Masterson’s Catering

hing by breaking the news to us over a phone call instead of an email.

e food and thought it was TO DIE FOR! Our meal was plated, and we had a guest count of about 180 but it went flawlessly. They truly are so professional, and their staff is AMAZING! People still come up to me and tell me how smooth dinner went and how good the food was!! We also had Masterson's provide the bartending services which everyone loved! The drinks were perfect! We also had four signature cocktails, and each had a special garnish or something a little extra which really impressed guests!!

e raved about the food and drinks, and the staff present at the event were great. We looked at other caterers, and Masterson's ticket price is slightly more expensive. However, they own everything themselves and include it in the contract, so you don't need to hire another vendor for rentals and aren't getting nickel and dimed for add-ons. This even included donut display pieces they let us use at no extra charge. In the end, I believe the price would even out, so don't let the slightly higher ticket price deter you. I would highly recommend using Masterson's for your wedding food and bar needs!

m to discuss our vision for food at the wedding and they drew us up some different estimates based on things we had talked about. We ended up changing several things around, and they were good at communicating back and forth with me in order to make those changes and draw up new estimates. Our tasting went absolutely amazing and we were sure everything was going to go off without a hitch on the big day! With that being said, we were not overly impressed with the service they actually provided on our wedding day. I will say that they set up the food absolutely beautifully and I was very impressed with that aspect of their service — it was just how I imagined. They even set up a display for our donuts that were purchased through a separate vendor, which was extremely helpful! The only issues that we really had came with the amount and the quality of the food they served at my wedding, which at the end of the day was the most important part to me, personally. Several of the dishes that should have been served warm were cold and they ran out of several items as well. I’m not really sure how this ended up happening seeing as they had an accurate guest count, and it was a bit disappointing considering how much money we were paying. I can understand that there should be some room for error with any vendor, after all, we’re all human! Still, I felt like there were too many instances of issues with the food to simply excuse, and I wish that my guests could have had a better dining experience at my wedding. Overall, I would say that the service Masterson’s provided was pretty average, especially when it came to the actual day. Would not necessarily recommend using or not using them as a vendor, but I would recommend considering all of your options before deciding. Ultimately, we ended up feeling a bit like we paid big money for mediocre results.

were already there setting up! This team is AMAZING! They came in ready to roll, were set up so quickly. My photographer had a few areas he wanted to take photos in and they were more than accommodating when we asked if we could move things and even helped. All of my guests were happy and well fed, and I believe they ate through all of the tenderloin!! The bar adjusted our specialty drink for everyone's preference (our out-of-towners don't drink bourbon often) and they even made sure that my Groom and I got the last of it, how thoughtful was that?!?! We did passed salads to start the evening off and it allowed all of my guests to start eating, and allowed single table dismissal and kept the buffet table at a nice flow, no back ups or crowding. I don't believe I heard anyone complain about waiting in line at the buffet line, or about any of the food being over cooked or bad. I highly suggest passed salads if you are considering a buffet!! DO IT! I cannot rave enough about the wonderful staff, everyone was so excited for me and my groom, complete strangers were hugging me, congratulating me, and all around happy to be there! We also stuck with the family and did our Rehearsal Dinner at Captain's Quarters Riverside Grill and it was amazing as well. Awesome staff, awesome views, and awesome food.

at "to-go" bag for the bride and groom that we weren't expecting. It was such a nice touch.

nal! I don’t know why’d anyone would have any other caterer!

and everything for the bar, which is why we chose them- we had an out-of-town wedding and wanted one-stop shopping -they were great about accommodating our request for a biscuit bar with custom signage -food (BBQ) was good- we got a lot of compliments Cons: (all customer service related) -though Sueanna told me they would be at our venue at 2:30 on the day of the wedding (and confirmed that in her final quote), they did not show up until 3:30. We called at 3 and were told it was our mistake- that they were never going to be there at 2:30. This left a photographer with nothing to photograph and a florist with no place to put flowers -our wedding was at Buffalo Trace Bourbon Distillery. We paid extra to serve bourbons that were made there. Our guests (not her staff) informed us we were “out of bourbon” an hour into our reception. My husband was berated by bar staff when he asked them about it. No attempt was made to get bourbon for the rest of the wedding. -Sueanna did not call us to apologize for not having bourbon at our wedding AT A BOURBON DISTILLERY, because “you’re being unfair, I would never call you on your honeymoon”. She claims instead she asked her on-site lead to tell my husband to call her. We didn’t get the message. -Sueanna only had excuses on the phone when we finally got in touch- the bourbon had apparently been left on the loading dock at the warehouse. “My staff didn’t tell me in time,” “it was a stupid mistake,” “there was traffic between here and there,” and my favorite, “we couldn’t air-lift bourbon to your wedding” - my husband was the initial one to call Sueanna, she decided that a $500 reimbursement was fair, since she estimated that that’s how much our guest drank in the time after the bourbon ran out. A few weeks later, we still had not gotten the refund. When I called, I was told “well, you really should have called us sooner.” After my conversation with Sueanna, she ended up refunding us $700. Every wedding has things that go wrong. We had others that did, but this is the ONE that still upsets me now, 2 months later, all because of the way it was handled.

vided our own alcohol, and that service was less than great. The girls behind the bar did not seem to know exactly what they were doing. To start one of my guests had to tap our kegs because they didn't know how to do it, they seemed overwhelmed any time I was in the bar area and they improperly told guests they were out of alcohol so I ended up with almost an entire case of wine to take home. Otherwise they were reasonably priced and the service and food was good.

rofessional, and helpful throughout the entire planning process. The food was also extremely delicious and our guests were delighted with our pasta bar and various appetizers. Highly recommend!

let us have 2 different tastings! I had no issues at all with them and the service was impeccable. All of the vendors that received a meal had said it was one of the best dinners they’ve gotten! I still hear about how great the mac&cheese was. Can never go wrong with that! Everyone was so professional that served and someone even brought me out my Hors d oeuvres while we were taking pictures! The servers made sure we were taken care of and brought us anything we needed, even drinks! Can’t recommend Mastersons enough! Some people say they’re priced to high but you get what you pay for! They are extremely professional and have high quality food.

and the staff was so professional and went out of their way to make our guests comfortable.

s about our food! We chose to serve desserts by Masterson’s instead of cake and our guests didn’t seem to miss cake. Masterson’s also provided bar services and we definitely got our money’s worth! Masterson’s was also able to provide ceremony chairs, table linens, flatware and silverware and high top tables. It was so easy to work with just one vendor for all these things! We hope to use Masterson’s again in the future for parties!

ogether a vegetarian, Southern food menu that our meat-eating guests loved. People still talk about the biscuit bar! Thank you, Masterson's!

a list of new caterers to choose from. I knew being 5 months until the big day, most of those companies would be booked up (as well as most of them were more expensive than what I had budgeted for with the original company). I had heard many great experiences about Masterson's as well as been to events that were catered by them. My mom quickly contacted them to see if they were available for my date. Brian was extremely nice to my worried & stressed mother. He was willing to work with our previous budget and helped us pick out similar food options. He quickly scheduled us a meeting to sample the food to make sure it was exactly what we wanted. The big day came and everything was perfect & fell into place. The servers and bartenders were so friendly. They made sure my husband and I had a plate waiting for us when we go to our table after pictures as well as brought us pitchers of our favorite drinks!! They kept checking in on us to make sure we were full or to see if we needed another drink. The appetizers, buffet, drinks, everything tasted AMAZING. ALL of my guests still talk about how good the food was to this day!!! Highly recommend Masterson's for any of your catering needs!!

erything was delicious - so I trust them. The bartenders were all so friendly, and we loved having a specialty bourbon bar with top shelf selections. Kristina was so easy to work with, and never tried to push me out of my budget. Definitely recommend going with Mastersons :)

et with us for planning meetings when we were available. The venue is absolutely beautiful, and our guests loved it! The food couldn't have been better. We had several people tell us it was the best catered dinner they've ever had. The service staff the night of our wedding were on top of everything and made everyone feel like they were VIPs. If I had 10 stars, I would give it to The Olmsted!