MoonLight Limo Rental and Car Service

he wedding and most importantly, the day of the wedding! Communication was great! The buses were clean, the drivers friendly, they played music for the guests, they arrived early and stayed as late as needed to get all the guests on board to and from event. I recommend highly without reservation!!!

g! I am very happy with the service we received!

d there were no problems at all. The limo was super cool and the driver Don was professional, timely and fun. I highly recommend this company.

ur company and your customer service. Highly recommend this company!

to know that everyone was taken care of in terms of catching a ride to and from the venue. Emily was wonderful to work with as well. She responded quickly and was always available via phone or email, and helped us build out an appropriate timeline for arrivals and departures.

hampagne. The limo was HUGE and clean, but the best attribute was the side door that opened from top to bottom. This made it so easy for my daughter to get out of the limo without ripping or creasing the wedding dress. Were on time to the church and reception and the driver Rama did not have to speed, so we enjoyed the ride.

nce a bunch of important family members were on the shuttle, I figured it was worth it. It wasn’t, and I wish we had never even contacted them. Although there was a ton of communication with the company in advance about schedules, pick-up times, and the presence of the groom’s parents and grandma on the shuttle, the driver was 20+ minutes late picking up our guests at the hotel. He was clearly in no rush, wasn’t apologetic about the time, and didn’t even seem to realize that the digital clock on the shuttle was 20+ minutes slow. In today's digital age that's ridiculous. This caused a ton of stress before our ceremony and ultimately lead to us starting the ceremony more than half an hour late. It got worse from there. He drove so slowly getting to our reception that our limo, which was scheduled to leave 15 minutes after the shuttle, beat all our hotel guests to cocktail hour. Our entire reception timeline was destroyed by all the delays from this company, and the rest of our vendors had to bend over backward to help adjust. But perhaps the most egregious, and embarrassing, part? They were 30 minutes late to pick up guests at the end of the night, even though we were paying for them to be parked in a large parking lot directly across the street (they weren’t there). I had 40+ guests waiting outside for 30 minutes for the shuttle to appear, which was a horrible last impression to leave them with. It took so long that a few guests actually Ubered to the hotel. While we were waiting my new husband and I did everything we could to get ahold of the driver or the company, to no avail. They send you a day of email with information about the driver, but the cell phone number provided was just the company’s main number, which isn’t answered at night. For a company that prides itself in customer service, and clearly does many evening events, this is unacceptable. I had at first hoped to not write a review, but we reached out to the company and haven’t heard back. That lack of caring was the final straw, and I hope no other brides book this company, as the potential for extra stress is just too high, and they don’t even appear to care. I’m honestly shocked they have so many 5-star reviews, and maybe this was an off day for them, but I would expect if that were the case they'd be more willing to reach out to us after the fact. I wouldn’t recommend anyone risk one of the most important days of their life on this company, you might get lucky and have no issues, but if you do have a problem? Good luck. They’re unreliable, and clearly can’t be trusted to provide any kind of support if things do go wrong.

ated as well. The day of, I was provided with names and numbers of both drivers for our wedding day, which was reassuring. Both drivers were early and vehicles were cleaned. The driver of our car provided us with champagne and a "red carpet" which was such an awesome touch. The party bus was fantastic and our bridal party had a phenomenal time in it. I cannot recommend this company enough and was really pleased with all of the services from the beginning. Thank you so much!

em. Our day went incredibly smooth which would be a challenge because there was a lot of traveling with a huge wedding party and close family members, but Moonlight got it done! We cannot recommend them enough. Thank you Gary & Emily for helping us coordinate our perfect day!

accommodating as our plans kept fluctuating. So thanks very much for your help. 5 stars and beyond.

e was professional and friendly, and never rushed us with our timing when taking photos or gathering our things after our ceremony. A great group of people to work with!

this team!

limos provided were timely and clean, and the drivers were professional and very friendly. I cannot recommend them enough! I am so grateful for their services.

k you!

ponsive and very informative. Would highly recommend!

I was so incredibly thankful that Moonlight Limo’s service was so smooth that I didn’t even have to think about it in real time and could focus on enjoying the day.

ly small doorway. My father is 74 years old, 6’4” and about 260 pounds. He could barely fit through the door and hurt his hip and shoulder in the process of getting in and out of the car. It was painful to watch. Also I am 5’11” with a cam-impingement in my hip and had trouble sitting in the car since there was no leg room. I am now spending an hour everyday on my honeymoon doing virtual physical therapy. Additionally, the cars were in bad shape. The window on my side of the car did not even roll down and all the vehicles we ordered were dirty. We found garbage in one of the cup holders in the Mercedes Sprinter. This is alarming considering we are still dealing with the pandemic and do not feel confident the vehicles were sanitized properly. Needless to say, I am very unhappy!

t. The buses and shuttles we reserved for our wedding worked out great, super clean and prompt. Moonlight is super reliable and I cannot recommend enough!