Milestone Events Group

My venue was beautiful, but the worst part of my wedding was working with Milestone. We booked our venue while it was under the management of another company and everything was going fine. The moment Milestone took over, the problems started. They tried multiple times to not honor my contract and tried to get even more money out of us on at least 3 separate occasions. They made planning extremely stressful for both myself and my coordinator. There was little to no communication except when they wanted more money. Even on the day of my wedding, they fell through on things that were promised- like coffee and tea during dessert (It was part of my bar package, but was no where to be found so my dad had to run to starbuck to get coffee for everyone), they had my vendors SIT ON THE FLOOR to eat dinner because they couldn't 'find chairs', and the 'site manager' who was supposed to be my main point of contact, changed at least 3 times and it was like starting over every time- half of the time people I spoke to had no one I had already booked my event! Their properties are stunning but I will never work with Milestone again.

I was really disappointed by my experience with Milestone. They made planning extremely stressful. They told me before signing my contract that there would be a lot of flexibility and that their coordination services would be sufficient. I found neither to be true. Every interaction with them from contract signing, to nailing down the details was really painful. I also would say that the amount of coordination I received didn't live up to what was detailed in my contract. I found myself really regreting trusting them with my event and wished I had avoided using a venue managed by them. set expectations they couldn't live up to, were very inflexible when it came to small changes, and even on the day weren't able to triage hiccups along the way. I would recommend to anyone planning an event to find another event service.

My husband and I booked a venue with Milestone in 2019 when we were originally planning our June 2020 wedding. With the pandemic, everything got turned upside down, but Milestone was so helpful and understanding along the way. Throughout our planning process, they ended their contract with the venue we had booked. Luckily, they work with a ton of beautiful venues in the area and we were able to shift our celebrations to another site. Everyone from Milestone was great to talk to, and because we were working with them so long, we really got to talk to a lot of their staff members. We appreciated that every time we connected with a new person, they had been informed of all of our planning progress and knew right where to pick up. Leslie took us on tours of venues and ultimately we worked with Brodie at Sbragia for our “rehearsal dinner” and welcome reception. She was so patient and kind. Brodie met with our caterer at the venue to give him a tour a few weeks before the party, helped us pick the wines, and set up so many decorations – she really helped make the evening spectacular.

TLDR; Echoing to please AVOID this company due to their approach to COVID. We received a few hours of service and a refusal to host the wedding under the legal limit of people but the company refused to provide even a partial refund of our site fee leaving us to plan a fully new wedding weeks before it was to happen. We had a very nice wedding a few weeks ago with 9 people at a venue that we had to find with two weeks remaining because of the lack of flexibility and, as other reviewers have pointed out, lack of empathy and respect for their customers. We had to find this venue because Milestone would not work with us even though we were WELL within regulations (every other vendor worked with us to have the wedding and refund us the majority of our deposits) and we got another venue (and event company!) that was happy to work with us because we were well within regulations. We spent a year planning a wedding with some help from Milestone (a few phone calls and I would assume some behind the scenes planning that may have taken a few additional hours). Our planner Samantha was really kind and we enjoyed working with her. Unfortunately, once the wedding was a few weeks away and it was obvious that COVID wouldn't allow for more than 12 guests, Milestone immediately changed their tone to let us know that they would only allow 6 guests (to Pellegrini Winery, a large, outdoor venue - and an arbitrary number that they pulled from a blog as support) or we could reschedule into the future at a date where we could spend more money with them. After we made it clear that we were going to continue to have the wedding on our planned wedding date at a reduced capacity and that if they weren't able to accommodate that we would like a refund of the fee that they took to use their site, they refused and gave us the option to take legal action which, as a young couple who does not have the financial capability to do so, was their way of telling us that they were taking our money and we couldn't do anything about it. As the owner has mentioned in other comments, they are obviously hurting because of the circumstances and "are not in the position" to refund deposits - whether contractually obligated to or not - so please, please, please think twice about giving them your business and money in the first place. They chose to take our deposit and our venue and left us to fend for ourselves weeks before our wedding and they will do it to you, too!