Men's Wearhouse - Houston, TX

There are unfortunately few choices in tuxedo rentals, or I would have gone elsewhere. The customer service here was problematic throughout the entire process. The negatives were many: inconsistent measurements, incorrect shipping destinations, poor email communication, and 48 hours before the wedding, they could not locate 3 of the 8 tuxes we had ordered, including the groom’s (mine). Moreover, when I spoke to a store representative, they had no interest in helping me and basically didn’t care. I understand there will be problems, but expect customer service to at least help me understand what has gone wrong and how they can help fix things. I was actually told, verbatim, “I don’t know where it is, you can try calling later.” I received no assistance until I contacted corporate support to complain about the store. The only positive is that MW has a national footprint, which allowed people in five different cities to get measured. Simply put: if you have another choice, use it.

My fiance and I chose Men's Warehouse because his groomsmen were from all over the country. My fiance hate to shop and they made the experience for him enjoyable. He was able to pick out what he wanted without being haggled. We had no issues with the tuxedo rental and returns.

My groom picked out a grey Vera Wang suit from the Black Label Collection that looked fantastic! He wore the dark grey suit and vest with a white shirt and black tie. The groomsmen wore the same grey suit, but instead had a black shirt, white tie and suspenders. One of our groomsmen went to a different location and got fitted for his suit and told his wife (who happened to be my MOH) that it was odd that the entire suit was black pants with a grey jacket and black shirts. None of the other groomsmen didn't say anything, but luckily my MOH called me and asked if that was the correct suit order. It of course wasn't and when I double checked with my husband, to make sure he didn't change the look,he said that was not what was requested and printed on his order list. He called the store and found out the salesperson who handled his order was new and mixed up the order. Luckily it was resolved on time, however one of the groomsmen did not receive the correct jacket size until the morning of the wedding. In the end everything was correct and ran smoothly and the men looked great. My advice be sure to check on the details of the order.