to eat breakfast and see the room months before the wedding, each time we'd run into someone from catering, and/or management. Each time we were greeted in a way that made us feel so special and excited for our guests to have the same experience. Thank you Erica and The Marriott Grand!

r coordinator was hesitant but we ended up having about 200 and everything worked wonderfully. They have a piano but will charge you to tune it so we passed on that. The chef was great and was able to cook persian food for us! However, they couldn't make everything on our menu so they allowed us to partially cater from the outside. Cocktail hour food is crazy expensive ($5 per bite size piece!!!) but it ended up adding up to our minimum. The venue itself is so pretty - you don't need a lot of decorations, just flowers and lights! Also they have two ballrooms and initially wanted to charge us two separate minimums to use them. I said I needed both rooms and didn't want to pay two minimums... they eventually gave me both ballrooms for the price of one (+ a small fee to use the second room).Overall great experience if you can splurge.

the actual event. The reception was such fun and we are very grateful for the wonderful memories. Thank you! Lauri H.

interested in making our wedding a wonderful experience! Other vendors made us feel like we needed to beg them to take our business. From Matt in the revenue department to Erica, our planner, every detail went off without a hitch! The spaces are incredibly beautiful and second-to-none in St. Louis, the food is outstanding and the staff is so friendly and attentive. At one point, one of our guests spilled red wine on my dress, and before I could even ask one of my bridesmaids to help me clean it with club soda, two Marriott staff members were in the bathroom cleaning my dress. I was so surprised and grateful! The Marriott is are truly an incredible venue--and an incredible value for the level of service--and I wouldn't have wanted our wedding anywhere else. Thank you for making our reception and brunch so wonderful!

our guests.) Our reception was in the starlet ballroom and was gorgeous! Could not have asked for better service from everyone at the hotel. Highly recommend this venue!

- BUT when we walked in we got a feeling that we didn't get at ANY OTHER venue we looked at. We continued to compare every venue to the crystal ballroom. The room is absolutely gorgeous and we had a great experience with our sales contact (Allison). Once selected, we were assigned Shelby as our day of coordinator. Shelby and her staff went above and beyond anything that we needed. She was great at providing best practices/suggestions from the other weddings that she worked and was always there with a prompt answer when we needed her. The food, wait staff and overall organization were amazing the night of. We are SO glad that we chose to see the crystal ballroom and have our wedding at the Marriott St. Louis Grand!!

ng as a whole. Melissa was our event coordinator and she really did everything possible to make us feel comfortable and make sure our needs were met. We felt cared for in every way. Alison (Sales Manager) was a joy to work with at the beginning when we were crafting the food & beverage package. She was very reasonable in accommodating our requests and we felt we could really trust the entire team. It was the perfect venue for out of town guests. There is nothing like the Statler in St. Louis – go for it and you won’t be disappointed! They have an amazing Executive Chef and their options are truly wonderful.

event timeline was well orchestrated and organized and that is all thanks to our Event Coordinator, Shelby Robbins. Shelby was my right hand during the wedding planning process. She was extremely organized, responsive, helpful, professional, and well-mannered. She coordinated the reception timeline and asked very detailed questions to ensure our reception was exactly how we envisioned. I provided Shelby with notes on how to arrange my décor (vases, guest book table, etc.) and it was all set up meticulously and exactly as I instructed. Shelby was a stress reliever for me during the planning process, and I appreciated her accountability and her willingness to bend over backwards for me. The Marriott brand is known for its exclusive and exquisiteness and Shelby is a perfect representative of that. We cannot thank her enough for her assistance during the past year. She truly made our reception beautiful and absolutely perfect.

n Gallione and, when it comes to customer service, hers would be hard to beat. She was like a friend throughout the entire planning process. Our day went perfectly and the entire hotel staff was so friendly and helpful to our wedding party and our guest. Once you see this venue, you'll fall in love.

we did the answer of which venue to choose was very simple. We worked with Matt initially. He was very professional, he was very accommodating, and just overall a very nice person to work with. He set us up with all of the details, and got us rolling for a 12/9/2016 wedding reception in the crystal ballroom. Over the next 14 months we worked with Shelby. crystbbalballroobOver the

Shelby and Matt were very responsive, detail orientated and assuring throughout the whole process guiding us along. From the planning to the execution, every detail was covered and the service was exquisite. We received many compliments from our guests regarding how great the food tasted, how beautiful the ballroom was and how nice the staff was! Having our reception here was the best decision we made! I am very grateful to the staff for making it such a memorable day! I would highly recommend the Marriott St. Louis Grand Hotel!!!

mpliments from our guests regarding how great the dinner tasted. The hotel rooms were nice and spacious for guests and valet parking was a perk for guests. I would highly recommend the Marriott St. Louis Grand Hotel and especially the Crystal Ballroom. It is a beautiful room!