I debated on writing a review, but I wish I had known several things about this bakery prior to my tasting. My goal is to inform other couples to make the best decisions prior to b...ooking a tasting with this company so you don't waste your time like I did. My first issue is this, I had contacted McArthurs with a quote. This included my location, # of guests, etc. Holly quickly responded with a list of different things she could do for me. This included 4-tiers to suit our 150 guest count. We booked our appointment given the thoroughness of the quote, we felt like we were in good hands. I contacted the bakery the day before to confirm my tasting. They responded, "What's your name I'll make sure you're in the books." Okay no problem, but make sure I have my scheduled appointment with all of my given information. Secondly, in route the day of, my GPS told me we were 5 minutes behind schedule. I quickly contacted McArthurs and advised Hollie my arrival time would be 5:05 instead of 5:00. She stated, "As long as you're here before 5:10, otherwise we will have to reschedule." I advised her we were traveling over an hour and a half to reach her and she seemed unwilling to accommodate to that even though we had her booked from 5-6pm. We arrived at 5:05pm and stood around and waited for Hollie to be ready which was a good 10-15 minutes. She wasn't prepared so we had to wait. But we would have had to reschedule if she had to wait another 5 minutes for us? It didn't seem fair to me. When we sat down I had to assume who was consulting with us was Hollie because she never introduced herself to us. She right off the bat said, " We are unable to deliver to you as your location is 49 miles away and we only deliver up to 40 miles.".. Okay no problem, can we pay for the extra 9 miles? Or meet you 9 miles away from the location? Hollie responded with a no that was not their policy but we were more than welcome to come and pick up the cake THE DAY OF. But it's also their policy that we are unable to pick up a cake larger than 3 tiers.(Which would never serve all of our guests. All of this hollie knew prior to our booking) All of this new info was never mentioned to us prior to booking. After she threw that information on us, my fiance and I were speechless and didn't even know what to say. Holly said, "Well we can still do the tastings." And sat the tray of cakes in front of us, and was completely uninvested in us. She was writing things down in her book, avoided eye contact, and never talked us through anything. I couldn't get out of this facility quick enough. Holly was extremely unprofessional and we ultimately felt like a burden. The only reason I am not rating this bakery 1 star is because I never carried out any business through them But honestly, I would never trust putting my wedding into the hands of Holly because she was so disheveled and unorganized and completely and completely uninvested in us. We left with a, "I'll give you an email tomorrow with information." This was almost 2 weeks ago, with no email ever to have been received. I am SO disappointed. If Hollie would have looked at our info prior to our booking this would have never happened. McArthurs ultimately lost a $500 sale for a measly 9 miles