Meyers is a true jeweler vs. a mall location where you just select whatever is on display. We have now purchased several pieces of jewelry through them based on our initial engagem...ent ring experience. We work with Scott but everyone is friendly, helpful, and knowledgeable. Scott asked a few questions about cut, budget, and size. He explained the differences while he showed us just the diamonds without the settings. He also explained that the lighting and color of the cloth would allow us to see what the diamond really looked like, showing all imperfections. Apparently that’s how you should actually select jewelry! He showed us a few (within our budget but without telling us prices). We selected what looked the best. He then explained the differences in the diamonds with zero pressure to select the most expensive. Then helped us decide on a setting. It was a great experience! He will also provide documentation on the jewelry and appraisals. Scott never spoke down to us, although he educated us. He never pressured us. We felt that we could walk away at any point with no judgement and he worked well within our budget. Our ring was built in a timely manner and even gave us a heads up on when to purchase because they had a sale coming up.
We had originally gone to Andrews Jewelers and selected a very nice ring. However, when we left we noticed a giant black image in the middle of the diamond. We took it to Meyers for an appraisal and possibly a cleaning. There was a huge piece of carbon in the diamond! It also appraised at half the price we paid! And it was a used ring! Meyers looked up the serial number and allowed us to look under the lens. Andrews hadn’t provided any documentation for us (allegedly it was in the mail). When we took it back and explained our concerns they downplayed everything and then laid on a guilt trip. We paid $10,000 for what they called a 1 crt. in white gold, flawless/ internally flawless (which quite clearly it wasn’t). At Meyers we bought a 1.35 crt in platinum which was truly F/ IF for close to half the price. .... We were pretty upset with Andrews. Excuses. We felt we’d been had.