I think a professional company should have "at least" informed me waiting multiple months for my video that you/your team will be delivering it very late due to the circumstances, which is understandable. My point is - it should not have taken ...me calling/emailing your team multiple times to find that out (because again they did not answer/respond half the time). You/your team should have been "proactive" and informed us that you are experiencing major delays in producing the videos. If you foresee major delays in delivering the videos to your clients in the future, you should contact the customer in advance as a common courtesy. Instead I had to stay persistent in calling you guys to obtain an answer.
From start to finish, you were not involved in my experience with your team (other than sending generic emails or invoices to ensure you got the money). AND again, how about you discuss the "rudeness" I experienced from your team. You/your team should ALWAYS be kind to others. But, you were interested in collecting my payment and calling it a day. You/your team did not care about my feelings/the experience/etc. Your team literally said to me "We are done, goodbye" and continued to ignore my emails/calls/messages. Also, someone stated to me "I thought we are done here, what do you want." Just a very poor experience/mistreatment/lack of empathy/care overall. How professional is a company that ignores their clients for weeks/months and talks to them like that after giving them $5k. You can say "we are busy filming weddings." Then, you need to hire an admin because that is also how you lose clients in the future with a lack of response/acknowledgment. However, I know the truth based on the rudeness that was shown to me that you/your team just wanted to be done with me and thus, did not care to speak to me/respond to my messages. I was just a contract that you wanted to be done with and quickly move on from. That tells me you/your team could care less.
Regardless of any excuse you/your team has, if your team spent time reviewing my video the FIRST time around, there would NOT have been an extensive amount of errors/edits [misspellings, 80's music (You should learn your audience/clients), lighting issues, audio issues, using the incorrect song when I was walking down the aisle, blurry shots, etc.] = which completely would have been caught the first time around if your team really reviewed my video/were detailed oriented (During the second round of edits, your team still did not fix all the errors I noted in the first round and thus, I had to re-list them out again during the second round, hoping they would finally get addressed; Again, an oversight due to lack of details). There was back/forth emails because your team could not get it right the first time and would ignore me for long periods of time. So I had to continue sending follow-up emails. For the amount of money I spent, the product I received did NOT match that. You should try to learn/understand/listen to your clients and of course never be rude to them. MOST importantly, I find it very funny how even in your response, you do NOT ask if there is any help or anything you can do to make this experience better for me (which real customer-focused professional companies would always ask/try to do). You had no sympathy, care, and seemed very ungenuine regarding my experience and again just shows the truth that you could care less about your clients/their experiences.