Here's a tip for all my fellow brides. Normally, this finding THE dress you are marrying the love of your life in, is of utmost importance and you really look forward to this. Well, if you go to Memories Bridal, you won't get this beautiful exp...erience you will want to remember, but one you will wish to forget!
During my first appointment, I went with a list of the designer dresses I wanted to try on ( which they claimed online they had), only to find out that they only carried ONE out of the list of ten dresses I gave them! okay, fine, so I agreed to try on the similar dresses they had. they were beautiful dresses, but did not live up to the quality of a wedding dress you would expect.
Long story short, after feeling pressured with every dress I tried on, I decided to reschedule and come back if I didn't find anything or for my bridesmaids and my mother's dress.
The Friday of that week I was happy to find my dress at Pronovias in NYC, where I had the happiest experience ever.
So I came back to Memories Bridal on Saturday, and told them kindly that I had already found my dress elsewhere but that I was still very interested in finding dresses for all of my bridesmaids and my mom with them. This lady did not keep her cool at all! She was upset, like if I stole money from her or something. She was extremely rude and unprofessional!
First of all, she told me that in that case, she'd have to reschedule because she had other brides waiting for her. EXCUSE ME! I had made time to go all the way to their shop because I had a ONE HOUR appointment reserved with them, WHat do you mean, you have other brides waiting?
Second, she kept going on and on about how I made a mistake by not buying my wedding dress from them, because they could've given me a cheaper price. I DON'T CARE! I chose my dress and I'm happy with my decision, why couldn't she concentrate on making business with my bridesmaids dresses and my mother's dress?! That would've been professional.
Then, she started ignoring us ( and was nasty to one of my bridesmaids) because she had a ring bearer appointment scheduled in the same hour I was. Whatever, someone else comes to take care of us. A much nicer lady, but still, going on about my mistake in getting my wedding dress somewhere else.
At the end of my appointment, the owner of the store, Reem, was stuck in a little room at the end of the store, offended and didn't even want to look at us (because I didn't buy my wedding dress with her, while I was still bringing her my bridesmaids and Mother's business), we were being pressured to buy our bridesmaids dresses URGENTLY during the same week, because or else I wouldn't be able to get them (LIES!)
and also, I was being pressured to cancel my wedding dress order with Pronovias, and order it with Memories Bridal for only $300 less. Do you really think I would trade in excellent customer service at Pronovias for the rudest and most unprofessional service I've encountered, just to keep $300?!
They've completely lost our business now. And I will urge all brides I know not to set foot there if they want a beautiful bridal experience.