Michelle Wight Makeup Artistry

ience possible and are truly saddened that this was not your experience. Now that we are Fully staffed for 2022 we’re confident these growing pains are behind us. Hope to work together again in the future.

, 7/22/21 seven weeks before your wedding date 9/18. The reason we had to exchange so many emails was due to our schedules not aligning for your trial date. As you know 2021 was a very busy season and we already had September clients whose trials had been scheduled for several months. I was trying very hard to find a time that worked for you and for our team. Our stylists arrived on 9/18 to provide hair and makeup services, one of the girls arrived 30 min late and I take full responsibility it was a miscommunication, I was on location myself sent you a message to try and connect over the phone, you then replied: "she just arrived". In regards to your timeline, in the email you sent to me you stated you needed to be ready by 5:00 pm. My stylists sent me photos when they left your hotel and services were complete by 4:26, again I take full responsibility that one of the girls arrived 30 min late causing you unnecessary stress. The final service that went over was an add on service that we were trying to give good customer service by accommodating, we were told this client was not part of the bridal party. I did reach out to you personally, on your wedding day and again last week. I sincerely apologized for the late arrival and the stress that caused. Wishing you all the happiness Michelle

at school, the safety of our clients and staff is our highest priority and we just wanted to be extra cautious. Hope we get to work again in the future. All the love <3

les. This was the biggest challenge of the 2021 season as I tried to provide excellent service while also being onsite physically sometimes 8-10 days in a row. I reached a point where I could no longer be the full-time administrator along with being a full-time creative. I would like to make you aware that we have recently hired reliable administrators to aid with our response rate allowing for quicker response rates and questions being answered in a timely manner. As mentioned to you in via text we are so sorry to hear what happened to your venue as we could not imagine the pain and disappointment that caused you on such a special day. I would like to address the following: Arryle received a text from you at 6AM on 6/18/2021 notifying her of what happened and that you “most likely” will still want services - while cancelling the remaining services. Per the contract that was signed, please see the cancellation policy below. Cancellation Policy: If Purchaser gives Artist less than fourteen (14) days notice, written or otherwise, prior to the Event Date, then Purchaser will be liable for the full amount of the final Balance owed. Payment of this amount will be due within two weeks (14 days) of the date Purchaser gave Artist notice. Purchaser also understands and agrees that their initial Deposit is non refundable regardless of the date in which they Cancel. At the time of exchanging texts - while I was on location myself - I explained that I had two artists set to carpool together to provide the 16 hair and makeup services that you originally booked. I did not want to send one person out traveling 3+ hours round trip for one hair and makeup. The storm did not affect or hinder our ability to perform services for you or your bridal party as a whole. You chose to cancel two hours before our artists were set to arrive and we were providing options on what we COULD do given the circumstances. My intent wasn’t to make you feel as if I was cancelling on you ever, nor would I ever. Based on our conversation, it should have been better discussed over the phone so that there was no confusion, that you were unsure of whether you wanted services or not. With timing, we could not delay on a decision and knew how stressful the situation at hand was therefore giving you the opportunity to receive a full refund, should NO services be rendered. Despite our cancellation policy, listed above, I was willing to offer a full refund as my heart really hurt for you and I thought I was doing you a favor by offering it - not realizing you would take it entirely out of context. After speaking with your planner, who then confirmed that you would indeed still like services, and that no one was requesting a refund - we sent an artist despite our Travel, destination, and high volume wedding season minimum. Therefore - that is where the full refund offered changed entirely since we still sent an artist to complete services. We understand that between postponement and the storm, it didn’t go as you envisioned. However, during these times especially we would also like you to consider the same compassion as vendors are going above and beyond, much as we did by sending one artist to complete your services. We appreciate your honest feedback in sections of your review and are always working to better serve our clients to the best of our ability We wish you much love and happiness Michelle Wight