My second time shopping for dresses I made an appointment and went to Moliere, where Jessica helped me. I had had another appointment afterward at JJ Kelly, but I loved the dress I found so much and my first experience at Moliere was great so I... canceled my other appointment and purchased the dress.
A few months later I received a call from Jessica that my dress was in and that I needed to come in within the next 7 days to try it on and pay for it. I really didn't like that I had such a limited amount of time to come in and try it on because it was too short of notice to have my mom or one of my sisters come with me and at the time they weren't open on Tuesdays and closed at 5pm, so I had to go alone. Jessica told me to just come in and that I didn't need an appointment, so I went without an appointment. When I got there they were super busy and Jessica was with someone she was trying to make a sale to, so someone else got me my dress and I had to try to get dressed on my own, which was impossible with the corset back. As soon as I got it at least partially on I had the horrible realization that my dress was damaged!! There was a burn mark from the lace applique, the material on the train was torn and in several spots, including right along the neckline, the lace was frazzled and fluffy looking from the fibers being pulled! It was awful, and I could not get anyone to help me! Here was what was supposed to be the dress I walked down the aisle in but it was ruined! I was so upset because the consultant obviously did not check it when it came in before she contacted me. Jessica suggested that they could just "fix it" but there was no way to really fix it! The owner, Rhonda, took pictures and emailed the manufacturer and had them make me a new dress and put a rush on it so I could get it faster. I also demanded a letter from the manufacturer stating that I would get a new dress.
When my new dress came in it was beautiful and seemed even better than before! Jessica was no longer working for Moliere and Rhonda was handling my account. When I got home I realized that the reason I liked this dress so much better now is because it actually wasn't entirely the same dress. A corset back was never something I wanted, but the dress I had originally ordered had the corset back. The style had the option of the corset back or zippered, and when I got my replacement dress it had the zippered back! I think it's funny that they technically got the dress wrong again, but I liked the second dress much much better. From that point on between fittings and picking up my dress to be steamed my experience with Moliere was great. The fit of my dress was great and I got so many compliments!! Though my initial experience was poor, I'm still glad I went to Moliere because I got the perfect dress and my experience in the end was good.
I'm not going to do quality or service ratings because the quality of the first dress was awful, but my wedding dress was amazing! And Jessica's service was terrible, but Rhonda is awesome!