Kyle and his team at Modern Touch Media produce an artistic HD product at a very fair price. Upon contacting him, we received timely communication and were very impressed with the video quality we saw in his work. The day of, he and his crew we...re timely and professional during a cold and rainy wedding. The reason my review does not give them more stars is because of the professionalism in the production of the finished product.
During our initial meeting with Kyle, my husband and I explained we wanted a highlight reel with voice overs, and were told that wasn’t a problem. Once we were sent our reel, there were none. Upon contacting him about this, he told us he could incorporate those into it like we planned. When we received the second version, it had one quick blurb of talk with rain in the background, and that was it. He told us that the rain made the sound quality poor and that's why he didn't incorporate more. While there were parts of speeches and other portions of the day he could have included, we decided we enjoyed the original version without the voice overs enough, and to let it go.
When we received our full DVD a couple weeks later, the music set to it included songs about one night stands, breaking up, and being estranged from the one you love. He had asked us what sort of music we liked to listen to during our meeting and incorporated songs by those artists, but didn't check the lyrics of the songs first. Additionally, he had captured all the bridesmaids walking down the aisle, and not me. We brought this to his attention, and he responded that he'd go ahead and fix the footage and songs, although they were songs we'd said we wanted (which was not the case). A few weeks later, we got a message that "files had been corrupted", he couldn't add footage of me walking down the aisle, and that per our contract, there were no guarantees of everything being filmed. There was no apology in this explanation, and while I understand that there are bound to be parts of the day that may not be included perfectly, the bride walking down the aisle should not be one. In the next edited version that should have been fixed, he still neglected to take out one of the songs that we’d asked him to replace, and we had to send the flash drive back again. In our last version, although he had fixed the songs, he had gone back and put the wrong version of our highlight reel on (with the rain in the background). We are so sick of sending the flash drive back and forth to him (which he had us do for every alteration, making it a total of 7 months from the wedding to the last version we got), that we are just keeping it as is. After the wedding, he lacked a serious sense of professional obligation and commitment. We very much got the feeling that once he was done editing what he thought was fine, that he did not want to be bothered with details of customer satisfaction that were promised in our initial meeting, such as "being a part of the editing process", etc.
Overall, Kyle has a good eye for video and quality cameras and equipment, but because of his lack of attention to details and his immature sense of professionalism, we'd only give Modern Touch Media 3 out of 5.