Masterson’s Catering

the night of was great as well!

nd it was delicious! I absolutely recommend this food to you!

e start, Masterson’s seemed great. We were able to meet with them to discuss our vision for food at the wedding and they drew us up some different estimates based on things we had talked about. We ended up changing several things around, and they were good at communicating back and forth with me in order to make those changes and draw up new estimates. Our tasting went absolutely amazing and we were sure everything was going to go off without a hitch on the big day! With that being said, we were not overly impressed with the service they actually provided on our wedding day. I will say that they set up the food absolutely beautifully and I was very impressed with that aspect of their service — it was just how I imagined. They even set up a display for our donuts that were purchased through a separate vendor, which was extremely helpful! The only issues that we really had came with the amount and the quality of the food they served at my wedding, which at the end of the day was the most important part to me, personally. Several of the dishes that should have been served warm were cold and they ran out of several items as well. I’m not really sure how this ended up happening seeing as they had an accurate guest count, and it was a bit disappointing considering how much money we were paying. I can understand that there should be some room for error with any vendor, after all, we’re all human! Still, I felt like there were too many instances of issues with the food to simply excuse, and I wish that my guests could have had a better dining experience at my wedding. Overall, I would say that the service Masterson’s provided was pretty average, especially when it came to the actual day. Would not necessarily recommend using or not using them as a vendor, but I would recommend considering all of your options before deciding. Ultimately, we ended up feeling a bit like we paid big money for mediocre results.

going to roll in around 3pm, but upon arrival around 2:30 they were already there setting up! This team is AMAZING! They came in ready to roll, were set up so quickly. My photographer had a few areas he wanted to take photos in and they were more than accommodating when we asked if we could move things and even helped. All of my guests were happy and well fed, and I believe they ate through all of the tenderloin!! The bar adjusted our specialty drink for everyone's preference (our out-of-towners don't drink bourbon often) and they even made sure that my Groom and I got the last of it, how thoughtful was that?!?! We did passed salads to start the evening off and it allowed all of my guests to start eating, and allowed single table dismissal and kept the buffet table at a nice flow, no back ups or crowding. I don't believe I heard anyone complain about waiting in line at the buffet line, or about any of the food being over cooked or bad. I highly suggest passed salads if you are considering a buffet!! DO IT! I cannot rave enough about the wonderful staff, everyone was so excited for me and my groom, complete strangers were hugging me, congratulating me, and all around happy to be there! We also stuck with the family and did our Rehearsal Dinner at Captain's Quarters Riverside Grill and it was amazing as well. Awesome staff, awesome views, and awesome food.

hing moved seamlessly at the reception. They put together a great "to-go" bag for the bride and groom that we weren't expecting. It was such a nice touch.

anges. They helped make everything perfect and were so professional! I don’t know why’d anyone would have any other caterer!

s: -they coordinated our food, cake, table settings and linens, and everything for the bar, which is why we chose them- we had an out-of-town wedding and wanted one-stop shopping -they were great about accommodating our request for a biscuit bar with custom signage -food (BBQ) was good- we got a lot of compliments Cons: (all customer service related) -though Sueanna told me they would be at our venue at 2:30 on the day of the wedding (and confirmed that in her final quote), they did not show up until 3:30. We called at 3 and were told it was our mistake- that they were never going to be there at 2:30. This left a photographer with nothing to photograph and a florist with no place to put flowers -our wedding was at Buffalo Trace Bourbon Distillery. We paid extra to serve bourbons that were made there. Our guests (not her staff) informed us we were “out of bourbon” an hour into our reception. My husband was berated by bar staff when he asked them about it. No attempt was made to get bourbon for the rest of the wedding. -Sueanna did not call us to apologize for not having bourbon at our wedding AT A BOURBON DISTILLERY, because “you’re being unfair, I would never call you on your honeymoon”. She claims instead she asked her on-site lead to tell my husband to call her. We didn’t get the message. -Sueanna only had excuses on the phone when we finally got in touch- the bourbon had apparently been left on the loading dock at the warehouse. “My staff didn’t tell me in time,” “it was a stupid mistake,” “there was traffic between here and there,” and my favorite, “we couldn’t air-lift bourbon to your wedding” - my husband was the initial one to call Sueanna, she decided that a $500 reimbursement was fair, since she estimated that that’s how much our guest drank in the time after the bourbon ran out. A few weeks later, we still had not gotten the refund. When I called, I was told “well, you really should have called us sooner.” After my conversation with Sueanna, she ended up refunding us $700. Every wedding has things that go wrong. We had others that did, but this is the ONE that still upsets me now, 2 months later, all because of the way it was handled.

food they’ve ever had. And I agree!

complaints from guests. We used them as our bartender and provided our own alcohol, and that service was less than great. The girls behind the bar did not seem to know exactly what they were doing. To start one of my guests had to tap our kegs because they didn't know how to do it, they seemed overwhelmed any time I was in the bar area and they improperly told guests they were out of alcohol so I ended up with almost an entire case of wine to take home. Otherwise they were reasonably priced and the service and food was good.

rsons.

edding image and "vibes." Sueanna was extremely kind, patient, professional, and helpful throughout the entire planning process. The food was also extremely delicious and our guests were delighted with our pasta bar and various appetizers. Highly recommend!

ype of food I wanted and kristina had created a menu for us and let us have 2 different tastings! I had no issues at all with them and the service was impeccable. All of the vendors that received a meal had said it was one of the best dinners they’ve gotten! I still hear about how great the mac&cheese was. Can never go wrong with that! Everyone was so professional that served and someone even brought me out my Hors d oeuvres while we were taking pictures! The servers made sure we were taken care of and brought us anything we needed, even drinks! Can’t recommend Mastersons enough! Some people say they’re priced to high but you get what you pay for! They are extremely professional and have high quality food.

ions and fair budget! Thank you!

ages as well as the night of the event. The food was outstanding and the staff was so professional and went out of their way to make our guests comfortable.

njoyed the meal. Thanks so much!

o choose from and how delicious everything was. Our guests raves about our food! We chose to serve desserts by Masterson’s instead of cake and our guests didn’t seem to miss cake. Masterson’s also provided bar services and we definitely got our money’s worth! Masterson’s was also able to provide ceremony chairs, table linens, flatware and silverware and high top tables. It was so easy to work with just one vendor for all these things! We hope to use Masterson’s again in the future for parties!

able price point, and the food was amazing. They helped us put together a vegetarian, Southern food menu that our meat-eating guests loved. People still talk about the biscuit bar! Thank you, Masterson's!

out of business 5 months before my wedding. I was then left with a list of new caterers to choose from. I knew being 5 months until the big day, most of those companies would be booked up (as well as most of them were more expensive than what I had budgeted for with the original company). I had heard many great experiences about Masterson's as well as been to events that were catered by them. My mom quickly contacted them to see if they were available for my date. Brian was extremely nice to my worried & stressed mother. He was willing to work with our previous budget and helped us pick out similar food options. He quickly scheduled us a meeting to sample the food to make sure it was exactly what we wanted. The big day came and everything was perfect & fell into place. The servers and bartenders were so friendly. They made sure my husband and I had a plate waiting for us when we go to our table after pictures as well as brought us pitchers of our favorite drinks!! They kept checking in on us to make sure we were full or to see if we needed another drink. The appetizers, buffet, drinks, everything tasted AMAZING. ALL of my guests still talk about how good the food was to this day!!! Highly recommend Masterson's for any of your catering needs!!

s all around.

wn crostinis and the chicken florentine! I know at my tasting everything was delicious - so I trust them. The bartenders were all so friendly, and we loved having a specialty bourbon bar with top shelf selections. Kristina was so easy to work with, and never tried to push me out of my budget. Definitely recommend going with Mastersons :)

our wedding from out of state, and Jeri was very flexible and met with us for planning meetings when we were available. The venue is absolutely beautiful, and our guests loved it! The food couldn't have been better. We had several people tell us it was the best catered dinner they've ever had. The service staff the night of our wedding were on top of everything and made everyone feel like they were VIPs. If I had 10 stars, I would give it to The Olmsted!

ings included in their pricing so it helps while budgeting!

ted to use The Olmsted. We have been to a few weddings there before and heard nothing but amazing things about the location, the staff, the catering, and Jeri! Jeri helped us along the way and made the process so easy. Even though things came up along the way that changed ours plans, she never seemed put out or bothered by the changes made. She had the goal of making our families happy. I couldnt imagine our day going as perfect as it did without her! Masterson's was flawless. We had plated meals with the choice of chicken or beef and every single guest was served their correct order. We heard so many compliments on the food as well! Everyone from the staff to the bartenders were attentive and provided excellent service. It was so nice to sit back and enjoy the wedding, feeling confident that everything was run smoothly.

was delicious, and the service was a 10. In fact, guests were commenting on how attentive the staff were. Jeri worked with me on an unusual signature cocktail request that turned out to be a hit. My husband and I even received a care package with samplers of all the appetizers and two pieces of each cake flavor.

come to life!

a few months before the wedding they cut all ties with this caterer and we were left without anyone to provided food for our wedding. We went to Masterson's and they were able to match all the appetizers and main dish that we had previously had with the old caterer. And what we found out through the tasting was - their food is better. We definitely came out on top going with Masterson's. Their staff set up all the tables beautifully and were able to provided 185 people with salmon at the perfect temperature. We actually had guests question how they were able to achieve that. We highly recommend Masterson's for any wedding!

of the most popular selections were the tender beef carving station, chicken florentine, champagne dill salmon, and saffron rice. Everything was so flavorful and we cannot thank them enough for being so professional while serving our guests. They were very helpful throughout the entire night. I would highly recommend using Masterson's catering!!!

take care of renting chairs/tents/etc, and that was extremely nice. When a problem arose on the day before, Masterson's and my coordinator took care of it immediately, which I appreciated so much. Everyone I dealt with in the office was nice and honest and committed to providing good service. Service during dinner was good, too (i.e. when I needed a refill, it was taken care of easily/quickly). The bad: While the on-site "Captain" was excellent, other staff members were less than pleasant. On a couple of different occasions while guests were present, one staff member yelled obscenities across the yard. This same staff member also spent a LOT of time in our photo booth, which we all found to be a little disrespectful/unprofessional. It was not just the one member who spent time in the photo booth either. Lastly, the staff members wrapped up the rest of the food for themselves without even asking us (the bride/groom) if we wanted any wrapped up. I didn't get to really eat, and so it would have been nice to have a little something for later that night after the wedding. But unfortunately, I was never asked about this, and there was no food left over because it had all been wrapped up to go. Overall: I think the price was fair, the food was excellent, but the service and professionalism of the on-site staff members could have been better.

process every step of the way. They were professional, friendly, and super helpful. We received so many compliments from our guests about the atmosphere and the food/bar.

eading up to the big day, and offer free tastings (they let you take all the leftovers home too!) Even with all of the mishaps of the day caused by the venue, Masterson's made sure to accommodate anything I needed changed the minute I asked them. Their staff was polite and so helpful! They made the buffet look so beautiful -- I didn't even know that they did all the decorating on the buffet tables like that until I walked up to get food and it was an awesome touch! Every time I see someone from the wedding they keep commenting on how good and HOT the food was! Even people at the back of the line still had hot food and that was great -- AND they offer late night snacks which was a nice addition to our wedding!! I definitely recommend them to anyone that will ask. Their prices are reasonable and you know that the end product will be delicious! Thanks again for all the help in making my wedding day great!

made for us too. They were easy to work with and very flexible accommodating our wants and desires. They also made great suggestions that we didn't even know was possible.

ir meals were. I was surprised how many empty plates I saw.

ion, Jeri met with us on several occasions to get everything just right for the big day! The venue is beautiful, the food was very good and we would highly recommend it for a wedding reception!

he day.

as really upgraded this place. We looked into several locations for our reception but this truly was the perfect fit for us.

day of and we highly recommend Masterson's for any event.

ch service that make for such a wonderful and enjoyable event. Jeri and Donna were absolutely wonderful to work with & the rest of the staff was top notch as well - they were all so nice and very accommodating. I can't thank The Olmsted enough for such a wonderful wedding reception and I highly recommend them to all soon-to-be brides!

d tweaked items to meet our tastes. I highly recommend Masterson's!

f was very professional and friendly at the event. The food was great and the venue is beautiful. You don't have to go crazy decorating this venue, because it is lovely as is.

with you to customize a menu (love Kristina) to suit your tastes and budget. The service both nights was incredible, but particularly at the reception where they went above and beyond, for example, calling my guests by name, and helping clean up spills on the dance floor. Between the staff and the food, hiring Mastersons is a no-brainer.

ering. Everything turned out perfect!

ping things organized and immediately following up on our requests. The building itself is gorgeous especially if you're going for an an antique look.

wedding day. Not only is it an exceptional venue, but the food is delicious and the staff is second to none. I am so pleased with my decision to have my reception at The Olmsted and I would recommend it to anyone.

e was plenty! We loved that everything (food, tables and chairs, linens) was all handled right there. Also, you give them your vendor phone numbers and Jeri's staff coordinates the set up. No need for a coordinator, they are it!! But the bottom line is...our guests were treated so well! We had 2 guests that we didn't know were gluten intolerant. They were immediately accommodated. Now that's service!