Metals In Time

'm going back for the engagement ring. Thank you!

fter asking multiple times for a size 5.5. I bought a Verragio ring from this retailer in 2021 with no issues, unfortunately my engagement didn't work out so I came back to get trade in value toward another Verragio Ring in 2022. Sergio, the store owner made me a decent trade in deal after I saw a ring in the showcase that matched what I was looking for. I asked for a size 5.5 and he said that can be done. After he inspected the ring, he mentioned that he'd have to call a Verragio associate to see if they have one on hand but will put a August 10-14th date tentative based on when he should be soonest able to receive it from Verragio. He also told me he'd get back with an update within a couple hours. I left my old Verragio ring (valued ~5k) with all paperwork and original box with him and left with a receipt around 2PM. Not receiving a call back, I called the store around 4PM, to which they said that a Verragio associate did not pick up and they'll update me when they receive one back. Sergio called me back a little after store hours around 5:15PM. He said Verragio did not have one, but they can alter the one in store to fit my request and will call me on the weekend (it was Monday, June 27). The weekend passed by with no call. I called on the next Tuesday (July 5th) to get an update and another associate relayed Sergio's message to me saying "he already talked to you and he's working on it", which essentially gives no indication on the status of the ring... seeing no word back still, I call on Thursday because I have a hard deadline on August 14th to receive and no real update on a certain date that it can be delivered, and the first words I hear from Sergio are "why are you calling me 3 times, I told you I'm working on it and it'll be done between the 10-14th." First, he had told me he'd call me back on the weekend when we last spoke. No call. Second, he had said receiving from Verragio would be 10-14th, no indication that his store piece situation would be in the same boat (in fact the opposite since he said he'd call me back that weekend). Regardless, I can't remember the last time it was a crime to call and check up on something you're paying for and get a response with so much attitude. He did ultimately deliver the piece on time but was missing an original Verragio box and authenticity card (expected because I dropped off these items with my original trade in). I had asked a store associate about the box and card when I went to pick up a diamond report and they said they would ask Verragio. Again they did not call back. So I reached out to Verragio directly and got an upset email back from Sergio for reaching out to Verragio directly. Sorry I didn't wanna keep bothering an unreponsive and rude store lol? When my fiancé finally received her ring it did not fit. When we took it to a local Verragio retailer near her (in Philadelphia), they said it was somewhere between a 5 and a 5.5 and not truly a 5.5. Cherry on top haha.