BRIDES PLEASE BEWARE! MB Bride will leave you high and dry before you can even worry about getting stood up at the altar.
They’re gaslighting all the other negative reviews, so I’ll give just the facts.
They did not communicate unless I calle...d them.
I ordered my dress 6 months before my wedding. They told me I was responsible for calling in to check when it had arrived. I call in weekly for 3 months. TWO WEEKS before my wedding, they told me it arrived a week ago.
They ordered the wrong size dress.
The dress was too tight. (I’m a fitness professional, so my weight had not changed.) I asked if they had ordered the wrong size. They said, “Oh, maybe. That happens sometimes.”
They refused to do basic alterations.
My hips measure 3 dress sizes larger than my waist size, so there was significant bagginess in the waistline that she said she didn’t need to fix. I requested thin pads in the bust, but the seamstress insisted on putting in large push-up pads and would not change them.
They backtracked on my alterations requests.
I asked for two specific alterations before even ordering my dress. They said no problem and even sent me pictures to show how they would do it. When the dress came in, they told me the alterations were impossible. (Even after showing them the pictures THEY had sent ME.)
They denied production errors in the dress.
The lace on the dress arrived crooked, but the seamstress insisted that it was fine (over both me, my mom, and my bridesmaid’s complaints). When it couldn’t be denied any longer, they told me, “No one looks at that part of the dress anyway.” (The entire skirt, mid-bodice and below.)
They took the lazy way out to fix mistakes.
After finally measuring the lace and admitting it was a full 2 inches off-center, they pulled the center piece of lace off and replaced it, leaving everything else crooked and told me “This will give the illusion that it’s straight.”
They took no ownership of their problems.
When it became clear that the dress was not salvageable, they asked ME what they should do about it, ONE WEEK before my wedding. I had to be the one to suggest altering one of the sample dresses they have in-store.
They tried to make me pay full price for a used gown.
Meaning for a gown that is dirty, 4 sizes too large, with wear and tear from months of use, I would be paying the same price as ordering a brand new one in my size.
There was no internal communication.
I had to reexplain my situation to every person. When I finally got to speak to the manager, she said, “I understand that you’re upset we can’t do the custom alterations you asked for.” We were FAR past that. The point was I DID NOT HAVE A DRESS.
They were rude and unprofessional on the phone.
Five days before my wedding and still without a dress. I call the manager, Jenn, who says she needs to talk to the owner and will call back in 15–20 minutes. I say, “Okay, I’ll expect your call in 20 minutes.” She responded with a huge scoff and “BYE.”
They left me without a dress.
Jenn calls back, still without any answers. I request a refund, since it’s clear they have no idea how to fix this. She says, “I feel like we’ve failed you.”
Yes, MB Bride. You did.