Michael's Cafe Bakery

We choose Michael Catering because my husband worked for them. They were very unprofessional and knew that from the start as my husband worked for them. We thought they would aleast be nicer to deal with as he worked there not so much In our first meeting with the owners/ event coordinator they were very rude. I ask if the staff could dress nice and have no branded shoes on but solid black the owner said he wasn’t going make his staff pay for the correct shoe to look nice. We went round and round about the appearance of the staff needing to look professional. I ask them to sign. A contract to protect both parties involved and they refuse to do so. I asked for the clear glass plate for our dinner service and the only Thing I could get from the event coordinator Selena is we will do our best and you should be happy with whatever you get because the owner gave you discounts and free items. We never ask for discount for our service but was given to us as my husband worked for the 22 years. I then called talk to the owner Kyle about what she said and he was like it is what is it is. I promise to have the correct plates . Fast Forward to the set up of the hall the Owner Haliey and a staff member setup the hall at St Micheals Center They had place stained up napkins on the table for my guest lucky I checked all them while decorating the hall for the wedding if I haven’t there would of been 25 out 100 of them notable stained. We did give them to The lady at the hall and she had them switched out but we shouldn’t have to check there work as they “professionals”. My husband to be went into the kitchen area to put something in the kitchen for the wedding and noticed that the dishes were setting on the counter were the wrong plates They we’re the incorrect one they were the white China plates not the clear glass ones I said I wanted for my wedding design So much for Owner Kyle promise . Luckily my husband to be caught their mistake which he shouldn’t of had to being as it was his wedding The restroom were not cleaned. I did tell Michaels event coordinator/owners during the meeting we had that I was having my own professional decorator coming in and decorate the head table and the owner Haliey took upon her herself to decorate the head table as she saw fit I have include a photo of what she did. Not cute very!!!! At the wedding reception the owner Kyle was visual sick and other staff member . The food was cold and they forgot rolls on the head table. They also forgot to get he toast champagne for the head table as they said they would. We had to wait to our grand entrance because the had to run to the store to buy it . My wedding coordinator needed to tell Kyle to speed up service as they were serving the sit down dinner to slow. He also had to be verbal told by the wedding coordinator to stop chatting with the guests and to do his job and get the cake cut. (I have include photo proof of forgotten rolls)

Sue W. was very unprofessional towards us for our wedding and we are lifetime members of St. Michael’s where the wedding was being held. She also pushed more food on us than we wanted. She was especially very nasty towards us as we and our wedding decor person were setting up and decorating our church’s hall St. Michael’s Centre the day before our wedding day. I have paid for 2 wedding receptions, my daughter’s in 2012 and our wedding in 2021, using Michael’s Catering and Sue W. was never pleasant to work with even back in 2012. Our family has used Michael’s for 3 wedding receptions, 2 funeral luncheons, and I have bought numerous orders from the bakery through the years. I was always recommending Michael’s from the very beginning when they started out in our church’s hall kitchen up until this March 2021. In addition to the horrible treatment by Sue W. for our wedding, over 42 out of 59 wedding guests including my husband and I all ended up sick for several days after eating the food and cake at the wedding reception. 2 guests ended up in the ER. 2 people who were not at the wedding got sick after eating the wedding cake which was given to them from a wedding guest. I planned for over a year to have a safe and Covid free wedding and reception, but I had no control over the caterer or the food. To top everything off NO ONE from Michael’s Catering bothered to contact us knowing we were all sick yet they contacted our parish priest to see how he was doing. The incident was reported to the Lucas County Health Department since the majority of our guests were sick starting the Sunday night after our Saturday reception. So many guests missed several days of work due to being sick after the reception. We also threw out all the extra food that Sue W. forced on us even the food we were going to donate plus our wedding cake after samples were given to the health department. Who wanted to get sick again. We spent over $6,000 to get sick and throw out ALL the food. My only daughter and son-in-law flew in from Iceland and planned to spend a week with us after the wedding but we were all sick up until the day they had to leave. I hadn’t seen my daughter since December 2019 and then the week we were to be together in March 2021 we were all sick. Unfortunately, we also tipped the staff during the reception and found out that we paid for 2 staff members that never showed up, but we were still charged for them on our invoice. We still gave them all the tip money to divide up even though 2 people never showed. It’s apparent to me that middle aged couples’ wedding receptions are NOT valued by Michael’s Catering even though we spent enough money with them for only 59 wedding guests. Only our money is valued. I am still upset over this horrible experience that was supposed to be our wedding reception.

Michael's catered our reception and it was so good! Good tasted great, excellent communication and professionalism. Cake was gorgeous!

Michael's catered my husband and I's reception at the Valentine Theatre on 3/25/17. From the very start Michael's was extremely helpful in planning our menu for our special day!! Sue was our main contact and lead us through the planning process without a hitch. From the tasting dinner to the wedding day, Sue was on top of it! She was able to provide several menu options, as well as tailor the menu to make it exactly as we wanted. The appetizers we chose were a HIT and we received many compliments on having stationary and passed hors d'oeuvres! The meal itself was wonderful and our guests continue to rave about it! The staff was very professional and punctual throughout the entire night! What was even better was Michaels ensured that David and I were served a meal so we could actually enjoy the dinner we chose! Michael's worked great with all of our other vendors and the night went on without a hitch! We highly recommend Michael's for your special day!!