McArthur's Bakery

o say I have no idea what my cake will look like. When I chose the design I told them the travel plans and yet they happily took my money. Now, they are refunding the cake decoration fee but can't even process that as they promised. Anyone who has planned there magical day knows how stressful it can get days before your wedding. I am just appalled at their lack of caring. I just wanted my vision to come true but they severely messed up. Now all I can do is hope for the best. I hated the design when I picked up my cake but what was I supposed to do? When we cut into the cake the bottom tier was wrong. You can see my face change in the progression of wedding photos, I was shocked. I called 3 times and finally was told I was a liar since I didn't have pictures of the cake when it was cut. They are refunding my whole cake but I was told to never order from them again by the owner!! I just wanted a refund on the bottom tier which was wrong. I told them I'd send in all 50 of my guests to confirm the flavor if they wanted proof. Never ever have I been treated so badly. I even paid up front for my cake!!

tand out was how they handled our slightly out of the ordinary situation - my husband and I currently live in San Jose, CA (though our wedding took place just outside of STL), and so we had to do all of our planning long distance. We worked with Hollie for our cake order, and she was great in helping us set things up. We were even able to arrange sample boxes to be prepared for pick up, because we were limited on time when visiting prior to the wedding and couldn't come in for a sit-down tasting. The samples themselves were above and beyond our expectations, as they gave us generous slices of each different cake type (8 total if I'm remembering correctly), as well as little cups of all the fillings to try with it. The day of, the cake turned out perfectly as we wanted (yellow cake with strawberry filling and simple textured frosting design), and we got tons of compliments on how good it tasted days after! The cake was also perfectly in our budget and plenty to feed our guest list. Our only complaint is that we didn't get to eat enough of it ourselves! I can't wait until the next time we visit and can stop in for a sweet treat.

ly delicious. I was shocked by how little cake was left after the wedding. Any time we have had any kind of event, McArthur's is our first stop for cake or cupcakes.

like I did. My first issue is this, I had contacted McArthurs with a quote. This included my location, # of guests, etc. Holly quickly responded with a list of different things she could do for me. This included 4-tiers to suit our 150 guest count. We booked our appointment given the thoroughness of the quote, we felt like we were in good hands. I contacted the bakery the day before to confirm my tasting. They responded, "What's your name I'll make sure you're in the books." Okay no problem, but make sure I have my scheduled appointment with all of my given information. Secondly, in route the day of, my GPS told me we were 5 minutes behind schedule. I quickly contacted McArthurs and advised Hollie my arrival time would be 5:05 instead of 5:00. She stated, "As long as you're here before 5:10, otherwise we will have to reschedule." I advised her we were traveling over an hour and a half to reach her and she seemed unwilling to accommodate to that even though we had her booked from 5-6pm. We arrived at 5:05pm and stood around and waited for Hollie to be ready which was a good 10-15 minutes. She wasn't prepared so we had to wait. But we would have had to reschedule if she had to wait another 5 minutes for us? It didn't seem fair to me. When we sat down I had to assume who was consulting with us was Hollie because she never introduced herself to us. She right off the bat said, " We are unable to deliver to you as your location is 49 miles away and we only deliver up to 40 miles.".. Okay no problem, can we pay for the extra 9 miles? Or meet you 9 miles away from the location? Hollie responded with a no that was not their policy but we were more than welcome to come and pick up the cake THE DAY OF. But it's also their policy that we are unable to pick up a cake larger than 3 tiers.(Which would never serve all of our guests. All of this hollie knew prior to our booking) All of this new info was never mentioned to us prior to booking. After she threw that information on us, my fiance and I were speechless and didn't even know what to say. Holly said, "Well we can still do the tastings." And sat the tray of cakes in front of us, and was completely uninvested in us. She was writing things down in her book, avoided eye contact, and never talked us through anything. I couldn't get out of this facility quick enough. Holly was extremely unprofessional and we ultimately felt like a burden. The only reason I am not rating this bakery 1 star is because I never carried out any business through them But honestly, I would never trust putting my wedding into the hands of Holly because she was so disheveled and unorganized and completely and completely uninvested in us. We left with a, "I'll give you an email tomorrow with information." This was almost 2 weeks ago, with no email ever to have been received. I am SO disappointed. If Hollie would have looked at our info prior to our booking this would have never happened. McArthurs ultimately lost a $500 sale for a measly 9 miles

d out what I finally wanted it to look like. We were specifically looking for a white wedding cake without the wedding almond flavor and McArthur's was able to do that. We added in pumpkin spice for a fall theme and that was a big hit as well!

ation and arrived ready to eat cake! Everything we tasted was good. However the wedding consultant was a bit.. strange. First, she asked us to show her pictures of cakes we’d seen online that we liked (no one told us we had homework to do ahead of time, maybe they just assume people know to do this?) Since we had no idea, we were given a binder to look through of cakes they’d made for weddings/parties in the past. We did found one we liked and decided to go with it. Near the end of our appointment she told us that their wedding consultations are usually held at their Lemay location, and basically made us feel like we were an inconvenience for making her drive there. At this point we just needed a cake - who cares about customer service, right? Wrong. We paid the deposit and exchanged several emails back and forth over the next few months (which included a very different explanation of the size of cake needed, to feed 100 people that contradicted what we were told during our initial consultation). I was also instructed that in order for them to create the color we wanted our frosting-flowers to be, we had to provide a physical color swatch of the actual fabric, so they could color match it. The Bridesmaids wore Bill Levkoff’s Wine colored dresses. I asked the bridal shop for a piece of fabric and they said it was a very odd request from a bakery and, that they weren’t able to provide it. So I asked the McArthur’s consult if I could just send her a photo via email and was told that wouldn’t work, she needed physical fabric. So, the bridal shop cut a piece of fabric from a sample dress they had in-store and I dropped it off at their Lemay location. Soon after, I received an email saying “I did receive your color swatch. My concern is that with that purple being so dark, the color will more than likely turn black. Is that ok?” Umm No - why would black flowers be ok on a wedding cake?? Btw, she knew the color of the dresses ahead of time. It’s a good thing I harassed the wedding dress shop for a fabric swatch and drove all over town to provide it!!! I responded to her email and just requested white flowers. Fast forward to wedding day, the cake was delivered between 2-4pm. The reception started at 6pm. About an hour after the cake was delivered, the flowers began to slide down the cake. Luckily, my mother arrived early enough to stick toothpicks into each flower to keep them in place, before guests started to arrive! Also, to my horror, the flowers on the cake were an awful brown/black color and the leaves were NEON green! The cake looked like a horrible Halloween joke. I am disappointed and embarrassed! I reached out to McArthur’s and requested a manager so I could make them aware of their error(s). A manager never called me. The wedding planner/consultant we worked with all along did call me back several days later and apologized that she didn’t ‘relay’ my request for white flowers, to the baker. She offered me a partial refund of the cake but - that doesn't really replace our wedding photos. I’d recommend going elsewhere for your wedding cake needs.

. Cake tasting was difficult because all their cakes tasted heavenly. We decided on a chocolate naked cake with buttercream icing and it turned out better than I expected. I gave them flowers to decorate the cake, and they exceeded my expectations. The cake was beautiful and delicious. Love McArthurs bakery.

ople')! The wedding department was very easy to work with, the prices were great, and the cake was delicious! They worked directly with the venue to set up a delivery time so it was one less thing for me to worry about. We received many compliments on how delicious it was. Very happy with our choice!

knowing not everyone would eat cake. And guess what?! Had our top tier untouched as well as a fourth of the bottom layer of cake. We had no interest in freezing out top layer so we had leftover cake for family to enjoy. You get a complimentary one on your one year anniversary we were told so no need to freeze it.

gorgeous to eat, but we did! I highly recommend McArthur’s Bakery and will be using them again in the future!

went back several times for more pieces of cake because it is that good! McArthur’s designed our cake exactly as we asked, and nearing the day of, they gave us an estimated delivery time that was very helpful. The cake was beautiful, tasted delicious, and was a special part of our day.

mes.

d. Then when it was 2 weeks out from the wedding, I called to confirm a delivery time, I was informed I had not paid the full balance. In their defense, I forgot about the rest of the balance because we ordered it 8 months out. However, the customer service person in charge of weddings told me she had been calling and e-mailing the numbers on my files for weeks to remind me, but I never received any of them or a final balance notice.

o adhere to the limit. In short, McArthurs quality of cakes is sub par and I have reason to believe they serve stale cake for their tastings. My review will mention this. On 3/17/18 My wedding planner and I attended our scheduled wedding cake tasting. There were issues that presented itself throughout our tasting and I will list them numerically. 1. Holly: I believe she is the point of contact for sales and boy is she a terrible saleswoman. Overall she was unaware of the techniques used for baking and was very dry. I will get more into her lack of salesmanship later, however, please note my wedding planner and I had to ask for waters, the other bakeries already had those ready for us. 2. Stale cake: The samples of cake are sliced in squares. In our case, we received 2 slices per flavor and approximately 5 types of fillings. The best piece of cake sampled was the white cake with fondant, after that it went downhill. Every flavor presented was dry and not only did it taste like boxed cake, it tasted like it was at minimum 2 days old. At some point during our tasting Holly left to retrieve either the waters we asked for or something else, at that point my wedding planner and I noticed there were boxes of cake on a table located behind Holly's seat. They were in clear containers with knives in them (the knives had cake residue on them). Each flavor of cake we tasted were also in the boxes. We immediately placed two and two together and realized the cakes had been baked earlier in the week. I spoke to one of the supervisor's (Lisa) about this who slipped and told me they bake their cakes for tastings on Tuesdays and Sundays, then turned around and told me they bake them fresh daily. This is not possible, I tasted the chocolate cake and I almost spit it out, my wedding planner had to kick me under the table...that's how dry and old it tasted 3. Salesmanship: I asked about mini cupcakes, Holly responded that while they could certainly bake and provide mini cupcakes, their minis were extremely dry and customers have complained about them. While I appreciate this information, from a business standpoint she could have stated they were no longer selling their minis as the chef need to reformulate the recipe, she could have said anything but not that they were dry (to be honest the cake samples were dry and stale so she was probably being honest). I've had mini cupcakes from other bakers and theirs were moist and delicious. MacArthus either doesn't want to prepare them because they aren't cost efficient or they have yet to figure out how to prepare moist mini cupcakes. In summation, my wedding planner stated she would never refer another bride to them again based on this sole experience and I definitely will not be ordering any cakes from them ever. Hope this helps another bride! PS: I spoke to Lisa the supervisor about this. She didn't seem shocked about anything I told her. The only part she contested was the stale cake. She told me they prepare fresh cakes every day but then told me they prepare their tasting cakes on Tuesdays and Sundays. In my opinion, we tasted Tuesday's cakes on Saturday. Utterly disgusting and unsanitary.

hank you! The Bisangs 3.3.2018

er informing her we were 5 minutes out she insisted that they had to cancel (even though our reservation was for a full hour). Other cake tastings have been more than accommodating (we've even had to wait for other couples before us in a similar situation - no sweat it happens). It's a shame since we were looking forward to tasting their cake as I am a long fan of their bakery but we have decided to go with someone more friendly and accommodating as this is not the taste in my mouth that I wanted for what's supposed to be a stress free part to wedding planning.

ed! We loved so many of the flavors that I also got my husband a groom's cake for our rehearsal dinner night as a surprise that had a different flavor from our wedding cake. Both the groom's cake and our wedding cake were flawless! We're so happy we went with McArthur's!!

u a fresh tier!!! If you want a beautiful cake that tastes delicious, go to McArthur's!

two were white with cream cheese filling and the bottom was chocolate with mousse filling. The cake was beautiful and delicious, they even added some edible sparkle for me at no extra! The best part is that they re-make your cake for you at your one year anniversary for free! Forget the freezing, you'll get FRESH cake!

we wanted as far as size goes. We brought a few pictures of ideas for what we wanted, and even though our idea was pretty simple, Holly thought of even the tiniest details that might go into the cake. She was so professional and helpful! Not only was Holly wonderful to work with, but McArthur's entire staff was so sweet! A good friend of mine is from Ireland, and she was not able to make it to our actual wedding, but came over about a month beforehand to visit and experience 'wedding stuff'. Well, I took her up to McArthur's to get some cake so that she could try it since she couldn't be at the wedding. When we asked if we could buy individual pieces they said they don't sell them individually, but instead they went in the back and brought out a free slice for her! We sat in the cafe and had a coffee and some cake together, and the fact that she got the chance to be part of our wedding in this way was so special!!! Then the day of our wedding, I loved the way the cake looked and tasted!!! Another huge perk that McArthur's includes is that you can call up and have your wedding cake topper remade for you for free for your one year anniversary!! I love this touch and can't wait to get ours next year!! I would highly recommend McArthur's for your wedding! The cake is phenomenal, the prices are so reasonable, and they are just fantastic human beings!!! We loved them!!!

to have them at my wedding. The cake looked AMAZING! and it tasted even better than it looked! Stephanie was great to work with . She listened to everything I wanted and was able to pass that along to the bakers to make the perfect cake. I will absolutely be recommending McArthur's to future brides and grooms!!

r and the sheet cake as we were too busy talking and dancing to actually stop and try the rest. But even the next two days we were enjoying the delicious, moist cake haha Thank you for making it so special!

reasonable and the consultation went smoothly! I would definitely recommend McArthur's to any couple looking for a delightful wedding cake!

received so many compliments on the taste of our cake! We are definitely a McArthur's family from now on! I can't imagine going anywhere else for a cake!

ly beautiful, but most importantly they tasted amazing! Save yourself some time and drama and just book McArthurs!

sted. However, I still wanted to review other cake vendors so I made appointments at 5 other places around the St. Louis area just to be sure. Not only did McArthur's have the best price out of all the places we looked at, but they honestly had the best tasting cake too, even when compared with the upper-end cake shops we looked at. For my cake design, I found a random picture off the internet of what I decided my dream cake should look like. I gave it to the bakers hoping for the best and when I saw it on the day of my wedding, it was absolutely perfect and looked just like the picture I submitted. I was so happy! McArthur's was super easy to work with and were very responsive to both emails and phone calls. The only thing I'd say to look out for is that when it comes to a few weeks out (I think a month) from your event, you can no longer pay your final balance with a check, even though the final payment isn't due until two weeks out. They may have told me that when I placed my order 7 months before the event, but I honestly can't remember and was a little disappointed that I had to drive all the way out to Lemay again to give them cash or a card.

tier cake for the decorative cake to sit out and then bought a sheet cake and half a sheet cake to feed the majority of people.

o make our vision come true. They even were willing to use our special homemade icing (my husband's family recipe) on the groom's cake, something that meant the world to my husband and his family! Both cakes were delicious, looked gorgeous, and we received many compliments. Overall, very accommodating and enjoyable to work with!

t they definitely had more than 1 piece because it tasted so good! It was beautiful as well! And the price was the best in town!!

akes and cupcakes, I was beyond impressed. I recommend them to any bride looking for a reasonable priced bakery with amazing results!

ake to get and laid out all of our options clearly with pricing. They made it easy to make a decision. And our cake looked amazing the day of our wedding. I also love that they give you a free top tier replica of your cake on your 1yr anniversary as we don't have room to store cake for a year. Definitely recommend!

coordinate and I picked it all up the morning of. I got so many compliments on the sweets too! I would definitely recommend them especially for cupcakes as they were just as delicious as a specialty cupcake place but around 1/2 the price!

rything was gone! (In a good way... we had more than enough for our 200 guests!) People are still talking about our desserts a week later. They were so easy to work with, the price was affordable, and everything was delivered on time. Additionally, my husband works nights and wasn't able to come to our tasting, so they let me take home ALL of the left over cake and desserts to my fiance (like, 3 boxes of cake) so that he could try it! Seriously, above and beyond. I couldn't have been happier with by experience with McArthurs, and will recommend them and use them again in the future!

thur's for your wonderful service and yummy treats! Everything went perfect, from taste testing, to coordinating. Added bonus...extremely affordable prices!!

h this timeless bakery.

and they said they could make it! I was so excited to see the cake of the wedding day and all of our guest were amazed at the cake! The cake also tasted delicious!!

from there sometime when I'm back in the area! Service was also wonderful! :)

me to St. Louis on our wedding weekend, we stopped in to the bakery to meet them and taste some yummy cake. They let us have our own tasting, even though we had already ordered our cake. I would HIGHLY recommend this Bakery to ANYONE wanting quality service and good cake!

he next 9 months. That is why I am so grateful that we decided upon Mcarthur’s for our wedding cake. We had an attentive wedding coordinator who listened to what we wanted and really seemed to get our vision. The person who helped us was Fawn. She was incredible and so creative! My fiancé and I came in for our cake tasting and brought several cake pictures with us. She gave us her undivided attention; I really got the feeling she cared and truly wanted to make us happy. And make us happy she did! My then fiancé (now husband) and I ordered a total of 16 cakes (1 Wedding cake and 15 smaller assorted cakes). We wanted to give our guests a special treat and what better than a dessert bar! Every cake we ordered was delicious! Plus, we got all 16 cakes for less than what many couples pay for one. The day of the wedding, Mcarthur’s delivered the cakes to the venue. They arrived on time and in perfect condition. We were very pleased! I would have to say though, besides the great price and quality, it was Fawn who made the experience worthwhile. It was so pleasant creating our wedding cake with her that I decided I wanted her to create my bridal shower cupcakes as well. I knew if anyone could give me what I wanted, it would be her. What I wanted was to have my cupcakes both glamorous and delicious. I really didn’t want to go with fondant because I don't care for the texture or taste. Fawn took that into consideration and came up with an alternative. And we were not disappointed! The cupcakes looked like something you would see on Pinterest. The white icing was swirled on top in such a way that it created the look of a flower. They used sparkly diamond gems in the center, then sprinkled iridescent edible glitter all over and placed the vanilla cakes in lace cupcake wrappers. They were gorgeous! And not only were they gorgeous, they tasted fabulous too! I got so many compliments from my guests! I couldn’t be more pleased! I would highly recommend Fawn and Mcarthur’s to anyone I know! I was treated like family and in the end was pleased with everything they did. With the sure stress that comes with any wedding, it was so nice to have everything go off without a glitch. Perfection!

d out, but after that the cake was exactly like the picture and everyone said it was tasty.

as soon as we walked into the reception, so I don't think a lot of people noticed.

dy pieces for them. They handled everything and got the cake to the venue on time and it was just amazing!

brought in their own designs. We picked one of their standard decorations, but made some minor modifications which they were more than happy to help with. The cake was delivered on time and the delivery man set it on the cake table and put my cake topper on. It turned out beautifully! Everyone enjoyed eating the cake (one guest texted me the next day to tell me she ate three pieces and wanted to go to that bakery sometime!) I would recommend McArthur's to anyone. They were very helpful, quick to reply to phone calls and emails and VERY reasonably priced.

ke turned out great! Very well done and delicious too! My groom loved it.

end this bakery to anyone. The are wonderful!

livery on time. Additionally, their prices were very affordable. I couldn't have asked for a better vendor and highly recommend them!

t. The vendor was easy to work with and helped us make it unique! We added silk flowers that the vendor arranged on the cake for us as well as chose different flavors for each layer of the cake. Delivery was a breeze, set up was no problem, and it was just as we pictured it. Thank you! PS. The yellow cake is divine!