I was the maid of honor for a wedding that Marion created the seating chart, florals, and provided day of coordination. We had an extremely poor experience with Marion and there we...re several major issues with the services provided.
1. She was 3 hours late on the day of the wedding, sending an assistant to bring the florals and seating chart. She claimed that traffic took her 3 hours, but since she was late by 3 hours that means she left her office at the time that she was already supposed to be on-site. She did not offer a refund for these 3 hours of coordination services despite her contract stating 12 hours.
2. The seating chart that she was originally contracted to provide was not completed. She spent the entire Cocktail Hour printing the names for the chart on her Cricut, and guests had to jump in to try to have this done in time for the reception. The lettering was crooked, the record player that was meant to go in the center was never mounted, and the table cards were not completed. Because of this, the reception was pushed back by about 45 minutes. She was given two months to complete this chart and initially provided a 43% refund, and then provided an additional $500 after we pointed out that this was not a “majority refund” like she had promised.
3. The florals arrived in poor condition, with the boutonnieres completely wilted and several of the bridesmaids’ bouquets having broken stems. She refused to provide an itemized invoice or documentation of the cost of materials, and refused to provide a refund for the florals that were not used for the ceremony due to their condition.
She did not accept accountability for any of the mistakes, claiming every external factor from “her first-time assistant didn’t understand wedding timelines”, “the hotel staff didn’t help”, “there was unexpected traffic”, and “there were weather and instability issues with the sign”. The wedding was held at the Westin Carlsbad in San Diego, where the ground is completely paved and there was a light breeze the day of the wedding. The wedding party and several guests had to jump in to take the centerpiece florals out of Home Depot buckets in the hallway to put them out on the tables, try to complete the seating chart during the Cocktail Hour, place the table numbers and name cards, guide other guests to their tables, and manage the emcee to follow the reception schedule while Marion sat outside on her phone.
Despite all these mistakes, she did not reach out to the bride with any sort of apology or offer of a refund. The bride reached out over 1 week following the wedding and Marion only offered the above excuses and a partial refund for the seating chart. She was given several opportunities to rectify the situation and her unwillingness to do so was extremely disappointing. Marion’s services were the worst imaginable for any bride, only adding immense stress to such an important day.
