Memories Gown Preservation

nd beyond never paid them and they never received the money I paid for the service when I made my purchase. They said therefor I had two options 1.) to pay again for the gown preservation or 2.) to pay for them to mail back my wedding dress I sent to them. I paid for the preservation as I felt like my hands were ties and I wanted to make sure to get the dress back. I would like to get my money back. I should not have to pay for a service twice.

ul! 10/10 service, amazing!

ived the preservation kit as a gift for my wedding. Sent my dress in the prepaid box which included preservation and return shipping. Upgraded and paid extra for the platinum package because the form included in the box said it would have a black mannequin and I wanted to have that to show the detail of my dress. Reviewed their website which showed examples of the package. Once memories gowns received my dress they called me numerous times. Upon returning their phone call they said since it was purchased at bed bath and beyond I’d have to pay to preserve it again or pay a slightly less amount to send my dress back. Aggravated i asked why there absolutely zero information on their website warning others regarding this and was told they were “working on it”. Paid again to have my dress preserved. Received my dress which arrived not in a black box or mannequin. Confused I tried to call memories gown customer service, left messages, emails, and even used their online chat. ZERO RESPONSE. Finally after contacting better business bureau they sent me a short email back stating “black box continued you received upgrade”. How do I know I received the upgrade and why is it still advertised on their website and as well as being sold at Michaels as platinum with the black box on their website as well and why was I not informed when I spoke with the representative when they were so adamant about contacting me when it was in their best interest? Did not received what I paid for and had to pay twice. TERRIBLE GO ELSE WHERE

updates during processing outline- able to track from departure to delivery Beautiful boxing/ viewing window & highly recommend the personalization

n I can send it back to get put back in the box . Took less than 2 weeks it came customized and in the color box I wanted . It couldn’t have been more perfect and the price was great considering they clean and preserved it all for under $250 was awesome ! If you’re in the fence about this service don’t be you won’t regret it . This is my first time using them and it’s was everything I’ve wanted .

d everything i was also told it will take max two months, I got it back six months later. I ended up calling a couple of times before they were able to send it to me. After talking to them on the phone they admitted they lost my, 100 percent custom made $1,500 skirt. They said the have a “pile” of skirt with no tag on it so if I can describe my skirt to them they can find it and finish up cleaning it up. I ended up emailing them pictures and they found it amongst the pile. They cleaned it up (surprisingly well might I add) and mailed me my dress two days later. Once I got it I realized they wrong the incorrect date (they put 04/17/2021 when I got married 06/04/2022) on my box and on top of that my earrings were placed inside a ziplock baggie, STAPLED the baggie shut and laying in the middle of my box on my dress. I ended up opening my box and removing the earrings completely before sending my dress back so they can correct my date. That once again took two weeks. Overall not great

They were also super response and polite with questions that I had. I will definitely recommend them to any future brides.

r many years to come!

so much for preserving my wedding dress and putting it beautifully in this display box for me to proudly show off. Thank you!!! 🙏🏼

ed the phone was not pleasant at all. She directed me to email with pictures. So I did and the response was that I signed the agreement stating there could be damage. Like really that’s your way out of accepting any responsibility. The email also stated that they had the same problem with that particular dress manufacturer 3 previous times and blamed it on the dress manufacturer. Why would you continue to clean a dress that you know turns yellow. When I asked that question they said there’s no way of knowing. Complete contradiction. No help was offered. I had to send my dress off to another cleaner and I am hoping it can be fixed. There’s a lot of google reviews that rate this company low because of this problem as well as dresses being lost and not returned. Beware dealing with this company. It’s bad enough seeing my dress ruined and add on the bad attitude and that’s why I’m writing this review. Trust me, pay the extra money with another company and save yourself the nightmare of seeing your dress ruined.

e to go get it. Unprofessional. Go with anyone else to clean your dress!

The cleaning/preservation process obviously isn't gentle. Took jumping through hoops to get someone to contact me back. DO NOT USE THIS COMPANY.

hem.

e wedding dress is just gross.

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I called them to verify my dress made it to the facility. They said it wasn’t till Priscilla went to check the dock and verified the package is there. She told me 8-10 weeks I should get a new tracking number from David’s bridal. No new tracking label called memories gown and they told me that my dress wasn’t in the box and inside was a heating pad and remote. My heart literally dropped and I was in literal shock. My $3400 wedding dress is gone.

fill out. The shipping label + box was already included. All I had to do it put it inside the box, tape the label on it, and then drop it off at a UPS store. I got my dress back within 2 weeks. It looks GORGEOUS and I am able to preserve my dress for years to come! Thank you Memories Gown Preservation for helping me preserve a precious memory!

retty box.

s back from MGP in the pretty clear window box, my heart smiled! It was beautiful!

ons to my dress after one of the bustle points was torn. I asked for this on the form and when you receive your dress back, there is a card on the backside of the box marking what was completed. On my card, there was not notation that alterations were made. I called the company to follow up and was told that it was performed, but a new team member "forgot" to mark it on the tag.

ery impressed.

und was quick. The only draw back is that you cannot confirm that stains were removed from your dress, as it’s recommended that you don’t break the seal to the dress in order to ensure freshness/non-yellowing. My recommendation to the company would be to take a photo of the front, back and hem-line of the dress and include in the “your dress is ready email.”

pressed with the awesome job done with the cleaning and preservation of my gown! The color matched perfectly to my daughters wedding gown even after 20+ years I highly recommend this company for cleaning your wedding gown no matter how long it’s been!

t. So I called David’s Bridal to see if they had a recommendation. They told me about their cleaning and preservation kit I could purchase from them. It was so affordable and easy to do. They provided everything to ship my dress to the company. I got a text when my dress arrived to the facility and when it was complete. I had my dress back in my hands, clean and preserved in just 2 weeks! I’m so happy to have a way to look at my dress with the window box they used for preservation! Would definitely recommend for affordable and quick dress cleaning.