Minneapolis Marriott Northwest

We held our 10 Year Anniversary/Vow Renewal Celebration here and I give it a 10/10! Kyle, the event manager, was amazing through the whole process! Kept in contact as much as possible! Answered questions as fast as possible. But the entire venue and staff in general was AMAZING!!

Julie and her team did such an amazing job bringing our wedding vision to life! She was more than willing to sit through as many meetings as we needed to discuss what we were looking for. Her team was able to create exactly what we were looking for and were extremely professional. When I saw our venue on our wedding day it took my breath away it was everything we hoped for and more.

We had our wedding at the Minneapolis Marriott Northwest last month. The day of the event went smoothly, the staff working that day were wonderful, and for the most part everything was fine. I would not, however, recommend this venue to anyone because of the stress we went through during the planning process. Everything always seemed very scattered and disjointed. When we initially booked, I put my credit card on file for deposits, as required. When our second deposit was charged, I was also charged a separate $8,900 charge. I brought it up and they removed it, but then charged me the deposit I'd already paid again. They removed that charge as well. But, then other charges kept popping up on my credit card. I had a total of 6 incorrect charges totaling over $12,000 over a span of 2 weeks. I was constantly stressed and checking my credit card every day. The Marriott finally figured out what happened...my card was attached to someone else's folio/account. No one at the venue even noticed this until I brought it up. Essentially I was paying for someone else's wedding. It was all straightened out in the end and we were given a couple things for compensation, but we had to ask for something to be done. It was never offered and the people we spoke to did not seem to think it was a big deal at all. I asked for my credit card to be removed from their files and the rest of the payments were made in person at the Marriott to make sure it did not happen again. Over the next few months of planning, it just seemed like their team was very disjointed. Something that someone told us at our first meeting was contradicted by someone else. Something we were told over the phone was contradicted in an email. Small things like telling us someone would fill water pitchers for our centerpieces and then saying they'll have water pitchers in the room for us to fill ourselves. It was very confusing and stressful. The day of the wedding everyone was helpful and tried very hard to make our day special, but the two things we noticed were the lights were never dimmed in our reception room and the vegetables with our dinner were terrible. The vegetables on every plate were not the medley of vegetables we selected at our tasting. At the event, there was one white vegetable (we think it was turnips) that was undercooked, hard, and bitter. After giving this feedback to our coordinator after the wedding, the issue was downplayed and we were told there were 4 vegetables purchased for the event. It was as if they did not believe what we were telling them and tried to convince us otherwise/that we were wrong. Again, overall the wedding day went smoothly, but it was incredible because of the banquet staff, our other vendors, and family and friends. The planning issues tainted the entire experience for us and we will never get that back. The Minneapolis Marriott Northwest was difficult to work with and if I could do it again, I would choose a different venue.

The whole team at the Minneapolis Marriott NW was amazing to work with, from sales to event planning, to A/V and catering. They communicated well and rolled with the punches of our changing wedding plans. We would definitely have our wedding here again!