Memorable Moments Event Planning & Design

kid in the background. You addressed your name and your fiancé’s nickname and I didn’t know that was her nickname. When you addressed her real time, that’s when I know who you were. I NEVER screamed at you or hung up the phone on you and actually thanked you for sharing your thoughts and feedback. You had only booked me for 3 months for full planning and half way you asked for your deposit back since you realized you guys have a lot of expenses with the wedding. I had sent you countless vendor referrals from each category and shared my personal experience as well. We also went over your full wedding budget and I provided a budget sheet to help stay within budget when booking vendors and referred vendors based on your budget sheet. I am not obligated or contracted to give you discount on wedding vendors. I’m really not surprised for your review since you did text me threatening you would write bad reviews if I don’t refund your deposit. It’s unfortunate that finances came in the way of our planning process. I was really looking forward to working with you guys and planning the rest of your wedding details.

the wedding. I did advise that the deposit is non-refundable and you had signed the contract stating that. Deposits are made for a reason so I don’t book another wedding same day and I had already offered my services to you. I had sent you countless vendor referrals from each category and shared my personal experience as well. I sent you vendor referrals via their Instagram page because all their work and info was there and it would be easier for you to navigate through their work since you had an account as well. I had no problem sending you their contact any other way, we just discussed that would be easier for you. We also went over your full wedding budget and I provided a budget sheet to help stay within budget when booking vendors and referred vendors based on your budget sheet. I said you can reach me by text, email or phone but I said fastest response would be text if you have a quick question. You choose to contact me by text and I got back to you in a timely manner. It’s unfortunate that finances came in the way of our planning process. I was really looking forward to working with you guys and planning the rest of your wedding details. I wish you guys the best with the rest of the planning.

would like a reminder of when their payment is due. Morning of your wedding, yes I did not physically walk upstairs to see how you guys were doing. However, I was in communication with your bridesmaids and photographer to make sure you were ok and that things were moving along. Unfortunately, there was a lot going on in the ballroom that I had to physically be there to troubleshoot. However, I cannot control 20 people from your bridal party and what they are doing and how they are doing while trying to coordinate your wedding day. I’m sorry if you thought this was part of my job description to keep track of your family and bridal party all day with everything else going on. I mentioned to you before you even booked me, I don’t show up to the photo session because I’m just in the way of the photographer and there is not much for me to do. I’m so sorry that your photographer was not able to manage the bridal party to take some group photos. There was plenty of time allocated on the timeline for a photo session. Your husband talked to me the day before about attending church and I told him, “I have to problem being at church if that’s what you guys want.” However, he was concerned about the rentals and florist actually doing their job and wanted someone to be on top of them because it was really important to you that the ballroom was what you wanted. That’s why we came to the conclusion that I would be at the ballroom to manage the setup instead and that’s what we agreed on. You did not trust most of the vendors you hired so therefore I had to really be on top of them to make sure they are doing what they were supposed to be doing. Yes, I had additional help at the venue because there was a lot going on. The reception set up was EXACTLY what you guys wanted and I did not change anything. Your dance floor was never going to reach the D.J booth, we discussed this several times and I even showed you guys photos/videos from a wedding we did there a week before to show you how it would look and you guys were ok with it and didn’t want to pay extra to extend to the D.J booth. Your husband and his brother confirmed that’s how they wanted the dance floor on the morning of the wedding. I had face timed with your husband and your brother in law was there in person to let me know that’s how you guys want it. I didn’t let the rental vendor setup until you guys confirmed it. I would NEVER change setup unless I know that’s what you guys want. As far as your escort card table, you didn’t see the table in person and just saw photos of it so you didn’t see what I saw when they brought out the table to set up. It was extremely large with a huge whole in the middle. The cards would not fit with the narrow spacing of the table, your florist did not have a centerpiece that huge to fill in the gap in the middle and there was no linen that size for the hotel to cover the scraped off paint from the table. The last thing you would want was for your guests to walk in and see that table and have that be in your photos. As your coordinator, it was my job to make a professional decision and to change to a smaller table that we can add linen and your cards were arranged beautifully with a centerpiece in the middle. Things were done for your wedding to look beautiful and so that you were happy. NOBODY was deliberately trying to change anything to ruin your day. It’s not about me or my “own liking” its about my client. As far as your reception goes. Yes, you did show up late and we were almost two hours behind. However, I did speak to the catering manager at Hilton and she was nice enough to grant you two extra hours of reception time at NO CHARGE. So we were actually right on time with everything we had scheduled for reception and everything was coordinated according to our timeline. We had plenty of time so the cake cutting was not expedited and per YOUR request, you didn’t want to open your bottle of champagne like we planned during your cake cutting. Your sparklers didn’t go off the second time, because when they went off the first time the hotel fire alarm went off and the hotel did not allow for them to be used again. I even relayed this to your husband and he said, “It’s fine just have them leave.” These are hotel rules and there was nothing I can do. When I was leaving, my work was complete and coordinated. I didn’t pack your champagne flutes before leaving, because it was in your hands and you were still drinking champagne. I can’t control what happened to your champagne flutes and what you did with them after I left. The rest of your items were packed & put away in the vendor set up room. I even told your mom and the hotel staff where they were before leaving. All of your vendors received the timeline and were confirmed via text as well. I have all emails and a text to proof everyone was contacted. When the sparkler vendor contacted you the night before asking for the timeline, I contacted him right away to let him know the timeline was sent 3 days ago and he apologized for the confusion and he said they did receive it, it’s just his technician guy didn’t see it. You and your husband called me at 12:30am intoxicated yelling and cursing at me for why your champagne flutes were in the trash and blaming me for everything that happened that day. It was very rude and disrespectful and I have never dealt with anything like this and yes, I did call you ungrateful. I went over and behind to make sure you guys were happy and everything went well. Some things like the responsibility of your family and bridal party are not in my control. Every little thing that happens on your wedding cannot be blamed on your coordinator. I really worked hard to make sure you guys were happy but unfortunately whatever I did was not enough. I’m sorry if you misunderstood all my intentions and you were not satisfied. Wishing you both a lifetime of happiness.