I had a lovely experience finding my dress at Modern Bride! I was a bit nervous about how the process would be, given the new challenges with Covid and dresses needing to be sanitized between try-on (which is totally a good thing btw). My consu...ltant was Debbie and she was wonderful. My mother, who is not super mobile, first arrived and Debbie gave her/us a wonderful, private and more intimate spot closer to the entrance so that my Mom did not have to walk far. I really appreciated this. Additionally, I had a pretty broad spectrum of the fit/style I was interested in with one particular detail. Debbie honestly exceeded my expectations finding a variety of styles to try-on. She was also very patient, reassured me not to rush, and made me feel super comfortable helping me get in and out of the dresses.
I ended up finding the perfect "one" on dress 5 because she continually went out back to see what had been re-added to the racks. In 1:20 minutes I found my dress and Debbie also found me the perfect match for a veil - as my designer did not make matching veils. My experience with Debbie was truly outstanding!
The only issue I encountered was that about a month after my dress purchase day, I discovered the wrong shade had been ordered. I just so happened to be looking at the website to show a friend the dress and noticed there were 3 shades - something popped in my head that the shade I was seeing sounded familiar, but that it was not the shade I tried on. I called Debbie right away and unfortunately, the person who put the order through did in fact accidentally order the wrong shade. My call was right before they closed and Debbie assured me she would get in touch with the designer ASAP; I got a call back from Debbie early the next morning confirming all had been rectified - she was extremely apologetic as well. How this was handled was key!
I do hope that in the future though, there is more attention to detail with ordering - as the customer, I wouldn't know all the details about the dress and available shades or to ensure the correct style # is being ordered. The challenge is that although I noticed, if I hadn't, I would have been one upset and unhappy bride when the dress came in with no time left to fix the problem.
That all aside, I would still, without hesitation, recommend Modern Bride, and ask for Debbie if you want a top-of-the-line experience and to enjoy every moment!