Mervat's Bridal

ould order if you need us to. When I arrived I was immediately made to feel like family and every dress I put on Mervat made me feel beautiful. We went through several dresses and I liked some but wasn't finding the one. Mervat's daughter happened to walk in when I had the last dress on and said, wait we spoke on the phone, I have a dress in mind from what you were explaining. Well, that dress was almost perfect, Mervat was able to create the overskirt and veil to make it the one! Mervat custom-built my dream dress and I can't thank her enough! My husband was in tears at the first look! Thank you so much for making my wedding dress dream a reality. Chantall Grillo Antos

actly what I was looking for and the customer service was beyond my expectations!! Beautiful shop!

nd she also tacked down where the zipper was just to “make us happy.” Disaster started when I opened up my dress on my wedding day yesterday, there was random pieces of strings and fabrics on the bottom of the dress (okay not a big deal), then as I’m putting my dress on I noticed there were at least 10 pins on the bottom of my dress, one being about 2 inches long and very thick, I almost stepped on these and we had to carefully look through the entire dress for more, as we were looking we noticed an extremely large tear along the inside seam on the bottom of my dress, it was the length of my arm. Tried not to panic as it was underneath and could really see too much. The real big issue came about 30 minutes into my wedding, a brides worst nightmare, my zipper seam completely snapped on me, almost exposing my entire upper body, but luckily I caught it in time. I was DEVASTATED. Luckily my venue coordinator sprung into action along with my family and for 30 minutes tried getting this button undone, they finally resulted into pinning up the bottom of the dress to cover the exposed part, it was horrible but it worked and I was able to continue my wedding, but at the end of the night my husband couldn’t get the zipper undone at all, he tried everything but eventually had to actually break the zipper off for me to be able to get out of it. I called the store to make a complaint considering we told her several times about a concern of the zipper and she just flat out didn’t listen, she was EXTREMELY rude, yelling back and fourth with me saying it’s not her fault and she didn’t do anything wrong, and it was perfect when I left the store so it’s not her problem, and refusing to give me any kind of compensation for such a devastating thing for me, literally wouldn’t listen to what I had to say. She would talk over me and barely let me speak, just extremely unprofessional and out of hand, she eventually hung up on me after I said I’m bringing the dress in. I brought the dress in and she immediately was in my mom and I’s face and pushed the issue over to another staff member because she was busy and didn’t care at all, she couldn’t admit to a wrong doing on her part, after we paid almost $800 in alterations and mentioned every single time about the zipper and that we were concerned about it, but she just kept yelling in our faces that it’s not her fault, she really didn’t care at all. She ended up walking around the store ignoring us completely while we waited there, and eventually came up shaking her head at my receipt and gave me $100 saying “will that make you happy?” And pushed it towards me. I cannot believe as a business owner how she presented herself in this situation. I wasn’t asking for much, and my wedding day was ruined with my dress. To say I’m devastated by what happened is an understatement, and the unprofessionalism on her side is an absolute shame. I hope no other bride has to go through that or deal with such horrible customer service from a very rude business owner. Beware of Mervats Bridal, she will say things to please you and yes you to death, but when you mention an issue she brushes it off and has no compassion for an upset bride.

d to sew in additional fabric for my wedding dress and Mervat truly did an amazing job!