Unfortunately my experience with Molly's Trollys was disappointing.
Pictures with the trolley was something I knew from the very start I wanted for my wedding day. I hired the tro...lley for 5 hours, starting at 2 pm to bring my bridal party to the venue, and then to bring guest to the venue at 5 pm. Two days before my wedding I confirmed with the company that the trolley would stay on site until 7 pm, after dropping guests off, as we were planning to take bridal party pictures on the trolley after our ceremony. I was ensured that the drivers are required to stay on site for the full contracted time. My planner also confirmed the times prior to wedding day.
Though, on my wedding day, the trolley left at 5 pm with no notice. It was not noticed until it was time for pictures that the trolley was not on site. It took over 20 minutes for my wedding planner to contact them, and then she was told it would be 15-45 minutes before they returned. They did return, although unfortunately due timing, we were not able to take bridal party photos with the trolley, as the reception was about to begin. My husband and I took one picture inside the trolley and one outside, and then had to leave for our reception. Otherwise, the trolley was gorgeous and clean. Our driver was very nice and even offered us what when we got on.
Prior to this event, they were very communicative and prompt in responding. Two weeks prior to wedding day, my credit card was over-charged by $50. When I brought this to their attention, they immediately addressed it and refunded me, so thankfully I noticed the mistake.
I would give 3 stars to be nice, although my heart is bummed I didn't get the pictures I wanted.