Mayfair House Hotel & Garden

xible during planning for the event. The Magnolia ballroom was beautiful, clean and bright, and the food was delicious, exactly what we, and our guests, were looking for before heading home. We would highly recommend The Mayfair for any similar event!

e food was. That is not usually the case at most wedding venues. Alejandra Gallo is the head of catering so we have her to thank for that. We truly had the best experience!

jandra who helped plan it all while completing the grand opening. I could not have had the experience I did without her. Due to the layout and feel of the hotel I had to add very little as the environment was awe inspiring enough.

January 15, 2022. From day one, the event coordinator, Matilde Campo, had mentioned renovations that would happen over the summer (July) but she assured us everything would be complete by the time our wedding happened in January. We specifically asked her to include some sort of assurances in writing within the contract about these renovations. Unfortunately that request was denied. We loved their space so much and our entire relationship is centered around Coconut Grove, so we went ahead to ‘saying yes to the place’ and making our deposit. We then secured all our vendors and sent Save the Dates to all our guests! Fast forward to a couple weeks ago. We received a warning from my aunt about a posting she saw on Facebook. Another couple who had their wedding set for November at The Mayfair unexpectedly received their deposit back in the mail WITHOUT WARNING. The reason: renovations that would interfere with their wedding. End result: THEIR WEDDING CANCELLED. Immediately, my fiancé and I became nervous about our wedding, so we called Matilde Campo to find out what the status of our wedding was. After multiple attempts to reach her via phone and e-mails without a response, we decided to go in-person and demand a response. Even then we were met with resistance from personnel at the front desk. It was a challenge just to speak with Matilde or any other supervisor. Finally we were able to speak with Mr. Greg Angelo. We explained our concern to which he responded kindly, and he put us in contact with the general manager. A couple days later, we received the devastating phone call. Renovations were now set to finish in March of 2022. Our fears were then confirmed, OUR WEDDING WAS ALSO CANCELLED. The most infuriating detail is that we only knew to reach out thanks to a tip from my aunt (who works in the industry). The hotel DID NOT HAVE THE DECENCY to alert us about the situation, and we doubt they ever would have. When we tried to get in contact, we were COMPLETELY IGNORED. My fiancé and I are now left scrambling 6 months before our wedding date to find a NEW VENUE that is available that same day. Not only are all the vendors booked for January 15, but also our family has already booked plane tickets/hotel rooms for that date. The Mayfair Hotel and Spa has demonstrated some of THE WORST HOSPITALITY in Miami. They were not courteous and they did not care about our plans or anyone else’s who also booked events with them. They don’t deserve our business, ever. STAY AWAY FROM THE MAYFAIR HOTEL AND SPA.