If I could I would give them 3 1/2 stars, because they are a good, solid, professional company.
Mitchell's will work within a budget. When I first came to them I wanted to spend no more than $1500. I was the one who increased my budget with... no pressure from them.
That being said, I did not like my bridal bouquet. It was very beautiful but it fell apart the entire day and was extremely heavy. I was so sad that it was falling apart the entire day. From the second I held it for the first time flowers were falling out of it. The bridesmaids bouquets were very beautiful, colorful, and a nice size. I also really liked my flower girls headpiece. I was very disappointed with my bouquet, my entrance table flowers, and some of the service.
The entrance table was supposed to be a very large (it was the most expensive arrangement) bouquet of all babies breath. I thought the bouquet was pretty small, I was honestly shocked at how small the bouquet was. I was expecting at least double the size it was. Service was decent, the first meeting went well, but as time went on (I booked service at least 1 year in advance) I wanted to make small changes here and there. I felt as though after the first meeting things were set in stone. With the owner of the shop (the older gentlemen) he told my mom we couldn't call and change things. This upset me because a year in advance is a long time and changes do happen along the way. When we met for the final meeting his son I believe met with us and he was very nice and did allow us to change things, in fact, it was his (wonderful) suggestion to change our centerpieces. I thought his son was a very nice man and did his best to give great service. I was a little upset though because at the final meeting we decided to go with some tall tables and some shorter table centerpieces. I wasn't 100 % sure if I was going to have one extra table or not, but I remember him saying to call and if I did have to add a table it would be included in the price but it would be a shorter arrangement. I was okay with that and paid the final amount. It turned out that I was going to have one extra table and they charged me $50 more for the arrangement. I didn't complain because it was right before my wedding and I wanted everything to be perfect, but after spending 1000's of dollars on flowers I was unhappy with what seemed like nickel and dimming me.
They so kindly picked up the flowers from my banquet hall a few days later and brought them to a nursing home for me. I cannot see spending so much money on something that will just die. I wanted someone to have some joy in seeing the flowers and Mitchell's accommodated this request.