Payment was efficient and I was able to easily make online payments and see my balances at all times. It's so nice to be able to tip in the portal too, because I ended up forgetting my cash envelopes in the whirl of the wedding day and really wanted to tip them for how amazing they did.
When I went to my two-week meeting with the venue, the manager already knew I hired Mike Staff because she said they were the only company who sends her notices about the impending services they were going to provide and for who, which I thought was extremely impressive.
Jenny L. (photographer) and Phil (DJ) were punctual in contacting us before the wedding, and Mike Staff sent occasional reminders that this would occur so we weren't caught by surprise.
Jenny and secondary photographer Priyanka were so wonderful to work with. My husband and I have never had professional photos taken before, and even on our own we're always forgetting to take photos of ourselves and our lives. Jenny (who I primarily worked with so I will mention her specifically) was calm, fun, and so efficient. She knew exactly what she was doing, gave great advice, and helped my husband and I with poses and directed us, which was exactly what I asked for, given our inexperience. She took charge because I requested her to, and I was absolutely blown away at how quickly she finished many family photos I had scheduled to take place in a short period of time. Overall, I knew wedding days needed a lot of time cushion so I accounted for it, but Jenny was so efficient she gave us even more time than I originally cushioned for! Everyone was impressed by her knowledge and ease of directing people and overall, I am SO grateful we had this amazing professional take care of us on our wedding day!
Phil was also amazing. He had a lot of tips to relate from his vast experience as a wedding DJ, and it was clear he was enthusiastic about DJing weddings and music in general from our conversation on the phone. He asked for specifics where needed, and he managed to smoothly transition some songs I wanted for ceremony, despite our officiant messing it all up. Phil played it by ear and played the music I requested as best as he could with the mess-up, and I really appreciated it. Maybe it's generally known or standard for DJs to have good-sounding equipment but I just wanted to mention that Phil DID have very good quality speakers, the music was crystal clear and could be easily heard and projected well without being too loud and grating. We requested just fun, upbeat popular songs to dance to at the reception, particularly maybe 2015 or before (since we haven't really listened to recent music) and he obliged easily. He got everyone on the dance floor with ease from the beginning, and many of us are not very young anymore, so we had to step off the dancefloor after the initial energetic rush but we LOVED all the music and fun going on. He of course threw in a few popular slow-dancing songs as well, and overall everything was perfectly balanced. He was calm and helpful, and his emcee style was just the right amount of laid back and fun (some weddings I see DJs trying really hard to get people hyped up and screaming and it's exhausting to us, so Phil was just the right DJ for us). One of my guests commented to me after how amazing a DJ he was, and when his daughters get married he'll ask me for who DJed my wedding :)
We received our sneak peak and full gallery technically even earlier than promised. Mike Staff is so efficient, professional, and experienced, we were blown away. Our photos came out amazing, and I'm grateful Jenny and Priyanka were able to photograph two unphotogenic and awkward people and display us beautifully and capture all our moments.
Overall, my husband and I felt well taken care of on our wedding day and we highly recommend them!