Michael worked with us related to pricing and timelines for payments, which was really wonderful. Other caterers wanted half of the payment up front and the other half two weeks before the wedding, which was tough for us paying for our wedding ...on our own. I will say too that any time I reached out to them for questions that someone got back to me within 24 hours.
However, there were a few things that could have been improved upon, such as planning and staff. Michael was very chill,which you need as a bride, but almost too chill... prior to the reception, it felt like details were not finalized. The night before the wedding, Michael contacted me and asked me if I wanted coffee at the reception, which we thought was included in our package. He said it wasn't listed on my contract, which none of the 10+ people who reviewed our contract including us picked up on. We added this cost the night before the wedding. He also reached out to me the morning of the wedding to ask if we ordered ice for our mixed alcohol beverages and to keep our beer cold (since we supplied our own alcohol), which was never mentioned. Michael did end up throwing this service in for free, which was very nice, but this should have been discussed in advance so it wasn't something to stress about on my wedding day.
During reception set-up, we needed an extra extension cord for our sweetheart table and to have a cocktail table pulled over for the wedding cake one of our family members made. My bridesmaids said he brushed them off stating he only brings what he needs. They moved the cocktail table over for the cake into the barn in their dresses themselves. We also worked out an arrangement to have the Michael's move our chairs from the ceremony over into our reception area. They must have been short staffed or had new staff the day of our wedding? My husband had to remind Michael halfway through cocktail hour that this needed to be done. Michael himself had to stop preparing food and carry the chairs over to the reception area.
During cocktail hour one of my guests asked me if she could grab anything for me from the appetizers. I told her definitely scallops wrapped in bacon. Two or three of the catering staff members appeared to be about 16 years old and it didn't seem like they were adequately trained. My guest stopped one of the staff to ask if they could bring some over to me once they were ready and the staff member replied rudely, "there are no scallops wrapped in bacon," and walked away. We both just kind of looked at each other for a few seconds. Fifteen minutes later my guest ran them over to me- I knew we had them! I also notified one of the staff during the reception that the plantains were missing the sauce they should have had on them and she pleasantly responded "ok," and continued serving them to guests. I had to go back over and tell her she needed to go tell the chef that the sauce was missing so he could add it before serving more.
We got tons of compliments on the whole pig and mac and cheese for our barn-style wedding. It completely fit with the theme! The chicken could have used a little more seasoning and the plantains were more dry at our reception than when we did our initial tasting (which was fabulous), but overall the food was good. Michael also organized for additional beer to be delivered.
Overall, we had a great time, but I think that adequate planning and additional/more experienced staff would have improved our experience.