This place is expensive, but with very poor customer service!
On 11/15/18, I called Moline-Kronberg Cleaners (MKC), inquiring about cleaning and preservation services for my wedding dress. I stressed my concern of having red wi...
ne stains on the dress since 11/10/18. They instructed me to bring my dress as soon as possible, so the stains can be successfully be removed. Thus, I brought the dress to MKC on 11/15/18, a few hours after speaking over the phone. A seamstress and I together inspected the dress and she made notations. The total cost $900, when asked about the prices they told me they were the best. The first deposit I was required to make was of $450; I was informed to pay the rest when I pick up the dress. I didn't mind spending the money to preserve a beautiful memory and support a local business, so I left my dress and gave my deposit. I was assured that my dress will take immediate attention and will be ready before or on 12/31/18. Few weeks later I called, again assured that my dress will be ready before 12/31/18.
I go to pick up my dress today 01/2/2019 (almost two months later), and am informed by one of the seamstress (Or so I thought) that nothing has been done to my dress. I inquired why, the response, "We had brides needing to get married, so we had to prioritize those dresses over yours." I asked why was I not notified sooner? There is no explanation; simply, "Again, we had very important emergencies." I proceeded to express my concern of having the stains on my dress longer than anticipated, her response, "I have been doing this for over 30 years, and I have taken care dresses with stains longer than 50 years." When asked, if the stains can still be removed considering that the service has been delayed, her response, "I cannot guarantee that your dress will be prefect." When asked when will the dress be ready for pickup, response, "Within a week or so," rudely began to expose my dress while stating, "Look how dirty your dress looks, it is very dirty with many stains." I responded, "I am very clear about this, as that is the main reason I trusted your services."
THE OWNER WAS EXTREMELY RUDE
At this point, I requested to speak with the owner, as I did not appreaciate the lack of customer service. In a chuckling manner, she responded, "I am the owner," (Patricia Rodio). In disbelief, I made a comment about writing a review for the bad service, in a sarcastic manner she responded, "I guess your feelings are really hurt?" Finally, I requested to have the deposit and dress back, as nothing was done to my dress and I was disgusted with the horrifying customer service experience.
After the fact, approximately two hours later, I received an apologetic email signed by Patricia Rodio, in a sum stating, "There seems to be a mixed up, we apologize for the bad service, please reconsider bringing your wedding dress back..."
In response, the top reasons I will not return,
1. Unacceptable customer service
2. Having an unreliable process, but still being customer disoriented
3. Not treating feedback constructively
4. Delays services and does not provide a courtesy call.
EVERY customer deserves to be treated with dignity and respect!